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  1. www.ahrq.gov/cahps/news-and-events/podcasts/care-coordination.html
    March 01, 2016 - Understanding the Factors That Affect Care Coordination Melinda Karp Director Massachusetts Health Quality Partners (MHQP)   This podcast is a discussion of efforts to measure and improve patients’ experiences with care coordination in Massachusetts. Listen to the Podcast (MP3, 19 minutes 53 seconds) …
  2. www.ahrq.gov/cahps/news-and-events/podcasts/tackling-lowlit.html
    October 01, 2021 - Tackling Low Health Literacy Among Primary Care Patients: A Model From Missouri Stan Hudson Chairman, Health Literacy Education Committee Associate Director, Center for Health Policy, University of Missouri   This podcast shares an approach to improving experiences with care for patients with low health l…
  3. www.ahrq.gov/cahps/news-and-events/podcasts/patient-experience.html
    March 01, 2016 - The Case for Improving Patient Experience Larry Morrissey, MD Medical Director of Quality Improvement Stillwater Medical Group This podcast is a discussion of the value of improving patient experience from the perspective of an ambulatory practice.   Listen to the Interview ( MP3, 11 min 59 sec ) Tra…
  4. www.ahrq.gov/cahps/news-and-events/podcasts/social-media.html
    March 01, 2016 - How Social Media Can Draw Visits to a Quality Report In this podcast, Barbara Lambiaso and Lauren Piccolo from Massachusetts Health Quality Partners (MHQP) talk about how MHQP uses social media to promote awareness and use of comparative quality reports. Listen to the Podcast (MP3, 18 minutes 6 seconds) …
  5. www.ahrq.gov/cahps/news-and-events/podcasts/rating-raters.html
    March 01, 2016 - Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports In this podcast, Carol Cronin from the Informed Patient Institute (IPI) talks about how the IPI assesses and grades comparative reports on health care quality. Listen to the Podcast (MP3, 18 minutes 29 seconds) Tra…
  6. www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: … Clinician & Group Survey (CG-CAHPS) to its adult and child primary and specialty care patients. … reviews and uses data from both the CAHPS Health Plan Survey and the Clinician & Group Survey. … providers based on the CAHPS overall provider rating. … It also uses the CAHPS Hospital Survey.
  7. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdf
    February 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Fry HOW ARE CAHPS SURVEYS ADMINISTERED? … SAS macro 27 CAHPS Resources AHRQ CAHPS Web site: www.ahrq.gov/cahps • Surveys • Survey administration … methods • CAHPS Analysis Macro • FAQs and answers • Bibliography • CAHPS Ambulatory Care Improvement … Guide Technical Assistance AHRQ CAHPS Database TalkingQuality: www.ahrq.gov/talkingquality 28 … http://www.ahrq.gov/cahps http://www.ahrq.gov/talkingquality
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
    October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care AHRQ and AHRQ’ … s CAHPS® Program Caren Ginsberg, Ph.D. … Director, CAHPS Division, Center for Quality Improvement and Patient Safety Agency for Healthcare … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys The CAHPS program is committed … CAHPS surveys are the gold standard for patient experience measurement.
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/1_dale_shaller_intro.pdf
    October 22, 2014 - A Webcast Presented by the CAHPS User Network October 22, 2014 1:00 – 2:00 pm EDT CAHPS Webcast … Comparison Data • CG-CAHPS comparison scores come from the national CAHPS Database • Free service … open to all users of CG-CAHPS and CAHPS Health Plan Surveys on a voluntary basis • Comparative results … Core Measures: Lessons from Top-Performing Medical Practices CAHPS Webcast Series CAHPS Family of … CG-CAHPS Survey CG-CAHPS Comparison Data CG-CAHPS Percentile Distribution 2013 Adult Visit Version
  10. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-0237-technicalspecs.pdf
    February 12, 2020 - Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid: Technical … Specifications Appendix – Measure Specification Reporting of CAHPS Data Regarding Availability … on Medicaid Description This measure assesses the proportion of states that collect and report CAHPS … Definitions CAHPS Consumer Assessment of Healthcare Providers and Systems. … CAHPS is a program of the U.S. Agency for Healthcare Research and Quality (AHRQ).
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/1_Dale_Shaller_Intro_slides_1-11.pdf
    January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance Using the CAHPS … facility-based care 3 CAHPS Consortium AHRQ Grantees RAND Yale CAHPS User Network Westat … Health Plan Survey Database CG-CAHPS Survey Database Questions and Answers CAHPS Database Schedule … Database Overview National repository of data for selected CAHPS surveys CAHPS Health Plan Survey … CAHPS Clinician & Group Survey (CG-CAHPS) Two major applications: Comparative data for assessing
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
    March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Excelling on CAHPS: … Comparison Data • CAHPS comparison scores come from the CAHPS Database • Free service open on a … voluntary basis to all users of the CAHPS Health Plan and CG-CAHPS Surveys • Comparative results … : Lessons from Top-Performing Medicaid and CHIP Health Plans CAHPS Webcast Series CAHPS Family of Surveys … To Ask a Question Accessing Presentations Accessing Event Materials CAHPS Health Plan Survey CAHPS
  13. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/1_Carla_Zema_Intro_slides_1-23.pdf
    October 08, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement Myth Busting: Using the CG-CAHPS … – – – 6 The CAHPS Family of Surveys Ambulatory Care Surveys CAHPS Clinician & Group (C&G) Survey … CAHPS Health Plan Survey CAHPS Surgical Care Survey ECHO® Survey CAHPS Dental Plan Survey CAHPS … Surveys CAHPS Clinician & Group Core Questionnaire* CAHPS Supplemental Items Customized … CAHPS Consortium The CAHPS Family of Surveys Clinician & Group Surveys (CG-CAHPS) CAHPS Surveys
  14. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/questions-and-answers-about-cancer-care-survey.pdf
    September 12, 2017 - Questions and Answers About the CAHPS Cancer Care Survey 1 Questions and Answers About the CAHPS® … Q: How are the CAHPS Cancer Care Survey and the CAHPS Clinician & Group Survey related? … Given the alignment with the CAHPS Clinician & Group Survey, is the CAHPS Cancer Care Survey designed … If your organization is administering the CAHPS Hospital Survey (HCAHPS) or any other mandated CAHPS … Q: How are the CAHPS Cancer Care Survey and the CAHPS Clinician & Group Survey related? Q.
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
    January 01, 2013 - CAHPS Consortium The CAHPS Family of Surveys Clinician & Group Surveys (CG-CAHPS) CAHPS Surveys … CG-CAHPS Core Measures CG-CAHPS Survey Versions Factors to Consider in Selection Profile of … Survey Results Actions CG-CAHPS Results - Providers CG-CAHPS Data Questions Using CG-CAHPS … To Ask a Question CAHPS E-mail Updates 2013 CG-CAHPS Database Comparative Data Available After … Slide 10.pdf CG-CAHPS Survey Versions
  16. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/3-are-you-ready/cahps-ambulatory-care-guide-section-3.pdf
    May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve?
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol QUESTIONS & ANSWERS The CAHPS … Updated February 2017 | www.ahrq.gov/cahps mailto:CAHPS1@westat.com Questions & Answers: The CAHPS … /cahps/surveys-guidance/item-sets/elicitation/development/index.html Questions & Answers: The CAHPS … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS Survey? … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS Survey?
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
    April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A Webcast Presented by the AHRQ CAHPS User Network April 13, 2016 12:00 – 1:00 pm … ET www.cahps.ahrq.gov CAHPS Webcast Series • Consumer Assessment of Healthcare Providers and … standardized surveys and related products, including the CAHPS Database • CAHPS Surveys • Assess … Health Plan Survey Scores CAHPS Webcast Series CAHPS Family of Surveys CAHPS Health Plan Survey
  19. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
    June 01, 2017 - the CAHPS Clinician & Group Survey CAHPS® Clinician & Group Survey and Instructions Patient … & Group Survey Available for all CAHPS surveys • Analyzing CAHPS Survey Data: Free programs for … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … Measures from the CAHPS Clinician & Group Survey Document No. 2309 Page 1 CAHPS® Clinician & … Types of Measures Like all CAHPS surveys, the CAHPS Clinician & Group Survey generates three types
  20. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
    September 08, 2017 - the CAHPS Health Plan Survey CAHPS® Health Plan Survey and Instructions Document No. 2109 Updated … for all CAHPS surveys • Analyzing CAHPS Survey Data: Free programs for analyzing the data, guidance … https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com https://www.ahrq.gov/cahps/surveys-guidance … /cahps/surveys-guidance/helpful-resources/analysis/index.html http://www.ahrq.gov/cahps/surveys-guidance … Patient Experience Measures from the CAHPS Health Plan Survey Document No. 2109 Page 3 CAHPS

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