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281. Understanding CAHPS® Surveys: A Primer for New Users - Slides 25-31 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-what-you-should_know-shaller-webinar.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 25-31 What You Should Know About All … CAHPS Surveys Dale Shaller, MPA Principal Shaller Consulting Group www.ahrq.gov/cahps CAHPS Surveys … Focus groups  Cognitive interviews  Patient and consumer advocacy group input 26 www.ahrq.gov/cahps … Database available for selected surveys 30 www.ahrq.gov/cahps CAHPS Surveys: What You Should Know … Surveys CAHPS Surveys: What You Should Know

282. Understanding CAHPS® Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ask-question-webinar.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Closing www.ahrq.gov/cahps To Ask a Question … www.ahrq.gov/cahps Wrap-Up • Complete the evaluation survey at the end of the Webcast. … • Contact us with any questions. 49 www.ahrq.gov/cahps CAHPS GovDelivery Listserv • Want to stay … up to date on all things CAHPS? … @westat.com https://www.ahrq.gov/cahps/index.html To Ask a Question Wrap-Up CAHPS GovDelivery Listserv

283. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry WHAT IS PATIENT EXPERIENCE AND HOW DOES … CAHPS MEASURE IT? … Survey Content CAHPS Core Questionnaire CAHPS Supplemental Items Customized CAHPS Survey … Patient Satisfaction Correlation with Other Key Outcomes CAHPS Survey Principles CAHPS Core Surveys … : Some Examples CAHPS Survey Content Examples of CAHPS Measures Examples of CAHPS Supplemental Items

284. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     June 02, 2025 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The CAHPS Narrative … use with the CAHPS Clinician & Group Survey (CG- CAHPS) … Cerully. 14 www.ahrq.gov/cahps 5-Question Elicitation Protocol 1. … /cahps Frequency of Actionable Narrative Content: By Key Actors 20 www.ahrq.gov/cahps Implementation … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html The CAHPS Narrative Elicitation

285. Understanding CAHPS® Surveys: A Primer for New Users - Shaller (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
     June 02, 2025 - resources for research: ► CAHPS Database Research Files ► CMS Data Sets for CAHPS surveys ► SEER … (Surveillance, Epidemiology, and End Results) and Medicare CAHPS Linked Dataset 37 Trend in CAHPS … Database Overview • Databases are for selected CAHPS surveys ► CAHPS Health Plan (HP) Survey ► CAHPS … Using CAHPS Surveys To Improve Patient Experience CAHPS Ambulatory Care Improvement Guide Use of Survey … Health Plan Survey ScoresAdult Medicaid Population, 2009-2019 CAHPS Database Overview CAHPS Database

286. Useful Online Tools for CAHPS Survey Users - FISHER-SANGRIA (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-sangria.pdf
     January 01, 2022 - Useful Online Tools for CAHPS Survey Users - FISHER-SANGRIA AHRQ Data Tools & CAHPS Data Reporting … CAHPS CAHPS Clinician & Group Survey Database - Percentiles CAHPS CAHPS Clinician & Group Survey … Database -Tool Box Results CAHPS CAHPS Data Reporting • The CAHPS Databases are AHRQ's data repositories … for selected CAHPS surveys • Data are voluntarily submitted for the following CAHPS Surveys: ► Health … 45 https://datatools.ahrq.gov/cahps CAHPS Data Tools 46 Navigation Menu 47 CAHPS Data Tools

287. HCBS CAHPS Survey Database: What You Need to Know - CORROTHERS (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-corrothers.pdf
     January 01, 2021 - HCBS CAHPS Survey Database: What You Need to Know - CORROTHERS 21 CAHPS HOME AND COMMUNITY-BASED … SERVICES SURVEY DATABASE Michael Corrothers HCBS CAHPS Database Lead, Westat 22 CAHPS Database … Overview • Central repository of data for selected CAHPS surveys o CAHPS Health Plan (HP) Survey o … CAHPS Home and Community-Based Services (HCBS) Survey o NEW: CAHPS Child Hospital (CHCAHPS) Survey … of Participation CAHPS Data Submission Process CAHPS Database Products Example Private Excel Report

288. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry HOW ARE CAHPS SURVEYS ADMINISTERED? … SAS macro 27 CAHPS Resources AHRQ CAHPS Web site: www.ahrq.gov/cahps • Surveys • Survey administration … methods • CAHPS Analysis Macro • FAQs and answers • Bibliography • CAHPS Ambulatory Care Improvement … Guide Technical Assistance AHRQ CAHPS Database TalkingQuality: www.ahrq.gov/talkingquality 28 … http://www.ahrq.gov/cahps http://www.ahrq.gov/talkingquality

289. 2024 CAHPS Health Plan Survey Database Summary Results (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-infographic.pdf
     January 01, 2024 - 2024 CAHPS Health Plan Survey Database Summary Results Cah ps 2024 Health Plan Survey Database Summary … www.ahrq.gov To view the full 2024 Chartbook: https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2024-health-plan-chartbook.pdf For more information on the CAHPS Health Plan Survey Database … : https://www.ahrq.gov/cahps/cahps-database/index.html https://www.ahrq.gov/sites/default/files/wysiwyg … /cahps/cahps-database/2024-health-plan-chartbook.pdf https://www.ahrq.gov/cahps/cahps-database/index.html

290. Questions and Answers About the Outpatient Mental Health Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/webinar-101724/webcast-questions.html
     December 01, 2024 - Outpatient Mental Health Survey These questions and answers are drawn from an  October 2024 CAHPS … It is still available to access on the AHRQ CAHPS website .  … Decisions about what to include on the CAHPS Databases depend on volume of use and interest. … Users can adapt specific questions as long as they do not refer to the survey as a CAHPS survey. … Vendors are free to administer all CAHPS surveys.

291. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-closing-slides.pdf
     June 02, 2025 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast www.ahrq.gov/cahps Wrap-Up • Complete … • Contact us with any questions. 56 www.ahrq.gov/cahps CAHPS GovDelivery Listserv • Want to stay … up to date on all things CAHPS? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 58 mailto:cahps1 … @westat.com https://www.ahrq.gov/cahps/index.html Wrap-Up CAHPS GovDelivery Listserv Questions or

292. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
     October 12, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast AHRQ’s CAHPS® Program Caren Ginsberg … design principles to earn trademark 10 www.ahrq.gov/cahps The AHRQ CAHPS Program • Underlying … tools • Supporting CAHPS users 11 www.ahrq.gov/cahps CAHPS Program • To accomplish the work … AHRQ CAHPS Program CAHPS Program CAHPS Consortium Uses of CAHPS Surveys Things to know about the … AHRQ CAHPS Program

293. Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to Know - Rubin (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/5-2023hcbs-survey-webcast-rubin.pdf
     December 31, 2023 - HCBS CAHPS Database, Westat CAHPS Database Overview • Central repository of data for selected … CAHPS surveys o CAHPS Health Plan (HP) Survey o CAHPS Home and Community-Based Services (HCBS) Survey … CAHPS HOME AND COMMUNITY-BASED SERVICES SURVEY DATABASE CAHPS Database Overview HCBS CAHPS Database … Benefits of Participation CAHPS Data Submission Process CAHPS Database Products Example Private … HCBS CAHPS Database Technical Assistance

294. Calculating Response Rates for CAHPS Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/calculating-response-rates.html
     August 01, 2024 - Calculating Response Rates for CAHPS Surveys Response rates are determined by the number of completed … For CAHPS surveys: The numerator is the number of fully completed interviews. … (For an explanation of “completeness,” please refer to Tracking Returned CAHPS Questionnaires and Assessing … CAHPS survey response rates are typically calculated with the following formula: Number of completed … The formula typically used for CAHPS surveys is consistent with the response rate that is reported most

295. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
     October 01, 2017 - University Of California – Los Angeles and RAND Health Program www.ahrq.gov/cahps CAHPS Family of … 19 www.ahrq.gov/cahps Updates and Additions to CAHPS Survey Suite • CG-CAHPS 3.0 https://www.ahrq.gov … /cahps/surveys-guidance/cg/index.html • Cancer Care https://www.ahrq.gov/cahps/surveys-guidance/cancer … /cancer/index.html https://www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html www.ahrq.gov/cahps … https://www.ahrq.gov/cahps/surveys-guidance/item- sets/search.html • “Your CAHPS” tool • Web-based

296. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
     June 02, 2025 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care AHRQ and AHRQ’ … s CAHPS® Program Caren Ginsberg, Ph.D. … Director, CAHPS Division, Center for Quality Improvement and Patient Safety Agency for Healthcare … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys The CAHPS program is committed … CAHPS surveys are the gold standard for patient experience measurement.

297. Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to Know - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-2023hcbs-survey-webcast-bakdash.pdf
     June 02, 2025 - Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to … Know - Bakdash AHRQ’S CAHPS PROGRAM Consumer Assessment of Healthcare Providers and Systems Jonathan … : Consumer Assessment of Healthcare Providers and Systems ►Captures the patient’s voice 7 CAHPS … Program Agency for Healthcare Research and Quality (AHRQ) About CAHPS: Patient Experience CAHPS Surveys … Uses for CAHPS Surveys

298. Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid: Technical Specifications (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-0237-technicalspecs.pdf
     June 02, 2025 - Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid: Technical … Specifications Appendix – Measure Specification Reporting of CAHPS Data Regarding Availability … on Medicaid Description This measure assesses the proportion of states that collect and report CAHPS … Definitions CAHPS Consumer Assessment of Healthcare Providers and Systems. … CAHPS is a program of the U.S. Agency for Healthcare Research and Quality (AHRQ).

299. Participating in the 2021 CAHPS Home and Community-Based Services (HCBS CAHPS) Survey Database: What You Need To Know (AHRQ-CMS Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-042121.html
     May 01, 2021 - Participating in the 2021 CAHPS Home and Community-Based Services (HCBS CAHPS) Survey Database: What … April 21, 2021 Contents Summary Speakers and Presentation Slides Recording Summary CAHPS … (HCBS CAHPS) Survey Database . … Speakers reviewed the HCBS CAHPS Survey and discussed the benefits and steps involved in participating … ) Michael Corrothers Research Analyst, HCBS CAHPS Database Lead Westat Rockville, MD CAHPS HCBS

300. Understanding CAHPS Surveys: A Primer For New Users Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-webcast-transcript.pdf
     January 01, 2018 - Understanding CAHPS Surveys: A Primer For New Users Webcast Transcript Understanding CAHPS Surveys: … AHRQ CAHPS Web site. … of CAHPS items. … of CAHPS. … www.ahrq.gov/cahps https://www.ahrq.gov/cahps/index.html Understanding CAHPS Surveys: A Primer for