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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-intro-slides.pdf
October 12, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast
CAHPS® Moving Forward:
Innovations … in Tools and
Research
A Webcast Presented by the AHRQ CAHPS User Network
October 12, 2017
12:30 – … 2:00 pm ET
www.ahrq.gov/cahps
Our Focus Today
• Present a comprehensive overview of the CAHPS program … • Highlight key accomplishments during the past 5 years
• Discuss how the CAHPS program is advancing … 2
www.ahrq.gov/cahps
Today’s Speakers
3
• Caren Ginsberg, Ph.D., Director, CAHPS Division, Center
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
October 01, 2015 - About the CAHPS® Health Literacy Item Set for Hospitals
CAHPS® Adult Hospital Survey: Supplemental … 10/01/2015
Page 1
Introduction
The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are … The purpose of the CAHPS Health Literacy Item Set for Hospitals is to enhance the
capacity of the CAHPS … Similar item sets are available to supplement the CAHPS Clinician & Group Survey
and the CAHPS Health … http://www.hcahpsonline.org/
CAHPS® Adult Hospital Survey: Supplemental Items
About the CAHPS Health
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and … for the CAHPS Child Hospital Survey
• Sample Telephone Script for the CAHPS
Child Hospital Survey … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and … for the CAHPS Child Hospital Survey
• Sample Telephone Script for the CAHPS
Child Hospital Survey … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/1-2023hcbs-survey-webcast-shaller.pdf
June 06, 2024 - Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to … Know - Opening
Participating in the 2023 CAHPS® Home and
Community-Based Services (HCBS CAHPS) Survey … Database: What You Need to Know
A Webcast Presented by the AHRQ CAHPS User Network
June 6, 2024 … Survey
► HCBS CAHPS Database
• Questions and Answers
4
Participating in the 2023 CAHPS® Home and … Community-Based Services (HCBS CAHPS) Survey Database: What You Need to Know
Webcast Technical Info
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/outpatient-mental-health-survey-measures.pdf
June 02, 2025 - Patient Experience Measures from the CAHPS Outpatient Mental Health Survey
Section 4: Patient Experience … Measures from the CAHPS Outpatient Mental Health Survey
Page 10
Guidelines for Using the CAHPS … ® Outpatient Mental Health Survey
Section 4: Patient Experience Measures from
the CAHPS Outpatient … Learn more
about CAHPS measures and reporting CAHPS survey results. … /consumer-reporting/index.html
Section 4: Patient Experience Measures from the CAHPS Outpatient Mental
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-intro.pdf
May 18, 2023 - HCBS CAHPS Survey Database: What You Need to Know - INTRO
Participating in the 2022 CAHPS® Home and … Community-Based Services (HCBS CAHPS)
Survey Database: What You Need to Know
A Webcast Presented … by the AHRQ CAHPS User Network
May 18, 2023
12:30 – 1:30 pm ET
2
Webcast Technical Info
• Audio … , MD
• Kathleen Woodward, M.S.P.H., The Lewin Group, Falls
Church, VA
• Michael Corrothers, HCBS CAHPS … Survey
►HCBS CAHPS Database
• Questions and Answers
Participating in the 2022 CAHPS®Home and Community-Based
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www.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
December 01, 2023 - Using CAHPS Clinician & Group Survey Data
Users of the Clinician & Group Survey include medical … CAHPS Ambulatory Care Improvement Guide
The CAHPS Ambulatory Care Improvement Guide (PDF, 156 KB … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores . … Aggregating and Analyzing CAHPS Clinician & Group Survey Results: A Decision Guide . … How To Report Results of the CAHPS Clinician & Group Survey (PDF, 971 KB).
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/about-pcmh-item-set-cg20.pdf
May 22, 2014 - About the CAHPS Patient-Centered Medical Home (PCMH) Item Set
CAHPS® Clinician & Group Surveys and … 1
What’s in the CAHPS PCMH Item Set? … Letters for the
CAHPS Clinician & Group Surveys
• Sample Telephone Script for the CAHPS
Clinician … • CAHPS Analysis Program (SAS)
• Preparing and Analyzing Data from the
CAHPS Clinician & Group … What’s in the CAHPS PCMH Item Set?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-introduction.pdf
December 17, 2020 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Intro
Introducing the CAHPS Clinician … & Group
Visit Survey 4.0 (beta)
A Webcast Presented by the AHRQ CAHPS User Network
December 17, 2020 … 1:00 – 2:00 pm ET
Our Focus Today
• Overview of AHRQ’s CAHPS program
• AHRQ’s response to COVID … -19
• CAHPS Team approach to assessing patient experience amid
changing healthcare landscape
• Development … and overview of the CAHPS Clinician & Group
Visit Survey 4.0 (beta)
• Comparison of the 3.0 and 4.0
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-outpt-mhs-webcast-cleary.pdf
January 01, 1998 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - CLEARY
Overview of CAHPS Mental Health … Emeritus and Dean
Emeritus
Yale School of Public Health
Today’s Presentation
• Short history of CAHPS … health care services for the
CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey
► New … in 2024: CAHPS Outpatient Mental Health Survey
► In progress: CAHPS Inpatient Survey; field testing … of CAHPS Mental Health Surveys
Early History of CAHPS Mental Health Care Surveys
Experience of Care
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
July 01, 2015 - Clinician & Group Survey (CG-CAHPS). … Key Findings About Comparability
The CAHPS Consortium’s analyses of CG-CAHPS 2.0 data from the 2014 … Learn more about the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys-
guidance/cg … Download the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys-
guidance/cg/instructions … /cahps/surveys-guidance/cg/index.html
http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions/index.html
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
February 01, 2019 - Understanding CAHPS® Surveys: A Primer for New Users Infographic
Understanding CAHPS® Surveys:
A Primer … for New Users
A Webcast on January 8, 2019
CAHPS: Consumer Assessment of Healthcare Providers and Systems … The CAHPS Program
Goal of AHRQ's CAHPS program: Advancing knowledge, measurement, and
improvement … Database
Talking Quality
web site
For more information:
www.ahrq.gov/cahps AHRQ Pub. … No. 19-M007
February 2019
https://www.ahrq.gov/cahps/index.html
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-dodson.pdf
April 12, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items: The Child HCAHPS Database
The Child … HCAHPS Database
Teresa Dodson, MA
CAHPS Database Manager
Westat
AHRQ CAHPS Database Overview
• … Databases are for selected CAHPS surveys
• Two major applications:
► Facilitates comparisons of patient … experiences
► De-identified data for research
26
AHRQ CAHPS Database Overview
• Participation is … Results are de-identified so no participating organization’s data are
ever publicly reported
27
CAHPS
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-brown.pdf
June 02, 2025 - HCBS CAHPS Survey Database: What You Need to Know - BROWN
Looking Forward: HCBS
Quality Measures Alignment … and HCBS CAHPS® Survey
Melanie Brown, PhD, Technical Director
Division of Community Systems Transformation … Development aligned with CAHPS
4. Survey sponsor can determine frequency of use
5. … HCBS CAHPS is publicly available for voluntary use in HCBS programs
as part of quality assurance and … CMS HCBS Quality Strategy Elements
HCBS CAHPS Survey
Key Features of HCBS CAHPS Survey
Sample Design
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-ginsburg.pdf
January 01, 1995 - Introduction to CAHPS VI
Caren Ginsberg, PhD
Director, CAHPS & SOPS Programs, AHRQ
AHRQ’s CAHPS … Department of Health and Human Services
► Since 1995, AHRQ’s CAHPS Program has advanced the science … • AHRQ is interested in updates to CAHPS Health Plan,
CAHPS Clinician and Group surveys.
12
Area … Supporting dissemination and promotion activities of the CAHPS
Program
16
http://www.ahrq.gov/cahps … /news-and-events/research-meetings
Introduction to CAHPS VI
AHRQ’s CAHPS® Program
Background
The
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-outpt-mhs-webcast-intro.pdf
June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - INTRO
Introducing the CAHPS Outpatient … Mental
Health Survey
A Webinar Presented by the AHRQ CAHPS User Network
Thursday, October 17
1:00 … connection
• Use Q&A: For Questions and communication
• Event Website: https://events.westat.com/cahps … Dean Emeritus
Yale School of Public
Health
Moderator
Jonathan Bakdash, PhD
Social Science Analyst, CAHPS … ► Purpose
► Development
• Field Testing the Survey
• Questions and Answers
4
Introducing the CAHPS
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdf
January 19, 2022 - Understanding CAHPS® Surveys: A Primer for New Users Webcast
Understanding CAHPS® Surveys:
A Primer … for New Users
A Webcast Presented by the AHRQ CAHPS User Network
January 19, 2022
1:00 – 2:00 pm ET … program
• Define CAHPS surveys and their purpose
• Describe how CAHPS surveys are developed and
administered … • Review how CAHPS survey results can be used to
improve patient experience
• Provide answers to … your questions
5
Today’s Speakers
• Caren Ginsberg, Ph.D., CPXP, Director
CAHPS & SOPS, Center
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/contents-cahps-de-identified-research-datasets.pdf
August 01, 2024 - for CAHPS survey data. … The CAHPS Database is populated with CAHPS data through the voluntary participation of organizations … that have administered a CAHPS survey and are willing to submit their CAHPS data for inclusion in the … Research datasets contain de-identified Database data from the CAHPS Health Plan Survey,
CAHPS Clinician … & Group Survey, CAHPS Hospital Survey, CAHPS Home and Community-Based
Services Survey, and CAHPS Child
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-intro.pdf
January 22, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Intro
Understanding CAHPS® Surveys:
A Primer … for New Users
A Webcast Presented by the AHRQ CAHPS User Network
January 22, 2020
1:00 – 2:00 pm ET … box
that opens
Type question here
3
Today’s Speakers
• Caren Ginsberg, Ph.D., CPXP, Director,
CAHPS … Fry, Senior Study Director, Westat
4
Our Focus Today
• Present a comprehensive overview of the CAHPS … program
• Discuss what the CAHPS surveys are and what their purpose
is
• Describe how CAHPS surveys