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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Strategies for Improving
CAHPS Health Plan … Survey Scores
A p r i l 1 3 , 2 0 1 6
“Strategies for Improving CAHPS Health Plan Survey Scores … • CAHPS Proxy mirror
CAHPS
• Gain deeper insight
• Understand member
feedback at a deeper … level
Develop
• CAHPS is directional;
CAHPS Proxy’s is insightful
• Can understand “why” … Health Plan Survey Scores
CareSource
CAHPS Strategies
CAHPS Proxy
Health Partner Insight
Consumer
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www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/tqmcahpsim/index.html
November 01, 2014 - Tools for Quality Measurement: CAHPS
Tools for Quality Measurement
What is CAHPS®? … The CAHPS program is a collaborative effort of organizations collectively known as the CAHPS Consortium … supports the CAHPS User Network. … Who should use CAHPS® surveys for quality measurement? … To learn more, visit About CAHPS .
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_intro.pdf
September 17, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0
Introducing the New
CAHPS Clinician & Group … Survey 3.0
A Webcast Presented by the AHRQ CAHPS User Network
September 17, 2015
1:00 – 2:30 pm … EDT
www.cahps.ahrq.gov
CAHPS Webcast Series
• Consumer Assessment of Healthcare Providers
and … standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess … Clinician & Group Survey 3.0
CAHPS Webcast Series
CAHPS Family of Surveys
Our Focus Today
Today
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/about-pcmh-item-set-cg20.pdf
May 22, 2014 - About the CAHPS Patient-Centered Medical Home (PCMH) Item Set
CAHPS® Clinician & Group Surveys and … 1
What’s in the CAHPS PCMH Item Set? … Letters for the
CAHPS Clinician & Group Surveys
• Sample Telephone Script for the CAHPS
Clinician … • CAHPS Analysis Program (SAS)
• Preparing and Analyzing Data from the
CAHPS Clinician & Group … What’s in the CAHPS PCMH Item Set?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
September 01, 2015 - Preparing a Questionnaire Using the CAHPS Clinician & Group Survey
Preparing a Questionnaire Using … the CAHPS Clinician & Group Survey
Document No. 2032
Updated 9/1/2015
CAHPS® Clinician & Group … and Emails
for the CAHPS Clinician & Group
Survey
• Sample Telephone Script for the CAHPS
Clinician … & Group Survey
• Translating CAHPS Surveys
Data Analysis Program and
Guidelines
• CAHPS Analysis … Also see the FAQs on the CAHPS Web site:
https://cahps.ahrq.gov/apps/FAQ.aspx.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_closing.pdf
October 01, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans
www.cahps.ahrq.gov … 35
http://www.cahpsdatabase.ahrq.gov/
www.cahps.ahrq.gov
2014 CAHPS Health Plan Survey Chartbook … 36
www.cahps.ahrq.gov
CAHPS Database 2015 Schedule
• Health Plan Database Submission & Reporting … Health Plan Survey Comparative Results
2014 CAHPS Health Plan Survey Chartbook
CAHPS Database 2015 … Schedule
CAHPS Health Plan Survey�Data Submission Site
CAHPS E-mail Updates
Thank You!
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www.ahrq.gov/cahps/news-and-events/podcasts/measure-patient-experience-podcast.html
March 01, 2017 - How do CAHPS surveys measure patients’ experiences with their healthcare provider? … Let's talk about how CAHPS surveys get that kind of information. … principles for CAHPS survey design. … You can download and listen to a variety of podcasts about CAHPS on our Web site at www.ahrq.gov/cahps … That’s www.a h r q.gov slash [/] c-a-h-p-s [ www.ahrq.gov/cahps ].
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/ron_hay-slides.pdf
January 01, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0
www.cahps.ahrq.gov
CAHPS Research Directions … • Impact of Shortening CG-CAHPS Survey
• Simplifying CG-CAHPS Item Wording
• Effect of Incentives … Possibilities for shortening the
CAHPS Clinician and Group Survey. Medical Care. … Reading and understanding this CAHPS
question requires 12th grade reading
skills. … Directions
Impact of Shortening CG-CAHPS Survey
Simplifying CG-CAHPS Item Wording (Q6 Screening
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - CAHPS Clinician & Group Survey Version 3.0 Overview
6/17/2015
www.cahps.ahrq.gov
Page 1
CAHPS … Survey
The CAHPS Clinician & Group Survey (CG-CAHPS) include standardized questionnaires and
optional … , including CMS’s ACO CAHPS Survey and the CAHPS
Survey for the Physician Quality Reporting System ( … • CG-CAHPS Visit Survey 2.0. … In order to promote consistency
across versions of the CG-CAHPS Survey, including CMS’s CAHPS surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/2_Janice_Ricketts_slides_12-28.pdf
January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
CAHPS Database … Online Reporting System
12
CAHPS Database
13
• The CAHPS Database receives data voluntarily … through online
Data Submission systems
• Submission & Online Reporting Systems located
on the CAHPS … respondents
– Adult and Child Medicaid/CHIP, Medicare
• CAHPS Clinician & Group Survey Database … Database Online Reporting System
CAHPS Database
Components of the CAHPS Database
Online Reporting
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
Using the CAHPS … and the CAHPS Database. … CAHPS Clinician & Group Survey, or CG-CAHPS. … of CAHPS surveys. … So those data are not available for ACO CAHPS or the PQRS CAHPS
Survey on the CAHPS Database Web site
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
December 11, 2017 - the CAHPS American Indian Survey
CAHPS® American Indian Survey
Document No. 809
Updated 12/11/2017 … Types of Measures
Like all CAHPS surveys, the CAHPS American Indian Survey generates three types
of … Measures from the CAHPS American Indian Survey
Document No. 809
Page 2
CAHPS® American Indian … For guidance on reporting CAHPS survey results to consumers, refer to advice
developed for the CAHPS … CAHPS® American Indian Survey
• Reporting Results to Consumers (AHRQ CAHPS Web site)
• TalkingQuality
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
September 01, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0
www.cahps.ahrq.gov
Why Create CG-CAHPS 3.0 … had long been a focus of
CAHPS development and testing efforts
• Promote alignment of content and … CG-CAHPS 3.0 Content
In the last 6 months…
Q6. … CG-CAHPS 3.0 Content
In the last 6 months…
Q11. … Release of CG-CAHPS
CG-CAHPS 3.0
To Ask a Question
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/4_dale-shaller_closing.pdf
June 12, 2015 - Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices … www.cahps.ahrq.gov
To Ask a Question
33
www.cahps.ahrq.gov
2013 CG-CAHPS Database Comparative … Database Chartbook
35
www.cahps.ahrq.gov
CAHPS Database 2015 Schedule
• Clinician & Group … Database Comparative Data Available
2013 CG-CAHPS Database Chartbook
CAHPS Database 2015 Schedule … CAHPS E-mail Updates
Thank You!
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www.ahrq.gov/es/cahps/surveys-guidance/item-sets/search.html
Browse Supplemental Items for CAHPS Surveys
Users of standardized CAHPS surveys may incorporate supplemental … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest
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www.ahrq.gov/cahps/surveys-guidance/helpful-resources/resources/cahpsGuidelines_Translation.html
March 01, 2016 - translations of the CAHPS Hospital Survey, the CAHPS In-Center Hemodialysis Survey, the CAHPS Clinician … Please note: Nearly all CAHPS instruments are available in Spanish. … If you cannot find a Spanish translation in the CAHPS Kits, contact the CAHPS User Network at 800-492 … available on http://www.ahrq.gov/cahps/index.html ). … and content of CAHPS instruments.
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/pcmh/measures.html
May 01, 2017 - Measures From the CAHPS Patient-Centered Medical Home Item Set
Adult Version
Talking With You
-
www.ahrq.gov/cahps/news-and-events/podcasts/care-coordination.html
March 01, 2016 - Understanding the Factors That Affect Care Coordination
Melinda Karp
Director
Massachusetts Health Quality Partners (MHQP)
This podcast is a discussion of efforts to measure and improve patients’ experiences with care coordination in Massachusetts.
Listen to the Podcast (MP3, 19 minutes 53 seconds) …
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www.ahrq.gov/cahps/news-and-events/podcasts/tackling-lowlit.html
October 01, 2021 - Tackling Low Health Literacy Among Primary Care Patients: A Model From Missouri
Stan Hudson
Chairman, Health Literacy Education Committee
Associate Director, Center for Health Policy, University of Missouri
This podcast shares an approach to improving experiences with care for patients with low health l…
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www.ahrq.gov/cahps/news-and-events/podcasts/patient-experience.html
March 01, 2016 - The Case for Improving Patient Experience
Larry Morrissey, MD
Medical Director of Quality Improvement
Stillwater Medical Group
This podcast is a discussion of the value of improving patient experience from the perspective of an ambulatory practice.
Listen to the Interview ( MP3, 11 min 59 sec )
Tra…