-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-primer-webcast.pdf
January 11, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Intro
Understanding CAHPS® Surveys:
A Primer … for New Users
A Webcast Presented by the AHRQ CAHPS User Network
January 11, 2018
1:00 – 2:00 pm ET … www.ahrq.gov/cahps
Our Focus Today
• Present a comprehensive overview of the CAHPS
program
• … Discuss what the CAHPS surveys are and what
their purpose is
• Describe how CAHPS surveys are developed … 2
www.ahrq.gov/cahps
Today’s Speakers
3
• Caren Ginsberg, PhD, Director, CAHPS Division, Center
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-webcast-transcript.pdf
January 01, 2018 - Understanding CAHPS Surveys: A Primer For New Users Webcast Transcript
Understanding CAHPS Surveys: … AHRQ CAHPS Web site. … of CAHPS items. … of CAHPS. … www.ahrq.gov/cahps
https://www.ahrq.gov/cahps/index.html
Understanding CAHPS Surveys: A Primer for
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
October 12, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast
AHRQ’s CAHPS® Program
Caren Ginsberg … design principles to earn trademark
10
www.ahrq.gov/cahps
The AHRQ CAHPS Program
• Underlying … tools
• Supporting CAHPS users
11
www.ahrq.gov/cahps
CAHPS Program
• To accomplish the work … AHRQ CAHPS Program
CAHPS Program
CAHPS Consortium
Uses of CAHPS Surveys
Things to know about the … AHRQ CAHPS Program
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-child-survey_2358-1a.docx
March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Access
Population Version: Child
Supplemental … Access Items for the CAHPS® Clinician & Group Survey 3.0
Population Version: Child
Language: English … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to … Usually
4|_| Always
After AC9
Note: Use with AC9
3/7/2016 Page 1
Document No. 2358-1a
www.ahrq.gov/cahps … 3/7/2016 Page 2
Document No. 2358-1a
www.ahrq.gov/cahps
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-intro.pdf
January 17, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Introduction
The CAHPS Child Hospital … Using Database
Results and New Narrative Items to Guide Improvement
A Webinar Presented by the AHRQ CAHPS … Connection
• Use Q&A: For Questions or Other Problems
• Event Website: https://events.westat.com/cahps … Shaller, MPA
Principal
Shaller Consulting Group
Moderator
Jonathan Bakdash, PhD
Social Science Analyst, CAHPS … Officer/SVP
Boston Children’s Hospital
Associate Professor, Harvard Medical School
Teresa Dodson, MA
CAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-closing.pdf
January 17, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Closing
Q&A
?
? … CAHPS Updates
• Sign up for email updates
50
Questions or Comments? … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
51
mailto:cahps1 … @westat.com
http://www.ahrq.gov/cahps/
THANK YOU!
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-dodson.pdf
April 12, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items: The Child HCAHPS Database
The Child … HCAHPS Database
Teresa Dodson, MA
CAHPS Database Manager
Westat
AHRQ CAHPS Database Overview
• … Databases are for selected CAHPS surveys
• Two major applications:
► Facilitates comparisons of patient … experiences
► De-identified data for research
26
AHRQ CAHPS Database Overview
• Participation is … Results are de-identified so no participating organization’s data are
ever publicly reported
27
CAHPS
-
www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
January 01, 2025 - CAHPS Survey Design and Administration
Since the CAHPS program's inception in the mid-1990s, … into CAHPS Surveys If you are adding supplemental items to a CAHPS survey, you can browse and select … Designing and Formatting CAHPS Instruments One critical attribute of CAHPS surveys is the consistent … All CAHPS surveys are available in Spanish, as are some of the CAHPS supplemental items. … approach to collecting CAHPS surveys.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - Healthcare Organizations on Improving Patient Experience webcast-Franchetti
Lessons on Improving CAHPS … ® Scores
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ). … Agenda
• How does CAHPS fit into Neighborhood’s quality
improvement (QI) efforts? … Common challenges
• Opportunity identification
• Interventions
• Results
• Ongoing QI efforts
14
CAHPS … (53%)
• Medicaid: ‘Excellent’ NCQA Accreditation status for 19
consecutive years (2001 – 2019)
• CAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
May 13, 2019 - implementation of staff’s creative ideas
associated with improvement in patient care
experiences (e.g., CAHPS … 2,201 patients
cared for by these
individuals
• Data Sources for:
► Patient care experience: CAHPS … ideas is associated with better
patient care experiences in primary care settings, measured
by CG-CAHPS … especially new
recruits and those who interact with patients or other teams
frequently
• Using CG-CAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
May 13, 2019 - Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren … Ginsberg, Ph.D., CPXP,
Director, CAHPS Division
Center for Quality Improvement & Patient Safety, AHRQ … Consortium: AHRQ, RAND, Yale, and Westat
8
CAHPS Surveys
• CAHPS surveys are the gold standard … data
11
AHRQ’S CAHPS®Program
AHRQ’s Core Competencies
What is CAHPS? … CAHPS Surveys
Uses of CAHPS Surveys
Patient Experience of Care Research at AHRQ
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
April 01, 2019 - We have a
different role in the CAHPS world. … CAHPS design principles and standards for development and testing in order to be able to use the
CAHPS … We found CG-CAHPS and
other CAHPS instruments to be really useful tools for QI and for buy-in. … And you can also access
the CAHPS website at www.ahrq.gov/cahps/. … @westat.com
https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com
https://www.ahrq.gov/cahps
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-intro.pdf
April 18, 2019 - 1 Intro
Creative Strategies to Improve
Patient Care Experience
A Webcast Presented by the AHRQ CAHPS … 2
Today’s Speakers
• Caren Ginsberg, Ph.D., CPXP, Director, CAHPS
Division, Center for Quality Improvement … Center for Primary Care
Innovation, Massachusetts General Hospital; Co-
Principal Investigator, Yale CAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
May 13, 2019 - Answer
► Select Q&A
► Type question in the box that
opens
Type question here
40
Sign up for CAHPS … Announcements
Want to stay up-to-date on all things CAHPS? … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps/
www.ahrq.gov/cahps42 … mailto:cahps1@westat.com
https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html … Using the Webcast Console to Submit Questions
Sign up for CAHPS Announcements
Questions or Comments
-
www.ahrq.gov/cahps/surveys-guidance/helpful-resources/translating/index.html
September 01, 2024 - Translating CAHPS Surveys and Other Materials
All CAHPS surveys are available in Spanish, as … are some of the CAHPS supplemental items . … Guidelines for Translating CAHPS Surveys
If you are translating a CAHPS survey, please review the following … guidelines and recommendations:
Translating CAHPS Surveys (PDF, 246 KB). … The CAHPS grantees developed these guidelines for the translation and cultural adaptation of CAHPS surveys
-
www.ahrq.gov/cahps/news-and-events/research-meetings/index.html
November 01, 2024 - CAHPS Research Meetings
AHRQ occasionally hosts research meetings that bring together researchers … , subject matter experts and key stakeholders to focus on specific topics of interest related to CAHPS … What do narratives reveal about patients’ experiences that complement CAHPS survey results? … Ensuring the representativeness of respondents to CAHPS surveys. … CAHPS surveys, experts in survey methodology, representatives of Federal agencies that use CAHPS surveys
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Item Set
Steven Martino, PhD
Senior Behavioral Scientist
RAND
Why Gather Patient Narratives on a CAHPS … captured in composite
measures
o Distal: Domains of care important to patients but not included in CAHPS … gathered via standardized surveys are more representative of the full
range of patient experiences
• CAHPS … Narrative Item Sets have been developed for the CAHPS Clinician &
Group Survey, CAHPS Health Plan Survey
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
December 01, 2022 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview
OVERVIEW OF THE
CHILD HCAHPS … and comfort
► Hospital environment
► Hospital rating
• For more information: https://www.ahrq.gov/cahps … /surveys-
guidance/hospital/about/child_hp_survey.html
12
https://www.ahrq.gov/cahps/surveys-guidance … /hospital/about/child_hp_survey.html
https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-how-are-cahps-surveys-used.pdf
January 01, 2021 - How Are CAHPS® Survey Results Used?
HOW ARE CAHPS SURVEY
RESULTS USED?
Dale Shaller, M.P.A. … Ambulatory Care
Improvement Guide
33
CAHPS Database
• Databases are for selected CAHPS surveys … ► CAHPS Health Plan (HP) Survey (Medicaid and CHIP)
► CAHPS Home and Community-Based Services (HCBS) … of Patient Experience Improvement
Using CAHPS Surveys To Improve Patient Experience
CAHPS Ambulatory … Care Improvement Guide
CAHPS Database
CAHPS Database Products
AHRQ Data Tools
2021 Health Plan Survey
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-virtual-research-meeting-summary_2022.pdf
January 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary … Insights into Enhancing Equity in Healthcare
Consumer Assessment of Healthcare Providers and
Systems (CAHPS … , Federal partners, and the CAHPS Consortium attended. … The CAHPS Hospice Care
Survey is an effective tool for assessing the care experience. … Data presented were from the 2021 Medicare CAHPS Survey.