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121. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
     March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Improving CG-CAHPS in … Evans, MA Senior Vice President & Chief Experience Officer “Strategies for Improving CAHPS … Clinician & Group (CG-CAHPS) Survey Scores” A Webcast Presented by the AHRQ CAHPS User Network March … nyp.org 212-305-4455 mailto:rie9003@nyp.org To Ask a Question 22 www.cahps.ahrq.gov Improving CG-CAHPS

122. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
     March 01, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Strategies for Improving … CAHPS Clinician & Group (CG-CAHPS) Survey Scores March 2016  Webcast Speakers Rick Evans, MA, Senior … On the facility side, we have H-CAHPS. We have the In-Center Hemodialysis or ICH-CAHPS. … We have a Dental CAHPS, an American Indian CAHPS, and a Home Health Care CAHPS Survey. … CG-CAHPS is great for that.

123. 2024 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-chartbook.pdf
     January 01, 2024 - CAHPS Health Plan Survey Database 2024 Medicaid and CHIP Chartbook 2 CAHPS Health Plan Survey … The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results. … The CAHPS Data Tools site is updated when new data are added to the CAHPS Health Plan Survey findings … To learn more, visit https://www.ahrq.gov/cahps/cahps-database. … https://www.ahrq.gov/cahps/cahps-database mailto:CAHPSDatabase@westat.com CAHPS Health Plan Survey

124. 2024 CAHPS Health Plan Survey Database Summary Results (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-infographic.pdf
     January 01, 2024 - 2024 CAHPS Health Plan Survey Database Summary Results Cah ps 2024 Health Plan Survey Database Summary … www.ahrq.gov To view the full 2024 Chartbook: https://www.ahrq.gov/sites/default/files/wysiwyg/cahps … /cahps-database/2024-health-plan-chartbook.pdf For more information on the CAHPS Health Plan Survey Database … : https://www.ahrq.gov/cahps/cahps-database/index.html https://www.ahrq.gov/sites/default/files/wysiwyg … /cahps/cahps-database/2024-health-plan-chartbook.pdf https://www.ahrq.gov/cahps/cahps-database/index.html

125. CAHPS Program: Improving Response Rates and Representativeness - CAHPS Surveys at CMS (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-goldstein.pdf
     January 01, 2023 - CAHPS Program: Improving Response Rates and Representativeness - CAHPS Surveys at CMS CAHPS Surveys … • Many of the CAHPS surveys impact payments to CMS providers ► Annual payment update ► Value-based … surveys. ► Home Health CAHPS ► In-Center Hemodialysis CAHPS ► Hospice CAHPS 44 Adding Web Mode … Drug Plan (PDP) CAHPS ► Hospital CAHPS • Additional settings where web testing is complete. ► CAHPS … Hospice Survey ► In-Center Hemodialysis CAHPS ► Home Health CAHPS 45 Encouraging Providers to Select

126. 2023 CAHPS Child Hospital Surgery Database Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-infographic.pdf
     January 01, 2023 - 2023 CAHPS Child Hospital Surgery Database Executive Summary 2023 Child Hospital Survey Database … To view the full 2023 Chartbook https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database … https://www.ahrq.gov/cahps/cahps-database/index.html AHRQ Pub. … No. 23-0094-1 October 2023 www.ahrq.gov http://www.ahrq.gov/ https://www.ahrq.gov/cahps/cahps-database … /index.html https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf

127. CAHPS Bibliography | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/bibliography/index.html
     November 01, 2024 - CAHPS Bibliography Browse or search for publications about the development and use of CAHPS surveys … EZ" Survey Improve the Data Quality of the Consumer Assessment of Healthcare Providers and Systems (CAHPS … EZ" Survey Improve the Data Quality of the Consumer Assessment of Healthcare Providers and Systems (CAHPS … Associations and Interventions Using the Consumer Assessment of Healthcare Providers and Systems (CAHPS … Oct 2024 Associations of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician

128. Introducing the CAHPS Emergency Department Survey (ED CAHPS) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-100620.html
     October 01, 2020 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) Tuesday, October 6, 2020 Summary … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality, Rockville, MD AHRQ CAHPS Program … Senior Statistician RAND, Santa Monica, CA Introducing the Emergency Department CAHPS Survey (PDF … , 272 KB) Analysis of ED CAHPS Survey Data (PDF, 60 KB)   Kirsten Becker, M.S.

129. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/item-sets/index.html
     October 01, 2024 - CAHPS Supplemental Items Supplemental items are optional questions that survey users can add … to their standardized CAHPS instruments to meet the needs of their organizations, local markets, and/ … Browse all supplemental items   Supplemental Items by Topic CAHPS supplemental items address issues of … The CAHPS team strongly recommends keeping the set intact and not changing the order of items. … Contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.

130. AHRQ's CAHPS® Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
     January 31, 2022 - AHRQ's CAHPS® Program AHRQ’S CAHPS® PROGRAM Caren Ginsberg, Ph.D. … surveys; requirements for using CAHPS surveys are established by other organizations 9 CAHPS Surveys … • CAHPS® is a registered trademark of the DHHS. … All surveys must adhere to CAHPS design principles and standards to use the trademark. 10 CAHPS … for CAHPS data: ► AHRQ Data Tools: http://datatools.ahrq.gov/cahps • Your CAHPS Survey Tool: https

131. Data Sources and Limitations | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/data-sources-limitations.html
     October 01, 2017 - 2017 CAHPS Health Plan Survey Chartbook Data Sources and Limitations Previous Page Next Page … Table of Contents 2017 CAHPS Health Plan Survey Chartbook Executive Summary Data Sources … Composites, Items, and Ratings The data presented in this Chartbook were compiled from CAHPS … Health Plan Survey results submitted to the CAHPS Database by various survey sponsors, including State … Medicare Data: Each year, the CAHPS Database receives the CAHPS Medicare Managed Care survey data collected

132. 2021 Medicaid and Children's Health Insurance Program (CHIP) Chartbook: What Enrollees Say About Their Experiences With Their Health Plans and Medical Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-hp-chartbook.pdf
     January 01, 2021 - OVERVIEW 1 CAHPS Health Plan Survey Database 2021 Medicaid and CHIP Chartbook 2 CAHPS Health … The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results. … https://datatools.ahrq.gov/cahps CAHPS Health Plan Survey Database 2021 Medicaid and CHIP Chartbook … To learn more, visit https://www.ahrq.gov/cahps/cahps- database. … https://www.ahrq.gov/cahps/cahps-database https://www.ahrq.gov/cahps/cahps-database mailto:CAHPSDatabase

133. 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
     January 01, 2022 - 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook THE CAHPS DATABASES CAHPS Health Plan … The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results. … Results are also presented on the CAHPS Data Tool (https://datatools.ahrq.gov/cahps), an online platform … To learn more, visit https://www.ahrq.gov/cahps/cahps- database. … https://www.ahrq.gov/cahps/cahps-database https://www.ahrq.gov/cahps/cahps-database mailto:CAHPSDatabase

134. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast Introducing a Protocol To Obtain Patient Comments Using the CAHPS … – 2:00 pm EST www.ahrq.gov/cahps CAHPS Webcast Series • Consumer Assessment of Healthcare Providers … Develops standardized surveys and related products, including the CAHPS Database • CAHPS Surveys … & Group Survey (CG-CAHPS): CAHPS Patient Narrative Elicitation Protocol • Review the development … • Use Q&A feature to ask for help. 8 www.ahrq.gov/cahps To Ask a Question 9 www.ahrq.gov/cahps

135. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast www.ahrq.gov/cahps To Ask a Question 54 www.ahrq.gov/cahps … Wrap-Up • Review the guidance document: About the CAHPS Patient Narrative Elicitation Protocol … about_patient_narratives_elicitation_protocol_cg30_2315.pdf mailto:cahps1@westat.com www.ahrq.gov/cahps …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 56 mailto:cahps1 … @westat.com http://www.ahrq.gov/cahps/ To Ask a Question Wrap-Up Questions or comments?

136. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast Development and Testing of the CAHPS Elicitation Protocol Mark … Schlesinger Yale School of Public Health www.ahrq.gov/cahps Goals for narrative elicitation: specifics … informed by considerations for field implementation 151 • Aspirations: Protocol that can augment CAHPS … “gold standard” interviews • Total of 332 elicitations; • 20% by phone, 80% by web • 50% before CAHPS … testing www.ahrq.gov/cahps16 Applying goals for narrative elicitation www.cahps.ahrq.gov17 CAHPS

137. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast Collection of Statewide Patient Comments in Massachusetts Barbra … Innovations  MHQP conducted a pilot study with CHPI in 2015, pilot included feasibility testing of the 5Q CAHPS

138. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
     January 01, 2017 - CAHPS Elicitation Protocol Webcast Implementation of the CAHPS Elicitation Protocol Lise Rybowski … The Severyn Group www.ahrq.gov/cahps Two Options for Administration • As part of the Clinician … www.ahrq.gov/cahps CAHPS Sampling Methodology • Recommendation: Follow guidance in Fielding the CAHPS … in using the CAHPS Patient Narrative Elicitation Protocol? … CAHPS Elicitation Protocol Two Options for Administration Using the Protocol as Part of CG-CAHPS: Key

139. CAHPS Surgical Care Survey (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-sp20-1451b.docx
     January 25, 2012 - CAHPS Surgical Care Survey CAHPS Surgical Care Survey CAHPS® Surgical Care Survey Version: 2.0 … Population: Adult Language: Spanish For assistance with this survey, please contact the CAHPS Help … The CAHPS team’s recommendations include the following: · If feasible, insert blank pages as needed … 1|_| Hombre 2|_| Mujer CAHPS Surgical Care Survey 3 6 42. … CAHPS Surgical Care Survey 7 Gracias.

140. CAHPS Surgical Care Survey (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-eng20-1451a.docx
     October 01, 2011 - CAHPS Surgical Care Survey CAHPS Surgical Care Survey CAHPS® Surgical Care Survey Version: 2.0 … Population: Adult Language: English For assistance with this survey, please contact the CAHPS Help … The CAHPS team’s recommendations include the following: · If feasible, insert blank pages as needed … that tells you what question to answer next, like this: |X| Yes  If Yes, go to #1 on page 1 |_| No CAHPS … 1|_| Male 2|_| Female CAHPS Surgical Care Survey 3 1 42.