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461. 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
     January 01, 2022 - assess their health plan based on the 2022 Consumer Assessment of Healthcare Providers and Systems (CAHPS … www.ahrq.gov To view the full 2022 Chartbook: https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2022-hp-chartbook.pdf For more information on the CAHPS Health Plan Survey Database … : https://www.ahrq.gov/cahps/cahps-database/index.html https://www.ahrq.gov/sites/default/files/wysiwyg … /cahps/cahps-database/2022-hp-chartbook.pdf https://www.ahrq.gov/cahps/cahps-database/index.html https

462. 2018 CAHPS Clinician & Group Survey Database Chartbook Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook_execsummary.pdf
     January 01, 2018 - 2018 CAHPS Clinician & Group Survey Database Chartbook Executive Summary How 313,706 pa1tients from … of patient experience based on the 2018 Consumer Assessment of Healthcare Providers and Systems (CAHPS … https://cahpsdatabase.ahrq.gov/files/2018CAHPSClinicianGroupChartbook.pdf For more information on the CAHPS

463. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
     June 02, 2025 - Improving the Patient Experience webcast - Ginsberg WELCOME FROM AHRQ Caren Ginsberg, PhD Director, CAHPS … AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … communication with providers; timely appointments; coordinated care; easy access to information CAHPS … Surveys can be customized with supplemental items 8 CAHPS Supplemental Narrative Item Sets Narrative … tell a story about their experiences in their own words; ► Complement the core set of closed-ended CAHPS

464. Developing Invitation Messages that Increase Survey Response Rates - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-closing.pdf
     June 02, 2025 - three dots ► Select Q&A ► Type question in the box that opens Type question here 44 Sign up for CAHPS … Announcements Want to stay up-to-date on all things CAHPS? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ 46 mailto:cahps1 … @westat.com https://www.ahrq.gov.cahps/ https://www.ahrq.gov/cahps/index.html How to Submit Questions … Sign up for CAHPS Announcements Questions or Comments?

465. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Overview of NYP Patient Narrative Reporting Project (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-shaller.pdf
     June 02, 2025 - Experience ► Maria Colon, Patient Experience Program Manager ► Annery Polanco, Patient Experience Lead • CAHPS … patients in their own words – can provide valuable insights for improving patient experience • The CAHPS … Clinician & Group Survey (CG-CAHPS) Examined impact on: • Experiences of medical practice staff and … clinicians • Experiences of patients as measured by CG-CAHPS 13 Study Setting: New York-Presbyterian … Sites Modified CG-CAHPS Survey + CG-CAHPS Narrative Item Set Standard Comment Reporting • Data collected

466. Strategies for Improving Patient Experience with Ambulatory Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
     March 01, 2017 - (all of which are variations on the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey … The CAHPS Ambulatory Care Improvement Guide 6. … The CAHPS Ambulatory Care Improvement Guide 6. … The CAHPS Ambulatory Care Improvement Guide 6. … Learn About Public Reporting of CAHPS Survey Results For guidance on developing public reports of CAHPS

467. Advancing the Science and Implementation of Patient Narratives: Summary of Presentations (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
     January 01, 2022 - Clinician & Group Survey (CG-CAHPS) Narrative Item Set ........ 14 Concurrent Session 2: CAHPS Health … Balance between closed-ended CAHPS survey questions and the narrative item set: The CAHPS team sees … Improvement ideas span both CAHPS and non-CAHPS domains, and both idea types are negatively associated … with CAHPS scores. … Narrative Item Sets CONCURRENT SESSION 1: CAHPS CLINICIAN & GROUP SURVEY (CG-CAHPS) NARRATIVE ITEM

468. The CAHPS Ambulatory Care Improvement Guide: Ways to Approach the Quality Improvement Process (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/4-approach-qi-process/cahps-section-4-ways-to-approach-qi-process.pdf
     May 17, 2017 - The CAHPS Ambulatory Care Improvement Guide: Ways to Approach the Quality Improvement Process The CAHPS … The CAHPS Ambulatory Care Improvement Guide 4. … /cahps/quality-improvement/reports-and-case-studies/index.html The CAHPS Ambulatory Care Improvement … CAHPS Issue Brief. … The CAHPS Ambulatory Care Improvement Guide 4.

469. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - CAHPS survey results are combined with other quality measures in "star ratings" that take into account … The CAHPS Health Plan Survey is a mandatory part of health plan accreditation required by the National … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … for PQRS Survey, which also builds upon the CG-CAHPS core survey. … Forces driving implementation of the CAHPS Clinician & Group Survey. Washington, DC.

470. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - CAHPS Hospital Survey. The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version The Consumer Assessment of Healthcare Providers and Systems (CAHPS … Download the CAHPS Hospital Survey  and learn more about its implementation. … Data Source: Scores from the CAHPS Hospital Survey are available from the Care Compare website . … CAHPS Child Hospital Survey The CAHPS Child Hospital Survey is a standardized survey instrument that

471. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2025 - Research on Improving Patient Experience Many researchers study the feasibility and value of using CAHPS … This page summarizes current and recent research funded under AHRQ’s CAHPS grants related to: Improving … Review all citations for quality improvement in the CAHPS bibliography . … Research Team : RAND Use of CAHPS survey data and CAHPS PCMH items during PCMH transformation Aim/Purpose … Using CAHPS® Patient Experience Data for Patient-Centered Medical Home Transformation. 

472. Measures, Data, and Funding for Shared Decision Making Research | Agency for Healthcare Research and Quality
     www.ahrq.gov/sdm/measures-data-funding/index.html
     February 01, 2025 - SDM CAHPS ® Items The Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) is a family … Supplemental items that ask about aspects of SDM have been developed for five CAHPS surveys. … You can browse all CAHPS supplemental items on SDM . … CAHPS Clinician & Group Adult Survey CAHPS Clinician & Group Child Survey CAHPS Health Plan Adult Survey …   CAHPS Health Plan Child Survey CAHPS Cancer Care Survey Back to Contents Funding Opportunities SDM

473. Factors for Selecting Performance Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/cahptab.html
     December 01, 2017 - Factors CAHPS® HCUP QIs HEDIS® Title V Suitable for comparing? … Yes, if CAHPS® specifications followed. Not designed for comparisons. … Yes, if CAHPS® specifications followed. Not designed for comparisons. … CAHPS® specifications and protocols are in the public domain. … There are costs for administering the CAHPS® 2.0H measure (the HEDIS® version of CAHPS® ).

474. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - The strategies are intended to address the various topics covered by CAHPS surveys of ambulatory care … Appendix 6a provides a crosswalk of these topics and the measures derived from different CAHPS surveys … (all of which are variations on the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey). … Care Organizations (ACOs) * , ** CAHPS for Physician Quality Reporting System (PQRS) Survey ** … Learn About Public Reporting of CAHPS Survey Results For guidance on developing public reports of CAHPS

475. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-closing.pdf
     June 02, 2025 - Q&A CAHPS Updates 49 • Sign up for email updates Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 50 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ 51 THANK YOU! … PLEASE COMPLETE THE WEBCAST EVALUATION Q&A CAHPS Updates Questions or Comments? Thank You!

476. Databases Used for Health Plan Quality Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/health-plan/databases.html
     July 01, 2015 - CAHPS Database The CAHPS Database is sponsored by the Agency for Healthcare Research and Quality (AHRQ … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results among … year, hundreds of health plans, government agencies, and purchasers agree to include results of the CAHPS … Health Plan Survey in the CAHPS Database. … Learn more about the CAHPS Database .

477. Data Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/data/resources/index.html?page=0
     Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Database The CAHPS Database (formerly … known as the National CAHPS Benchmarking Database) is the repository for data from selected CAHPS surveys … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and … To support the use of CAHPS survey results, the CAHPS Database offers products and services that include … Participation in the CAHPS Database is free and open to all survey users. 

478. Final Progress Report: Deaf People and Healthcare (pdf file)
     www.ahrq.gov/sites/default/files/2024-07/barnett-report.pdf
     January 01, 2024 - Technical Aim 2: To pilot an adapted CAHPS (CAHPS-ASL) with deaf adult ASL users who receive care in … Research Methods, CAHPS-ASL pilot: Approach: The process to adapt CAHPS for use with deaf ASL users ( … Measures: CAHPS-ASL is based primarily on the CAHPS Physician and Group Surveys. … Prototype of CAHPS ASL: The project successfully developed and piloted a prototype for CAHPS in … A library of CAHPS items as sign language video clips expands reach and access of a sign language CAHPS

479. Introducing the Child HCAHPS® Survey Database webcast-Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-intro-slides.pdf
     March 23, 2022 - Database webcast-Intro Introducing the Child HCAHPS® Survey Database A Webcast Presented by the AHRQ CAHPS … Network March 23, 2022 1:00 – 2:00 pm ET Today’s Agenda • Welcome from AHRQ • The Child Hospital CAHPS … Survey (Child HCAHPS) • Overview of the CAHPS Databases • The Child HCAHPS Survey Database • Benefits … Type question in the box that opens 4 Today’s Speakers • Caren Ginsberg, Ph.D., CPXP, Director CAHPS … Survey Database Westat • Dale Shaller, M.P.A., Principal Shaller Consulting Group and Senior Advisor CAHPS

480. Reporting Patient Narratives With Standardized Measures of Quality (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/consumer-reporting/research/reporting-patient-narratives.pdf
     September 01, 2015 - The CAHPS team is exploring ways of integrating patient narratives into consumer reports to enhance … Our Approach Members of the CAHPS Reports Team have developed an innovative, fictitious Web site—named … In an initial phase of research, the CAHPS team tested whether the availability of patient narratives … The CAHPS team is currently analyzing data from the second phase of SelectMD to see if our efforts to … In an initial phase of research, the CAHPS team tested whether the availability of patient narratives