-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
December 11, 2017 - the CAHPS American Indian Survey
CAHPS® American Indian Survey
Document No. 809
Updated 12/11/2017 … Types of Measures
Like all CAHPS surveys, the CAHPS American Indian Survey generates three types
of … Measures from the CAHPS American Indian Survey
Document No. 809
Page 2
CAHPS® American Indian … For guidance on reporting CAHPS survey results to consumers, refer to advice
developed for the CAHPS … CAHPS® American Indian Survey
• Reporting Results to Consumers (AHRQ CAHPS Web site)
• TalkingQuality
-
ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
July 01, 2019 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Research Meetings
Reporting Results … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … and Quality AHRQ's CAHPS Program (PDF, 888 KB)
Ingrid Nembhard, Ph.D., M.S. … https://www.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
-
ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
August 01, 2019 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Research Meetings
Reporting Results … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … developed by the CAHPS team for use with the CAHPS Clinician & Group Survey. … https://www.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/ron_hay-slides.pdf
January 01, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0
www.cahps.ahrq.gov
CAHPS Research Directions … • Impact of Shortening CG-CAHPS Survey
• Simplifying CG-CAHPS Item Wording
• Effect of Incentives … Possibilities for shortening the
CAHPS Clinician and Group Survey. Medical Care. … Reading and understanding this CAHPS
question requires 12th grade reading
skills. … Directions
Impact of Shortening CG-CAHPS Survey
Simplifying CG-CAHPS Item Wording (Q6 Screening
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-237-fullreport.pdf
October 01, 2019 - , specifically CAHPS Health Plan Survey – Child Medicaid Survey. … ,
specifically CAHPS Health Plan Survey – Child Medicaid Survey. … Specific CAHPS
survey data may also be voluntarily provided to AHRQ’s National CAHPS Benchmarking
Database … Medicaid programs are likely to contract with approved CAHPS vendors who agree to adhere to
CAHPS specifications … XXI) and report to CMS that CAHPS was conducted.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
Using the CAHPS … and the CAHPS Database. … CAHPS Clinician & Group Survey, or CG-CAHPS. … of CAHPS surveys. … So those data are not available for ACO CAHPS or the PQRS CAHPS
Survey on the CAHPS Database Web site
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
September 01, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0
www.cahps.ahrq.gov
Why Create CG-CAHPS 3.0 … had long been a focus of
CAHPS development and testing efforts
• Promote alignment of content and … CG-CAHPS 3.0 Content
In the last 6 months…
Q6. … CG-CAHPS 3.0 Content
In the last 6 months…
Q11. … Release of CG-CAHPS
CG-CAHPS 3.0
To Ask a Question
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/4_dale-shaller_closing.pdf
June 12, 2015 - Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices … www.cahps.ahrq.gov
To Ask a Question
33
www.cahps.ahrq.gov
2013 CG-CAHPS Database Comparative … Database Chartbook
35
www.cahps.ahrq.gov
CAHPS Database 2015 Schedule
• Clinician & Group … Database Comparative Data Available
2013 CG-CAHPS Database Chartbook
CAHPS Database 2015 Schedule … CAHPS E-mail Updates
Thank You!
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_closing.pdf
September 28, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0
www.cahps.ahrq.gov
CAHPS at the 2015 AHRQ … Research
Conference
• Pre-conference session: “CAHPS Research Tools
and Resources”
• Sunday, October … www.surveymonkey.com/s/J59XJ3S
47
https://www.surveymonkey.com/s/J59XJ3S
www.cahps.ahrq.gov
CAHPS … Sessions at the 2015 AHRQ
Research Conference
• The Evolution of CAHPS: A 20-Year Perspective
• … at the 2015 AHRQ Research Conference
CAHPS Sessions at the 2015 AHRQ Research Conference
CAHPS E-mail
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/3_Liza_Nyeko_slides_37-40.pdf
October 08, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement
Using CG-CAHPS for Patient … Improvement Work at
Massachusetts General Hospital
Liza Nyeko
Rick Evans
October 8, 2013
CG-CAHPS … improvements, providers, and staff
• collect hundreds of comments weekly on gamut of issues
CG-CAHPS … • Utilized to generate internal ongoing and custom reports
•
•
•
•
•
•
•
•
•
•
CG-CAHPS … CG-CAHPS Data Access
CG-CAHPS Reporting
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-h.pdf
July 07, 2017 - Improving Patient Experience with Ambulatory Care: Tools to Help Patients Communicate Their Needs
The CAHPS … July 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-g.pdf
July 31, 2017 - Patient Experience with Ambulatory Care: Training to Advance Physicians’ Communication Skills
The CAHPS … July 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … http://ecp.acponline.org/marapr99/thriving.pdf
http://web.uri.edu/cprc/detailed-overview/
The CAHPS
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-i.pdf
July 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Shared Decision-Making
The CAHPS … July 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-j.pdf
July 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Support Groups and Self-Care
The CAHPS … July 2017 (updated)
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service
The CAHPS … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … Results of Interventions at Harvard Pilgrim: Performance on
CAHPS Measures
CAHPS Item (from Health … The CAHPS Ambulatory Care Improvement Guide
6.Q. STANDARDS FOR CUSTOMER SERVICE
6.Q.1.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/about/measures-nursing-home-family-member-609.pdf
December 28, 2017 - Patient Experience Measures from the CAHPS Nursing Home Family Member Survey
Patient Experience Measures … from the CAHPS Nursing Home Family Member Survey
CAHPS® Nursing Home Family Member Survey … Measures from the CAHPS Nursing Home Family Member Survey
Document No. 609
Page 2
CAHPS® Nursing … Learn more about using CAHPS survey results to improve patient experience. … Related resource: The CAHPS Ambulatory Care Improvement Guide
http://www.ahrq.gov/cahps/consumer-reporting
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/4-approach-qi-process/cahps-section-4-ways-to-approach-qi-process.pdf
May 17, 2017 - The CAHPS Ambulatory Care Improvement Guide: Ways to Approach the Quality Improvement Process
The CAHPS … The CAHPS Ambulatory Care Improvement Guide
4. … /cahps/quality-improvement/reports-and-case-studies/index.html
The CAHPS Ambulatory Care Improvement … CAHPS Issue Brief. … The CAHPS Ambulatory Care Improvement Guide
4.
-
ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6b.html
June 01, 2014 - Agency for Health Research and Quality CAHPS Web site, CAHPS Bibliography. … Agency for Health Research and Quality CAHPS Web site, CAHPS Bibliography. … Agency for Health Research and Quality CAHPS Web site, CAHPS Bibliography. … ECHO Survey, (4) CAHPS Dental Plan Survey, (5) CAHPS American Indian Survey, and (6) CAHPS Home Health … ECHO Survey, (4) CAHPS Dental Plan Survey, (5) CAHPS American Indian Survey, and (6) CAHPS Home Health
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
July 03, 2023 - Feedback Reporting Methods Webcast - Welcome from AHRQ
Welcome from AHRQ
Caren Ginsberg, PhD
Director, CAHPS … ® Program
• CAHPS® = Consumer Assessment of Healthcare Providers and
Systems
• The CAHPS program conducts … survey results
• AHRQ does not mandate the use of CAHPS surveys
► Requirements for using CAHPS surveys … are established by other
organizations
7
CAHPS Surveys
• CAHPS surveys measure experience:
► … ® Program
CAHPS Surveys
CAHPS Supplemental Narrative Item Sets
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/3_Deborah_Kilstein_slides_29-40.pdf
January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
CAHPS Sponsor Report … Based on submissions to CAHPS Database
ACAP works with Westat to obtain
authorizations (health … averages result from an ACAP analysis of CAHPS data from
AHRQ’s CAHPS Database
69%
64% 62%
56% … Overall Health Plan Rating, 2011
Rating of 9 or 10 Rating of7 or 8
40
CAHPS Sponsor Report The … ACAP Use of Sponsor Report
ACAP CAHPS Analysis