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www.ahrq.gov/cahps/news-and-events/podcasts/care-coordination.html
March 01, 2016 - Understanding the Factors That Affect Care Coordination
Melinda Karp
Director
Massachusetts Health Quality Partners (MHQP)
This podcast is a discussion of efforts to measure and improve patients’ experiences with care coordination in Massachusetts.
Listen to the Podcast (MP3, 19 minutes 53 seconds) …
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www.ahrq.gov/cahps/news-and-events/podcasts/tackling-lowlit.html
October 01, 2021 - Tackling Low Health Literacy Among Primary Care Patients: A Model From Missouri
Stan Hudson
Chairman, Health Literacy Education Committee
Associate Director, Center for Health Policy, University of Missouri
This podcast shares an approach to improving experiences with care for patients with low health l…
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www.ahrq.gov/cahps/news-and-events/podcasts/patient-experience.html
March 01, 2016 - The Case for Improving Patient Experience
Larry Morrissey, MD
Medical Director of Quality Improvement
Stillwater Medical Group
This podcast is a discussion of the value of improving patient experience from the perspective of an ambulatory practice.
Listen to the Interview ( MP3, 11 min 59 sec )
Tra…
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www.ahrq.gov/cahps/news-and-events/podcasts/social-media.html
March 01, 2016 - How Social Media Can Draw Visits to a Quality Report
In this podcast, Barbara Lambiaso and Lauren Piccolo from Massachusetts Health Quality Partners (MHQP) talk about how MHQP uses social media to promote awareness and use of comparative quality reports.
Listen to the Podcast (MP3, 18 minutes 6 seconds)
…
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www.ahrq.gov/cahps/news-and-events/podcasts/rating-raters.html
March 01, 2016 - Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports
In this podcast, Carol Cronin from the Informed Patient Institute (IPI) talks about how the IPI assesses and grades comparative reports on health care quality.
Listen to the Podcast (MP3, 18 minutes 29 seconds)
Tra…
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www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
December 01, 2020 - Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: … Clinician & Group Survey (CG-CAHPS) to its adult and child primary and specialty care patients. … reviews and uses data from both the CAHPS Health Plan Survey and the Clinician & Group Survey. … providers based on the CAHPS overall provider rating. … It also uses the CAHPS Hospital Survey.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdf
February 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Fry
HOW ARE CAHPS SURVEYS
ADMINISTERED? … SAS macro
27
CAHPS Resources
AHRQ CAHPS Web site:
www.ahrq.gov/cahps
• Surveys
• Survey administration … methods
• CAHPS Analysis Macro
• FAQs and answers
• Bibliography
• CAHPS Ambulatory Care Improvement … Guide
Technical
Assistance
AHRQ CAHPS Database
TalkingQuality:
www.ahrq.gov/talkingquality
28 … http://www.ahrq.gov/cahps
http://www.ahrq.gov/talkingquality
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
AHRQ and AHRQ’ … s CAHPS®
Program
Caren Ginsberg, Ph.D. … Director, CAHPS Division, Center for Quality
Improvement and Patient Safety
Agency for Healthcare … Consumer Assessment of Healthcare Providers and
Systems (CAHPS®) Surveys
The CAHPS program is committed … CAHPS surveys are the gold standard for patient experience
measurement.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/1_dale_shaller_intro.pdf
October 22, 2014 - A Webcast Presented by the CAHPS User Network
October 22, 2014
1:00 – 2:00 pm EDT
CAHPS Webcast … Comparison Data
• CG-CAHPS comparison scores come from the
national CAHPS Database
• Free service … open to all users of CG-CAHPS and
CAHPS Health Plan Surveys on a voluntary basis
• Comparative results … Core Measures: Lessons from Top-Performing Medical Practices
CAHPS Webcast Series
CAHPS Family of … CG-CAHPS Survey
CG-CAHPS Comparison Data
CG-CAHPS Percentile Distribution 2013 Adult Visit Version
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-0237-technicalspecs.pdf
February 12, 2020 - Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid: Technical … Specifications
Appendix – Measure Specification
Reporting of CAHPS Data Regarding Availability … on Medicaid
Description
This measure assesses the proportion of states that collect and report CAHPS … Definitions
CAHPS Consumer Assessment of Healthcare Providers and Systems. … CAHPS is a program of
the U.S. Agency for Healthcare Research and Quality (AHRQ).
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/1_Dale_Shaller_Intro_slides_1-11.pdf
January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
Using the CAHPS … facility-based
care
3
CAHPS Consortium
AHRQ
Grantees
RAND
Yale
CAHPS User
Network
Westat … Health Plan Survey Database
CG-CAHPS Survey Database
Questions and Answers
CAHPS Database Schedule … Database Overview
National repository of data for selected CAHPS
surveys
CAHPS Health Plan Survey … CAHPS Clinician & Group Survey (CG-CAHPS)
Two major applications:
Comparative data for assessing
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans
Excelling on CAHPS: … Comparison Data
• CAHPS comparison scores come from the
CAHPS Database
• Free service open on a … voluntary basis to all users of
the CAHPS Health Plan and CG-CAHPS Surveys
• Comparative results … : Lessons from Top-Performing Medicaid and CHIP Health Plans
CAHPS Webcast Series
CAHPS Family of Surveys … To Ask a Question
Accessing Presentations
Accessing Event Materials
CAHPS Health Plan Survey
CAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/1_Carla_Zema_Intro_slides_1-23.pdf
October 08, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement
Myth Busting: Using the CG-CAHPS … –
–
–
6
The CAHPS Family of Surveys
Ambulatory Care Surveys
CAHPS Clinician & Group (C&G) Survey … CAHPS Health Plan Survey
CAHPS Surgical Care Survey
ECHO® Survey
CAHPS Dental Plan Survey
CAHPS … Surveys
CAHPS
Clinician &
Group Core
Questionnaire*
CAHPS
Supplemental
Items
Customized … CAHPS Consortium
The CAHPS Family of Surveys
Clinician & Group Surveys (CG-CAHPS)
CAHPS Surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/questions-and-answers-about-cancer-care-survey.pdf
September 12, 2017 - Questions and Answers About the CAHPS Cancer Care Survey
1
Questions and Answers About the CAHPS® … Q: How are the CAHPS Cancer Care Survey and the CAHPS Clinician & Group Survey
related? … Given the alignment with the CAHPS Clinician & Group Survey, is the CAHPS Cancer
Care Survey designed … If your organization is administering the CAHPS Hospital Survey (HCAHPS) or any other mandated
CAHPS … Q: How are the CAHPS Cancer Care Survey and the CAHPS Clinician & Group Survey related?
Q.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
January 01, 2013 - CAHPS Consortium
The CAHPS Family of Surveys
Clinician & Group Surveys (CG-CAHPS)
CAHPS Surveys … CG-CAHPS Core Measures
CG-CAHPS Survey Versions
Factors to Consider in Selection
Profile of … Survey Results
Actions
CG-CAHPS Results - Providers
CG-CAHPS Data
Questions
Using CG-CAHPS … To Ask a Question
CAHPS E-mail Updates
2013 CG-CAHPS Database Comparative Data Available
After … Slide 10.pdf
CG-CAHPS Survey Versions
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/3-are-you-ready/cahps-ambulatory-care-guide-section-3.pdf
May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide
3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide
3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide
3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide
3. Are You Ready To Improve?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol
QUESTIONS & ANSWERS
The CAHPS … Updated February 2017 | www.ahrq.gov/cahps
mailto:CAHPS1@westat.com
Questions & Answers: The CAHPS … /cahps/surveys-guidance/item-sets/elicitation/development/index.html
Questions & Answers: The CAHPS … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS
Survey? … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS Survey?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Strategies for Improving CAHPS
Health Plan … Survey Scores
A Webcast Presented by the AHRQ CAHPS User Network
April 13, 2016
12:00 – 1:00 pm … ET
www.cahps.ahrq.gov
CAHPS Webcast Series
• Consumer Assessment of Healthcare Providers
and … standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess … Health Plan Survey Scores
CAHPS Webcast Series
CAHPS Family of Surveys
CAHPS Health Plan Survey
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - the CAHPS Clinician & Group Survey
CAHPS® Clinician & Group Survey and Instructions
Patient … & Group Survey
Available for all CAHPS surveys
• Analyzing CAHPS Survey Data: Free
programs for … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
https://www.ahrq.gov/cahps … Measures from the CAHPS Clinician & Group Survey
Document No. 2309
Page 1
CAHPS® Clinician & … Types of Measures
Like all CAHPS surveys, the CAHPS Clinician & Group Survey generates three types
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
September 08, 2017 - the CAHPS Health Plan Survey
CAHPS® Health Plan Survey and Instructions
Document No. 2109
Updated … for all CAHPS surveys
• Analyzing CAHPS Survey Data: Free
programs for analyzing the data, guidance … https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com
https://www.ahrq.gov/cahps/surveys-guidance … /cahps/surveys-guidance/helpful-resources/analysis/index.html
http://www.ahrq.gov/cahps/surveys-guidance … Patient Experience Measures from the CAHPS Health Plan Survey
Document No. 2109
Page 3
CAHPS