-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
January 01, 2012 - Committee; Member, Health Literacy Missouri Coordinating Council
Moderator
Carla Zema, Consultant, CAHPS … Vincent College and consultant to the CAHPS User
Network. … You know, we found the
CAHPS Health Literacy Item Set to be very useful. … and the Health System CAHPS as these will be very useful as we move into those settings. … The CAHPS User Network also offers free technical assistance and can be reached by calling the
CAHPS
-
pcmh.ahrq.gov/cpi/about/otherwebsites/data-tools/index.html
August 01, 2022 - (MEPS-HC)
Insurance Component (MEPS-IC)
Consumer Assessment of Healthcare Providers and Systems (CAHPS … )
Health Plan Survey (HP-CAHPS)
Clinicians and Groups Survey (CG-CAHPS)
National Healthcare Quality
-
pcmh.ahrq.gov/talkingquality/translate/presentation.html
April 01, 2016 - Presentation delivered at the 10th National CAHPS User Group Meeting, March 31, 2006. p. 9-11. … Available at: http://archive.ahrq.gov/cahps/news-and-events/events/UGM10/DAY2_cd_1_Carman.pdf . … Presentation delivered at the 11th National CAHPS User Group Meeting, CAHPS College, December 3, 2008 … Available at: http://archive.ahrq.gov/cahps/news-and-events/events/UGM11/McGee.pdf . [5] Hibbard JH
-
pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
April 01, 2023 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Patient Experience with Ambulatory Care
Research on Improving Patient Experience
CAHPS
-
pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html
March 01, 2020 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Announcements
Contact CAHPS
Strategy 6G: Training To Advance Physicians'
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-span-653b.pdf
September 01, 2011 - CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument – Spanish
CAHPS® Nursing Home … Discharged Resident Instrument
Language: Spanish
For assistance with this survey, please contact the CAHPS … The CAHPS team’s recommendations include the following:
• If feasible, insert blank pages as needed … CAHPS® Nursing Home Survey
Instructions for Front Cover
Instructions for Format of Questionnaire
Instrucciones
-
pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6a-openaccess.html
March 01, 2020 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Announcements
Contact CAHPS
Strategy 6A: Open Access Scheduling for Routine
-
pcmh.ahrq.gov/health-literacy/improve/index.html
March 01, 2024 - CAHPS Health Literacy Item Sets
The CAHPS Health Literacy Item Sets ask about providers' efforts … Supplemental health literacy items to assist in efforts to improve organizational are available for the CAHPS
-
pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
March 01, 2020 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … )
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Announcements
Contact CAHPS
Strategy 6R: Reminder Systems for Immunizations
-
pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
April 01, 2023 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Announcements
Contact CAHPS
Strategy 6H: Tools To Help Patients Communicate
-
pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
April 01, 2023 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Patient Experience with Ambulatory Care
Research on Improving Patient Experience
CAHPS
-
pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
March 01, 2020 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Announcements
Contact CAHPS
Strategy 6K: Cultivating Cultural Competence
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - Child Hospital Survey
CAHPS® Hospital Survey
Version: Child Version
Language: English
File name … The CAHPS team’s recommendations include the following:
• If feasible, insert blank pages as needed … CAHPS Child Hospital Survey English
Child_HCAHPS_English_Survey_954a.docx 5/12/2016
Survey Instructions … that tells you what question to answer next, like this:
Yes → If Yes, go to #1 on page 1
No
CAHPS … CAHPS Child Hospital Survey English
Child_HCAHPS_English_Survey_954a.docx 10 5/12/2016
CAHPS® Hospital
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
January 01, 2011 - Lawrence Center for Quality and Safety
Moderator
Carla Zema, Consultant, CAHPS User Network; Assistant … User Network welcomes you to the CAHPS podcast
series on improving patients’ experiences with care. … Vincent College and consultant to
the CAHPS User Network. I’m here today with Dr. … the CAHPS Help Line at 1-800-492-9261 or via email at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@]
a-h-r-q.gov [cahps1@ahrq.gov].
-
pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
Ambulatory Care Improvement Guide
Section 1: About the CAHPS Ambulatory … Announcements
Contact CAHPS
Strategy 6P: Service Recovery Programs
-
pcmh.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/emerging/index.html
June 01, 2020 - of measures in established quality measurement sets such as the Consumer Assessment of Health Plans (CAHPS … Online Resources:
For more information on CAHPS®, go to: http://www.ahrq.gov/chtoolbx/measure2.htm … Models for measuring medical home using the CAHPS® survey will be available on the CAHMI Web site in … In Phase I, an expert advisory group was established to assess the potential of using CAHPS® data to … Models for analyzing CAHPS® data to measure mental and behavioral health for children and adolescents
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
January 01, 2012 - Carla Zema, Consultant, CAHPS User Network; Assistant Professor of Economics and Health Policy, Saint … User Network welcomes you to the CAHPS podcast
series on improving patients’ experiences with care. … Vincent College and also a
consultant to the CAHPS User Network. … She has also served as one of the principal investigators for the CAHPS consortium grantee team from … The CAHPS User Network also offers free
technical assistance and can be reached by calling the CAHPS
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
January 01, 2011 - Patrick Jordan, Chief Operating Officer, Newton-Wellesley Hospital
Moderator
Carla Zema, Consultant, CAHPS … Vincent College and also a consultant with the CAHPS
User Network. … Slide 2
With the national implementation of the CAHPS Hospital Survey by CMS, hospitals have a very … For more information on other aspects or areas for improvement, check out the CAHPS Improvement Guide … You can also access other QI resources such as case studies detailing
the use of CAHPS survey results
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
January 01, 2012 - Development for the Massachusetts Health Quality
Partners (MHQP)
Moderator
Carla Zema, PhD, Consultant, CAHPS … User Network welcomes you to the CAHPS podcast
series on improving patients’ experiences with care. … Vincent College and also a
consultant to the CAHPS User Network. … care experiences that we’ve been running, gosh for almost a decade, and is
really a variant of the CAHPS … And all of the items you mentioned are also CAHPS items
on the Clinician & Group Survey as well.
-
pcmh.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
January 01, 2023 - CAHPS ® Clinician & Group Survey
CAHPS , or the Consumer Assessment of Healthcare Providers and Systems … The CAHPS Clinician & Group Survey assesses the experiences of patients with physicians and their office