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701. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/1_dale_shaller_intro.pdf
     June 03, 2014 - A Webcast Presented by the CAHPS User Network June 3, 2014 1:00 – 2:00 pm EDT What is CAHPS? … Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program Funded primarily by the Agency … in multiple settings Conducts research and develops guidance on methods for reporting and using CAHPS … Integration of comments into public reporting websites Research supported by AHRQ through • • CAHPS … What is CAHPS? Our Focus Today Why is this research important?

702. Care Coordination Quality Measure for Primary Care (CCQM-PC) - Development and Pilot Test of the CCQM-PC (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqmp-pc-development.pdf
     July 01, 2016 - ®) (http://www.ahrq.gov/cahps/about-cahps/index.html) family of measures. … Although the CCQM-PC is not a CAHPS measure, we chose to follow the CAHPS Analysis Program because it … CAHPS Reporting Kit materials are available at: http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions … in Instructions for Analyzing CAHPS Data (Document No. 15), which is included in the CAHPS Survey and … CAHPS Reporting Kit materials are available at: http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions

703. Step 3: Define Your Project Goals | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Define-Your-Project-Goals.html
     December 01, 2019 - questions will provide the framework for many of the decisions involved in the implementation of a CAHPS … What role are the CAHPS survey and reports expected to play? … Are you conducting a CAHPS survey for a specific reason (e.g., to respond to a State mandate, to meet … Is this your first CAHPS survey project? … Intended Audiences Who are the audiences for the results of the CAHPS survey?

704. The Effects of Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/effects-costs-enrollees-vonglahn-20120101-transcript.pdf
     June 02, 2025 - A few years ago, the OPA decided to add CAHPS survey results for preferred provider organizations, or … Interestingly, they had conducted CAHPS surveys of their PPO members concurrently and independently, … So to examine that hypothesis, we added several questions, supplemental questions, to the CAHPS survey … These downstream effects are appearing here in the CAHPS results. … To learn more about the CAHPS Health Plan Survey, visit the CAHPS site at w w w.c-a-h-p-s.a-h-r- q.gov

705. 1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
     July 01, 2007 - IMPROVING PERFORMANCE FOR HEALTH PLAN CUSTOMER SERVICE A Case Study of a Successful CAHPS … Use CAHPS to flag problems. … Confirm CAHPS findings with other plan data. 1 Select performance measures. … • Use CAHPS findings to compare your plan’s performance to that of other plans. … • Don’t rely on CAHPS alone to diagnose performance issues specific to the health plan.

706. Tackling Low Health Literacy Among Primary Care Patients: A Model from Missouri (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
     January 01, 2012 - Committee; Member, Health Literacy Missouri Coordinating Council Moderator Carla Zema, Consultant, CAHPS … Vincent College and consultant to the CAHPS User Network. … You know, we found the CAHPS Health Literacy Item Set to be very useful. … and the Health System CAHPS as these will be very useful as we move into those settings. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS

707. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
     January 28, 2021 - Lessons From Healthcare Organizations on Improving Patient Experience A Webcast Presented by the AHRQ CAHPS … User Network January 28, 2021 2:00 – 3:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program … health plan customer service ► Improving patient-provider interactions in a large medical group • CAHPS … Director, CAHPS & SOPS Programs Agency for Healthcare Research and Quality • Lisa Franchetti, MA, CPHQ

708. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
     July 01, 2020 - A H P S We b c a s t 5 / 1 2 / 2 2 Let me tell you a story… Stories powerfully complement CAHPS … measured (PROXIMAL) • Highlight domains of care that are important to patients but not included on CG-CAHPS … COVID Comments, All Domains 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% Percent of All Surveys CG CAHPS … enforce its own rules Institution should create better rules Public policies are affecting care CAHPS … : Grace for Providers Distal: COVID Care Distal: Safety Distal: Changing Institutional Policies CAHPS

709. Patient Experience Research Meeting - Agenda (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ptexp-research-meeting-agenda-2023.pdf
     January 01, 2023 - research meeting will explore how data from Consumer Assessment of Healthcare Providers and Systems (CAHPS … AHRQ welcomes the participation of CAHPS survey users, researchers, healthcare organization leaders, … patient advocates, policymakers, federal partners, and others interested in this topic. 2023 CAHPS … Part I: Patient Experience and Workforce Well-Being Moderator: Caren Ginsberg, PhD, Director, CAHPS … BREAK 2023 CAHPS RESEARCH MEETING AGENDA

710. Creative Strategies to Improving Patient Care Experience Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
     April 01, 2019 - We have a different role in the CAHPS world. … CAHPS design principles and standards for development and testing in order to be able to use the CAHPS … We found CG-CAHPS and other CAHPS instruments to be really useful tools for QI and for buy-in. … And you can also access the CAHPS website at www.ahrq.gov/cahps/. … @westat.com https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com https://www.ahrq.gov/cahps

711. Other Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/other-resources.html
     July 01, 2021 - CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Other Resources Previous Page   Table … of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit Introduction Overview About … CAHPS Macro (Zipped file, 107 KB): The CAHPS Analysis Program for SAS contains a macro that allows the … This macro is the same one referenced in the Preparing Data from CAHPS Surveys for Analysis resource

712. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-pt-narratives-support-px-strategy-intro.pdf
     December 10, 2024 - How Patient Narratives Can Support Your Patient Experience Strategy A Webinar Presented by the AHRQ CAHPS … connection • Use Q&A: For questions and communication • Event Website: https://events.westat.com/cahps … webcast ► Download presentation slides, view agenda and speaker bios 2 https://events.westat.com/cahps … , MPA Principal Shaller Consulting Group Moderator Jonathan Bakdash, PhD Social Science Analyst, CAHPS

713. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/07-pt-narratives-support-px-strategy-closing.pdf
     September 01, 2024 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Closing CAHPS Updates … E-mail: cahps1@westat.com Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/   25 mailto: … cahps1@westat.com https://www.ahrq.gov/cahps/index.html THANK YOU! … about pediatric inpatient experiences yield substantial information beyond answers to closed-ended CAHPS … Hospital Pediatrics., 13(4), 345-356. 29 CAHPS Updates Questions or Comments? THANK YOU!

714. Improving Patient Experience: Data Analysis Methods webcast - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-intro-1.pdf
     March 03, 2021 - webcast - Intro Improving Patient Experience: Data Analysis Methods A Webcast Presented by the AHRQ CAHPS … User Network March 3, 2021 1:00 – 2:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program … improvement solutions in the VA ► A-3 Lean methods to identify improvement opportunities in hospice care • CAHPS … Director, CAHPS & SOPS Programs Agency for Healthcare Research and Quality • Jennifer Purdy, LCSW,

715. Improving Patient Experience in Large Organizations webcast - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
     March 24, 2021 - webcast - Intro Improving Patient Experience in Large Organizations A Webcast Presented by the AHRQ CAHPS … User Network March 24, 2021 2:00 – 3:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program … hospitals ► Improving patient experience with ambulatory care in UCLA Health medical practices • CAHPS … Director, CAHPS & SOPS Programs Agency for Healthcare Research and Quality • Stephanie Fishkin, Ph.D

716. Major Home Health Care Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/long-term-care/home-health/measurement.html
     December 01, 2022 - CAHPS ® Home Health Care Survey The CAHPS Home Health Care Survey addresses the experiences of home … In January 2015, the NQF endorsement for the CAHPS Home Health Care Survey was renewed. … In 2009, CMS began a voluntary national implementation of the CAHPS Home Health Care Survey.

717. Developing Invitation Messages that Increase Survey Response Rates - Shaller (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-shaller.pdf
     January 01, 2017 - Pilot Studies Dale Shaller, M.P.A Overview • Two pilot studies examined completion rates of the CAHPS … Narrative Item Set added to the CAHPS Clinician & Group (CG-CAHPS) Survey … respondents to complete a series of open-ended questions placed at the end of the core survey. 31 CG-CAHPS … both patients and clinicians 32 2015 Pilot Study • Narrative Item Set was placed at end of CG-CAHPS … did not choose to leave a comment 34 2017 Pilot Study • Narrative Item Set placed at end of CG-CAHPS

718. Case Study: Improving Customer Service at Health Share of Oregon (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
     September 01, 2016 - The CAHPS Health Plan Survey’s composite measure for Health Plan Customer Service combines the results … Looking at changes in CAHPS Health Plan Survey scores from 2013 to 2014, Health Share saw a modest … Contact the free CAHPS Help Line at 1-800-492-9261 or cahps1@westat.com. … The CAHPS team would like to thank Mr. … Read the CAHPS Ambulatory Improvement Guide at http://www.ahrq.gov/cahps/quality- improvement/improvement

719. Creating an Effective Customer Service Training Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/CreatinganEffectiveCustomerServiceTrainingProgram20120501Transcript52312.pdf
     May 01, 2012 - Director at UCLA’s Health System in the Faculty Practice Group Moderator Carla Zema, Consultant, CAHPS … Vincent College and a consultant to the CAHPS User Network. … I think it shows in our staff results and the CAHPS surveys. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … That’s cahps, the number 1, at [@] a-h-r-q.gov [cahps1@ahrq.gov].

720. Strategies for Improving Patient Experience with Ambulatory Care: Price Transparency (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6n.pdf
     October 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Price Transparency The CAHPS Ambulatory … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html The CAHPS … of the CAHPS Health Plan Survey include questions about the health plan’s efforts to provide members … These survey questions about price transparency are part of: • The CAHPS Health Plan Survey 5.0H – … The Problem Relevant Questions on the CAHPS Health Plan Survey 6.N.2.