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361. Supplemental Interpreter Services Items for the CAHPS Health Plan Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/interpreter-hp-cahps-adult-spanish-2157-4b.pdf
     June 02, 2025 - Supplemental Interpreter Services Items for the CAHPS Health Plan Survey 12/1/2017 Page 1 Document … No. 2157-4b www.ahrq.gov/cahps Supplemental Items for the CAHPS® Health Plan Survey 5.0 … Topic: Interpreter Services Population Version: Adult Language: Spanish Users of the CAHPS® … Learn more about CAHPS supplemental items. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html CAHPS® Health Plan Survey 5.0 Supplemental

362. Introducing the CAHPS Outpatient Mental Health Survey Webcast - CLOSING (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/06-outpt-mhs-webcast-closing.pdf
     June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - CLOSING x ? Q&A ? … 40 CAHPS Updates 41 • Sign up for email updates Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ 42 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ 43 THANK YOU! … The Joint Commission Journal on Quality Improvement 27 (4): 216-229. 47 Q&A CAHPS Updates Questions

363. CAHPS Health Plan Survey Adult Medicaid Survey 5.1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Adult_Med_Eng_HP51_2152a.pdf
     October 01, 2020 - CAHPS Health Plan Survey Adult Medicaid Survey 5.1 CAHPS Health Plan Survey Version: Adult Medicaid … Survey 5.1 Language: English Notes • Release of 5.1 version: The CAHPS team updated this survey … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … /cahps/surveys-guidance/item-sets/search.html. … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance

364. CAHPS Health Plan Survey Child Medicaid Survey 5.1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
     October 01, 2020 - CAHPS Health Plan Survey Child Medicaid Survey 5.1 CAHPS Health Plan Survey Version: Child Medicaid … Survey 5.1 Language: English Notes • Release of 5.1 version: The CAHPS team updated this survey … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … /cahps/surveys-guidance/item-sets/search.html. … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance

365. CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
     October 30, 2020 - CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) CAHPS Clinician & Group Survey Version: Adult … The CAHPS team developed this version to support users in asking about all synchronous visits, including … Consortium or approved as a CAHPS survey … Learn more about this survey at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … 1 Male 2 Female CAHPS Clinician & Group Visit Adult Survey 4.0 (beta) 4 29.

366. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-intro.pdf
     October 03, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Implementing the … New CAHPS® Protocol for Obtaining Patient Comments About Their Care A Webcast Presented by the … AHRQ CAHPS User Network October 3, 2018 1:00 – 2:00 pm ET www.ahrq.gov/cahps Need Help? …  Use Q&A feature to ask for help 2 www.ahrq.gov/cahps Using the Webcast Console to Submit Questions … Today’s Speakers Caren Ginsberg, Ph.D., Director, CAHPS Division, Center for Quality Improvement

367. Development of the CAHPS Health Information Technology Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html
     July 01, 2022 - Development of the CAHPS Health Information Technology Item Set Nearly all health care providers … To assess the impact of these technologies on patients, AHRQ asked the CAHPS Consortium to develop an … In June 2006, AHRQ hosted a meeting with health IT and CAHPS survey experts, as well as stakeholders … The CAHPS team conducted focus groups with health IT users. … In 2011, AHRQ released the CAHPS Health Information Technology Item Set for use with the original CAHPS

368. Patient Experience Measures from the CAHPS® Surgical Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
     November 28, 2017 - CAHPS® Surgical Care Survey CAHPS® Surgical Care Survey Document No. 409 Updated 11/28/2017 Patient … Types of Measures Like all CAHPS surveys, the CAHPS Surgical Care Survey generates three types of results … Measures from the CAHPS® Surgical Care Survey Document No. 409 Page 2 CAHPS® Surgical Care Survey … for the CAHPS Clinician & Group Survey: • How To Report Results of the CAHPS Clinician & Group Survey … Patient Experience Measures from the CAHPS® Surgical Care Survey Document No. 409 Page 6 CAHPS

369. Supplemental Health Literacy Items for the CAHPS Clinician & Group Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/health-literacy-cg-cahps-adult-spanish-2357-3b.pdf
     June 02, 2025 - Supplemental Health Literacy Items for the CAHPS Clinician & Group Survey 12/1/2017 Page 1 Document … No. 2357-3b www.ahrq.gov/cahps Supplemental Items for the CAHPS® Clinician & Group Survey … 3.0 Topic: Health Literacy Population Version: Adult Language: Spanish Users of the CAHPS® Clinician … Learn more about CAHPS supplemental items. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html CAHPS® Clinician & Group Survey 3.0

370. Supplemental Health Literacy Items for the CAHPS Health Plan Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/health-literacy-hp-cahps-adult-spanish-2157-3b.pdf
     June 02, 2025 - Supplemental Health Literacy Items for the CAHPS Health Plan Survey 12/1/2017 Page 1 Document No. … 2157-3b www.ahrq.gov/cahps Supplemental Items for the CAHPS® Health Plan Survey 5.0 … Topic: Health Literacy Population Version: Adult Language: Spanish Users of the CAHPS® Health Plan … Learn more about CAHPS supplemental items. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html CAHPS® Health Plan Survey 5.0 Supplemental

371. Understanding CAHPS® Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-closing.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Closing Using the Webcast Console to Submit … Question and Answer ► Select Q&A ► Type question in the box that opens Type question here 41 CAHPS … GovDelivery Listserv • Want to stay up-to-date on all things CAHPS? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 43 mailto:cahps1 … @westat.com https://www.ahrq.gov/cahps/index.html

372. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/4_dale-shaller_closing.pdf
     June 12, 2015 - Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices … www.cahps.ahrq.gov To Ask a Question 33 www.cahps.ahrq.gov 2013 CG-CAHPS Database Comparative … Database Chartbook 35 www.cahps.ahrq.gov CAHPS Database 2015 Schedule • Clinician & Group … Database Comparative Data Available 2013 CG-CAHPS Database Chartbook CAHPS Database 2015 Schedule … CAHPS E-mail Updates Thank You!

373. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? … The results of the ACO CAHPS Survey (which builds upon the CG-CAHPS core survey) are used for public … for PQRS Survey, which also builds upon the CG- CAHPS core survey. … The CAHPS Ambulatory Care Improvement Guide 2. Why Improve Patient Experience? … The CAHPS Ambulatory Care Improvement Guide 2. Why Improve Patient Experience?

374. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
     June 02, 2025 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Preliminary Findings … Initiatives and Clinical Professor, Center for Patient Partnerships Madison, WI www.ahrq.gov/cahps … 0% 10% 20% 30% 40% 50% 60% 32 What’s Important to NYP Patients: Part 1 Relative to CG-CAHPS … Composites Integral 28% Proximal 19% Distal 53% www.ahrq.gov/cahps 0% 10% 20% 30% 40% … Care 36% MD Communications 53% Coordination of Care 3% Front-Office Staff 8% www.ahrq.gov/cahps

375. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast - WELCOME (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-welcome.pdf
     June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast … - WELCOME AHRQ’s CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and … Improvement A Webinar Presented by the AHRQ CAHPS User Network Wednesday, September 13 12:00 – 1:00 … Connection • Use Q&A: For Questions and communication • Event Website: https://events.westat.com/cahps … slides, view agenda and speaker bios 2 Today’s Agenda • Welcome from AHRQ • Overview of AHRQ’s CAHPS

376. Patient Experience Measures from the CAHPS Nursing Home Family Member Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/about/measures-nursing-home-family-member-609.pdf
     December 28, 2017 - Patient Experience Measures from the CAHPS Nursing Home Family Member Survey Patient Experience Measures … from the CAHPS Nursing Home Family Member Survey CAHPS® Nursing Home Family Member Survey … Measures from the CAHPS Nursing Home Family Member Survey Document No. 609 Page 2 CAHPS® Nursing … Learn more about using CAHPS survey results to improve patient experience. … Related resource: The CAHPS Ambulatory Care Improvement Guide http://www.ahrq.gov/cahps/consumer-reporting

377. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     June 02, 2025 - Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg AHRQ’S CAHPS® PROGRAM Caren … Consortium: AHRQ, RAND, Yale, and Westat 8 CAHPS Surveys • CAHPS surveys are the gold standard … • The CAHPS program captures the patient’s voice. … data 11 AHRQ’S CAHPS®Program AHRQ’s Core Competencies What is CAHPS? … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

378. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/3_Liza_Nyeko_slides_37-40.pdf
     October 08, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement Using CG-CAHPS for Patient … Improvement Work at Massachusetts General Hospital Liza Nyeko Rick Evans October 8, 2013 CG-CAHPS … improvements, providers, and staff • collect hundreds of comments weekly on gamut of issues CG-CAHPS … • Utilized to generate internal ongoing and custom reports • • • • • • • • • • CG-CAHPS … CG-CAHPS Data Access CG-CAHPS Reporting

379. The CAHPS Ambulatory Care Improvement Guide: Determining Where to Focus Efforts to Improve Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/5-determining-focus/cahps-ambulatory-care-guide-section-5.pdf
     May 01, 2017 - Analyze CAHPS Survey Results Once you have results from a CAHPS survey in hand, you can start by seeing … What is the CAHPS Database? … Understanding Scores for CAHPS Survey Results The CAHPS Analysis Program, often referred to as the … The CAHPS macro then calculates a mean for the CAHPS composite or question. … and Selected National Percentiles Source: CAHPS Database Submitter’s Site for the CAHPS Clinician

380. Developing Invitation Messages that Increase Survey Response Rates - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
     June 02, 2025 - Developing Invitation Messages that Increase Survey Response Rates - Ginsberg AHRQ’S CAHPS® PROGRAM … Caren Ginsberg, Ph.D., CPXP, Director, CAHPS Division Center for Quality Improvement & Patient Safety … Research • The CAHPS program … … • The CAHPS program captures the patient’s voice. … AHRQ’S CAHPS®PROGRAM AHRQ’s Core Competencies The AHRQ CAHPS Program CAHPS Research CAHPS Surveys