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261. Understanding CAHPS® Surveys: A Primer for New Users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-primer-webcast.pdf
     January 11, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Intro Understanding CAHPS® Surveys: A Primer … for New Users A Webcast Presented by the AHRQ CAHPS User Network January 11, 2018 1:00 – 2:00 pm ET … www.ahrq.gov/cahps Our Focus Today • Present a comprehensive overview of the CAHPS program • … Discuss what the CAHPS surveys are and what their purpose is • Describe how CAHPS surveys are developed … 2 www.ahrq.gov/cahps Today’s Speakers 3 • Caren Ginsberg, PhD, Director, CAHPS Division, Center

262. Understanding CAHPS Surveys: A Primer For New Users Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-webcast-transcript.pdf
     January 01, 2018 - Understanding CAHPS Surveys: A Primer For New Users Webcast Transcript Understanding CAHPS Surveys: … AHRQ CAHPS Web site. … of CAHPS items. … of CAHPS. … www.ahrq.gov/cahps https://www.ahrq.gov/cahps/index.html Understanding CAHPS Surveys: A Primer for

263. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
     October 12, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast AHRQ’s CAHPS® Program Caren Ginsberg … design principles to earn trademark 10 www.ahrq.gov/cahps The AHRQ CAHPS Program • Underlying … tools • Supporting CAHPS users 11 www.ahrq.gov/cahps CAHPS Program • To accomplish the work … AHRQ CAHPS Program CAHPS Program CAHPS Consortium Uses of CAHPS Surveys Things to know about the … AHRQ CAHPS Program

264. Suppl-Access Items Cg-Cahps-Child-Survey 2358-1A (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-child-survey_2358-1a.docx
     March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Access Population Version: Child Supplemental … Access Items for the CAHPS® Clinician & Group Survey 3.0 Population Version: Child Language: English … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to … Usually 4|_| Always After AC9 Note: Use with AC9 3/7/2016 Page 1 Document No. 2358-1a www.ahrq.gov/cahps … 3/7/2016 Page 2 Document No. 2358-1a www.ahrq.gov/cahps

265. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-intro.pdf
     January 17, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Introduction The CAHPS Child Hospital … Using Database Results and New Narrative Items to Guide Improvement A Webinar Presented by the AHRQ CAHPS … Connection • Use Q&A: For Questions or Other Problems • Event Website: https://events.westat.com/cahps … Shaller, MPA Principal Shaller Consulting Group Moderator Jonathan Bakdash, PhD Social Science Analyst, CAHPS … Officer/SVP Boston Children’s Hospital Associate Professor, Harvard Medical School Teresa Dodson, MA CAHPS

266. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-closing.pdf
     January 17, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Closing Q&A ? ? … CAHPS Updates • Sign up for email updates 50 Questions or Comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 51 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ THANK YOU!

267. CAHPS Child Hospital Survey-Using Data and New Narrative Items: The Child HCAHPS Database (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-dodson.pdf
     April 12, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items: The Child HCAHPS Database The Child … HCAHPS Database Teresa Dodson, MA CAHPS Database Manager Westat AHRQ CAHPS Database Overview • … Databases are for selected CAHPS surveys • Two major applications: ► Facilitates comparisons of patient … experiences ► De-identified data for research 26 AHRQ CAHPS Database Overview • Participation is … Results are de-identified so no participating organization’s data are ever publicly reported 27 CAHPS

268. CAHPS Survey Design and Administration | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
     January 01, 2025 - CAHPS Survey Design and Administration Since the CAHPS program's inception in the mid-1990s, … into CAHPS Surveys  If you are adding supplemental items to a CAHPS survey, you can browse and select … Designing and Formatting CAHPS Instruments  One critical attribute of CAHPS surveys is the consistent … All CAHPS surveys are available in Spanish, as are some of the CAHPS supplemental items. … approach to collecting CAHPS surveys.

269. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - Healthcare Organizations on Improving Patient Experience webcast-Franchetti Lessons on Improving CAHPS … ® Scores CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ). … Agenda • How does CAHPS fit into Neighborhood’s quality improvement (QI) efforts? … Common challenges • Opportunity identification • Interventions • Results • Ongoing QI efforts 14 CAHPS … (53%) • Medicaid: ‘Excellent’ NCQA Accreditation status for 19 consecutive years (2001 – 2019) • CAHPS

270. Creative Strategies to Improve Patient Care Experience - Part 4 Lee (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
     May 13, 2019 - implementation of staff’s creative ideas associated with improvement in patient care experiences (e.g., CAHPS … 2,201 patients cared for by these individuals • Data Sources for: ► Patient care experience: CAHPS … ideas is associated with better patient care experiences in primary care settings, measured by CG-CAHPS … especially new recruits and those who interact with patients or other teams frequently • Using CG-CAHPS

271. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     May 13, 2019 - Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg AHRQ’S CAHPS® PROGRAM Caren … Ginsberg, Ph.D., CPXP, Director, CAHPS Division Center for Quality Improvement & Patient Safety, AHRQ … Consortium: AHRQ, RAND, Yale, and Westat 8 CAHPS Surveys • CAHPS surveys are the gold standard … data 11 AHRQ’S CAHPS®Program AHRQ’s Core Competencies What is CAHPS? … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

272. Creative Strategies to Improving Patient Care Experience Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
     April 01, 2019 - We have a different role in the CAHPS world. … CAHPS design principles and standards for development and testing in order to be able to use the CAHPS … We found CG-CAHPS and other CAHPS instruments to be really useful tools for QI and for buy-in. … And you can also access the CAHPS website at www.ahrq.gov/cahps/. … @westat.com https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com https://www.ahrq.gov/cahps

273. Creative Strategies to Improve Patient Care Experience - Part 1 Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-intro.pdf
     April 18, 2019 - 1 Intro Creative Strategies to Improve Patient Care Experience A Webcast Presented by the AHRQ CAHPS … 2 Today’s Speakers • Caren Ginsberg, Ph.D., CPXP, Director, CAHPS Division, Center for Quality Improvement … Center for Primary Care Innovation, Massachusetts General Hospital; Co- Principal Investigator, Yale CAHPS

274. Creative Strategies to Improve Patient Care Experience - Part 5 Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
     May 13, 2019 - Answer ► Select Q&A ► Type question in the box that opens Type question here 40 Sign up for CAHPS … Announcements Want to stay up-to-date on all things CAHPS? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ www.ahrq.gov/cahps42 … mailto:cahps1@westat.com https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html … Using the Webcast Console to Submit Questions Sign up for CAHPS Announcements Questions or Comments

275. Translating CAHPS Surveys and Other Materials | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/translating/index.html
     September 01, 2024 - Translating CAHPS Surveys and Other Materials All CAHPS surveys are available in Spanish, as … are some of the CAHPS supplemental items . … Guidelines for Translating CAHPS Surveys If you are translating a CAHPS survey, please review the following … guidelines and recommendations: Translating CAHPS Surveys (PDF, 246 KB). … The CAHPS grantees developed these guidelines for the translation and cultural adaptation of CAHPS surveys

276. CAHPS Research Meetings | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/research-meetings/index.html
     November 01, 2024 - CAHPS Research Meetings AHRQ occasionally hosts research meetings that bring together researchers … , subject matter experts and key stakeholders to focus on specific topics of interest related to CAHPS … What do narratives reveal about patients’ experiences that complement CAHPS survey results? … Ensuring the representativeness of respondents to CAHPS surveys. … CAHPS surveys, experts in survey methodology, representatives of Federal agencies that use CAHPS surveys

277. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
     January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Item Set Steven Martino, PhD Senior Behavioral Scientist RAND Why Gather Patient Narratives on a CAHPS … captured in composite measures o Distal: Domains of care important to patients but not included in CAHPS … gathered via standardized surveys are more representative of the full range of patient experiences • CAHPS … Narrative Item Sets have been developed for the CAHPS Clinician & Group Survey, CAHPS Health Plan Survey

278. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
     December 01, 2022 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview OVERVIEW OF THE CHILD HCAHPS … and comfort ► Hospital environment ► Hospital rating • For more information: https://www.ahrq.gov/cahps … /surveys- guidance/hospital/about/child_hp_survey.html 12 https://www.ahrq.gov/cahps/surveys-guidance … /hospital/about/child_hp_survey.html https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html

279. How Are CAHPS® Survey Results Used? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-how-are-cahps-surveys-used.pdf
     January 01, 2021 - How Are CAHPS® Survey Results Used? HOW ARE CAHPS SURVEY RESULTS USED? Dale Shaller, M.P.A. … Ambulatory Care Improvement Guide 33 CAHPS Database • Databases are for selected CAHPS surveys … ► CAHPS Health Plan (HP) Survey (Medicaid and CHIP) ► CAHPS Home and Community-Based Services (HCBS) … of Patient Experience Improvement Using CAHPS Surveys To Improve Patient Experience CAHPS Ambulatory … Care Improvement Guide CAHPS Database CAHPS Database Products AHRQ Data Tools 2021 Health Plan Survey

280. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary: Assessing Patient Experience for Insights into Enhancing Equity in Healthcare (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-virtual-research-meeting-summary_2022.pdf
     January 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary … Insights into Enhancing Equity in Healthcare Consumer Assessment of Healthcare Providers and Systems (CAHPS … , Federal partners, and the CAHPS Consortium attended. … The CAHPS Hospice Care Survey is an effective tool for assessing the care experience. … Data presented were from the 2021 Medicare CAHPS Survey.