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481. How Social Media Can Draw Visits to a Quality Report | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/social-media.html
     March 01, 2016 - How Social Media Can Draw Visits to a Quality Report In this podcast, Barbara Lambiaso and Lauren Piccolo from Massachusetts Health Quality Partners (MHQP) talk about how MHQP uses social media to promote awareness and use of comparative quality reports. Listen to the Podcast (MP3, 18 minutes 6 seconds) …

482. Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/rating-raters.html
     March 01, 2016 - Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports In this podcast, Carol Cronin from the Informed Patient Institute (IPI) talks about how the IPI assesses and grades comparative reports on health care quality. Listen to the Podcast (MP3, 18 minutes 29 seconds) Tra…

483. PowerPoint Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/ahrq-conference-2015/elliott-cleary-cahps-09-28.pdf
     January 01, 2015 - • NCQA uses CAHPS for accreditation • Centers for Medicare & Medicaid Services (CMS) • … on CG-CAHPS – Accountable Care Organizations (ACOs) – Physician Quality Reporting System (PQRS) … • Surveys based on CAHPS Health Plan Survey – Medicare FFS, Medicare Advantage, PDP – Qualified … ) CMS Use of CAHPS Surveys Myths about CAHPS 1. … of hospitals, providers or plans • CAHPS surveys shown to be reliable and valid for assessing

484. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
     November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs The CAHPS … Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/cahps-database/ … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … The CAHPS Ambulatory Care Improvement Guide 6.P. SERVICE RECOVERY PROGRAMS 6.P.1.

485. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
     November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The CAHPS … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … The CAHPS Ambulatory Care Improvement Guide 6.Q. STANDARDS FOR CUSTOMER SERVICE 6.Q.1.

486. Strategies for Improving Patient Experience with Ambulatory Care: Reminder Systems for Immunizations and Preventive Services (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-r.pdf
     April 14, 2017 - Patient Experience with Ambulatory Care: Reminder Systems for Immunizations and Preventive Services The CAHPS … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … http://www.cdc.gov/nchs/data/hus/hus14.pdf The CAHPS Ambulatory Care Improvement Guide Section … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

487. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Welcome from AHRQ (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
     July 03, 2023 - Feedback Reporting Methods Webcast - Welcome from AHRQ Welcome from AHRQ Caren Ginsberg, PhD Director, CAHPS … ® Program • CAHPS® = Consumer Assessment of Healthcare Providers and Systems • The CAHPS program conducts … survey results • AHRQ does not mandate the use of CAHPS surveys ► Requirements for using CAHPS surveys … are established by other organizations 7 CAHPS Surveys • CAHPS surveys measure experience: ► … ® Program CAHPS Surveys CAHPS Supplemental Narrative Item Sets

488. Introducing the Child HCAHPS® Survey Database webcast-Rubin (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-steps-participation.pdf
     May 20, 2022 - The CAHPS Databases are repositories for data from the CAHPS Child Hospital Survey, CAHPS Health Plan … Survey, and the CAHPS Home and Community Based Services Survey. … The 2022 CAHPS Child Hospital Survey Data Submission System is now closed Participation in the CAHPS … The CAHPS Database will accept all survey data collected January 2021 - December 2021 . … The CAHPS Database supports the following questionnaire: • CAHPS Child Hospital I Questionnaire 1.0

489. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
     December 27, 2024 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash AHRQ’S CAHPS … Program ►AHRQ’s CAHPS program has advanced the science of measuring and improving patient experience … 10 Gain for Adding Narrative Items 11 CAHPS Narrative Item Sets • Clinician & Group Survey … Pediatric Care 12 AHRQ’S CAHPS PROGRAM Agency for Healthcare Research and Quality (AHRQ) CAHPS … Narrative Items CAHPS Narrative Item Sets

490. PCMH Fact Sheet (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
     September 01, 2010 - Development Process for the CAHPS PCMH Survey The CAHPS Team has been working with the National Committee … Additional CAHPS Survey Resources Several free resources to support CAHPS surveys are available from … CAHPS Clinician & Group Survey and Reporting Kit The CAHPS Clinician & Group Survey is part of a Survey … CAHPS Database The CAHPS Database is the national repository for data from the CAHPS Health Plan and … the CAHPS Clinician & Group Surveys and submit data to the CAHPS Database.

491. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
     November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The CAHPS … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … The CAHPS Ambulatory Care Improvement Guide 6.Q. STANDARDS FOR CUSTOMER SERVICE 6.Q.1.

492. Strategies for Improving Patient Experience with Ambulatory Care: Training to Advance Physicians’ Communication Skills (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-g.pdf
     July 31, 2017 - Patient Experience with Ambulatory Care: Training to Advance Physicians’ Communication Skills The CAHPS … July 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … http://ecp.acponline.org/marapr99/thriving.pdf http://web.uri.edu/cprc/detailed-overview/ The CAHPS

493. Strategies for Improving Patient Experience with Ambulatory Care: Tools to Help Patients Communicate Their Needs (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-h.pdf
     July 07, 2017 - Improving Patient Experience with Ambulatory Care: Tools to Help Patients Communicate Their Needs The CAHPS … July 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

494. Strategies for Improving Patient Experience with Ambulatory Care: Shared Decision-Making (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-i.pdf
     July 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Shared Decision-Making The CAHPS … July 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

495. Strategies for Improving Patient Experience with Ambulatory Care: Support Groups and Self-Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-j.pdf
     July 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Support Groups and Self-Care The CAHPS … July 2017 (updated) https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

496. Improving Patient Experience in Large Organizations webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
     November 01, 2006 - Improving Patient Experience in Large Organizations webcast - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient Safety, AHRQ … Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … • The CAHPS program captures the patient’s voice. … CAHPS Surveys are considered the gold standard for patient experience measurement!

497. Improving Patient Experience: Data Analysis Methods webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
     November 01, 2006 - Improving Patient Experience: Data Analysis Methods webcast - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient Safety, AHRQ … Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … Consortium – AHRQ, Yale University, RAND Corporation, Westat 8 CAHPS Research and Products • … Surveys • CAHPS surveys are the gold standard for patient experience measurement

498. Identifying Areas to Improve (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
     January 01, 2012 - data from the CAHPS survey. … Carla Zema Okay so let’s start first with CAHPS. … There are also CAHPS supplemental items for quality improvement that are available on the CAHPS Web site … Thanks also for the reminder of the CAHPS Database. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS

499. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? Webinar presentation (Audio/Video item) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20140603_QI/060314webinarvideo.html
     July 01, 2018 - Webinar presentation (Audio/Video item) CAHPS Webcast: June 3, 2014 Public Reporting of Patients

500. Responsibilities of Sponsors, Vendors, and Consultants | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/RESPOM1aDivisionofResp.html
     March 01, 2016 - Provide guidance on defining project audiences, reporting audiences, and how the CAHPS project can fit … Questionnaire preparation Select CAHPS questionnaires. … Review CAHPS instructions and computer program for analysis. … Prepare CAHPS consumer reports or supply results to vendor preparing reports.