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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ask-question-webinar.pdf
June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Closing
www.ahrq.gov/cahps
To Ask a Question … www.ahrq.gov/cahps
Wrap-Up
• Complete the evaluation survey at the end of the
Webcast. … • Contact us with any questions.
49
www.ahrq.gov/cahps
CAHPS GovDelivery Listserv
• Want to stay … up to date on all things CAHPS? … @westat.com
https://www.ahrq.gov/cahps/index.html
To Ask a Question
Wrap-Up
CAHPS GovDelivery Listserv
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
January 01, 2023 - CAHPS 2023 Health Plan Survey Database Summary Results
2023 Health Plan Survey
Database Summary Results … www.ahrq.gov
To view the full 2023 Chartbook:
https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2023-hp-chartbook.pdf
For more information on the CAHPS Health Plan Survey Database: … https://www.ahrq.gov/cahps/cahps-database/index.html
https://www.ahrq.gov/sites/default/files/wysiwyg … /cahps/cahps-database/2023-hp-chartbook.pdf
https://www.ahrq.gov/cahps/cahps-database/index.html
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www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/index.html
August 01, 2017 - Planning a CAHPS Survey Project
Because CAHPS projects can vary in many regards, this section … tasks for the project team, and possibly the advisory group as well, is to define the goals of the CAHPS … In a CAHPS survey project, decisions about reporting affect many aspects of data collection and analysis … How you implement a CAHPS survey will depend on a variety of initial decisions that affect sampling,
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
June 02, 2025 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
The CAHPS Narrative … use with the CAHPS Clinician & Group Survey (CG-
CAHPS) … Cerully.
14
www.ahrq.gov/cahps
5-Question Elicitation Protocol
1. … /cahps
Frequency of Actionable Narrative Content:
By Key Actors
20
www.ahrq.gov/cahps
Implementation … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
The CAHPS Narrative Elicitation
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
June 02, 2025 - resources for research:
► CAHPS Database Research Files
► CMS Data Sets for CAHPS surveys
► SEER … (Surveillance, Epidemiology, and End Results) and
Medicare CAHPS Linked Dataset
37
Trend in CAHPS … Database Overview
• Databases are for selected CAHPS surveys
► CAHPS Health Plan (HP) Survey
► CAHPS … Using CAHPS Surveys To Improve Patient Experience
CAHPS Ambulatory Care Improvement Guide
Use of Survey … Health Plan Survey ScoresAdult Medicaid Population, 2009-2019
CAHPS Database Overview
CAHPS Database
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdf
June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry
HOW ARE CAHPS SURVEYS
ADMINISTERED? … SAS macro
27
CAHPS Resources
AHRQ CAHPS Web site:
www.ahrq.gov/cahps
• Surveys
• Survey administration … methods
• CAHPS Analysis Macro
• FAQs and answers
• Bibliography
• CAHPS Ambulatory Care Improvement … Guide
Technical
Assistance
AHRQ CAHPS Database
TalkingQuality:
www.ahrq.gov/talkingquality
28 … http://www.ahrq.gov/cahps
http://www.ahrq.gov/talkingquality
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-corrothers.pdf
January 01, 2021 - HCBS CAHPS Survey Database: What You Need to Know - CORROTHERS
21
CAHPS HOME AND COMMUNITY-BASED … SERVICES SURVEY
DATABASE
Michael Corrothers
HCBS CAHPS Database Lead,
Westat
22
CAHPS Database … Overview
• Central repository of data for selected CAHPS surveys
o CAHPS Health Plan (HP) Survey
o … CAHPS Home and Community-Based Services
(HCBS) Survey
o NEW: CAHPS Child Hospital (CHCAHPS) Survey … of Participation
CAHPS Data Submission Process
CAHPS Database Products
Example Private Excel Report
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
January 01, 2012 - 2012 CAHPS Clinician & Group Survey Database Chartbook
THE CAHPS DATABASE
2012 CAHPS Clinician & Group … (CG-CAHPS). … the CAHPS Clinician &
Group (CG-CAHPS) Survey are submitting their survey results to the CAHPS Database … CAHPS Database
The CAHPS Database is the repository for data from selected CAHPS surveys. … CAHPS Clinician & Group Survey Database
The CAHPS Clinician & Group Survey (CG-CAHPS) Database is the
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - CAHPS Clinician & Group Survey Version 3.0 Overview
6/17/2015
www.cahps.ahrq.gov
Page 1
CAHPS … Survey
The CAHPS Clinician & Group Survey (CG-CAHPS) include standardized questionnaires and
optional … , including CMS’s ACO CAHPS Survey and the CAHPS
Survey for the Physician Quality Reporting System ( … • CG-CAHPS Visit Survey 2.0. … In order to promote consistency
across versions of the CG-CAHPS Survey, including CMS’s CAHPS surveys
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www.ahrq.gov/sites/default/files/publications2/files/cahps-database-2017-hp-chartbook.pdf
January 01, 2017 - 2017 CAHPS Health Plan Survey Database Chartbook
THE CAHPS DATABASE
2017 CAHPS Health Plan … The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey
results by users, … as from the 2000-2016 CAHPS Health Plan Databases, are available upon request according to the
CAHPS … by CAHPS Health Plan survey users. … Medicare Data: Each year, the CAHPS Database receives the CAHPS Medicare Managed Care
survey data
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument
CAHPS® Nursing Home Survey
Version: Family Member … Language: English
Response Scale: 4 points
For assistance with this survey, please contact the CAHPS … File name: nhfamily-eng-1652a.doc
Last updated: September 1, 2011
mailto:cahps1@westat.com
CAHPS … The CAHPS team’s recommendations include the following:
• If feasible, insert blank pages as needed … 1 Yes
2 No
CAHPS Nursing Home Survey Family Member Survey
3
18.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument
CAHPS® Nursing Home Survey
Version:
Family Member … : September 1, 2011
Response Scale: 4 points
For assistance with this survey, please contact the CAHPS … The CAHPS team’s recommendations include the following:
· If feasible, insert blank pages as needed
-
www.ahrq.gov/sites/default/files/publications2/files/cahps-database-2017-hp-chartbook_0.pdf
January 01, 2017 - 2017 CAHPS Health Plan Survey Database Chartbook
THE CAHPS DATABASE
2017 CAHPS Health Plan … The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey
results by users, … as from the 2000-2016 CAHPS Health Plan Databases, are available upon request according to the
CAHPS … by CAHPS Health Plan survey users. … Medicare Data: Each year, the CAHPS Database receives the CAHPS Medicare Managed Care
survey data
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-notification-letters.pdf
April 07, 2017 - Sample Notification Letters CAHPS Child Hospital Survey
CAHPS® Child Hospital Survey and Instructions … for the CAHPS Child Hospital Survey
• Sample Telephone Script for the CAHPS
Child Hospital Survey … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … http://www.ahrq.gov/cahps/
http://www.ahrq.gov/cahps/
mailto:cahps1@westat.com
http://www.ahrq.gov/cahps … On average, the CAHPS Child Hospital Survey takes about
CAHPS® Child Hospital Survey and Instructions
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www.ahrq.gov/cahps/news-and-events/webinar-101724/webcast-questions.html
December 01, 2024 - Outpatient Mental Health Survey
These questions and answers are drawn from an October 2024 CAHPS … It is still available to access on the AHRQ CAHPS website . … Decisions about what to include on the CAHPS Databases depend on volume of use and interest. … Users can adapt specific questions as long as they do not refer to the survey as a CAHPS survey. … Vendors are free to administer all CAHPS surveys.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-closing-slides.pdf
June 02, 2025 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast
www.ahrq.gov/cahps
Wrap-Up
• Complete … • Contact us with any questions.
56
www.ahrq.gov/cahps
CAHPS GovDelivery Listserv
• Want to stay … up to date on all things CAHPS? … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
58
mailto:cahps1 … @westat.com
https://www.ahrq.gov/cahps/index.html
Wrap-Up
CAHPS GovDelivery Listserv
Questions or
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/5-2023hcbs-survey-webcast-rubin.pdf
December 31, 2023 - HCBS CAHPS Database,
Westat
CAHPS Database Overview
• Central repository of data for selected … CAHPS surveys
o CAHPS Health Plan (HP) Survey
o CAHPS Home and Community-Based Services (HCBS) Survey … CAHPS HOME AND COMMUNITY-BASED SERVICES SURVEY DATABASE
CAHPS Database Overview
HCBS CAHPS Database … Benefits of Participation
CAHPS Data Submission Process
CAHPS Database Products
Example Private … HCBS CAHPS Database Technical Assistance
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
October 12, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast
AHRQ’s CAHPS® Program
Caren Ginsberg … design principles to earn trademark
10
www.ahrq.gov/cahps
The AHRQ CAHPS Program
• Underlying … tools
• Supporting CAHPS users
11
www.ahrq.gov/cahps
CAHPS Program
• To accomplish the work … AHRQ CAHPS Program
CAHPS Program
CAHPS Consortium
Uses of CAHPS Surveys
Things to know about the … AHRQ CAHPS Program
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-infographic.pdf
January 01, 2024 - 2024 CAHPS Health Plan Survey Database Summary Results
Cah ps
2024 Health Plan Survey
Database Summary … www.ahrq.gov
To view the full 2024 Chartbook:
https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2024-health-plan-chartbook.pdf
For more information on the CAHPS Health Plan Survey Database … :
https://www.ahrq.gov/cahps/cahps-database/index.html
https://www.ahrq.gov/sites/default/files/wysiwyg … /cahps/cahps-database/2024-health-plan-chartbook.pdf
https://www.ahrq.gov/cahps/cahps-database/index.html
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-experience-fry-webinar.pdf
January 01, 2014 - Understanding CAHPS® Surveys: A Primer for New Users
What Is Patient Experience and How
Does CAHPS … /about-cahps/patient-experience/index.html
https://www.ahrq.gov/cahps/about-cahps/patient-experience … it matters to
patients and families.
19
www.ahrq.gov/cahps
CAHPS Survey Content
CAHPS Core
Questionnaire … CAHPS
Supplemental
Items
Customized
CAHPS
Survey
20
www.ahrq.gov/cahps
CAHPS Core Questionnaires … Outcomes
CAHPS Survey Content
CAHPS Core Questionnaires
CAHPS Supplemental Items
CAHPS Core Surveys