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321. Evaluation Metrics (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
     September 01, 2012 - If you will be implementing a patient outcomes survey, please check the CAHPS website at www.ahrq.gov

322. The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
     April 01, 2018 - https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html https … ://www.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html The Guide … to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families | 14 � CG-CAHPS … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html � Patient measures of patient … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html http://qualitysafety.bmj.com

323. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
     April 01, 2011 - As another example, hospitals may want to improve patients’ experience of care as measured by the CAHPS … If a hospital wants to improve its CAHPS Hospital Survey scores related to discharge, an aim might be … “to improve scores on CAHPS Hospital Survey Questions 19 and 20 by 5 percent within 1 year.” … Prior to implementation, CAHPS Hospital Survey and Press-Ganey scores related to discharge were in the … IDEAL Discharge Planning led to improved CAHPS Hospital Survey scores on 3-South.

324. Ambulatory Care | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/settings/ambulatory/tools.html
     February 01, 2018 - The CAHPS ® Clinician & Group Survey  assesses patients' experiences with health care providers and

325. Explaining Comparisons of Health Care Quality Scores | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/translate/compare/explain.html
     March 01, 2016 - ”   [1] This testing was done initially to explore how to add data from the CAHPS Hospital Survey

326. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
     April 01, 2011 - CAHPS Hospital Survey questions related to discharge include: • Q19: During this hospital stay, did … If a hospital wants to improve its CAHPS Hospital Survey scores related to discharge, an aim might be … “to improve scores on CAHPS Hospital Survey Questions 19 and 20 by 5 percent within 1 year.” … Prior to implementation, CAHPS Hospital Survey and Press-Ganey scores related to discharge were in the … IDEAL Discharge Planning led to improved CAHPS Hospital Survey scores on 3-South.

327. Improving Patient Safety in Community Pharmacies: A Resource List for Users of the AHRQ Community Pharmacy Survey on Patient Safety Culture (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-resources.pdf
     May 01, 2023 - The CAHPS® Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience … improvement-guide.html The extensive and growing use of Consumer Assessment of Healthcare Providers and Systems (CAHPS … Improve Communication Between Pharmacy Staff and Patients: Training Program for Pharmacy Staff The CAHPS … The CAHPS® Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience

328. Care Delivery | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/ncepcr/care/index.html
     March 01, 2023 - Satisfaction The Clinician & Group Survey of the Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS

329. Major Study Finds Significant National Patient Safety Improvement | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/news/newsroom/press-releases/significant-patient-safety-improvement.html
     July 01, 2022 - Infections Program and implementation of CUSP methodology , team-training curriculum TeamSTEPPS® , CAHPS

330. Comparative Reports on Hospitals | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/resources/comparative-reports/hospitals.html
     December 01, 2022 - includes clinical quality and safety indicators, as well as patient experience of care measures from the CAHPS

331. AHRQ-Funded Studies Highlight Dental Antibiotic Prescribing Trends | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/news/newsletters/e-newsletter/877.html
     August 01, 2023 - ET about how AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program is addressing

332. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.docx
     August 01, 2010 - As another example, hospitals may want to improve patients’ experience of care as measured by the CAHPS … If a hospital wants to improve its CAHPS Hospital Survey scores related to nurse communication, an aim … might be “to improve scores on CAHPS Hospital Survey Questions 1, 2, and 3 by 5 percent within 1 year … All hospitals also saw improvements in CAHPS Hospital Survey scores after implementing bedside shift … to improve communication around pain management, an area in which Patewood wanted to improve their CAHPS

333. Care Coordination Accountability Measures for Primary Care Practice (pdf file)
     pcmh.ahrq.gov/sites/default/files/attachments/care%20coord%20account%20measures%20for%20pc.pdf
     January 01, 2012 -  The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Child Primary Care instrument … on care coordination separately for the core-only and full (core plus supplement) versions of the CAHPS … Primary Care (core survey only) 4c full Consumer Assessment of Healthcare Providers and Systems (CAHPS … ) - Adult Primary Care 4a - core only† Consumer Assessment of Healthcare Providers and Systems (CAHPS … † The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Child Primary Care instrument

334. Implementing Team Approaches for Improving Diabetes Care in Health Centers | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
     December 01, 2020 - Patients’ Experiences of Care: CG-CAHPS Communication (k=6). … Slide 23 Communication (CG-CAHPS) Image: Bar graph compares Pre and Post Communication: Community

335. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
     April 30, 2013 - As another example, hospitals may want to improve patients’ experience of care as measured by the CAHPS … CAHPS Hospital Survey questions related to communication include: • Q1: During this hospital stay, … Implementation Handbook) Guide to Patient and Family Engagement :: 10 If a hospital wants to improve their CAHPS … Hospital Survey scores related to physician communication, an aim might be “to improve scores on CAHPS

336. Hospital Resources | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/settings/hospital/resource/about.html
     December 01, 2017 - Sign up: CAHPS Database - Hospital Component Email updates Sign up: Hospital Survey on Patient

337. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
     August 01, 2010 - As another example, hospitals may want to improve patients’ experience of care as measured by the CAHPS … If a hospital wants to improve its CAHPS Hospital Survey scores related to nurse communication, an aim … might be “to improve scores on CAHPS Hospital Survey Questions 1, 2, and 3 by 5 percent within 1 year … All hospitals also saw improvements in CAHPS Hospital Survey scores after implementing bedside shift … to improve communication around pain management, an area in which Patewood wanted to improve their CAHPS

338. Module 12: An Introduction to Assessing Practices: (pdf file)
     pcmh.ahrq.gov/sites/default/files/attachments/pcpf-module-12-intro-to-assessing-practices.pdf
     September 01, 2015 - p=PACIC_Survey&s=36  Patient satisfaction and experience: o CAHPS® (Consumer Assessment of Healthcare … Patient surveys can be broad (e.g., clinician/group CAHPS ® ) or specific to certain types of transformations … (e.g., Patient Assessment of Chronic Illness Care, CAHPS ® Patient- Centered Medical Home Survey

339. Patient Narratives Can Catalyze Staff Improvement and Bolster Survey Scores | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/news/newsletters/e-newsletter/900.html
     February 01, 2024 - Use of the tool, which included AHRQ’s CAHPS® Clinician & Group Survey with Narrative Item Sets ,

340. Comparative Reports on Health Plans | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/resources/comparative-reports/health-plans.html
     December 01, 2022 - The scores for patient experience with health plans use CAHPS rating and composite measures.