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461. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
     April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A p r i l 1 3 , 2 0 1 6 “Strategies for Improving CAHPS Health Plan Survey Scores … • CAHPS Proxy mirror CAHPS • Gain deeper insight • Understand member feedback at a deeper … level Develop • CAHPS is directional; CAHPS Proxy’s is insightful • Can understand “why” … Health Plan Survey Scores CareSource CAHPS Strategies CAHPS Proxy Health Partner Insight Consumer

462. Tools for Quality Measurement: CAHPS | Agency for Healthcare Research and Quality
     www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/tqmcahpsim/index.html
     November 01, 2014 - Tools for Quality Measurement: CAHPS Tools for Quality Measurement What is CAHPS®? … The CAHPS program is a collaborative effort of organizations collectively known as the CAHPS Consortium … supports the CAHPS User Network. … Who should use CAHPS® surveys for quality measurement? … To learn more, visit About CAHPS .

463. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_intro.pdf
     September 17, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 Introducing the New CAHPS Clinician & Group … Survey 3.0 A Webcast Presented by the AHRQ CAHPS User Network September 17, 2015 1:00 – 2:30 pm … EDT www.cahps.ahrq.gov CAHPS Webcast Series • Consumer Assessment of Healthcare Providers and … standardized surveys and related products, including the CAHPS Database • CAHPS Surveys • Assess … Clinician & Group Survey 3.0 CAHPS Webcast Series CAHPS Family of Surveys Our Focus Today Today

464. About the CAHPS Patient-Centered Medical Home (PCMH) Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/about-pcmh-item-set-cg20.pdf
     May 22, 2014 - About the CAHPS Patient-Centered Medical Home (PCMH) Item Set CAHPS® Clinician & Group Surveys and … 1 What’s in the CAHPS PCMH Item Set? … Letters for the CAHPS Clinician & Group Surveys • Sample Telephone Script for the CAHPS Clinician … • CAHPS Analysis Program (SAS) • Preparing and Analyzing Data from the CAHPS Clinician & Group … What’s in the CAHPS PCMH Item Set?

465. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
     September 01, 2015 - Preparing a Questionnaire Using the CAHPS Clinician & Group Survey Preparing a Questionnaire Using … the CAHPS Clinician & Group Survey Document No. 2032 Updated 9/1/2015 CAHPS® Clinician & Group … and Emails for the CAHPS Clinician & Group Survey • Sample Telephone Script for the CAHPS Clinician … & Group Survey • Translating CAHPS Surveys Data Analysis Program and Guidelines • CAHPS Analysis … Also see the FAQs on the CAHPS Web site: https://cahps.ahrq.gov/apps/FAQ.aspx.

466. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_closing.pdf
     October 01, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans www.cahps.ahrq.gov … 35 http://www.cahpsdatabase.ahrq.gov/ www.cahps.ahrq.gov 2014 CAHPS Health Plan Survey Chartbook … 36 www.cahps.ahrq.gov CAHPS Database 2015 Schedule • Health Plan Database Submission & Reporting … Health Plan Survey Comparative Results 2014 CAHPS Health Plan Survey Chartbook CAHPS Database 2015 … Schedule CAHPS Health Plan Survey�Data Submission Site CAHPS E-mail Updates Thank You!

467. How CAHPS Surveys Measure Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/measure-patient-experience-podcast.html
     March 01, 2017 - How do CAHPS surveys measure patients’ experiences with their healthcare provider? … Let's talk about how CAHPS surveys get that kind of information. … principles for CAHPS survey design. … You can download and listen to a variety of podcasts about CAHPS on our Web site at  www.ahrq.gov/cahps … That’s www.a h r q.gov slash [/] c-a-h-p-s [ www.ahrq.gov/cahps ].

468. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/ron_hay-slides.pdf
     January 01, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 www.cahps.ahrq.gov CAHPS Research Directions … • Impact of Shortening CG-CAHPS Survey • Simplifying CG-CAHPS Item Wording • Effect of Incentives … Possibilities for shortening the CAHPS Clinician and Group Survey. Medical Care. … Reading and understanding this CAHPS question requires 12th grade reading skills. … Directions Impact of Shortening CG-CAHPS Survey Simplifying CG-CAHPS Item Wording (Q6 Screening

469. CAHPS Clinician & Group Survey Version 3.0 Overview (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
     January 01, 2015 - CAHPS Clinician & Group Survey Version 3.0 Overview 6/17/2015 www.cahps.ahrq.gov Page 1 CAHPS … Survey The CAHPS Clinician & Group Survey (CG-CAHPS) include standardized questionnaires and optional … , including CMS’s ACO CAHPS Survey and the CAHPS Survey for the Physician Quality Reporting System ( … • CG-CAHPS Visit Survey 2.0. … In order to promote consistency across versions of the CG-CAHPS Survey, including CMS’s CAHPS surveys

470. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/2_Janice_Ricketts_slides_12-28.pdf
     January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance CAHPS Database … Online Reporting System 12 CAHPS Database 13 • The CAHPS Database receives data voluntarily … through online Data Submission systems • Submission & Online Reporting Systems located on the CAHPS … respondents – Adult and Child Medicaid/CHIP, Medicare • CAHPS Clinician & Group Survey Database … Database Online Reporting System CAHPS Database Components of the CAHPS Database Online Reporting

471. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
     January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance Using the CAHPS … and the CAHPS Database. … CAHPS Clinician & Group Survey, or CG-CAHPS. … of CAHPS surveys. … So those data are not available for ACO CAHPS or the PQRS CAHPS Survey on the CAHPS Database Web site

472. Patient Experience Measures from the CAHPS American Indian Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
     December 11, 2017 - the CAHPS American Indian Survey CAHPS® American Indian Survey Document No. 809 Updated 12/11/2017 … Types of Measures Like all CAHPS surveys, the CAHPS American Indian Survey generates three types of … Measures from the CAHPS American Indian Survey Document No. 809 Page 2 CAHPS® American Indian … For guidance on reporting CAHPS survey results to consumers, refer to advice developed for the CAHPS … CAHPS® American Indian Survey • Reporting Results to Consumers (AHRQ CAHPS Web site) • TalkingQuality

473. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
     September 01, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 www.cahps.ahrq.gov Why Create CG-CAHPS 3.0 … had long been a focus of CAHPS development and testing efforts • Promote alignment of content and … CG-CAHPS 3.0 Content In the last 6 months… Q6. … CG-CAHPS 3.0 Content In the last 6 months… Q11. … Release of CG-CAHPS CG-CAHPS 3.0 To Ask a Question

474. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/4_dale-shaller_closing.pdf
     June 12, 2015 - Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices … www.cahps.ahrq.gov To Ask a Question 33 www.cahps.ahrq.gov 2013 CG-CAHPS Database Comparative … Database Chartbook 35 www.cahps.ahrq.gov CAHPS Database 2015 Schedule • Clinician & Group … Database Comparative Data Available 2013 CG-CAHPS Database Chartbook CAHPS Database 2015 Schedule … CAHPS E-mail Updates Thank You!

475. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.ahrq.gov/es/cahps/surveys-guidance/item-sets/search.html
     Browse Supplemental Items for CAHPS Surveys Users of standardized CAHPS surveys may incorporate supplemental … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest

476. Guidelines for Translating CAHPS® Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/resources/cahpsGuidelines_Translation.html
     March 01, 2016 - translations of the CAHPS Hospital Survey, the CAHPS In-Center Hemodialysis Survey, the CAHPS Clinician … Please note: Nearly all CAHPS instruments are available in Spanish. … If you cannot find a Spanish translation in the CAHPS Kits, contact the CAHPS User Network at 800-492 … available on http://www.ahrq.gov/cahps/index.html ). … and content of CAHPS instruments.

477. Measures From the CAHPS Patient-Centered Medical Home Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/pcmh/measures.html
     May 01, 2017 - Measures From the CAHPS Patient-Centered Medical Home Item Set Adult Version Talking With You

478. Understanding the Factors That Affect Care Coordination | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/care-coordination.html
     March 01, 2016 - Understanding the Factors That Affect Care Coordination Melinda Karp Director Massachusetts Health Quality Partners (MHQP)   This podcast is a discussion of efforts to measure and improve patients’ experiences with care coordination in Massachusetts. Listen to the Podcast (MP3, 19 minutes 53 seconds) …

479. Tackling Low Health Literacy Among Primary Care Patients: A Model From Missouri | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/tackling-lowlit.html
     October 01, 2021 - Tackling Low Health Literacy Among Primary Care Patients: A Model From Missouri Stan Hudson Chairman, Health Literacy Education Committee Associate Director, Center for Health Policy, University of Missouri   This podcast shares an approach to improving experiences with care for patients with low health l…

480. The Case for Improving Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/patient-experience.html
     March 01, 2016 - The Case for Improving Patient Experience Larry Morrissey, MD Medical Director of Quality Improvement Stillwater Medical Group This podcast is a discussion of the value of improving patient experience from the perspective of an ambulatory practice.   Listen to the Interview ( MP3, 11 min 59 sec ) Tra…