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161. AHRQ's CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and Improvement (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-091323.html
     October 01, 2023 - AHRQ's CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and Improvement (Webcast … Topics of the webcast include: The value of AHRQ's CAHPS program and its use of survey results to … Efforts to improve CAHPS survey design and administration methods. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality Rockville, MD Introduction to CAHPS

162. CAHPS Home Health Care Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/home/index.html
     November 01, 2023 - CAHPS Home Health Care Survey The CAHPS Home Health Care Survey asks patients who receive home … Research and Quality's (AHRQ) CAHPS program. … the standard CAHPS process. … The CAHPS Consortium began the process by conducting a literature review and issuing a call for measures … CMS submitted the CAHPS Home Health Care Survey to the National Quality Forum in late 2008.

163. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20141022_cg/webcast_10_22_14_cg.html
     July 01, 2018 - Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices … Summary This Webcast highlighted success stories from two medical practices whose scores on the CAHPS … Clinician & Group (CG-CAHPS) Survey measures exceeded the 90th percentile according to comparative data … reported by the CAHPS Database. … Review comparative data for the CG-CAHPS Survey , including percentile scores.

164. Development of the CAHPS Item Sets for People with Mobility Impairments | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/mobility/Development-PWMI-Item-Set.html
     April 01, 2020 - Development of the CAHPS Item Sets for People with Mobility Impairments The CAHPS Consortium … In late 2005, the CAHPS User Network conducted interviews with State agencies that used the CAHPS Health … The CAHPS Team incorporated this valuable feedback into the development of the PWMI Item Set for the … WI DHFS incorporated a number of draft items, as well as the screener, into their version of the CAHPS … In 2017, the CAHPS Team released a shorter set of items to focus on experiences with care in doctors’

165. Understanding CAHPS Surveys: A Primer for New Users (January 2020) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-012220.html
     December 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users (January 2020) January 22, 2020 Summary … Speakers Recording Transcript Summary This AHRQ webcast provided an overview of CAHPS ® … Read AHRQ's program brief: CAHPS Assessing Health Care Quality From the Patient's Perspective (PDF, … and Quality Rockville, MD AHRQ's CAHPS Program (PDF, 734 KB)   Dale Shaller, M.P.A. … (PDF, 840 KB) How are CAHPS Surveys Administered (PDF, 904 KB) Introduction Presentation Slides

166. 2025 HCBS CAHPS Survey Database Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2025-hcbs-infographic.pdf
     January 01, 2025 - 2025 HCBS CAHPS Survey Database Executive Summary cahps® 2025 Home and Community-Based Services Survey … Services Survey Database: https://www.ahrq.gov/cahps/cahps-database/index.html To view the full … 2025 Chartbook: https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2025-hcbs-chartbook.pdf … http://www.ahrq.gov/ https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2025-hcbs-chartbook.pdf … https://www.ahrq.gov/cahps/cahps-database/index.html

167. AHRQ Webcast on Updated CAHPS Analysis Program | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-111920.html
     December 01, 2023 - AHRQ Webcast on Updated CAHPS Analysis Program November 19, 2020 Summary Speakers Recording … opportunity to hear about recent updates to the Consumer Assessment of Healthcare Providers and Systems (CAHPS … ® ) Analysis Program, commonly known as the CAHPS macro. … Naomi Yount, Senior Study Director at Westat, provided an overview of the CAHPS macro, explain its new … To learn more about the macro and download the files, visit Analyzing CAHPS Survey Data .

168. 2021 CAHPS Health Plan Survey Database Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021_chartbook_infographic.pdf
     January 01, 2021 - 2021 CAHPS Health Plan Survey Database Infographic CAHPS 2021 Health Plan Survey Database Infographic … https://cahpsdatabase.ahrq.gov/files/2021CAHPSHealthPlanChartbook.pdf For more information on the CAHPS … Health Plan Survey Database: https://www.ahrq.gov/cahps/cahps-database/index.html https://cahpsdatabase.ahrq.gov … /files/2021CAHPSHealthPlanChartbook.pdf https://www.ahrq.gov/cahps/cahps-database/index.html

169. 2020 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
     January 01, 2020 - 2020 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2020 CAHPS Health Plan Survey … DEFINITION OF COMPOSITE MEASURES, ITEMS, AND RATINGS ................................... 25 CAHPS … The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by sponsors … The CAHPS Health Plan ORS is updated annually with new data submitted by users of the CAHPS Health Plan … are available upon request according to the CAHPS Database Data Release Policy.

170. Hiring a Vendor for a CAHPS Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/hiring/index.html
     December 01, 2018 - Hiring a Vendor for a CAHPS Survey Users of CAHPS surveys of patient experience typically seek … Why Use a Vendor for a CAHPS Survey? … Finding a Survey Vendor Neither the CAHPS program nor the CAHPS Database have a vendor certification … surveys: CAHPS Health Plan Survey: NCQA Certified CAHPS 5.0H Survey Vendors CAHPS Patient-Centered … Services: For H-CAHPS For the CAHPS Home Health Care Survey A local university, which

171. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
     July 01, 2023 - Development of the CAHPS Clinician & Group Narrative Item Set The first CAHPS Narrative Item … Set was designed to enable users of the CAHPS Clinician & Group Survey to elicit a short, coherent story … Release of the Final Version of the CG-CAHPS Narrative Item Set Based on additional testing of the … Narrative Items for adults and children in English and Spanish, the CAHPS team refined the CG-CAHPS Narrative … Research Articles Published by the CAHPS Team Grob R, Schlesinger M, Parker AM, et al.

172. CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
     December 01, 2022 - CAHPS Health Literacy Item Sets The CAHPS Health Literacy Item Sets ask about providers' efforts … Supplemental items related to health literacy are available for three CAHPS surveys: Health Literacy … Corporation to create the Health Literacy Item Sets for CAHPS surveys. … For more information about this item set, read About the CAHPS Health Literacy Item Set for Hospitals … The Health Literacy Item Set for the Clinician & Group Survey (CG-CAHPS) 3.0 includes some questions

173. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/cahps-outpatient-mental-health-guidance.pdf
     December 01, 2024 - for the CAHPS Outpatient Mental Health Survey To field the CAHPS Outpatient Mental Health Survey, survey … CAHPS surveys … the CAHPS® Outpatient Mental Health Survey Section 4: Patient Experience Measures from the CAHPS … Learn more about CAHPS measures and reporting CAHPS survey results. … the CAHPS Outpatient Mental Health Survey Page 11 Guidelines for Using the CAHPS® Outpatient

174. 2023 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
     January 01, 2023 - The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results. … Results are also presented on the CAHPS Data Tools (https://datatools.ahrq.gov/cahps), an online platform … /surveys-guidance/hp/index.html https://datatools.ahrq.gov/cahps CAHPS Health Plan Survey Database … To learn more, visit https://www.ahrq.gov/cahps/cahps-database. … https://www.ahrq.gov/cahps/cahps-database mailto:CAHPSDatabase@westat.com CAHPS Health Plan Survey

175. 2023 HCBS CAHPS Survey Database Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hcbs-infographic.pdf
     January 01, 2023 - 2023 HCBS CAHPS Survey Database Executive Summary 2023 Home and Community-Based Services Survey … /cahps-database/2023-hcbs-chartbook.pdf For more information on the CAHPS Home and Community-Based Services … Survey Database: https://www.ahrq.gov/cahps/cahps-database/index.html http://www.ahrq.gov/ https:/ … /www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-HCBS-chartbook.pdf https://www.ahrq.gov … /cahps/cahps-database/index.html

176. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-100318.html
     November 01, 2018 - Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast) … Designed to be used with the CAHPS Clinician & Group Survey or on its own, the Narrative Elicitation … and Quality AHRQ and AHRQ's CAHPS Program Presentation Slides (PDF, 585 KB)   Dale Shaller, … Protocol for Obtaining Patient Comments About Their Care (PDF, 675 KB) Related Materials CAHPS … Patient Narrative Elicitation Protocol About the CAHPS Patient Narrative Elicitation Protocol  (PDF

177. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20150317/webcast_03_17_15.html
     July 01, 2018 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast) March … Speakers and PowerPoint Slides Dale Shaller, MPA Managing Director, CAHPS Database … Webinar Transcript (PDF, 258 KB )   Related Material The CAHPS Ambulatory Improvement Guide … ® Health Plan Database Comparative Data The Benefits of Submitting Your CAHPS Health Plan Survey … Data to the CAHPS Database .

178. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011922.html
     April 01, 2022 - Understanding CAHPS Surveys: A Primer for New Users (Webcast) January 19, 2022 Summary … Speakers and Presentation Slides Recording Summary This AHRQ webcast provided an overview of CAHPS … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality Rockville, MD AHRQ's CAHPS Program … Principal Shaller Consulting Group Stillwater, MN How are CAHPS Survey Results Used?

179. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-011123.html
     January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users (Webcast) January 11, 2023 Summary … This webcast provided an overview of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality Rockville, MD AHRQ's CAHPS Program … (PDF, 242 KB) Highlights from CAHPS Work (PDF, 250 KB)   Stephanie Fry Senior Study Director

180. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-050824.html
     June 01, 2024 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … Recording Summary This webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS … Speakers described how additional feedback methods complement CAHPS data, and how this integration of … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … Founder of IGNITE HX Fort Lauderdale, FL Case Examples of Patient Feedback Methods for Complementing CAHPS