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261. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
     October 12, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast AHRQ’s CAHPS® Program Caren Ginsberg … design principles to earn trademark 10 www.ahrq.gov/cahps The AHRQ CAHPS Program • Underlying … tools • Supporting CAHPS users 11 www.ahrq.gov/cahps CAHPS Program • To accomplish the work … AHRQ CAHPS Program CAHPS Program CAHPS Consortium Uses of CAHPS Surveys Things to know about the … AHRQ CAHPS Program

262. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-intro-slides.pdf
     October 12, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast CAHPS® Moving Forward: Innovations … in Tools and Research A Webcast Presented by the AHRQ CAHPS User Network October 12, 2017 12:30 – … 2:00 pm ET www.ahrq.gov/cahps Our Focus Today • Present a comprehensive overview of the CAHPS program … • Highlight key accomplishments during the past 5 years • Discuss how the CAHPS program is advancing … 2 www.ahrq.gov/cahps Today’s Speakers 3 • Caren Ginsberg, Ph.D., Director, CAHPS Division, Center

263. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-closing-slides.pdf
     October 18, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast www.ahrq.gov/cahps Wrap-Up • Complete … • Contact us with any questions. 56 www.ahrq.gov/cahps CAHPS GovDelivery Listserv • Want to stay … up to date on all things CAHPS? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 58 mailto:cahps1 … @westat.com https://www.ahrq.gov/cahps/index.html Wrap-Up CAHPS GovDelivery Listserv Questions or

264. Introducing the CAHPS Cancer Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-intro-fry.pdf
     June 13, 2017 - Introducing the CAHPS Cancer Care Survey Introducing the CAHPS® Cancer Care Survey A Webcast Presented … by the AHRQ CAHPS User Network June 13, 2017 12:30 – 2:00 p.m. … www.ahrq.gov/cahps2 https://www.ahrq.gov/cahps www.ahrq.gov/cahps Agenda • Welcome and Webcast Overview … • Overview of CAHPS • Overview of CAHPS Cancer Care Survey • Q&A • Sampling, Administration, and … • Use Q&A feature to ask for help. 5 www.ahrq.gov/cahps To Ask a Question 6 www.ahrq.gov/cahps

265. Introducing the CAHPS Cancer Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-analysis-evensen.pdf
     June 26, 2017 - Introducing the CAHPS Cancer Care Survey Analysis of Results Chris Evensen 43 Scoring Use the … CAHPS macro version 4.1 for the scoring • The macro is an analysis program developed in SAS by CAHPS … grantees • Macro been updated throughout the years • Specifically designed to analyze CAHPS data • … Macro is available here: https://www.ahrq.gov/cahps/surveys- guidance/helpful-resources/analysis/index.html … Macro is static Users customize a control program to execute the macro 44 https://www.ahrq.gov/cahps

266. Suppl-Access Items Cg-Cahps-Adult-Survey 2357-1A (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-adult-survey_2357-1a.docx
     March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Access Population Version: Adult Supplemental … Access Items for the CAHPS® Clinician & Group Survey 3.0 Population Version: Adult Language: English … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to … Usually 4|_| Always After AC9 Note: Use with AC9 3/7/2016 Page 1 Document No. 2357-1a www.ahrq.gov/cahps … 3/7/2016 Page 2 Document No. 2357-1a www.ahrq.gov/cahps

267. Suppl Pcmh-Items Cg-Cahps-Adult-Survey 2357-2A (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
     March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Patient-Centered Medical Home Population Version … : Adult Supplemental Patient-Centered Medical Home Items for the CAHPS® Clinician & Group Survey … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to meet … 1|_| Yes 2|_| No After PCMH5 3/7/2016 Page 1 Document No. 2357-2a www.ahrq.gov/cahps 3/7/2016 Page … 2 Document No. 2357-2a www.ahrq.gov/cahps

268. CAHPS Program: Improving Response Rates and Representativeness - Trends in Survey Response Rates (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-brown.pdf
     January 01, 2000 - CAHPS Program: Improving Response Rates and Representativeness - Trends in Survey Response Rates Trends … 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 CPS NHIS MEPS (HC) 14 Historic Response Rates: CAHPS … Response Rates Are Declining Historic Response Rates: National Surveys Historic Response Rates: CAHPS

269. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webcast-031516.html
     June 01, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (Webcast) March 15, … featured innovative strategies used by two health systems to significantly improve their scores on the CAHPS … Clinician & Group (CG-CAHPS) Survey. … The Webcast also introduced a newly revised version of the CAHPS Ambulatory Care Improvement Guide , … resource for medical groups, health plans, and other providers seeking to improve their scores on the CAHPS

270. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-intro.pdf
     January 17, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Introduction The CAHPS Child Hospital … Using Database Results and New Narrative Items to Guide Improvement A Webinar Presented by the AHRQ CAHPS … Connection • Use Q&A: For Questions or Other Problems • Event Website: https://events.westat.com/cahps … Shaller, MPA Principal Shaller Consulting Group Moderator Jonathan Bakdash, PhD Social Science Analyst, CAHPS … Officer/SVP Boston Children’s Hospital Associate Professor, Harvard Medical School Teresa Dodson, MA CAHPS

271. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-closing.pdf
     January 17, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Closing Q&A ? ? … CAHPS Updates • Sign up for email updates 50 Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 51 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ THANK YOU!

272. Analyzing CAHPS Survey Data | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
     August 01, 2023 - Analyzing CAHPS Survey Data Users of CAHPS surveys may take a few different approaches to analyzing … and releasing the CAHPS Analysis Programs in SAS. … CAHPS Analysis Program in SAS The CAHPS Analysis Program—often referred to as the CAHPS macro—is a … The CAHPS macro: Adjusts the data for case mix. … AHRQ’s CAHPS Consortium developed the CAHPS Analysis Program to work with all CAHPS surveys.

273. Under Development | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/maternal-health/index.html
     March 01, 2025 - Under Development CAHPS Inpatient Maternal Health Care Survey To better understand patient … experiences with inpatient maternal care, AHRQ’s Yale CAHPS® team is developing a comprehensive maternal … Development of the CAHPS Inpatient Maternal Health Care Survey will follow the standard CAHPS survey … The team anticipates that the CAHPS Maternal Health Care Survey will be released in 2027. … Medicaid Services Susannah Bernheim, MD, MHS Centers for Medicare and Medicaid Services Innovation Center CAHPS

274. A Breakthrough Approach to Improving CAHPS Communication | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/breakthrough-approach.html
     October 01, 2021 - A Breakthrough Approach to Improving CAHPS Communication Wendy Leebov, Ed.D. … embedded video: https://www.youtube-nocookie.com/embed/1EDD1O8ebi0 A Breakthrough Approach to Improving CAHPS … Communication (CAHPS Webinar) [20 mins, 15 secs] Transcript ( PDF, 199.7 KB )

275. CAHPS Health Information Technology Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/index.html
     July 01, 2022 - CAHPS Health Information Technology Item Set The CAHPS Health Information Technology (Health

276. The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
     March 01, 2023 - The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide is a comprehensive resource for health plans, medical … other providers seeking to improve their performance in the domains of patient experience measured by CAHPS … Read the complete CAHPS Ambulatory Care Improvement Guide (PDF, 3.7 MB)   Read sections of the … Guide: Section 1: About the CAHPS Ambulatory Care Improvement Guide ( PDF , 284 KB): A brief overview

277. Modifying and Naming Your CAHPS Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
     May 01, 2020 - Modifying and Naming Your CAHPS Survey To maintain comparability and consistency across CAHPS … Modifying a CAHPS Survey All CAHPS surveys are designed to achieve two important goals: Standardization … survey or to aggregated scores from the CAHPS Database. … If you do not use CAHPS in the name of your survey, AHRQ recommends that you acknowledge CAHPS in some … items, you may not use the CAHPS trademark in the title.

278. CAHPS Patient-Centered Medical Home (PCMH) Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
     November 01, 2021 - CAHPS Patient-Centered Medical Home (PCMH) Item Set The Patient-Centered Medical Home (PCMH) … Item Set is a set of supplemental questions that can be added to the adult and child versions of the CAHPS … Clinician & Group Survey (CG-CAHPS) to gather more information on patient experience with the domains … survey. 3.0 Version of the PCMH Item Set AHRQ released the PCMH Item Set 3.0 to supplement the CG-CAHPS … FAQs about the PCMH Item Set How does the CAHPS PCMH Item Set address patients' experiences with the

279. Hiring a Vendor for a CAHPS Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/hiring/index.html
     December 01, 2018 - Hiring a Vendor for a CAHPS Survey Users of CAHPS surveys of patient experience typically seek … Why Use a Vendor for a CAHPS Survey? … Finding a Survey Vendor Neither the CAHPS program nor the CAHPS Database have a vendor certification … surveys: CAHPS Health Plan Survey: NCQA Certified CAHPS 5.0H Survey Vendors CAHPS Patient-Centered … Services: For H-CAHPS For the CAHPS Home Health Care Survey A local university, which

280. CAHPS Health Plan Survey 5.0 Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
     September 01, 2020 - CAHPS Health Plan Survey 5.0 Measures For more information: Patient Experience Measures from … the CAHPS Health Plan Survey (PDF, 308 KB) Getting Needed Care Q9          Easy for respondent