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  1. Appendix C: The Health Care Safety Hotline: Operations Manual (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/hotline/healthcare-safety-hotline-appendixc.pdf
    July 01, 2015 - been tested on prior surveys such as the Consumer Assessment of Healthcare Providers and Systems [CAHPS
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