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401. CAHPS Health Plan Survey Child Medicaid Survey 5.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP50_2155a.pdf
     September 01, 2015 - CAHPS Health Plan Survey Child Medicaid Survey 5.0 CAHPS® Health Plan Surveys Version: Child Medicaid … Survey 5.0 Language: English Notes • Release of 5.0 version: The CAHPS Health Plan Surveys were … These items will be added back to this survey once the CAHPS Consortium completes its review of all … For assistance in accessing these documents, please contact the CAHPS Help Line at 800-492-9261 or … Find additional guidance in Preparing a Questionnaire Using the CAHPS Health Plan Survey.

402. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
     June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash AHRQ’S CAHPS … Program ►AHRQ’s CAHPS program has advanced the science of measuring and improving patient experience … 10 Gain for Adding Narrative Items 11 CAHPS Narrative Item Sets • Clinician & Group Survey … Pediatric Care 12 AHRQ’S CAHPS PROGRAM Agency for Healthcare Research and Quality (AHRQ) CAHPS … Narrative Items CAHPS Narrative Item Sets

403. HCBS CAHPS Survey Database: What You Need to Know - CLOSING (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-closing.pdf
     June 02, 2025 - HCBS CAHPS Survey Database: What You Need to Know - CLOSING 31 Q&A ? ? … Ask a Question • Question and Answer ► Select Q&A ► Type a question in the box that opens 33 CAHPS … Contact the HCBS CAHPS Database E-mail: HCBSCAHPSDatabase@westat.com Phone: 1-855-580-4657 Website … HCBSCAHPSDatabase@westat.com https://cahpsdatabase.ahrq.gov/default_landing.aspx Q&A How to Ask a Question CAHPS

404. CAHPS Moving Forward: Innovations in Tools and Research (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-101217.html
     June 01, 2018 - CAHPS Moving Forward: Innovations in Tools and Research (Webcast) October 12, 2017 Summary … AHRQ) hosted a Webcast to give survey users and researchers an opportunity to learn about the latest CAHPS … Speakers provided a comprehensive overview of how the CAHPS program works and presented highlights of … research findings on the value of CAHPS data for health care providers and consumers. … About the CAHPS Patient Narrative Elicitation Protocol  (PDF, 410 KB)

405. Managing a CAHPS Survey Project | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/managing/index.html
     May 01, 2022 - Managing a CAHPS Survey Project By developing a comprehensive project management strategy early … The process of administering a CAHPS survey requires that multiple activities take place at the same … Translation of questionnaire/materials (some CAHPS surveys already have a Spanish-language version, but … will take to accomplish a task, answer the following questions: Scale of the Project Is your CAHPS … Review guidelines for reporting the results of CAHPS surveys.

406. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-closing.pdf
     June 02, 2025 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Closing Using the Webcast Console … question in the box that opens ► Make sure “All Panelists” is selected Type Question Here 29 CAHPS …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 31 mailto:cahps1@ … westat.com http://www.ahrq.gov/cahps Thank you!

407. CAHPS Health Plan Survey Adult Medicaid Survey 5.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/adult-med-eng-hp50-2152a.pdf
     September 01, 2015 - CAHPS Health Plan Survey Adult Medicaid Survey 5.0 CAHPS® Health Plan Surveys Version: Adult Medicaid … Survey 5.0 Language: English Notes • Release of 5.0 version: The CAHPS Health Plan Surveys were … A document with supplemental items developed by the CAHPS Consortium and descriptions of major item … sets are available on the Agency for Healthcare Research and Quality’s Web site: www.ahrq.gov/cahps. … Find additional guidance in Preparing a Questionnaire Using the CAHPS Health Plan Survey.

408. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: Family … Survey Language: Spanish Response Scale: 4 points For assistance with this survey, please contact the CAHPS … The CAHPS team’s recommendations include the following: · If feasible, insert blank pages as needed

409. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: … Language: Spanish Response Scale: 4 points For assistance with this survey, please contact the CAHPS … The CAHPS team’s recommendations include the following: • If feasible, insert blank pages as needed … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones

410. CAHPS Nursing Home Survey: Long-Term Resident Survey (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey CAHPS Nursing Home Survey – Long-Stay Resident … 2011 Information for Vendors · The scripts provided in this document use the questions from the CAHPS

411. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-CLOSING (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-closing.pdf
     June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-CLOSING … CAHPS Updates • Sign up for email updates 39 Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 40 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ THANK YOU!

412. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
     January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Item Set Steven Martino, PhD Senior Behavioral Scientist RAND Why Gather Patient Narratives on a CAHPS … captured in composite measures o Distal: Domains of care important to patients but not included in CAHPS … gathered via standardized surveys are more representative of the full range of patient experiences • CAHPS … Narrative Item Sets have been developed for the CAHPS Clinician & Group Survey, CAHPS Health Plan Survey

413. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/4_Gladys_Epting_slide_41-44.pdf
     January 15, 2014 - Using CG-CAHPS at Academic Medical Centers Gladys J. … UHC Members are names you recognize 42 ® 44 CG-CAHPS Pilot Studies at UHC In 2010, 28 UHC … • Members submitted 78,974 patient records to the CAHPS Database from 119 clinic sites working with … 2 vendors Using CG-CAHPS at Academic Medical Centers Who is University HealthSystem Consortium … CG-CAHPS Pilot Studies at UHC

414. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-closing.pdf
     June 02, 2025 - question in the box that opens ► Make sure “All Panelists” is selected Type Question Here 42 CAHPS … Improvement Resources • CAHPS Improvement Guide • Reports and case studies www.ahrq.gov/cahps … 43 http://www.ahrq.gov/cahps CAHPS Updates Sign up for email updates 44 Questions or Comments …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 45 mailto:cahps1@ … westat.com http://www.ahrq.gov/cahps Thank you!

415. 2021 Medicaid and Children's Health Insurance Program (CHIP) Chartbook: What Enrollees Say About Their Experiences With Their Health Plans and Medical Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-hp-chartbook.pdf
     January 01, 2021 - OVERVIEW 1 CAHPS Health Plan Survey Database 2021 Medicaid and CHIP Chartbook 2 CAHPS Health … The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results. … https://datatools.ahrq.gov/cahps CAHPS Health Plan Survey Database 2021 Medicaid and CHIP Chartbook … To learn more, visit https://www.ahrq.gov/cahps/cahps- database. … https://www.ahrq.gov/cahps/cahps-database https://www.ahrq.gov/cahps/cahps-database mailto:CAHPSDatabase

416. Understanding CAHPS® Surveys: A Primer for New Users Webcast - Questions and Answers (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users Webcast - Questions and Answers 38 QUESTIONS … Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected 40 CAHPS …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ mailto:cahps1@westat.com … http://www.ahrq.gov/cahps/ Thank you!

417. 2024 Child HCAHPS Survey Database Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-infographic.pdf
     January 01, 2024 - Child Hospital Survey Database The 2024 Consumer Assessment of Hea lthcare Providers and Systems (CAHPS … their child To view the full 2024 Chartbook: https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2024-child-hcahps-chartbook.pdf For more information on the CAHPS Child Hospital Survey … Database: https://www.ahrq.gov/cahps/cahps-database/index.html AHRQ Pub. … /cahps-database/2024-child-hcahps-chartbook.pdf https://www.ahrq.gov/cahps/cahps-database/index.html

418. PCMH Fact Sheet (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
     September 01, 2010 - Development Process for the CAHPS PCMH Survey The CAHPS Team has been working with the National Committee … Additional CAHPS Survey Resources Several free resources to support CAHPS surveys are available from … CAHPS Clinician & Group Survey and Reporting Kit The CAHPS Clinician & Group Survey is part of a Survey … CAHPS Database The CAHPS Database is the national repository for data from the CAHPS Health Plan and … the CAHPS Clinician & Group Surveys and submit data to the CAHPS Database.

419. Suppl Pcmh-Items Cg-Cahps-Adult-Survey 2357-2A (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
     June 02, 2025 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Patient-Centered Medical Home Population Version … : Adult Supplemental Patient-Centered Medical Home Items for the CAHPS® Clinician & Group Survey … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to meet … 1|_| Yes 2|_| No After PCMH5 3/7/2016 Page 1 Document No. 2357-2a www.ahrq.gov/cahps 3/7/2016 Page … 2 Document No. 2357-2a www.ahrq.gov/cahps

420. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
     October 01, 2018 - have heard of the CAHPS Consortium, which is composed of the AHRQ CAHPS staff, Rand and the Yale University … And AHRQ relies heavily on the CAHPS Consortium for technical oversight of the CAHPS surveys, moving … So what is the CAHPS Narrative Elicitation Protocol? … 2018  Webcast October 2018 www.ahrq.gov/cahps | 12 of 15 that is also broken down by CAHPS, by … October 2018 www.ahrq.gov/cahps https://www.ahrq.gov/cahps/index.html Implementing the New CAHPS Protocol