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281. CAHPS Clinician and Group Survey 3.0 Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
     September 01, 2020 - CAHPS Clinician and Group Survey 3.0 Measures For more information: Patient Experience Measures … from the CAHPS Clinician & Group Survey 3.0 (PDF, 305 KB) Getting Timely Appointments, Care, and

282. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - Healthcare Organizations on Improving Patient Experience webcast-Franchetti Lessons on Improving CAHPS … ® Scores CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ). … Agenda • How does CAHPS fit into Neighborhood’s quality improvement (QI) efforts? … Common challenges • Opportunity identification • Interventions • Results • Ongoing QI efforts 14 CAHPS … (53%) • Medicaid: ‘Excellent’ NCQA Accreditation status for 19 consecutive years (2001 – 2019) • CAHPS

283. Creative Strategies to Improve Patient Care Experience - Part 1 Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-intro.pdf
     April 18, 2019 - 1 Intro Creative Strategies to Improve Patient Care Experience A Webcast Presented by the AHRQ CAHPS … 2 Today’s Speakers • Caren Ginsberg, Ph.D., CPXP, Director, CAHPS Division, Center for Quality Improvement … Center for Primary Care Innovation, Massachusetts General Hospital; Co- Principal Investigator, Yale CAHPS

284. Creative Strategies to Improve Patient Care Experience - Part 4 Lee (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
     May 13, 2019 - implementation of staff’s creative ideas associated with improvement in patient care experiences (e.g., CAHPS … 2,201 patients cared for by these individuals • Data Sources for: ► Patient care experience: CAHPS … ideas is associated with better patient care experiences in primary care settings, measured by CG-CAHPS … especially new recruits and those who interact with patients or other teams frequently • Using CG-CAHPS

285. Creative Strategies to Improving Patient Care Experience Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
     April 01, 2019 - We have a different role in the CAHPS world. … CAHPS design principles and standards for development and testing in order to be able to use the CAHPS … We found CG-CAHPS and other CAHPS instruments to be really useful tools for QI and for buy-in. … And you can also access the CAHPS website at www.ahrq.gov/cahps/. … @westat.com https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com https://www.ahrq.gov/cahps

286. Creative Strategies to Improve Patient Care Experience - Part 5 Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
     May 13, 2019 - Answer ► Select Q&A ► Type question in the box that opens Type question here 40 Sign up for CAHPS … Announcements Want to stay up-to-date on all things CAHPS? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ www.ahrq.gov/cahps42 … mailto:cahps1@westat.com https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html … Using the Webcast Console to Submit Questions Sign up for CAHPS Announcements Questions or Comments

287. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     May 13, 2019 - Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg AHRQ’S CAHPS® PROGRAM Caren … Ginsberg, Ph.D., CPXP, Director, CAHPS Division Center for Quality Improvement & Patient Safety, AHRQ … Consortium: AHRQ, RAND, Yale, and Westat 8 CAHPS Surveys • CAHPS surveys are the gold standard … data 11 AHRQ’S CAHPS®Program AHRQ’s Core Competencies What is CAHPS? … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

288. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
     January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Item Set Steven Martino, PhD Senior Behavioral Scientist RAND Why Gather Patient Narratives on a CAHPS … captured in composite measures o Distal: Domains of care important to patients but not included in CAHPS … gathered via standardized surveys are more representative of the full range of patient experiences • CAHPS … Narrative Item Sets have been developed for the CAHPS Clinician & Group Survey, CAHPS Health Plan Survey

289. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
     December 01, 2022 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview OVERVIEW OF THE CHILD HCAHPS … and comfort ► Hospital environment ► Hospital rating • For more information: https://www.ahrq.gov/cahps … /surveys- guidance/hospital/about/child_hp_survey.html 12 https://www.ahrq.gov/cahps/surveys-guidance … /hospital/about/child_hp_survey.html https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html

290. How Are CAHPS® Survey Results Used? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-how-are-cahps-surveys-used.pdf
     January 01, 2021 - How Are CAHPS® Survey Results Used? HOW ARE CAHPS SURVEY RESULTS USED? Dale Shaller, M.P.A. … Ambulatory Care Improvement Guide 33 CAHPS Database • Databases are for selected CAHPS surveys … ► CAHPS Health Plan (HP) Survey (Medicaid and CHIP) ► CAHPS Home and Community-Based Services (HCBS) … of Patient Experience Improvement Using CAHPS Surveys To Improve Patient Experience CAHPS Ambulatory … Care Improvement Guide CAHPS Database CAHPS Database Products AHRQ Data Tools 2021 Health Plan Survey

291. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary: Assessing Patient Experience for Insights into Enhancing Equity in Healthcare (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-virtual-research-meeting-summary_2022.pdf
     January 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary … Insights into Enhancing Equity in Healthcare Consumer Assessment of Healthcare Providers and Systems (CAHPS … , Federal partners, and the CAHPS Consortium attended. … The CAHPS Hospice Care Survey is an effective tool for assessing the care experience. … Data presented were from the 2021 Medicare CAHPS Survey.

292. CMS Data Sets for CAHPS Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/ahrq-conference-2015/goldstein-slides.html
     October 01, 2020 - CMS Data Sets for CAHPS Surveys Slide 1 CMS Data Sets for CAHPS Surveys Liz Goldstein, Ph.D … Surveys CAHPS Survey for Medicare Advantage and Prescription Drug Plans FFS CAHPS Hospital CAHPS … Home Health CAHPS ACO CAHPS  CAHPS Surveys Recently Implemented: Hospice CAHPS  In-Center … Hemodialysis CAHPS Slide 3 CMS CAHPS Surveys, cont’d. … redirect=/cahps .

293. Fielding the CAHPS Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
     February 18, 2021 - Fielding the CAHPS Child Hospital Survey CAHPS® Child Hospital Survey and Instructions Fielding the … CAHPS Child Hospital Survey Document No. 93 Fielding the CAHPS® Child Hospital Survey Sampling … Fielding the CAHPS Child Hospital Survey • Sample Notification Letters and Emails for the CAHPS … https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com … for the CAHPS Hospital Survey.

294. Fielding the CAHPS Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
     February 19, 2021 - Fielding the CAHPS Child Hospital Survey Page 1 Fielding the CAHPS® Child Hospital Survey Day-of-Discharge … Survey Administration Introduction This document explains how to field the CAHPS Child Hospital Survey … These instructions supplement the Child HCAHPS instructions found on the AHRQ CAHPS website by clicking … For information about the Adult version of the CAHPS Hospital Survey (HCAHPS), visit CMS’s Web site … for the CAHPS Hospital Survey.

295. Report Clinician & Group Survey Scores to Consumers | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/cg/report/index.html
     May 01, 2022 - Report Clinician & Group Survey Scores to Consumers Over the years, members of the CAHPS Consortium … Developing a Public Report for the CAHPS Clinician & Group Survey: A Decision Guide Aggregating and … Analyzing CAHPS Clinician & Group Survey Results: A Decision Guide How To Report Results of the CAHPS … Consult guidelines and strategies based on consumer testing conducted by the CAHPS Consortium, the … experiences of CAHPS researchers and sponsors, and published literature on related topics.

296. Creating an Improvement Culture | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/qiseries.html
     October 01, 2021 - embedded video: https://www.youtube-nocookie.com/embed/OipJL5pGrc8 Creating an Improvement Culture (CAHPS

297. AHRQ-CMS Webcast: "Participating in the 2023 CAHPS® Home and Community-Based Services (HCBS CAHPS) Survey Database: What You Need to Know" | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-060624.html
     June 01, 2024 - AHRQ-CMS Webcast: "Participating in the 2023 CAHPS® Home and Community-Based Services (HCBS CAHPS) Survey … Home and Community Based Services (HCBS CAHPS) Survey Database. … Speakers reviewed the HCBS CAHPS Survey and discuss the benefits and steps involved in participating. … The HCBS CAHPS Survey Database is a joint project between the Agency for Healthcare Research and Quality … Rockville, MD  CAHPS HCBS Survey Database (PDF, 400 KB) Dale Shaller, M.P.A.

298. CAHPS Clinician & Group Adult Survey 3.0 (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.docx
     October 30, 2020 - CAHPS Clinician & Group Adult Survey 3.0 CAHPS Clinician & Group Survey Version: Adult Visit … The CAHPS team developed this version to support users in asking about all synchronous visits, including … designation: The “beta” designation means that the instrument has not yet been field tested by the CAHPS … Learn more about this survey at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … File name: adult-eng-cg40-3351a.docx Last updated: October 30, 2020 L:\6129\6129.03.01.04\2015 CAHPS

299. CAHPS Clinician & Group Child Survey 3.1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
     December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1 CAHPS Clinician & Group Survey Version: 3.1 Population … : Child Language: English Notes • Release of 3.1 version: The CAHPS team updated this survey in … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html

300. CAHPS Clinician & Group Adult Survey 3.1 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
     December 01, 2020 - CAHPS Clinician & Group Adult Survey 3.1 CAHPS Clinician & Group Survey Version: 3.1 Population … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html … 1 Male 2 Female CAHPS Clinician & Group Adult Survey 3.1 5 27.