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healthcare411.ahrq.gov/talkingquality/measures/setting/health-plan/measurement-sets.html
December 01, 2022 - Health Plan Survey (CAHPS stands for Consumer Assessment of Healthcare Providers and Systems)
These … Also, an NCQA-approved external survey organization must administer the CAHPS survey when it is part … CAHPS ® Health Plan Survey
CAHPS refers to a family of standardized surveys that can be used to gather … The CAHPS Health Plan Survey consists of over 40 items that ask the respondent to rate their experiences … For more information about the survey, visit the CAHPS website .
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healthcare411.ahrq.gov/cahps/quality-improvement/reports-and-case-studies/Report_ICH-QI-Project.html
March 01, 2016 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers
Improving … Patient Experience
CAHPS Announcements
Contact CAHPS
Improving the … For a sample of this report, contact the CAHPS User Network at cahps1@ahrq.gov or 1-800-492-9261. … https://www.ahrq.gov/cahps/quality-improvement/reports-and-case-studies/Report_ICH-QI-Project.html
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
Questions and … Answers
www.ahrq.gov/cahps
Using the Webcast Console to Submit Questions
• Question and Answer … Select Q&A
Type question in the box
that opens
Type question here
53
www.ahrq.gov/cahps
Get … CAHPS News and Announcements
• Want to stay up to date on all things CAHPS? … mailto:cahps1@westat.com
https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-intro.pdf
May 18, 2023 - HCBS CAHPS Survey Database: What You Need to Know - INTRO
Participating in the 2022 CAHPS® Home and … Community-Based Services (HCBS CAHPS)
Survey Database: What You Need to Know
A Webcast Presented … by the AHRQ CAHPS User Network
May 18, 2023
12:30 – 1:30 pm ET
2
Webcast Technical Info
• Audio … , MD
• Kathleen Woodward, M.S.P.H., The Lewin Group, Falls
Church, VA
• Michael Corrothers, HCBS CAHPS … Survey
►HCBS CAHPS Database
• Questions and Answers
Participating in the 2022 CAHPS®Home and Community-Based
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - Administering the CAHPS Child Hospital Narrative Item Set
Administering the CAHPS® Child Hospital … Like all CAHPS
supplemental items, these narrative items are optional; they are not part of the core … • obtain ongoing feedback when the CAHPS survey is not being
administered. … https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
http://www.ahrq.gov/cahps … -93.pdf
Administering the CAHPS® Child Hospital Narrative Item Set
Page 4
• Cost.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
August 01, 2017 - for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence
The CAHPS … August 2017
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … Relevant Questions on the CAHPS Health Plan Survey
Survey questions related to cultural competence are … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6m.pdf
October 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Group Visits
The CAHPS Ambulatory … October 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
The CAHPS … p=The_Chronic_Care_Model&s=2
The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for … p=Critical_Tools&s=162
The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-section-6a.pdf
July 27, 2017 - Patient Experience with Ambulatory Care: Open Access Scheduling for Routine and Urgent Appointments
The CAHPS … July 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
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healthcare411.ahrq.gov/cahps/news-and-events/events/webinar-012617.html
May 01, 2018 - )®
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Research Meetings
Reporting Results … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … Clinician & Group Survey (CG-CAHPS). … https://www.ahrq.gov/cahps/news-and-events/events/webinar-012617.html
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol
QUESTIONS & ANSWERS
The CAHPS … Updated February 2017 | www.ahrq.gov/cahps
mailto:CAHPS1@westat.com
Questions & Answers: The CAHPS … /cahps/surveys-guidance/item-sets/elicitation/development/index.html
Questions & Answers: The CAHPS … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS
Survey? … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS Survey?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? … The results of the ACO CAHPS Survey (which
builds upon the CG-CAHPS core survey) are used for public … for PQRS Survey, which also builds upon the CG-
CAHPS core survey. … The CAHPS Ambulatory Care Improvement Guide
2. Why Improve Patient Experience? … The CAHPS Ambulatory Care Improvement Guide
2. Why Improve Patient Experience?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Strategies for Improving
CAHPS Health Plan … Survey Scores
A p r i l 1 3 , 2 0 1 6
“Strategies for Improving CAHPS Health Plan Survey Scores … • CAHPS Proxy mirror
CAHPS
• Gain deeper insight
• Understand member
feedback at a deeper … level
Develop
• CAHPS is directional;
CAHPS Proxy’s is insightful
• Can understand “why” … Health Plan Survey Scores
CareSource
CAHPS Strategies
CAHPS Proxy
Health Partner Insight
Consumer
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and … for the CAHPS Child Hospital Survey
• Sample Telephone Script for the CAHPS
Child Hospital Survey … Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free
programs for analyzing … https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com … Types of Measures
Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of
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healthcare411.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
February 01, 2023 - CAHPS Hospital Survey.
The Leapfrog Group’s Measures. … CAHPS Hospital Survey—Adult Version
The Consumer Assessment of Healthcare Providers and Systems (CAHPS … Download the CAHPS Hospital Survey and learn more about its implementation. … Data Source: Scores from the CAHPS Hospital Survey are available from the Care Compare website . … CAHPS Child Hospital Survey
The CAHPS Child Hospital Survey is a standardized survey instrument that
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - CAHPS Health Plan Survey Child Medicaid Survey 5.1
CAHPS Health Plan Survey
Version: Child Medicaid … Survey 5.1
Language: English
Notes
• Release of 5.1 version: The CAHPS team updated this survey … Learn
more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … /cahps/surveys-guidance/item-sets/search.html. … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - CAHPS Clinician & Group Adult Visit Survey 4.0 (beta)
CAHPS Clinician & Group Survey
Version: Adult … The CAHPS team developed this version to support users in asking about all
synchronous visits, including … Consortium or approved as a CAHPS survey … Learn more about this survey at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … 1 Male
2 Female
CAHPS Clinician & Group Visit Adult Survey 4.0 (beta)
4
29.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - Materials available for all CAHPS surveys:
• Analyzing CAHPS Survey Data: Free programs for analyzing … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html
https://www.ahrq.gov/cahps/surveys-guidance … https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com … for Using the CAHPS® Clinician & Group Survey
Section 1: Preparing a Questionnaire Using the
CAHPS … a Questionnaire Using the CAHPS Clinician & Group Survey
Page 3
Guidelines for Using the CAHPS
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs
The CAHPS … Agency for Healthcare Research and Quality,
Rockville, MD. http://www.ahrq.gov/cahps/cahps-database/ … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … The CAHPS Ambulatory Care Improvement Guide
6.P. SERVICE RECOVERY PROGRAMS
6.P.1.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
Preliminary Findings … Initiatives and Clinical Professor,
Center for Patient Partnerships
Madison, WI
www.ahrq.gov/cahps … 0%
10%
20%
30%
40%
50%
60%
32
What’s Important to NYP Patients: Part 1
Relative to CG-CAHPS … Composites
Integral
28%
Proximal
19%
Distal
53%
www.ahrq.gov/cahps
0%
10%
20%
30%
40% … Care
36%
MD
Communications
53%
Coordination of
Care
3%
Front-Office Staff
8%
www.ahrq.gov/cahps
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
March 15, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Q&A Session
“Strategies for Improving CAHPS … Health Plan Survey Scores”
A Webcast Presented by the AHRQ CAHPS User Network
March 15, 2016
12: … 00 – 1:00 pm EDT
www.cahps.ahrq.gov
To Ask a Question
44
www.cahps.ahrq.gov
CAHPS Ambulatory … /cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html
www.cahps.ahrq.gov
CAHPS … Ambulatory Care Improvement Guide
CAHPS E-mail Updates
Thank You!