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741. SOPS Ambulatory Surgery Center Webcast - INTRO (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-ASC-webcast-2023-0509-intro.pdf
     January 01, 2023 - Senior Study Director User Network for SOPS, Westat Moderator Caren Ginsberg, Ph.D., Director, CAHPS

742. Videos Show How To Explore AHRQ Data Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/data-tools.html
     September 01, 2024 - examples of how to use AHRQ data resources: The Consumer Assessment of Healthcare Providers and Systems (CAHPS

743. Other Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/other-resources.html
     July 01, 2021 - CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Other Resources Previous Page   Table … of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction Overview About … CAHPS Macro (Zipped file, 107 KB): The CAHPS Analysis Program for SAS contains a macro that allows the … This macro is the same one referenced in the Preparing Data from CAHPS Surveys for Analysis resource

744. Patient Experience Research Meeting - Agenda (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ptexp-research-meeting-agenda-2023.pdf
     January 01, 2023 - research meeting will explore how data from Consumer Assessment of Healthcare Providers and Systems (CAHPS … AHRQ welcomes the participation of CAHPS survey users, researchers, healthcare organization leaders, … patient advocates, policymakers, federal partners, and others interested in this topic. 2023 CAHPS … Part I: Patient Experience and Workforce Well-Being Moderator: Caren Ginsberg, PhD, Director, CAHPS … BREAK 2023 CAHPS RESEARCH MEETING AGENDA

745. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-pt-narratives-support-px-strategy-intro.pdf
     December 10, 2024 - How Patient Narratives Can Support Your Patient Experience Strategy A Webinar Presented by the AHRQ CAHPS … connection • Use Q&A: For questions and communication • Event Website: https://events.westat.com/cahps … webcast ► Download presentation slides, view agenda and speaker bios 2 https://events.westat.com/cahps … , MPA Principal Shaller Consulting Group Moderator Jonathan Bakdash, PhD Social Science Analyst, CAHPS

746. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/07-pt-narratives-support-px-strategy-closing.pdf
     September 01, 2024 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Closing CAHPS Updates … E-mail: cahps1@westat.com Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/   25 mailto: … cahps1@westat.com https://www.ahrq.gov/cahps/index.html THANK YOU! … about pediatric inpatient experiences yield substantial information beyond answers to closed-ended CAHPS … Hospital Pediatrics., 13(4), 345-356. 29 CAHPS Updates Questions or Comments? THANK YOU!

747. Creative Strategies to Improving Patient Care Experience Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
     April 01, 2019 - We have a different role in the CAHPS world. … CAHPS design principles and standards for development and testing in order to be able to use the CAHPS … We found CG-CAHPS and other CAHPS instruments to be really useful tools for QI and for buy-in. … And you can also access the CAHPS website at www.ahrq.gov/cahps/. … @westat.com https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com https://www.ahrq.gov/cahps

748. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - will be able to apply its system and methods to improve patient experience and your organization's CAHPS … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement. … CAHPS Issue Brief. … Available at: https://ahrq.gov/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief

749. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/2_steven_martino.pdf
     June 02, 2025 - understanding and use of CAHPS and clinical measures of performance? … www.cahps.ahrq.gov Key Finding: Comments Lead to Increased Engagement 17 User Perceptions and Behavior CAHPS … + Clinical Measures CAHPS + Clinical Measures + Comments P Satisfaction with choice of doctors … Measures 18 User Behavior Comments absent Comments present P Probed to examine detail on CAHPS … Quality 19 User Behavior Comments absent Comments present P Selected doctor with best CAHPS

750. Section 3: Are You Ready To Improve? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
     February 01, 2020 - Improving CAHPS scores, i.e., the patient's experience of care, is a quality improvement challenge that … At the very least, recognize the impact of their absence on efforts to improve CAHPS performance and … In order to achieve the goals of better performance on CAHPS measures, health plans and ambulatory care … Mid-level Management: Because CAHPS surveys ask about multiple aspects of the care delivery process, … Once assigned to CAHPS-related improvement teams, staff members will need basic training in specific

751. 2021 National Healthcare Quality and Disparities Report Data Sources (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-datasources.pdf
     December 31, 2021 - Participation in the CAHPS Database is voluntary. … CAHPS Benchmarking Database (NCBD). … References The CAHPS Database, 2020 CAHPS Health Plan Survey Database, 2020 Chartbook: What Consumers … CAHPS Hospice Survey administration begins 2 months after the month of patient death. … Submission of data to the CAHPS Hospice Survey Data Warehouse occurs quarterly.

752. Background Report for the Request for Public Comment on Initial, Recommended Core Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/overview/background/references.html
     April 01, 2025 - Agency for Healthcare Research and Quality CAHPS®. … The CAHPS® Benchmarking Database Comparative Data. … CAHPS® .  66.Agency for Healthcare Research and Quality CAHPS® National Benchmarking Database.

753. Child Quality Indicators At-A-Glance (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/indicators/Indicators-At-A-Glance-Matrix_revised.doc
     June 02, 2025 - Timeli-ness Safety Other Established Measures Consumer Assessment of Health Plans (CAHPS

754. Nursing Homes | Agency for Healthcare Research and Quality
     www.ahrq.gov/topics/nursing-homes.html
     Emergency Department Visits AHRQ’s Safety Program for Nursing Homes: On-Time Prevention CAHPS

755. Improving Patient Experience: Data Analysis Methods webcast - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-intro-1.pdf
     March 03, 2021 - webcast - Intro Improving Patient Experience: Data Analysis Methods A Webcast Presented by the AHRQ CAHPS … User Network March 3, 2021 1:00 – 2:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program … improvement solutions in the VA ► A-3 Lean methods to identify improvement opportunities in hospice care • CAHPS … Director, CAHPS & SOPS Programs Agency for Healthcare Research and Quality • Jennifer Purdy, LCSW,

756. Improving Patient Experience in Large Organizations webcast - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
     March 24, 2021 - webcast - Intro Improving Patient Experience in Large Organizations A Webcast Presented by the AHRQ CAHPS … User Network March 24, 2021 2:00 – 3:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program … hospitals ► Improving patient experience with ambulatory care in UCLA Health medical practices • CAHPS … Director, CAHPS & SOPS Programs Agency for Healthcare Research and Quality • Stephanie Fishkin, Ph.D

757. Major Home Health Care Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/long-term-care/home-health/measurement.html
     December 01, 2022 - CAHPS ® Home Health Care Survey The CAHPS Home Health Care Survey addresses the experiences of home … In January 2015, the NQF endorsement for the CAHPS Home Health Care Survey was renewed. … In 2009, CMS began a voluntary national implementation of the CAHPS Home Health Care Survey.

758. Developing Invitation Messages that Increase Survey Response Rates - Shaller (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-shaller.pdf
     January 01, 2017 - Pilot Studies Dale Shaller, M.P.A Overview • Two pilot studies examined completion rates of the CAHPS … Narrative Item Set added to the CAHPS Clinician & Group (CG-CAHPS) Survey … respondents to complete a series of open-ended questions placed at the end of the core survey. 31 CG-CAHPS … both patients and clinicians 32 2015 Pilot Study • Narrative Item Set was placed at end of CG-CAHPS … did not choose to leave a comment 34 2017 Pilot Study • Narrative Item Set placed at end of CG-CAHPS

759. Case Study: Improving Customer Service at Health Share of Oregon (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
     September 01, 2016 - The CAHPS Health Plan Survey’s composite measure for Health Plan Customer Service combines the results … Looking at changes in CAHPS Health Plan Survey scores from 2013 to 2014, Health Share saw a modest … Contact the free CAHPS Help Line at 1-800-492-9261 or cahps1@westat.com. … The CAHPS team would like to thank Mr. … Read the CAHPS Ambulatory Improvement Guide at http://www.ahrq.gov/cahps/quality- improvement/improvement

760. Creating an Effective Customer Service Training Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/CreatinganEffectiveCustomerServiceTrainingProgram20120501Transcript52312.pdf
     May 01, 2012 - Director at UCLA’s Health System in the Faculty Practice Group Moderator Carla Zema, Consultant, CAHPS … Vincent College and a consultant to the CAHPS User Network. … I think it shows in our staff results and the CAHPS surveys. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … That’s cahps, the number 1, at [@] a-h-r-q.gov [cahps1@ahrq.gov].