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pbrn.ahrq.gov/cahps/surveys-guidance/hp/index.html
April 01, 2024 - Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … Administering the CAHPS Health Plan Survey
Guidance for using the CAHPS Health Plan Survey (ZIP, 2.5 … Review measures from the CAHPS Health Plan Survey . … This modified survey is designated with an "H" after the version number (e.g., CAHPS 5.0H, CAHPS 5.1H … Aggregated Results for the CAHPS Health Plan Survey
The CAHPS Health Plan Survey Database aggregates
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pbrn.ahrq.gov/cahps/surveys-guidance/ich/index.html
November 01, 2023 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … CMS provides translations of the CAHPS In-Center Hemodialysis Survey in several languages . … Presentation at the 10th National CAHPS User Group Meeting.
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pbrn.ahrq.gov/cahps/surveys-guidance/oas/index.html
November 01, 2023 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … Review by the CAHPS Consortium.
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pbrn.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
November 01, 2023 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … For technical assistance with this survey, contact: HCBS-CAHPS@cms.hhs.gov .
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pbrn.ahrq.gov/cahps/surveys-guidance/hospital/index.html
November 01, 2023 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … Hospital Survey
The CAHPS Hospital Survey (often referred to as HCAHPS or Hospital CAHPS) asks
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pbrn.ahrq.gov/cahps/surveys-guidance/home/index.html
November 01, 2023 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … Research and Quality's (AHRQ) CAHPS program. … the standard CAHPS process. … CMS submitted the CAHPS Home Health Care Survey to the National Quality Forum in late 2008.
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pbrn.ahrq.gov/cahps/surveys-guidance/hospice/index.html
December 01, 2023 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … CMS provides translations of the CAHPS Hospice Survey in several languages. … The development of the CAHPS Hospice Survey followed the standard CAHPS process.
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pbrn.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … Clinician & Group Survey
The CAHPS ® Clinician & Group Survey (CG-CAHPS) asks patients to report … or approved as a CAHPS survey. … Administering the CAHPS Clinician & Group Survey
Guidelines for Using the CAHPS Clinician & Group Survey … Review measures from the CAHPS Clinician & Group Survey .
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pbrn.ahrq.gov/cahps/surveys-guidance/nh/index.html
August 01, 2023 - More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … Unlike other CAHPS surveys, it is designed to be administered in person. … These are currently the only CAHPS instruments that ask about quality of life.
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pbrn.ahrq.gov/cahps/consumer-reporting/guidelines/index.html
May 01, 2022 - )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
CAHPS Measures … CAHPS
Guidelines for Reporting CAHPS Survey Results
When developing a … Reporting CAHPS Survey Results to Non-Consumers
The results of CAHPS surveys are often reported to … Distributing a CAHPS Report
The success of a CAHPS project often rides on the effectiveness of the
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pbrn.ahrq.gov/cahps/consumer-reporting/measures/index.html
September 01, 2020 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
CAHPS Measures … CAHPS
CAHPS Measures of Patient Experience
Each CAHPS survey produces … Measures From the CAHPS Ambulatory Care Surveys
CAHPS Health Plan Survey Measures (versions 5.0) … CAHPS Clinician & Group Survey Measures (version 3.0)
CAHPS Cancer Care Survey Measures
CAHPS Surgical
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pbrn.ahrq.gov/cahps/surveys-guidance/cancer/index.html
July 01, 2020 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Survey … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … Analyzing CAHPS survey data . … Review measures from the CAHPS Cancer Care Survey . … These measures expand on the measures from the CAHPS Clinician & Group Survey .
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pbrn.ahrq.gov/cahps/surveys-guidance/echo/index.html
May 01, 2022 - Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … Two CAHPS products are available to address this need:
Supplemental items for the CAHPS Clinician & … Group Survey and the CAHPS Health Plan Survey
CAHPS Experience of Care and Health Outcomes (ECHO) … Supplemental Items: Access to Mental Health Care
Users of the CAHPS Health Plan Survey or CAHPS Clinician … Review measures from the CAHPS ECHO Survey 3.0 .
Measures for children.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-eng20-1451a.pdf
October 01, 2011 - CAHPS Surgical Care Survey
CAHPS® Surgical Care Survey
Version: 2.0
Population: Adult
Language: … 1 Yes
2 No
CAHPS Surgical Care Survey
2
7. … 1 Yes, definitely
2 Yes, somewhat
3 No
CAHPS Surgical Care Survey
4
23. … 1 Yes
2 No → If No, go to #35
CAHPS Surgical Care Survey
5
31. … 1 Male
2 Female
CAHPS Surgical Care Survey
7
42.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
www.ahrq.gov/cahps
To Ask a Question
54
www.ahrq.gov/cahps … Wrap-Up
• Review the guidance document: About the CAHPS
Patient Narrative Elicitation Protocol … about_patient_narratives_elicitation_protocol_cg30_2315.pdf
mailto:cahps1@westat.com
www.ahrq.gov/cahps … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
56
mailto:cahps1 … @westat.com
http://www.ahrq.gov/cahps/
To Ask a Question
Wrap-Up
Questions or comments?
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
Collection of Statewide Patient
Comments in Massachusetts
Barbra … Innovations
MHQP conducted a pilot study with CHPI in 2015, pilot
included feasibility testing of the 5Q CAHPS
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
Introducing a Protocol To Obtain
Patient Comments Using the CAHPS … – 2:00 pm EST
www.ahrq.gov/cahps
CAHPS Webcast Series
• Consumer Assessment of Healthcare Providers … Develops standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys … & Group Survey
(CG-CAHPS):
CAHPS Patient Narrative Elicitation Protocol
• Review the development … • Use Q&A feature to ask for help.
8
www.ahrq.gov/cahps
To Ask a Question
9
www.ahrq.gov/cahps
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
Development and Testing of
the CAHPS Elicitation Protocol
Mark … Schlesinger
Yale School of Public Health
www.ahrq.gov/cahps
Goals for narrative elicitation: specifics … informed by
considerations for field implementation
151
• Aspirations: Protocol that can augment CAHPS … “gold standard” interviews
• Total of 332 elicitations;
• 20% by phone, 80% by web
• 50% before CAHPS … testing
www.ahrq.gov/cahps16
Applying goals for narrative elicitation
www.cahps.ahrq.gov17
CAHPS
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
Implementation of the
CAHPS Elicitation Protocol
Lise Rybowski … The Severyn Group
www.ahrq.gov/cahps
Two Options for Administration
• As part of the Clinician … www.ahrq.gov/cahps
CAHPS Sampling Methodology
• Recommendation: Follow guidance in Fielding the
CAHPS … in using the CAHPS
Patient Narrative Elicitation Protocol? … CAHPS Elicitation Protocol
Two Options for Administration
Using the Protocol as Part of CG-CAHPS: Key
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - CAHPS American Indian Survey
CAHPS American Indian Survey Adult Questionnaire
CAHPS® American … Indian Survey
Version: Adult
Language: English
For assistance with this survey, please contact the CAHPS … The CAHPS team’s recommendations include the following:
· If feasible, insert blank pages as needed … that tells you what question to answer next, like this:
|X| Yes If Yes, go to #1 on page 1
|_| No
CAHPS … | Some college or 2-year degree
7|_| 4-year college graduate
8|_| More than 4-year college degree
CAHPS