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761. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Health Literacy | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-healthlit-items-hp-survey50-adult.html
     April 01, 2020 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Health Literacy Population version … Download these items: English ( Word , 37 KB); Spanish ( Word , 41 KB, PDF , 184 KB) Learn about the CAHPS … Users of the CAHPS ® Health Plan Survey are free to incorporate supplemental items in order to meet

762. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
     October 30, 2019 - Director, SOPS and CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare

763. An Overview of the SOPS® Surveys for New Users - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-sops101-webcast-2023-intro.pdf
     January 01, 2023 - Principal Research Associate User Network for SOPS, Westat Moderator Caren Ginsberg, Ph.D., Director, CAHPS

764. PQMP Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/measures/index.html?page=0
     Measurement, Evaluation, Testing, Review, and Implementation Consortium (Q-METRIC) Reporting of CAHPS … Evaluation, Testing, Review, and Implementation Consortium (Q-METRIC) Reporting of Supplemental CAHPS

765. PQMP Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/measures/index.html
     June 09, 2025 - Measurement, Evaluation, Testing, Review, and Implementation Consortium (Q-METRIC) Reporting of CAHPS … Evaluation, Testing, Review, and Implementation Consortium (Q-METRIC) Reporting of Supplemental CAHPS

766. Resources for Advanced Practices (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/advanced-practice-guide-brochure.pdf
     March 01, 2016 - AHRQ resources and training to advance physicians’ communication skills https://www.ahrq.gov/ cahps … improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html https://www.ahrq.gov/cahps … improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html https://www.ahrq.gov/cahps … improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html https://www.ahrq.gov/cahps … improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html https://www.ahrq.gov/cahps

767. Developing Invitation Messages that Increase Survey Response Rates - Shaller (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-shaller.pdf
     January 01, 2017 - Pilot Studies Dale Shaller, M.P.A Overview • Two pilot studies examined completion rates of the CAHPS … Narrative Item Set added to the CAHPS Clinician & Group (CG-CAHPS) Survey … respondents to complete a series of open-ended questions placed at the end of the core survey. 31 CG-CAHPS … both patients and clinicians 32 2015 Pilot Study • Narrative Item Set was placed at end of CG-CAHPS … did not choose to leave a comment 34 2017 Pilot Study • Narrative Item Set placed at end of CG-CAHPS

768. Examples of Sample Frame Elements | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/sample-frame-elements.html
     February 01, 2025 - Examples of Sample Frame Elements The sample frame that a CAHPS survey sponsor provides to a

769. Resource List - AHRQ Medical Office Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
     April 01, 2023 - Providers and Systems (CAHPS®) program is a multiyear AHRQ initiative to support the assessment of … • CAHPS® Clinician & Group (CG-CAHPS®) Survey with Patient-Centered Medical Home (PCMH) Items • … CAHPS® Health Information Technology Item Set • CAHPS® Health Literacy Item Set 3. … ® Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience CAHPS® … CAHPS® Surveys 3. Institute for Patient- and Family-Centered Care 4.

770. Appendix V: Tested Measures by DRA Domain (continued) | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2a.html
     June 01, 2010 - Rehabilitation Facilities (CARF) Behavioral health Respect items from nursing home CAHPS … CAHPS® nursing home long-stay resident instrument Developed for nursing home settings … Measure Source Notes Parent's experience with shared decisionmaking CAHPS … their experiences with family-centered care regarding their children with chronic conditions CAHPS … CAHPS® Nursing Home Survey: long-stay resident Developed and testing for nursing home setting;

771. Specific Tools To Support Change (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/g2_pdi_specifictoolstosupportchange.pdf
     January 01, 2011 - /Pages/Tools/Glossar yImprovementTerms.aspx Agency for Healthcare Research and Quality Guide CAHPS … Pocket Reference Guide The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Pocket … for Adult Surveys is a standardized reference guide that summarizes adult surveys developed by the CAHPS … knowledge/Pages/Tools/GlossaryImprovementTerms.aspx http://www.ahrq.gov/sites/default/files/wysiwyg/cahps … quality-improvement/measures/CAHPS_FAC_PG_041310.pdf http://www.ahrq.gov/sites/default/files/wysiwyg/cahps

772. Specific Tools To Support Change (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
     January 01, 2011 - Pages/Tools/Glossa ryImprovementTerms.as px Agency for Healthcare Research and Quality Guide CAHPS … Pocket Reference Guide The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Pocket … for Adult Surveys is a standardized reference guide that summarizes adult surveys developed by the CAHPS … knowledge/Pages/Tools/GlossaryImprovementTerms.aspx http://www.ahrq.gov/sites/default/files/wysiwyg/cahps … quality-improvement/measures/CAHPS_FAC_PG_041310.pdf http://www.ahrq.gov/sites/default/files/wysiwyg/cahps

773. Case Study: Improving Customer Service at Health Share of Oregon (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
     September 01, 2016 - The CAHPS Health Plan Survey’s composite measure for Health Plan Customer Service combines the results … Looking at changes in CAHPS Health Plan Survey scores from 2013 to 2014, Health Share saw a modest … Contact the free CAHPS Help Line at 1-800-492-9261 or cahps1@westat.com. … The CAHPS team would like to thank Mr. … Read the CAHPS Ambulatory Improvement Guide at http://www.ahrq.gov/cahps/quality- improvement/improvement

774. Best Practices for Web-based SOPS Surveys - Intro Slides (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-bestpractices-web-sopssurveys-intro.pdf
     June 02, 2025 - Director, CAHPS Division Center for Quality Improvement and Patient Safety Agency for Healthcare Research

775. AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-overview-webcast-intro.pdf
     January 15, 2025 - Social Science Analyst, CAHPS and SOPS Programs Agency for Healthcare Research and Quality Rose Tyler

776. Appendix 1-B. Trademarks | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/publications/pubcomguide/pcguide1apb.html
     April 01, 2024 - The following are AHRQ trademarks: CAHPS ® Evidence-based Practice Center Program ® HCAHPS ® MONAHRQ

777. Detailed Methods for Medical Expenditure Panel Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-mepsmethods.pdf
     December 01, 2021 - supplement for MEPS that includes healthcare quality measures taken from the health plan version of CAHPS … It includes healthcare quality measures taken from the health plan version of CAHPS®, Children with … Researchers should note that the CAHPS® and CSHCN questions changed from a self-administered parent … X X X Since the CAHPS and CIS questions were not asked in 2018, the variables were not in the … CAHPS and CIS measures skipped in even years 2 Source variables for the four measures were not in

778. New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-new_sops_diagnostic_safety-intro.pdf
     June 02, 2021 - Director, SOPS and CAHPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare

779. VI. Summary and Conclusions | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/hotline/conclusios6.html
     May 01, 2016 - culture, training to improve communication and reduce errors by health care teams (TeamSTEPPS), and CAHPS … improving patient safety could be integrated with other ongoing AHRQ efforts—in particular, the support of CAHPS … may need to consider tying error reporting to existing patient satisfaction data collection (such as CAHPS … Note: CAHPS = Consumer Assessment of Healthcare Providers and Systems; PSES = patient safety evaluation

780. Creating an Effective Customer Service Training Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/CreatinganEffectiveCustomerServiceTrainingProgram20120501Transcript52312.pdf
     May 01, 2012 - Director at UCLA’s Health System in the Faculty Practice Group Moderator Carla Zema, Consultant, CAHPS … Vincent College and a consultant to the CAHPS User Network. … I think it shows in our staff results and the CAHPS surveys. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … That’s cahps, the number 1, at [@] a-h-r-q.gov [cahps1@ahrq.gov].