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441. Creative Strategies to Improve Patient Care Experience - Part 5 Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
     June 02, 2025 - Answer ► Select Q&A ► Type question in the box that opens Type question here 40 Sign up for CAHPS … Announcements Want to stay up-to-date on all things CAHPS? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ www.ahrq.gov/cahps42 … mailto:cahps1@westat.com https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html … Using the Webcast Console to Submit Questions Sign up for CAHPS Announcements Questions or Comments

442. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
     November 01, 2006 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg AHRQ’S CAHPS … ® PROGRAM Caren Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient … Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … Surveys • CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS program captures the patient’s voice.

443. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary: Assessing Patient Experience for Insights into Enhancing Equity in Healthcare (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-virtual-research-meeting-summary_2022.pdf
     January 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary … Insights into Enhancing Equity in Healthcare Consumer Assessment of Healthcare Providers and Systems (CAHPS … , Federal partners, and the CAHPS Consortium attended. … The CAHPS Hospice Care Survey is an effective tool for assessing the care experience. … Data presented were from the 2021 Medicare CAHPS Survey.

444. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/5_Carla_Zema_Closing_slides_47-51.pdf
     January 01, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement To Ask a Question Click … • CAHPS E-mail Updates http://www.ahrq.gov http://www.ahrq.gov 2013 CG-CAHPS Database Comparative … Website: www.cahps.ahrq.gov mailto:cahps1@westat.com http://www.cahps.ahrq.gov/ To Ask a Question CAHPS … E-mail Updates 2013 CG-CAHPS Database Comparative Data Available After the Webcast Thank You!

445. Evolution of the Clinician & Group Survey from Version 1.0 to 4.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/evolution-cg-1-4.pdf
     August 01, 2021 - Evolution of the Clinician & Group Survey from Version 1.0 to 4.0 CAHPS Clinician & Group Survey Evolution … , including CMS’s ACO CAHPS Clinician & Group Survey Evolution Page 3 CAHPS Survey and the CAHPS … • CG-CAHPS Visit Survey 2.0. … In order to promote consistency across versions of the CG-CAHPS Survey, including CMS’s CAHPS surveys … , AHRQ is not releasing a 3.0 version of the CG- CAHPS Visit Survey.

446. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
     March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey CAHPS® Nursing … Home Survey: Long-Stay Resident Instrument CAHPS Nursing Home Survey – Long-Stay Resident Instrument … _______ (0-10) 4 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 7. … _______ (0-10) 5 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 15. … _______ (0-10) 10 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 40.

447. 2020 CAHPS Clinician & Group Survey Database Chartbook Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_chartbook_infographic.pdf
     January 01, 2020 - 2020 CAHPS Clinician & Group Survey Database Chartbook Executive Summary 2020 Health Plan Survey Database … rate their health plan based on the 2020 Consumer Assessment of Healthcare Providers and Systems (CAHPS … CHIP *There are no results available for 2012 because of a lapse in the support contract for the CAHPS … https://cahpsdatabase.ahrq.gov/files/2020CAHPSHealthPlanChartbook.pdf For more information on the CAHPS

448. The Rationale for Case Mix and Mode Adjustments - Opening Slide Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/1-case-mix-mode-adjustments-webcast-welcome.pdf
     June 02, 2025 - The Rationale for Case Mix and Mode Adjustments - Opening Slide Presentation AHRQ’s CAHPS Surveys: … The Rationale for Case Mix and Mode Adjustments A Webinar Presented by the AHRQ CAHPS User Network … Connection • Use Q&A: For Questions and communication • Event Website: https://events.westat.com/cahps … webcast ► Download presentation slides, view agenda and speaker bios 2 https://events.westat.com/cahps … Shaller, MPA Principal Shaller Consulting Moderator Jonathan Bakdash, PhD Social Science Analyst, CAHPS

449. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Quigley (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
     July 01, 2021 - Pay-for-Performance (P4P) Efforts to Improve Patient-Provider Interactions Using the Clinician and Group CAHPS … identify and target modifiable provider behaviors • July 2012: ► Administered Clinician and Group CAHPS … trend Press Ganey items • October 2014: ► Provided P4P incentives based on Clinician and Group CAHPS … every 6 months 27 AltaMed’s Shadow Coaching • Identified “medium performers” based on CG-CAHPS … Performance and Incentive Payment Data • CG-CAHPS performance data ► First phase: July 2012 - June

450. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - Healthcare Organizations on Improving Patient Experience webcast-Franchetti Lessons on Improving CAHPS … ® Scores CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ). … Agenda • How does CAHPS fit into Neighborhood’s quality improvement (QI) efforts? … Common challenges • Opportunity identification • Interventions • Results • Ongoing QI efforts 14 CAHPS … (53%) • Medicaid: ‘Excellent’ NCQA Accreditation status for 19 consecutive years (2001 – 2019) • CAHPS

451. Summary and Next Steps in Response to Federal Register Notice (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
     January 01, 2015 - Clinician & Group (CG-CAHPS) Survey. … The CG-CAHPS survey is a product of the CAHPS program, which is funded and administered by AHRQ. … The combination of the core CG–CAHPS Survey with the PCMH Item Set constitutes the CAHPS PCMH Survey … , throughout this process to achieve alignment with the CAHPS Survey for ACOs and the CAHPS for PQRS … –472–4746 or the PQRS CAHPS team at pqrscahps@hcqis.org.

452. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/2_mon_yee.pdf
     June 02, 2025 - Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices … DeForest Fitchburg West Washington McKee Stoughton Specialty Clinic 15 Comparison of 2013 CG-CAHPS … Adult Visit Survey Top-Box Scores to the National 90th Percentiles CG-CAHPS Composite/Rating National … 21 www.cahps.ahrq.gov To Ask a Question 22 Meriter Medical Group Comparison of 2013 CG-CAHPS

453. CAHPS Nursing Home Survey: Long-Term Resident Survey Spanish (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey Spanish CAHPS® Nursing Home Survey: Long-Stay … Resident Instrument CAHPS Nursing Home Survey – Long-Stay Resident Instrument Information for Vendors … .... 12 File name: nursing-home-long-stay-span-651b.doc Last updated: September 01, 2011 1 CAHPS … _______ (0-10) 4 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 7. … _______ (0-10) 5 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 15.

454. Improving Patient Experience in Large Organizations webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
     November 01, 2006 - Improving Patient Experience in Large Organizations webcast - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient Safety, AHRQ … Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … • The CAHPS program captures the patient’s voice. … CAHPS Surveys are considered the gold standard for patient experience measurement!

455. Improving Patient Experience: Data Analysis Methods webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
     November 01, 2006 - Improving Patient Experience: Data Analysis Methods webcast - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient Safety, AHRQ … Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … Surveys • CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS program captures the patient’s voice.

456. Identifying Areas to Improve (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
     January 01, 2012 - data from the CAHPS survey. … Carla Zema Okay so let’s start first with CAHPS. … There are also CAHPS supplemental items for quality improvement that are available on the CAHPS Web site … Thanks also for the reminder of the CAHPS Database. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS

457. The Rationale for Case Mix and Mode Adjustments - Closing Slides (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/4-case-mix-mode-adjustments-webcast-closing.pdf
     January 01, 2010 - 35 CAHPS Updates • Sign up for email updates 36 Questions or Comments? … @westat.com http://www.ahrq.gov/cahps/ THANK YOU! … 39 CAHPS Bibliography Browse or search for publications about the development and use of CAHPS surveys … Case-mix adjustment of the CAHPS Hospital Su rvey. … CAHPS Survey Administration: Case-Mix and Mode Adjustments

458. Improving Patient Experience: Data Analysis Methods webcast - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-closing-5.pdf
     June 02, 2025 - Improving Patient Experience: Data Analysis Methods webcast - Closing CAHPS Improvement Resources … • CAHPS Improvement Guide • Research on improving patient experience 43 CAHPS Updates Sign up …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 45 mailto:cahps1@ … westat.com http://www.ahrq.gov/cahps Thank you!

459. About Measure Specifications and Reporting | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/about.html
     August 01, 2021 - CAHPS Child Hospital Survey (Child HCAHPS) Toolkit About Measure Specifications and Reporting … Previous Page Next Page Table of Contents CAHPS Child Hospital Survey (Child HCAHPS) Toolkit … measures that comprise the CAHPS Child Hospital Survey. … known as the CAHPS macro) or another statistical package. … Note: The CAHPS macro is included in this toolkit in the Other Resources section.

460. Mental Health Quality Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-9.html
     August 01, 2025 - The format and design of the ECHO™ survey is consistent with the widely used CAHPS. … Online Resources: Information on CAHPS 3.0 . … Online Resource:   Information on the CAHPS database . … The CAHPS Survey and Reporting Kit proposes several sampling alternatives that can be applied to the … /cahps/surveys-guidance/cg/instructions/index.html.