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141. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast Development and Testing of the CAHPS Elicitation Protocol Mark … Schlesinger Yale School of Public Health www.ahrq.gov/cahps Goals for narrative elicitation: specifics … informed by considerations for field implementation 151 • Aspirations: Protocol that can augment CAHPS … “gold standard” interviews • Total of 332 elicitations; • 20% by phone, 80% by web • 50% before CAHPS … testing www.ahrq.gov/cahps16 Applying goals for narrative elicitation www.cahps.ahrq.gov17 CAHPS

142. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast Collection of Statewide Patient Comments in Massachusetts Barbra … Innovations  MHQP conducted a pilot study with CHPI in 2015, pilot included feasibility testing of the 5Q CAHPS

143. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast Implementation of the CAHPS Elicitation Protocol Lise Rybowski … The Severyn Group www.ahrq.gov/cahps Two Options for Administration • As part of the Clinician … www.ahrq.gov/cahps CAHPS Sampling Methodology • Recommendation: Follow guidance in Fielding the CAHPS … in using the CAHPS Patient Narrative Elicitation Protocol? … CAHPS Elicitation Protocol Two Options for Administration Using the Protocol as Part of CG-CAHPS: Key

144. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast Introducing a Protocol To Obtain Patient Comments Using the CAHPS … – 2:00 pm EST www.ahrq.gov/cahps CAHPS Webcast Series • Consumer Assessment of Healthcare Providers … Develops standardized surveys and related products, including the CAHPS Database • CAHPS Surveys … & Group Survey (CG-CAHPS): CAHPS Patient Narrative Elicitation Protocol • Review the development … • Use Q&A feature to ask for help. 8 www.ahrq.gov/cahps To Ask a Question 9 www.ahrq.gov/cahps

145. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast www.ahrq.gov/cahps To Ask a Question 54 www.ahrq.gov/cahps … Wrap-Up • Review the guidance document: About the CAHPS Patient Narrative Elicitation Protocol … about_patient_narratives_elicitation_protocol_cg30_2315.pdf mailto:cahps1@westat.com www.ahrq.gov/cahps …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 56 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ To Ask a Question Wrap-Up Questions or comments?

146. Improving Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/index.html
     October 01, 2023 - CAHPS grants. … Learn more: Using CAHPS Clinician & Group Survey Data . … Using CAHPS Health Plan Survey Data . … The CAHPS Ambulatory Care Improvement Guide The CAHPS Ambulatory Care Improvement Guide is a comprehensive … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores .

147. CAHPS Home and Community-Based Services Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
     January 01, 2025 - CAHPS Home and Community-Based Services Survey The CAHPS Home and Community-Based Services Survey … (HCBS CAHPS) is designed to assess the experiences of adult Medicaid beneficiaries who receive long-term … The CAHPS Home and Community-Based Services Survey must be administered in person or by telephone by … How To Get the CAHPS Home and Community-Based Services Survey and Administrative Guidance To access this … For technical assistance with this survey, contact: HCBS-CAHPS@cms.hhs.gov .

148. CAHPS Clinician & Group Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/cg/index.html
     March 01, 2025 - CAHPS Clinician & Group Survey The CAHPS ® Clinician & Group Survey (CG-CAHPS) asks patients … or approved as a CAHPS survey. … Administering the CAHPS Clinician & Group Survey Guidelines for Using the CAHPS Clinician & Group Survey …   Translating CAHPS surveys into other languages Analyzing CAHPS survey data Quality Measures From … Review measures from the CAHPS Clinician & Group Survey .

149. CAHPS Surgical Care Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/surgical/index.html
     March 01, 2025 - CAHPS Surgical Care Survey The CAHPS Surgical Care Survey asks adult patients to report on surgical … No CAHPS supplemental items were developed for the Surgical Care Survey. … Learn more in the CAHPS Ambulatory Care Improvement Guide . … Review CAHPS Surgical Care Survey Measures . … an official CAHPS product in early 2010.

150. CAHPS Measures of Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/consumer-reporting/measures/index.html
     October 01, 2024 - CAHPS Measures of Patient Experience Every CAHPS survey produces several measures of patient … To learn about the calculation of scores for composite measures, read about  analyzing CAHPS survey data … Measures From the CAHPS Ambulatory Care Surveys CAHPS Health Plan Survey Measures  (versions 5.0) CAHPS … Clinician & Group Survey Measures  (version 3.0) CAHPS Cancer Care Survey Measures CAHPS Surgical Care … Survey Measures CAHPS Dental Plan Survey Measures CAHPS Outpatient Mental Health Survey Measures   

151. 2024 Child HCAHPS Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-chartbook.pdf
     January 01, 2024 - Child HCAHPS Survey Database Chartbook The Consumer Assessment of Healthcare Providers and Systems (CAHPS … CAHPS® is a registered trademark of the U.S. … The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Child Hospital Survey Database … CAHPS Child Hospital Survey Database 2024 Chartbook 1 Table of Contents Chapter 1. … CAHPS Child Hospital Survey Database 2024 Chartbook 2 Global Ratings Overall Rating of Hospital

152. 2024 Child HCAHPS Survey Database Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-infographic.pdf
     January 01, 2024 - Child Hospital Survey Database The 2024 Consumer Assessment of Hea lthcare Providers and Systems (CAHPS … their child To view the full 2024 Chartbook: https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2024-child-hcahps-chartbook.pdf For more information on the CAHPS Child Hospital Survey … Database: https://www.ahrq.gov/cahps/cahps-database/index.html AHRQ Pub. … /cahps-database/2024-child-hcahps-chartbook.pdf https://www.ahrq.gov/cahps/cahps-database/index.html

153. CAHPS Outpatient and Ambulatory Surgery Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/oas/index.html
     November 01, 2023 - CAHPS Outpatient and Ambulatory Surgery Survey The CAHPS Outpatient and Ambulatory Surgery Survey … (OAS CAHPS) asks adult patients about their experiences receiving care in Medicare-certified hospital … National Implementation of the CAHPS OAS Survey CMS began voluntary national data collection with the … Quality Measures from the CAHPS OAS Survey OAS Survey results are reported for three composite measures … Review by the CAHPS Consortium. AHRQ approved this instrument as a CAHPS survey in February 2015.

154. CAHPS Hospice Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/hospice/index.html
     December 01, 2023 - CAHPS Hospice Survey The CAHPS Hospice Survey assesses the experiences of patients who died while … CMS provides translations of the CAHPS Hospice Survey in several languages. … National Implementation of the CAHPS Hospice Survey CMS began national implementation of the Hospice … Quality Measures from the CAHPS Hospice Survey The Hospice Survey produces the following measures of … The development of the CAHPS Hospice Survey followed the standard CAHPS process.

155. CAHPS In-Center Hemodialysis Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/ich/index.html
     November 01, 2023 - CAHPS In-Center Hemodialysis Survey The CAHPS In-Center Hemodialysis Survey asks adults with … How To Get the CAHPS In-Center Hemodialysis Survey and Administrative Guidance To access this survey … CMS provides translations of the CAHPS In-Center Hemodialysis Survey in several languages . … Improving Patients' Experiences with In-Center Hemodialysis In 2005-2006, the CAHPS Team conducted … Presentation at the 10th National CAHPS User Group Meeting.

156. CAHPS Hospital Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/hospital/index.html
     November 01, 2023 - CAHPS Hospital Survey The CAHPS Hospital Survey (often referred to as HCAHPS or Hospital CAHPS … The National Quality Forum has endorsed the CAHPS Hospital Survey as a measure of hospital quality. … Hospital Survey, which is implemented by CMS, the Child Hospital Survey is fully supported by AHRQ's CAHPS … Improve Patients' Experiences With Hospitals Nationwide implementation of the CAHPS Hospital Survey

157. CAHPS Webcasts, Presentations, and Announcements | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/index.html
     November 01, 2020 - CAHPS Webcasts, Presentations, and Announcements Webcasts & Other Events AHRQ sponsors webcasts … and other events to provide information about CAHPS products and related resources, offer updates on … the status of products in development, and support survey sponsors and vendors in using CAHPS instruments … Podcasts cover a range of topics, including using CAHPS surveys to assess patient experience, improving … Announcements About CAHPS Surveys AHRQ's CAHPS program periodically releases announcements regarding

158. Understanding CAHPS Surveys: A Primer for New Users - Highlights from CAHPS Work (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-highlights.pdf
     January 27, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Highlights from CAHPS Work HIGHLIGHTS FROM RECENT … CAHPS WORK Caren Ginsberg, Ph.D. … Director, CAHPS & SOPS Center for Quality Improvement & Patient Safety, AHRQ 29 CAHPS V Accomplishments … 4.0 (beta) − CAHPS Clinician & Group 3.1 − CAHPS Health Plan 5.1 ► Narrative Item Set for CAHPS Clinician … ► Enhancements to the CAHPS website HIGHLIGHTS FROM RECENT CAHPS WORK CAHPS V Accomplishments

159. CAHPS Nursing Home Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/nh/index.html
     August 01, 2023 - CAHPS Nursing Home Surveys The development of these instruments was jointly supported by the … Resident Surveys The CAHPS Nursing Home Surveys include two separate instruments for nursing home residents … Unlike other CAHPS surveys, it is designed to be administered in person. … These are currently the only CAHPS instruments that ask about quality of life. … Staffing, Care of Belongings, and Cleanliness Overall Rating of Care at Nursing Home Review CAHPS

160. CAHPS Survey Administration: What We Know and Potential Research Questions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
     October 01, 2017 - CAHPS Survey Administration: What We Know and Potential Research Questions CAHPS Survey Administration … Importantly, however, literature on both the CAHPS Hospital Survey and non-CAHPS surveys has found that … There is limited and conflicting CAHPS research comparing these two approaches, but current AHRQ CAHPS … In-Person Interviews The only CAHPS surveys that recommend in-person interviews are the CAHPS Nursing …  In-Person Distribution—CAHPS guidelines do not recommend in-person distribution of CAHPS surveys