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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/contents-cahps-de-identified-research-datasets.pdf
August 01, 2024 - for CAHPS survey data. … The CAHPS Database is populated with CAHPS data through the voluntary participation of organizations … that have administered a CAHPS survey and are willing to submit their CAHPS data for inclusion in the … Research datasets contain de-identified Database data from the CAHPS Health Plan Survey,
CAHPS Clinician … & Group Survey, CAHPS Hospital Survey, CAHPS Home and Community-Based
Services Survey, and CAHPS Child
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-outpt-mhs-webcast-bakdash.pdf
June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - AHRQ
AHRQ’S CAHPS PROGRAM
Consumer … Health
Plans
• Health Plans
• Dental Plans
• Home and
Community-
Based Services
8
Uses for CAHPS … reporting
Certification and recognition
Value-based purchasing
Health service research
9
AHRQ’S CAHPS … PROGRAM
Agency for Healthcare Research and Quality (AHRQ)
Patient Experience
CAHPS Surveys Measuring … patient experience
Uses for CAHPS Surveys
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www.ahrq.gov/cahps/surveys-guidance/ich/develop-ich-survey/index.html
June 01, 2019 - Development of the CAHPS In-Center Hemodialysis Survey
Background
In 2000, the U.S. … The development of this CAHPS survey involved several steps, including a review of existing surveys, … For the first time, development of a CAHPS survey was focused on a specific chronic disease population … In October 2003, the CAHPS Consortium submitted a Feasibility Report to CMS. … 10th National CAHPS User Group Meeting, CAHPS grantees and staff from the Centers for Medicare & Medicaid
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
December 11, 2017 - the CAHPS American Indian Survey
CAHPS® American Indian Survey
Document No. 809
Updated 12/11/2017 … Types of Measures
Like all CAHPS surveys, the CAHPS American Indian Survey generates three types
of … Measures from the CAHPS American Indian Survey
Document No. 809
Page 2
CAHPS® American Indian … For guidance on reporting CAHPS survey results to consumers, refer to advice
developed for the CAHPS … CAHPS® American Indian Survey
• Reporting Results to Consumers (AHRQ CAHPS Web site)
• TalkingQuality
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www.ahrq.gov/cahps/news-and-events/podcasts/measure-patient-experience-podcast.html
March 01, 2017 - How do CAHPS surveys measure patients’ experiences with their healthcare provider? … Let's talk about how CAHPS surveys get that kind of information. … principles for CAHPS survey design. … You can download and listen to a variety of podcasts about CAHPS on our Web site at www.ahrq.gov/cahps … That’s www.a h r q.gov slash [/] c-a-h-p-s [ www.ahrq.gov/cahps ].
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/3-2023hcbs-survey-webcast-brown.pdf
April 01, 2024 - Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to … Know - Brown
Looking Forward: HCBS
Quality Measures Alignment
and HCBS CAHPS® Survey
Melanie Brown … Development aligned with CAHPS
4. Frequency of use determined by survey sponsor
5. … :HCBS Quality Measures Alignment and HCBS CAHPS® Survey
HCBS Quality Framework
Programmatic aims .. … Survey
Sample Design
Other Important Considerations
HCBS Quality Measure Set
HCBS CAHPS Measures
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/2_Janice_Ricketts_slides_12-28.pdf
January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
CAHPS Database … Online Reporting System
12
CAHPS Database
13
• The CAHPS Database receives data voluntarily … through online
Data Submission systems
• Submission & Online Reporting Systems located
on the CAHPS … respondents
– Adult and Child Medicaid/CHIP, Medicare
• CAHPS Clinician & Group Survey Database … Database Online Reporting System
CAHPS Database
Components of the CAHPS Database
Online Reporting
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-outpt-mhs-webcast-mullin.pdf
June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - MULLIN
The New CAHPS Outpatient Mental … Director of the Center for Integrated Primary Care
UMass Chan Medical School
Who may use the CAHPS … same system
• NOT Intended for making comparisons between individual clinicians
36
Why use the CAHPS … Who may use the CAHPS Outpatient Mental Health Survey? … Why use the CAHPS Outpatient Mental Health Survey?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_closing.pdf
October 01, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans
www.cahps.ahrq.gov … 35
http://www.cahpsdatabase.ahrq.gov/
www.cahps.ahrq.gov
2014 CAHPS Health Plan Survey Chartbook … 36
www.cahps.ahrq.gov
CAHPS Database 2015 Schedule
• Health Plan Database Submission & Reporting … Health Plan Survey Comparative Results
2014 CAHPS Health Plan Survey Chartbook
CAHPS Database 2015 … Schedule
CAHPS Health Plan Survey�Data Submission Site
CAHPS E-mail Updates
Thank You!
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
Using the CAHPS … and the CAHPS Database. … CAHPS Clinician & Group Survey, or CG-CAHPS. … of CAHPS surveys. … So those data are not available for ACO CAHPS or the PQRS CAHPS
Survey on the CAHPS Database Web site
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
November 01, 2020 - Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta)
Overview of the CAHPS Clinician & Group … Visit Survey 4.0 (beta)
Document No. 3350
Page 1
CAHPS Clinician & Group Survey and Instructions … or approved as a CAHPS survey. … The CAHPS team recognized the
Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta)
Document … Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta)
Document No. 3350
Page 4
CAHPS®
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-listening-voice-of-patient-webcast-intro.pdf
May 08, 2024 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … Multiple Feedback Methods to Complement
Consumer Assessment of Healthcare Providers and
Systems (CAHPS … ®) Survey Data
A Webinar Presented by the AHRQ CAHPS User Network
Wednesday, May 8, 2024
1:00 – 2:00 … Connection
• Use Q&A: For Questions and communication
• Event Website: https://events.westat.com/cahps … Director, CAHPS and Surveys on Patient
Safety Culture (SOPS) Programs
Center for Quality Improvement
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www.ahrq.gov/cahps/surveys-guidance/end-of-life/index.html
May 01, 2025 - CAHPS End-of-Life Care Survey
The Consumer Assessment of Healthcare Providers and Systems (CAHPS … Users of this survey can consult the following guidance on using CAHPS surveys: CAHPS survey design and … Analyzing CAHPS survey data . … Development of the CAHPS End-of-Life Care Survey The CAHPS End-of-Life Care Survey was developed and … The 37-item survey was finalized and approved by AHRQ for the CAHPS trademark in 2024.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-hays.pdf
June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-HAYS … Hays, PhD
University of California, Los Angeles, CA
RAND Corporation, Santa Monica, CA
CAHPS Clinician … recent visit
► Applicable to:
− Primary and specialty care
− In-person, phone, and video visits
18
CAHPS … OHE) and Office of Patient-Centered Care & Cultural Transformation.
19
Stakeholder Input about CAHPS … Health Plan
and Clinician and Group Surveys
• CAHPS 5.1 Health Plan/CAHPS 3.1 Clinician & Group surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-cleary-slides.pdf
March 01, 2010 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast
The Value and Impact of CAHPS
Paul … Yale School of Public Health
www.ahrq.gov/cahps
Reported Patient Experiences are Related to
other … Medical Care Research & Review. 71(5):522-54.
32
www.ahrq.gov/cahps
Patient Experience and Patient … Can CAHPS Scores Be Improved? … Ambulatory Care Improvement Guide
Can CAHPS Scores Be Improved?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/health-literacy-hp-cahps-adult-spanish-2157-3b.docx
June 02, 2025 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Health Literacy
Population Version: Adult
Supplemental … Items for the CAHPS® Health Plan Survey 5.0
Topic: Health Literacy
Population Version: Adult
Language … : Spanish
Users of the CAHPS® Health Plan Survey are free to incorporate supplemental items in order … Learn more about CAHPS supplemental items.
Questions
Placement and Other Instructions
P-HL1. … P-HL54
Must use P-HL53 if using this item
12/1/2017 Page 1
Document No. 2157-3b
www.ahrq.gov/cahps
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/health-literacy-cg-cahps-adult-spanish-2357-3b.docx
June 02, 2025 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Health Literacy
Population Version: Adult … Supplemental Items for the CAHPS® Clinician & Group Survey 3.0
Topic: Health Literacy
Population Version … : Adult
Language: Spanish
Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental … Learn more about CAHPS supplemental items.
Questions
Placement and Other Instructions
C-HL1. … veces
4|_| Siempre
After core question 17
12/1/2017 Page 1
Document No. 2357-3b
www.ahrq.gov/cahps
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www.ahrq.gov/faqs/index.html?page=1
June 12, 2025 - For more information, go to the CAHPS® website at https://www.ahrq.gov/cahps . … What do CAHPS® surveys measure? … For more about CAHPS, go to: https://www.ahrq.gov/cahps .
What is the CAHPS® database? … The CAHPS® Database is the national repository for data from the CAHPS family of surveys. … For details, go to: https://www.ahrq.gov/cahps/cahps-database/ .
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-intro.pdf
June 02, 2025 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Introduction
The CAHPS Child Hospital … Using Database
Results and New Narrative Items to Guide Improvement
A Webinar Presented by the AHRQ CAHPS … Connection
• Use Q&A: For Questions or Other Problems
• Event Website: https://events.westat.com/cahps … Shaller, MPA
Principal
Shaller Consulting Group
Moderator
Jonathan Bakdash, PhD
Social Science Analyst, CAHPS … Officer/SVP
Boston Children’s Hospital
Associate Professor, Harvard Medical School
Teresa Dodson, MA
CAHPS
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-237-fullreport.pdf
October 01, 2019 - , specifically CAHPS Health Plan Survey – Child Medicaid Survey. … ,
specifically CAHPS Health Plan Survey – Child Medicaid Survey. … Specific CAHPS
survey data may also be voluntarily provided to AHRQ’s National CAHPS Benchmarking
Database … Medicaid programs are likely to contract with approved CAHPS vendors who agree to adhere to
CAHPS specifications … XXI) and report to CMS that CAHPS was conducted.