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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-ginsberg.pdf
February 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg … Consortium – AHRQ, Yale University, RAND
Corporation, Westat
8
CAHPS Surveys
• CAHPS surveys … .
9
CAHPS Research and Products
• The CAHPS program … … ► CAHPS for Home and Community-Based Services
• New Webpage! … ► CAHPS: Assessing Healthcare Quality From the Patient’s
Perspective
12
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www.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
December 01, 2023 - Using CAHPS Clinician & Group Survey Data
Users of the Clinician & Group Survey include medical … CAHPS Ambulatory Care Improvement Guide
The CAHPS Ambulatory Care Improvement Guide (PDF, 156 KB … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores . … Aggregating and Analyzing CAHPS Clinician & Group Survey Results: A Decision Guide . … How To Report Results of the CAHPS Clinician & Group Survey (PDF, 971 KB).
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www.ahrq.gov/cahps/news-and-events/events/webinar-042121.html
May 01, 2021 - Participating in the 2021 CAHPS Home and Community-Based Services (HCBS CAHPS) Survey Database: What … April 21, 2021
Contents
Summary
Speakers and Presentation Slides
Recording
Summary
CAHPS … (HCBS CAHPS) Survey Database . … Speakers reviewed the HCBS CAHPS Survey and discussed the benefits and steps involved in participating … )
Michael Corrothers
Research Analyst, HCBS CAHPS Database Lead
Westat
Rockville, MD
CAHPS HCBS
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/whats-available.pdf
March 20, 2017 - What's Available for the CAHPS Child Hospital Survey
CAHPS® Child Hospital Survey and Instructions … for the CAHPS Child Hospital Survey
• Sample Telephone Script for the CAHPS
Child Hospital Survey … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com … Data Analysis Programs and Guidelines
To support consistent analyses of CAHPS surveys, AHRQ’s CAHPS
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
The CAHPS Narrative … use with the CAHPS Clinician & Group Survey (CG-
CAHPS) … Cerully.
14
www.ahrq.gov/cahps
5-Question Elicitation Protocol
1. … /cahps
Frequency of Actionable Narrative Content:
By Key Actors
20
www.ahrq.gov/cahps
Implementation … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
The CAHPS Narrative Elicitation
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
October 01, 2023 - Communication Team
• Goals of CAHPS Communication Team
► Members represent AHRQ, Westat, Yale and Rand … CAHPS team
members
► Goals:
− Sharing information about research activities with designated partners … 30
Using CAHPS Surveys
To Improve Patient Experience
Monitor and assess performance on
CAHPS measures … Health Outcomes
Business Outcomes
New CAHPS Surveys
Potential Testing Activities
Using CAHPS Surveys … To Improve Patient Experience
CAHPS Ambulatory Care Improvement Guide
Ambulatory CAHPS Improvement
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www.ahrq.gov/cahps/news-and-events/events/webinar-011124.html
June 01, 2024 - Improving Response Rates and Representativeness for CAHPS Survey Data: An Overview of Web-First and Other … Speakers discussed ways to increase participation in CAHPS surveys, as well as current experiments to … test web-first administration modes for Medicare CAHPS and the CAHPS Hospice Survey. … Social Science Analyst CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality … Senior Principal Researcher RAND Santa Monica, CA The CAHPS Hospital, CAHPS Hospice, and MA/PDP CAHPS
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
February 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Fry
WHAT IS PATIENT EXPERIENCE
AND HOW DOES … CAHPS
MEASURE IT? … Survey Content
CAHPS Core
Questionnaire
CAHPS
Supplemental
Items
Customized
CAHPS
Survey … Patient Satisfaction
Correlation with Other Key Outcomes
CAHPS Survey Principles
CAHPS Core Surveys … : Some Examples
CAHPS Survey Content
Examples of CAHPS Measures
Examples of CAHPS Supplemental Items
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-sangria.pdf
January 01, 2022 - Useful Online Tools for CAHPS Survey Users - FISHER-SANGRIA
AHRQ Data Tools & CAHPS Data Reporting … CAHPS
CAHPS Clinician & Group Survey Database - Percentiles CAHPS
CAHPS Clinician & Group Survey … Database -Tool Box Results CAHPS
CAHPS Data Reporting
• The CAHPS Databases are AHRQ's data repositories … for selected
CAHPS surveys
• Data are voluntarily submitted for the following CAHPS Surveys:
► Health … 45
https://datatools.ahrq.gov/cahps
CAHPS Data Tools
46
Navigation Menu
47
CAHPS Data Tools
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdf
February 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Fry
HOW ARE CAHPS SURVEYS
ADMINISTERED? … SAS macro
27
CAHPS Resources
AHRQ CAHPS Web site:
www.ahrq.gov/cahps
• Surveys
• Survey administration … methods
• CAHPS Analysis Macro
• FAQs and answers
• Bibliography
• CAHPS Ambulatory Care Improvement … Guide
Technical
Assistance
AHRQ CAHPS Database
TalkingQuality:
www.ahrq.gov/talkingquality
28 … http://www.ahrq.gov/cahps
http://www.ahrq.gov/talkingquality
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www.ahrq.gov/cahps/surveys-guidance/helpful-resources/managing/index.html
May 01, 2022 - Managing a CAHPS Survey Project
By developing a comprehensive project management strategy early … The process of administering a CAHPS survey requires that multiple activities take place at the same … Translation of questionnaire/materials (some CAHPS surveys already have a Spanish-language version, but … will take to accomplish a task, answer the following questions:
Scale of the Project
Is your CAHPS … Review guidelines for reporting the results of CAHPS surveys.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/ccc/measures.html
April 01, 2022 - Measures From the CAHPS Item Set for Children with Chronic Conditions
Parents' Experiences with
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www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/measures.html
April 01, 2020 - Measures From the CAHPS Health Information Technology Item Set
Getting Timely Appointments Through
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www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
December 01, 2020 - Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: … Clinician & Group Survey (CG-CAHPS) to its adult and child primary and specialty care patients. … reviews and uses data from both the CAHPS Health Plan Survey and the Clinician & Group Survey. … providers based on the CAHPS overall provider rating. … It also uses the CAHPS Hospital Survey.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
February 06, 2020 - resources for research:
► CAHPS Database Research Files
► CMS Data Sets for CAHPS surveys
► SEER ( … Surveillance, Epidemiology, and End Results) and
Medicare CAHPS Linked Dataset
37
Trend in CAHPS … Database Overview
• Databases are for selected CAHPS surveys
► CAHPS Health Plan (HP) Survey
► CAHPS … Using CAHPS Surveys To Improve Patient Experience
CAHPS Ambulatory Care Improvement Guide
Use of Survey … Health Plan Survey ScoresAdult Medicaid Population, 2009-2019
CAHPS Database Overview
CAHPS Database
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
AHRQ and AHRQ’ … s CAHPS®
Program
Caren Ginsberg, Ph.D. … Director, CAHPS Division, Center for Quality
Improvement and Patient Safety
Agency for Healthcare … Consumer Assessment of Healthcare Providers and
Systems (CAHPS®) Surveys
The CAHPS program is committed … CAHPS surveys are the gold standard for patient experience
measurement.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/1_dale_shaller_intro.pdf
October 22, 2014 - A Webcast Presented by the CAHPS User Network
October 22, 2014
1:00 – 2:00 pm EDT
CAHPS Webcast … Comparison Data
• CG-CAHPS comparison scores come from the
national CAHPS Database
• Free service … open to all users of CG-CAHPS and
CAHPS Health Plan Surveys on a voluntary basis
• Comparative results … Core Measures: Lessons from Top-Performing Medical Practices
CAHPS Webcast Series
CAHPS Family of … CG-CAHPS Survey
CG-CAHPS Comparison Data
CG-CAHPS Percentile Distribution 2013 Adult Visit Version
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? … The results of the ACO CAHPS Survey (which
builds upon the CG-CAHPS core survey) are used for public … for PQRS Survey, which also builds upon the CG-
CAHPS core survey. … The CAHPS Ambulatory Care Improvement Guide
2. Why Improve Patient Experience? … The CAHPS Ambulatory Care Improvement Guide
2. Why Improve Patient Experience?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/5-determining-focus/cahps-ambulatory-care-guide-section-5.pdf
May 01, 2017 - Analyze CAHPS Survey Results
Once you have results from a CAHPS survey in hand, you can start by seeing … What is the CAHPS Database? … Understanding Scores for CAHPS
Survey Results
The CAHPS Analysis Program, often
referred to as the … The CAHPS macro then calculates a
mean for the CAHPS composite or
question. … and Selected
National Percentiles
Source: CAHPS Database Submitter’s Site for the CAHPS Clinician
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www.ahrq.gov/cahps/surveys-guidance/cg/improve/index.html
July 01, 2022 - The CAHPS Ambulatory Care Improvement Guide
The CAHPS Ambulatory Care Improvement Guide is a comprehensive … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores . … Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices … Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement . … Use of CAHPS Surveys in Patient-Centered Medical Homes.