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www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
April 01, 2023 - FAQs
Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Announcements
Contact CAHPS
Strategy 6H: Tools To Help Patients Communicate
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - Child Hospital Survey
CAHPS® Hospital Survey
Version: Child Version
Language: English
File name … The CAHPS team’s recommendations include the following:
• If feasible, insert blank pages as needed … CAHPS Child Hospital Survey English
Child_HCAHPS_English_Survey_954a.docx 5/12/2016
Survey Instructions … that tells you what question to answer next, like this:
Yes → If Yes, go to #1 on page 1
No
CAHPS … CAHPS Child Hospital Survey English
Child_HCAHPS_English_Survey_954a.docx 10 5/12/2016
CAHPS® Hospital
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
January 01, 2011 - Lawrence Center for Quality and Safety
Moderator
Carla Zema, Consultant, CAHPS User Network; Assistant … User Network welcomes you to the CAHPS podcast
series on improving patients’ experiences with care. … Vincent College and consultant to
the CAHPS User Network. I’m here today with Dr. … the CAHPS Help Line at 1-800-492-9261 or via email at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@]
a-h-r-q.gov [cahps1@ahrq.gov].
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www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
April 01, 2023 - FAQs
Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Patient Experience with Ambulatory Care
Research on Improving Patient Experience
CAHPS
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www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
April 01, 2023 - FAQs
Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Patient Experience with Ambulatory Care
Research on Improving Patient Experience
CAHPS
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www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6a-openaccess.html
March 01, 2020 - )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Announcements
Contact CAHPS
Strategy 6A: Open Access Scheduling for Routine … CAHPS data indicated that access to appointments remained a source of frustration for patients; this
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www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - FAQs
Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Announcements
Contact CAHPS
Strategy 6P: Service Recovery Programs
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
January 01, 2012 - Development for the Massachusetts Health Quality
Partners (MHQP)
Moderator
Carla Zema, PhD, Consultant, CAHPS … User Network welcomes you to the CAHPS podcast
series on improving patients’ experiences with care. … Vincent College and also a
consultant to the CAHPS User Network. … care experiences that we’ve been running, gosh for almost a decade, and is
really a variant of the CAHPS … And all of the items you mentioned are also CAHPS items
on the Clinician & Group Survey as well.
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www.cpsi.ahrq.gov/learning-health-systems/supporting.html
May 01, 2019 - CAHPS®
CAHPS is an initiative to help patients, consumers, clinicians, payers, and other stakeholders … These state-of-the-art tools and resources help CAHPS users measure and improve quality using methods … Read a project summary on CAHPS and QIs ( PDF , 50 KB).
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
May 01, 2017 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Health Literacy
Population Version: Adult … Supplemental Items for the CAHPS® Clinician & Group Survey 3.0
Topic: Health Literacy
Population Version … : Adult
Language: English
Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental … Usually
4|_| Always
After core question 17
4/1/2017 Page 1
Document No. 2357-3a
www.ahrq.gov/cahps … 4/1/2017 Page 5
Document No. 2357-3a
www.ahrq.gov/cahps
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www.cpsi.ahrq.gov/talkingquality/translate/presentation.html
April 01, 2016 - Presentation delivered at the 10th National CAHPS User Group Meeting, March 31, 2006. p. 9-11. … Available at: http://archive.ahrq.gov/cahps/news-and-events/events/UGM10/DAY2_cd_1_Carman.pdf . … Presentation delivered at the 11th National CAHPS User Group Meeting, CAHPS College, December 3, 2008 … Available at: http://archive.ahrq.gov/cahps/news-and-events/events/UGM11/McGee.pdf . [5] Hibbard JH
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
Plan for Phase … Implementation in 6 Sites
Pre-Post Analysis across all 9 sites (intervention
and control):
– PG/CG-CAHPS
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
The NYP Patient … NYP Demonstration Project Overview
Overall Aim:
– Assess the feasibility, value and use of the CAHPS … – Provides reports to ACN Patient Experience Office
PG survey is based on but different from CG-CAHPS
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.pdf
January 01, 2012 - and practices can help:
• Improve quality and safety
• Improve financial performance
• Improve CAHPS … Hospital Survey
scores and patient experiences of care
Many of the CAHPS Hospital Survey measures … Under this
program, achievement and improvement on patient
experiences of care scores (based on the CAHPS … Hospital Survey, and
hospitals are rewarded or penalized based on their
performance on specific CAHPS … HCAHPS fact sheet (CAHPS hospital survey): Centers for
Medicare and Medicaid Services; 2010 [updated
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www.cpsi.ahrq.gov/health-literacy/publications/ten-attributes.html
January 01, 2024 - AHRQ resources that can help health systems with Attribute #2 include:
CAHPS ® surveys of patient … experience
CAHPS Item Sets for Addressing Health Literacy
CAHPS Interpreter Services Item Set
Consensus … Literacy Quality Plan (includes Primary Care Health Literacy Assessment )
Guidelines for Translating CAHPS … to Fill Care Gaps
Link Patients to Non-Medical Support
Make Referrals Easy
OpenNotes from The CAHPS … efficiency, and cost transparency
Direct Patients to Medicine Resources
Price Transparency from The CAHPS
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www.cpsi.ahrq.gov/cpi/about/otherwebsites/data-tools/index.html
August 01, 2022 - (MEPS-HC)
Insurance Component (MEPS-IC)
Consumer Assessment of Healthcare Providers and Systems (CAHPS … )
Health Plan Survey (HP-CAHPS)
Clinicians and Groups Survey (CG-CAHPS)
National Healthcare Quality
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www.cpsi.ahrq.gov/news/newsletters/e-newsletter/812.html
April 01, 2022 - Study Finds CAHPS® Scores Effective at Identifying Where Clinician Improvement Is Needed . … Study Finds CAHPS® Scores Effective at Identifying Where Clinician Improvement Is Needed
Scores on … AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey were … results of this AHRQ-funded research, published in Quality Management in Health Care , found that CAHPS … The CAHPS ® program advances scientific understanding of patients’ experience with healthcare; CAHPS
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.docx
January 01, 2012 - current policies and practices can help:
Improve quality and safety
Improve financial performance
Improve CAHPS … Hospital Survey
scores and patient experiences of care
Many of the CAHPS Hospital Survey measures reflect … Under this program, achievement and improvement on patient experiences of care scores (based on the CAHPS … Hospital Survey, and hospitals are rewarded or penalized based on their performance on specific CAHPS … HCAHPS fact sheet (CAHPS hospital survey): Centers for Medicare and Medicaid Services; 2010 [updated
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www.cpsi.ahrq.gov/health-literacy/improve/index.html
March 01, 2024 - CAHPS Health Literacy Item Sets
The CAHPS Health Literacy Item Sets ask about providers' efforts … Supplemental health literacy items to assist in efforts to improve organizational are available for the CAHPS
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-standardized-quality-measures.pdf
January 07, 2022 - Measure (eCQM) Resource Center
NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®)
CAHPS … ListMeasures
https://ecqi.healthit.gov/ecqms
https://www.ncqa.org/hedis/measures/
https://www.ahrq.gov/cahps … /cahps-database/index.html
https://www.cms.gov/Medicare/Coding/ICD10/ICD-10Resources
https://www.ama-assn.org