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www.ahrq.gov/cahps/surveys-guidance/cg/cahps-mips.html
July 01, 2022 - CAHPS for Merit-Based Incentive Payment System (MIPS) Survey
The CAHPS for MIPS Survey is a … version of the CAHPS Clinician & Group Survey for group practices participating in the Centers for Medicare … It replaces the CAHPS for Physician Quality Reporting System (PQRS) Survey. … Because the CAHPS for MIPS Survey adds items to the core CAHPS Clinician & Group Survey, it generates … For more information, visit the Resource Library for CMS's Quality Payment Program and search for CAHPS
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www.ahrq.gov/cahps/about-cahps/user-network/index.html
May 01, 2016 - The CAHPS User Network
The CAHPS User Network is the principal source of CAHPS survey products … , information about CAHPS-related products and services, technical assistance for survey users, and networking … Comparative information based on aggregated results for the CAHPS Health Plan Survey and the CAHPS Clinician … Learn more about the CAHPS Database . … Opportunities to learn from other users of CAHPS products as well as members of the CAHPS Consortium.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
July 01, 2022 - https://www.ahrq.gov/cahps/about-cahps/cahps-program/index.html
2
Enrollee Experience With Health … Learn more about:
■ CAHPS surveys
■ CAHPS supplemental items
Development of the CAHPS Surveys
CAHPS … Uses of CAHPS Survey Results
Once the CAHPS Consortium releases a CAHPS
survey into the public domain … CAHPS User Network
The CAHPS User Network provides guidance to
support users of CAHPS surveys in implementing … http://www.ahrq.gov
https://datatools.ahrq.gov/cahps
https://www.ahrq.gov/cahps/cahps-database/index.html
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-bakdash.pdf
January 17, 2024 - CAHPS Child Hospital Survey: The CAHPS Program
AHRQ’S CAHPS® PROGRAM
Jonathan Bakdash, Ph.D. … Social Science Analyst, CAHPS® & SOPS® Programs
Center for Quality Improvement & Patient Safety,
AHRQ … not a regulatory agency:
► AHRQ does not require use of tools, products, and databases
• Encourage CAHPS … is in patient experience of care survey development,
research, and hosting databases for selected CAHPS … CAHPS SurveysMeasuring patient experience
Uses for CAHPS Surveys
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www.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html
January 01, 2025 - CAHPS Child Hospital Survey Database
The CAHPS Child Hospital Survey (Child HCAHPS) Database … all users of this survey, provided the questionnaires are administered in a manner consistent with CAHPS … guidance and survey data are submitted according to CAHPS specifications. … Chartbooks CAHPS Child Hospital Survey Chartbooks summarize the survey results in a given year. 2024 … CAHPS Data Tools The CAHPS Data Tool for the Child Hospital Survey Database displays aggregated results
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www.ahrq.gov/cahps/cahps-database/child-hcahps-database/participate.html
March 01, 2025 - Participating in the CAHPS Child Hospital Survey Database
All children's hospitals and inpatient … pediatric departments that administer CAHPS Child Hospital (Child HCAHPS) Survey are invited to submit … CAHPS survey instrument. CAHPS data file. … Benefits of Participating in the CAHPS Child Hospital Survey Database Organizations that contribute their … Survey instruments must include all core questions from the CAHPS Child Hospital Survey.
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www.ahrq.gov/cahps/cahps-database/hp-database/index.html
December 01, 2024 - CAHPS Health Plan Survey Database
The CAHPS Health Plan Survey (HP CAHPS) Database is a central … Chartbooks CAHPS Health Plan Survey Chartbooks summarize the survey results in a given year. 2024 CAHPS … CAHPS Chartbook (PDF, 1.4 MB); 2018 Highlights: Infographic (PDF, 249 KB) 2017 CAHPS Chartbook (PDF … , 964 KB) 2016 CAHPS Chartbook (PDF, 1 MB) 2015 CAHPS Chartbook (PDF, 1.2 MB) 2014 CAHPS Chartbook … (PDF, 812 KB) 2013 CAHPS Chartbook (PDF, 687 KB) CAHPS Data Tools AHRQ’s CAHPS Data Tools provide
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/resources/Guidelines_Translation.pdf
November 13, 2006 - CAHPS® Guidelines for Translating CAHPS Surveys
Updated 11/13/06 1
Guidelines for Translating … CAHPS® Surveys1
Introduction
This document addresses the growing need for translating CAHPS surveys … Cultural Comparability Team in
translating CAHPS surveys into Spanish. … translations of the CAHPS Hospital Survey,
the CAHPS In-Center Hemodialysis Survey, the CAHPS Clinician … Please note: Nearly all CAHPS instruments are available in Spanish.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/alignment-cahps-surveys.pdf
January 01, 2016 - Alignment of CAHPS® Ambulatory Care Surveys
PROJECT SUMMARY
Alignment of CAHPS® Ambulatory Care Surveys … and burden of multiple requirements for patient experience
surveys in ambulatory care settings, the CAHPS … team is supporting efforts to move toward a common set of
core items for the CAHPS Clinician & Group … (CG-CAHPS) Survey, a coordinated sampling process, more
efficient survey administration, and greater … with
changes to the core CG-CAHPS Survey.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/cahps-improvement-guide.pdf
January 01, 2016 - The CAHPS® Ambulatory Care Improvement Guide
PROJECT SUMMARY
The CAHPS® Ambulatory Care Improvement … Guide
The Aim
The CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey are widely used … Users of the Guide can also find over a dozen improvement strategies organized by CAHPS survey topics … Our Approach
The CAHPS Improvement Guide was first developed in the early 2000’s to support Medicare … health plans that
receive CAHPS Health Plan Survey scores from the Centers for Medicare & Medicaid
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-04-fry.pdf
February 25, 2019 - CAHPS 101
HOW ARE CAHPS SURVEYS
ADMINISTERED? … SAS macro
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CAHPS Resources
25
AHRQ CAHPS Web site:
www.ahrq.gov/cahps
• Surveys
• Survey administration … methods
• FAQs and answers
• Bibliography
• CAHPS Ambulatory Care
Improvement Guide
AHRQ CAHPS Database … Technical
Assistance
TalkingQuality:
www.ahrq.gov/talkingquality
http://www.ahrq.gov/cahps
http … ://www.ahrq.gov/talkingquality
How are CAHPS Surveys Administered?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-06-fry-closing.pdf
February 25, 2019 - CAHPS 101
Using the Webcast Console to
Submit Questions
• Question and Answer
► Select Q&A
► Type … question in the box
that opens
Type question here
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CAHPS GovDelivery Listserv
• Want to stay … up-to-date on all things CAHPS? … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
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mailto: cahps1 … @westat.com
www.ahrq.gov/cahps/
Using the Webcast Console to Submit Questions
CAHPS GovDelivery Listserv
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-02-ginsburg.pdf
February 22, 2019 - CAHPS 101
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS Division
Center for … Consortium: AHRQ, RAND, Yale, and Westat
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CAHPS Surveys
• CAHPS surveys are the gold standard … • The CAHPS program captures the patient’s voice. … data
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AHRQ’S CAHPS®Program
AHRQ’s Core Competencies
What is CAHPS? … CAHPS Surveys
Uses of CAHPS Surveys
Patient Experience of Care Research at AHRQ
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-03-fry.pdf
February 25, 2019 - CAHPS 101
WHAT IS PATIENT EXPERIENCE
AND HOW DOES CAHPS
MEASURE IT? … were met
and how they felt about
their care
• Likert (rating) scales
• Subjective assessment
CAHPS … Survey Content
CAHPS Core
Questionnaire
CAHPS
Supplemental
Items
Customized
CAHPS
Survey … Patient Satisfaction
CAHPS Survey Principles
Correlation with Other Key Outcomes
CAHPS Core Surveys … : Some Examples
CAHPS Survey Content
Examples of CAHPS Composite Measures
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-05-edgman-levitan.pdf
February 25, 2019 - CAHPS 101
HOW ARE SURVEY RESULTS
USED?
Susan Edgman-Levitan, PA
Executive Director
John D. … Surveys
To Improve Patient Experience
Monitor and assess performance on
CAHPS measures
- Compare … resources for research:
► CAHPS Database Research Files
► CMS Data Sets for CAHPS surveys
► SEER ( … Surveillance, Epidemiology, and End Results) and
Medicare CAHPS Linked Dataset
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CAHPS Database … Using CAHPS Surveys To Improve Patient Experience
CAHPS Ambulatory Care Improvement Guide
Use of Survey
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-01-fry-intro.pdf
January 08, 2019 - CAHPS 101
Understanding CAHPS® Surveys:
A Primer for New Users
A Webcast Presented by the AHRQ CAHPS … Type question here
3
Today’s Speakers
• Caren Ginsberg, Ph.D., CPXP, Director,
CAHPS … Stoeckle Center for Primary Care Innovation,
Massachusetts General Hospital, Co-PI, Yale CAHPS
team … program
• Discuss what the CAHPS surveys are and what their purpose is
• Describe how CAHPS surveys … 5
Understanding CAHPS®Surveys: A Primer for New Users
Need Help?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/CAHPS-Database-Brief_01_2014.pdf
January 01, 2014 - The CAHPS Database
The CAHPS Database
The CAHPS Database is funded by
the U.S. … The CAHPS Database receives data
voluntarily submitted by users that
have administered either the CAHPS … CAHPS Health Plan Survey
Component
The CAHPS Health Plan Survey
component contains data collected … CAHPS Clinician & Group
Survey Component
The CAHPS Clinician & Group
Survey (CG-CAHPS) component … Database
The CAHPS Program
CAHPS Health Plan Survey Component
CAHPS Clinician & Group Survey Component
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www.ahrq.gov/cahps/news-and-events/news/cahps-video-receives-award.html
June 01, 2020 - CAHPS Videos Receive Awards for Excellence
Videos developed to promote the use of AHRQ’s Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) surveys have won awards from groups that recognize … Reasons to Choose a CAHPS Survey and Six Ways to Use CAHPS to Improve Patient Experience earned 2020
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www.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html
May 01, 2022 - Development of the CAHPS Health Plan Survey
AHRQ launched the development of the CAHPS Health … Since that time, the CAHPS team has clarified and updated the survey instrument several times to reflect … Key Steps in the Survey Development Process
The development of the original CAHPS Health Plan Survey … To support the development and implementation of the CAHPS Health Plan Survey, the CAHPS team has also … Review these articles to learn more about the development of the CAHPS Health Plan Survey.
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www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
March 01, 2025 - CAHPS Surveys Are Patient-Reported Experience Measures (PREMs) There are many ways to gather information … PREMs such as CAHPS surveys offer significant insight into patients’ perceptions of their healthcare … Learn more: How CAHPS Surveys Measure Patient Experience —An interview of Susan Edgman-Levitan, PA, … CAHPS Surveys Assess Important Aspects of Patient Safety When patients share their experiences about … In addition to CAHPS survey questions, narrative items allow patients to provide open-ended comments