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121. Strategy 6N: Price Transparency | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6n-price-transparency.html
     March 01, 2020 - ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Relevant Questions on the CAHPS Health Plan Survey A few versions of the CAHPS Health Plan Survey include … These survey questions about price transparency are part of: The CAHPS Health Plan Survey 5.0H—the

122. Strategy 6J: Support Groups and Self-Care | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6j-support-self-care.html
     March 01, 2020 - FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6J: Support Groups and Self-Care

123. Strategy 6E: Rapid Referral Programs | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6g-rapid-referral.html
     April 01, 2023 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6E: Rapid Referral Programs … National CAHPS Benchmarking Database.

124. The Effects of Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/effects-costs-enrollees-vonglahn-20120101-transcript.pdf
     January 23, 2012 - A few years ago, the OPA decided to add CAHPS survey results for preferred provider organizations, or … Interestingly, they had conducted CAHPS surveys of their PPO members concurrently and independently, … So to examine that hypothesis, we added several questions, supplemental questions, to the CAHPS survey … These downstream effects are appearing here in the CAHPS results. … To learn more about the CAHPS Health Plan Survey, visit the CAHPS site at w w w.c-a-h-p-s.a-h-r- q.gov

125. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/2_steven_martino.pdf
     June 25, 2014 - understanding and use of CAHPS and clinical measures of performance? … www.cahps.ahrq.gov Key Finding: Comments Lead to Increased Engagement 17 User Perceptions and Behavior CAHPS … + Clinical Measures CAHPS + Clinical Measures + Comments P Satisfaction with choice of doctors … Measures 18 User Behavior Comments absent Comments present P Probed to examine detail on CAHPS … Quality 19 User Behavior Comments absent Comments present P Selected doctor with best CAHPS

126. Strategy 6M: Group Visits | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6m-group-visits.html
     March 01, 2020 - FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6M: Group Visits Contents

127. AHRQ Data Tools | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/data/data-tools/index.html
     July 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) Explore the data from the CAHPS® Health … Plan Survey Database and CAHPS® Clinician & Group Survey Database. … Percentiles View the percentage of health plans (HP-CAHPS) or practices sites (CG-CAHPS) that scored

128. Strategy 6G: Training To Advance Physicians' Communication Skills | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html
     March 01, 2020 - FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6G: Training To Advance Physicians'

129. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
     April 01, 2023 - FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6H: Tools To Help Patients Communicate

130. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6K: Cultivating Cultural Competence

131. Develop Your Own? | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/develop/index.html
     June 01, 2020 - Online Resources: For more information on CAHPS®, go to: http://www.ahrq.gov/chtoolbx/measure2.htm … The CAHPS® measurement set is designed to allow user flexibility: CAHPS® includes pretested modules … CAHPS® specifications indicate where such modules can be added. … CAHPS® also allows user-designed questions to be added in accordance with CAHPS® procedures. … CAHPS® supplemental modules must be used in accordance with CAHPS® specifications concerning where they

132. Strategy 6I: Shared Decisionmaking | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
     April 01, 2023 - FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Patient Experience with Ambulatory Care Research on Improving Patient Experience CAHPS

133. Strategy 6D: Internet Access for Health Information and Advice | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
     April 01, 2023 - FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Patient Experience with Ambulatory Care Research on Improving Patient Experience CAHPS

134. Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work? (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
     June 01, 2014 - The CAHPS team also conducts research and develops guidance on how the results of CAHPS surveys can … So on SelectMD, some participants saw only CAHPS data on patient experience. … And some saw CAHPS data, HEDIS data, and patient comments. … One of those pages presents detailed data on CAHPS. … That was for the CAHPS survey.

135. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
     April 01, 2022 - FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving … Patient Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory … Announcements Contact CAHPS Strategy 6P: Service Recovery Programs

136. Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
     July 10, 2011 - Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures Transcript release date … 10/1/11 www.talkingquality.ahrq.gov Use of “Roll-ups” to Report CAHPS Survey Results and Other … Marc Elliott In terms of thinking about examples, within the world of CAHPS, we might have a composite … http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS Survey Results and Other … www.talkingquality.ahrq.gov http://www.talkingquality.ahrq.gov/ Podcast: Use of “Roll-ups” to Report CAHPS

137. Supplemental-Interpreter-Hpcahps-Adult 2157-4A (doc file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-interpreter-hpcahps-adult_2157-4a.docx
     May 24, 2017 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Interpreter Services Population Version: Adult … Supplemental Items for the CAHPS® Health Plan Survey 5.0 Topic: Interpreter Services Population Version … : Adult Language: English Users of the CAHPS® Health Plan Survey are free to incorporate supplemental … 5|_| Another language After core question 37 4/6/2017 Page 1 Document No. 2157-4a www.ahrq.gov/cahps … 4/6/2017 Page 4 Document No. 2157-4a www.ahrq.gov/cahps

138. Interpreter-Hpcahps-Adult-Spanish-2157-4B (doc file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/interpreter-hpcahps-adult-spanish-2157-4b.docx
     December 21, 2017 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Interpreter Services Population Version: Adult … Supplemental Items for the CAHPS® Health Plan Survey 5.0 Topic: Interpreter Services Population Version … : Adult Language: Spanish Users of the CAHPS® Health Plan Survey are free to incorporate supplemental … Learn more about CAHPS supplemental items. Questions Placement and Other Instructions P-IN1. … LANGUAGE] 5|_| Otro idioma After core question 37 12/1/2017 Page 1 Document No. 2157-4b www.ahrq.gov/cahps

139. Supplemental-Health-Literacy-Cgcahps-Adult-2357-3A (doc file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
     May 01, 2017 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Health Literacy Population Version: Adult … Supplemental Items for the CAHPS® Clinician & Group Survey 3.0 Topic: Health Literacy Population Version … : Adult Language: English Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental … Usually 4|_| Always After core question 17 4/1/2017 Page 1 Document No. 2357-3a www.ahrq.gov/cahps … 4/1/2017 Page 5 Document No. 2357-3a www.ahrq.gov/cahps

140. Why Does the Presentation of Health Care Quality Scores Matter? | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/talkingquality/translate/presentation.html
     April 01, 2016 - Presentation delivered at the 10th National CAHPS User Group Meeting, March 31, 2006. p. 9-11. … Available at: http://archive.ahrq.gov/cahps/news-and-events/events/UGM10/DAY2_cd_1_Carman.pdf . … Presentation delivered at the 11th National CAHPS User Group Meeting, CAHPS College, December 3, 2008 … Available at: http://archive.ahrq.gov/cahps/news-and-events/events/UGM11/McGee.pdf . [5] Hibbard JH