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301. Proposed Changes to the CAHPS Clinician & Group Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
     March 01, 2015 - Proposed Changes to the CAHPS Clinician & Group Survey Proposed Changes to the CAHPS Clinician & Group … to the CAHPS Clinician & Group (CG-CAHPS) Survey and the Patient-Centered Medical Home (PCMH) Item … CG-CAHPS items Current CG-CAHPS measures Proposed measure changes for CG-CAHPS Access Q6 … CG-CAHPS measures Proposed measure changes for CG-CAHPS Communication Q14. … CG-CAHPS items (*indicates a skip pattern) CAHPS Proposed changes Q1.

302. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
     January 01, 2015 - Introducing the CAHPS Child Hospital Survey_Transcript Introducing the CAHPS Child Hospital Survey … It’s presented by the AHRQ CAHPS User Network. … CAHPS surveys don’t measure satisfaction, per se. … And that’s all available on the CAHPS Web site. … I’d like to thank our speakers and the CAHPS User Network, and I welcome you to join us at a future CAHPS

303. Introducing the CAHPS Cancer Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
     June 13, 2017 - Introducing the CAHPS Cancer Care Survey Q&A and Wrap-Up “Introducing the CAHPS® Cancer Care Survey … ” Webcast Presented by the AHRQ CAHPS User Network June 13, 2017 12:30 – 2:00 p.m. … ET To Ask a Question www.ahrq.gov/cahps50 https://www.ahrq.gov/cahps www.ahrq.gov/cahps Wrap-Up … • Contact us with any questions. 51 www.ahrq.gov/cahps Questions or comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 52 mailto:cahps1

304. Understanding CAHPS® Surveys: A Primer for New Users - Slides 39-47 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-survey-results-used-shaller-webinar.pdf
     January 31, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 39-47 How Are Survey Results Used? … Dale Shaller Principal Shaller Consulting Group www.ahrq.gov/cahps How Are Survey Results Used? … resources for research:  CAHPS Database Research Files  CMS Data Sets for CAHPS surveys  SEER (Surveillance … , Epidemiology, and End Results) and Medicare CAHPS Linked Dataset 46 www.ahrq.gov/cahps CAHPS … Database • Databases for selected CAHPS surveys  CAHPS Health Plan (HP) Survey  CAHPS Clinician &

305. Understanding CAHPS® Surveys: A Primer for New Users - Slides 25-31 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-what-you-should_know-shaller-webinar.pdf
     January 31, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 25-31 What You Should Know About All … CAHPS Surveys Dale Shaller, MPA Principal Shaller Consulting Group www.ahrq.gov/cahps CAHPS Surveys … Focus groups  Cognitive interviews  Patient and consumer advocacy group input 26 www.ahrq.gov/cahps … Database available for selected surveys 30 www.ahrq.gov/cahps CAHPS Surveys: What You Should Know … Surveys CAHPS Surveys: What You Should Know

306. Established Child Health Care Quality Measures—CAHPS | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-2.html
     November 01, 2017 - CAHPS includes a reporting format developed and tested to ensure effective communication of CAHPS results … Return to Contents Expanded CAHPS 3.0 Child Survey The expanded CAHPS 3.0 Child Survey, which permits … As a registered member of the CAHPS family of measures, the CAHPS 3.0 Child Survey uses the CAHPS® methodology … Online Resource: For more information on CAHPS optional questions, go to: http://www.ahrq.gov/cahps … CAHPS® 1.0 was revised and improved to create CAHPS 2.0.

307. CAHPS Health Information Technology Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/index.html
     July 01, 2022 - CAHPS Health Information Technology Item Set The CAHPS Health Information Technology (Health

308. Making the Case for a Rigorous Approach to Collecting Patient Narratives | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/newsitem13.html
     March 01, 2016 - Patient narratives with these characteristics can complement CAHPS survey results and serve a vital role … Learn more about the CAHPS team’s research on patient narratives .

309. Understanding CAHPS Surveys: A Primer for New Users (Webcast): Annual Refresher | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-120518.html
     April 01, 2020 - Understanding CAHPS Surveys: A Primer for New Users (Webcast): Annual Refresher January 8, 2019 … Speakers also reviewed recommended guidelines for administering CAHPS surveys and discuss the ways in … Understanding CAHPS Surveys    (PDF, 117 KB)       Speakers Caren Ginsberg, Ph.D. … and Quality AHRQ's CAHPS Program (PDF, 150 KB)   Susan Edgman-Levitan, P.A. … (PDF, 260 KB) How Are CAHPS Surveys Administered?

310. Developing Invitation Messages that Increase Survey Response Rates - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
     September 23, 2019 - Developing Invitation Messages that Increase Survey Response Rates - Ginsberg AHRQ’S CAHPS® PROGRAM … Caren Ginsberg, Ph.D., CPXP, Director, CAHPS Division Center for Quality Improvement & Patient Safety … Research • The CAHPS program … … Surveys: Patient Focus • CAHPS surveys are the gold standard for patient experience measurement … AHRQ’S CAHPS®PROGRAM AHRQ’s Core Competencies The AHRQ CAHPS Program CAHPS Research CAHPS Surveys

311. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Quigley (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
     July 01, 2021 - Pay-for-Performance (P4P) Efforts to Improve Patient-Provider Interactions Using the Clinician and Group CAHPS … identify and target modifiable provider behaviors • July 2012: ► Administered Clinician and Group CAHPS … trend Press Ganey items • October 2014: ► Provided P4P incentives based on Clinician and Group CAHPS … every 6 months 27 AltaMed’s Shadow Coaching • Identified “medium performers” based on CG-CAHPS … Performance and Incentive Payment Data • CG-CAHPS performance data ► First phase: July 2012 - June

312. Advancing the Science and Implementation of Patient Narratives: Summary of Presentations (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
     January 01, 2022 - Clinician & Group Survey (CG-CAHPS) Narrative Item Set ........ 14 Concurrent Session 2: CAHPS Health … Balance between closed-ended CAHPS survey questions and the narrative item set: The CAHPS team sees … Improvement ideas span both CAHPS and non-CAHPS domains, and both idea types are negatively associated … with CAHPS scores. … Narrative Item Sets CONCURRENT SESSION 1: CAHPS CLINICIAN & GROUP SURVEY (CG-CAHPS) NARRATIVE ITEM

313. Proposed Change to Time Frame in CAHPS Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/news/newsitem2.html
     March 01, 2016 - Proposed Change to Time Frame in CAHPS Surveys AHRQ’s CAHPS Consortium is proposing to change the … time frame for survey items in ambulatory CAHPS surveys from 12 months to 6 months. … & Group Surveys (CG-CAHPS) to assess patients’ experiences with ambulatory care. … program, has been expanding its use of CAHPS surveys, including the CG-CAHPS Surveys. … items in ambulatory CAHPS surveys from 12 months to 6 months.

314. New AHRQ CAHPS Child Hospital Survey Available | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/news/newsitem8.html
     March 01, 2018 - New AHRQ CAHPS Child Hospital Survey Available The Agency for Healthcare Research and Quality (AHRQ … ) has released a child version of the CAHPS Hospital Survey (Child HCAHPS). … Excellence for Pediatric Quality Measurement at Boston Children’s Hospital in partnership with AHRQ’s CAHPS … Read about the CAHPS Child Hospital Survey . Questions? … If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.com or

315. Demand Growing for CAHPS Clinician & Group Survey Results | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/news/newsitem1.html
     March 01, 2016 - Demand Growing for CAHPS Clinician & Group Survey Results Since its release in 2007, the CAHPS Clinician … & Group (CG-CAHPS) Survey has become increasingly recognized as a reliable, valid and highly relevant … Act (ACA), the Centers for Medicare & Medicaid Services (CMS) has been introducing variations of CG-CAHPS … To learn more about the various public and private forces contributing to the expanding use of CG-CAHPS … Foundation’s Aligning Forces for Quality (AF4Q) Initiative: Forces Driving Implementation of the CAHPS

316. Introducing the CAHPS Child Hospital Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20150122/webcast012215video.html
     July 01, 2018 - Introducing the CAHPS Child Hospital Survey CAHPS Webcast, January 22, 2015   YouTube embedded … video: https://www.youtube-nocookie.com/embed/W4hwuhxYokY Introducing the CAHPS Child Hospital Survey

317. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20140115_DB/webcast_01_15_14_cg.html
     July 01, 2018 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (Webcast) … CAHPS survey data .   … Database Web site Read CAHPS Database Overview Brief ( PDF [126.68 KB] )   CAHPS Database Online … Reporting System Read CAHPS Clinician & Group Survey (CG-CAHPS) Chartbook (PDF, 373 KB) Read … CAHPS Health Plan Survey Chartbook (PDF, 373 KB)

318. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20131008_cg/webcast_10_08_13_cg.html
     July 01, 2018 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast) October 8, … Summary Speakers and PowerPoint Slides Recording Transcript Related Material Summary The CAHPS … Clinician & Group Surveys (CG-CAHPS) include a Visit version, which asks patients about care at their … (PDF , 305 KB)   Related Material Read an Issue Brief: How Two Provider Groups Are Using the CAHPS … ® Clinician & Group Survey The CAHPS Improvement Guide Read Service Expectations poster (PDF

319. Achieving Excellence Across All CG-CAHPS Core Measures (Audio/Video item) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20141022_cg/webcast102214video.html
     July 01, 2018 - Achieving Excellence Across All CG-CAHPS Core Measures (Audio/Video item) CAHPS Webcast: October … 22, 2014 Achieving Excellence Across All CG-CAHPS Core Measures  [57 minutes] YouTube embedded

320. Why Use a CAHPS Survey To Assess Patient Experience? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/ginsberg-podcast.html
     September 01, 2016 - Why Use a CAHPS Survey To Assess Patient Experience? … In this podcast, Caren Ginsberg, director of the CAHPS program at AHRQ, explains how CAHPS surveys ask … with Caren Ginsberg, who is the director of AHRQ’s CAHPS program. … So, we design the CAHPS surveys to accommodate additional questions. … You can download and listen to a variety of podcasts about CAHPS on our Web site at www.ahrq.gov/cahps