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441. Patient Experience Measures from the CAHPS Cancer Care Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/measures-cancer-509.pdf
     January 01, 2005 - Patient Experience Measures from the CAHPS Cancer Care Survey CAHPS® Cancer Care Survey and Instructions … the CAHPS Cancer Care Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free … http://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com http://www.ahrq.gov/cahps/surveys-guidance … /index.html CAHPS® Cancer Care Survey and Instructions Patient Experience Measures from the CAHPS … CAHPS Web site) http://www.ahrq.gov/cahps/quality-improvement/index.html http://www.ahrq.gov/cahps/

442. Patient Experience Measures from the CAHPS Health Plan Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
     September 08, 2017 - the CAHPS Health Plan Survey CAHPS® Health Plan Survey and Instructions Document No. 2109 Updated … for all CAHPS surveys • Analyzing CAHPS Survey Data: Free programs for analyzing the data, guidance … https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com https://www.ahrq.gov/cahps/surveys-guidance … /cahps/surveys-guidance/helpful-resources/analysis/index.html http://www.ahrq.gov/cahps/surveys-guidance … Patient Experience Measures from the CAHPS Health Plan Survey Document No. 2109 Page 3 CAHPS

443. Useful Online Tools for CAHPS Survey Users - FISHER (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-fisher.pdf
     January 01, 2022 - Useful Online Tools for CAHPS Survey Users - FISHER WELCOME FROM AHRQ Sylvia Fisher, PhD Senior Social … AHRQ can not require the use of our tools and products. 8 CAHPS Index: https://www.ahrq.gov/cahps … /cahps/news-and- events/events/webinar-011922.html https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov … /cahps/news-and-events/events/webinar-011922.html Welcome from AHRQ Agency for Healthcare Research … and Quality CAHPS Index

444. Understanding CAHPS Surveys: A Primer for New Users - Introduction (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro-2023.pdf
     January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Introduction Understanding CAHPS® Surveys: A … Primer for New Users A Webcast Presented by the AHRQ CAHPS User Network January 11, 2022 1:00 – 2:00 … Poor Connection • Use Q&A: For Questions or Other Problems • Event Website: https://events.westat.com/cahps … Program • CAHPS Survey Basics ► Design principles ► Survey measures ► Sampling and administration … Highlights • Question and Answers 4 Today’s Speakers • Caren Ginsberg, Ph.D., CPXP, Director CAHPS

445. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
     October 30, 2017 - About the CAHPS® Health Literacy Item Set for Hospitals About the CAHPS Health Literacy Item Set for … Page 1 Introduction The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are designed to … The purpose of the CAHPS Health Literacy Item Set for Hospitals is to enhance the capacity of the CAHPS … the CAHPS Health Plan Survey. … Topics Covered by the CAHPS Health Literacy Item Set for Hospitals The CAHPS Health Literacy Item Set

446. Useful Online Tools for CAHPS Survey Users - INTRO (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-intro.pdf
     January 01, 2022 - Useful Online Tools for CAHPS Survey Users - INTRO Useful Online Tools for CAHPS Survey Users A Webcast … Presented by the AHRQ CAHPS User Network November 16, 2022 3:00 pm - 4:00 pm ET Need Help? … participant tip sheet 4 https://events.westat.com/cahps/ Today’s Speakers Daniel Sangria, M.A., … Tool” • Introduction to the CAHPS Analysis Program • AHRQ Data Tools & CAHPS Data Reporting • Concluding … Remarks and Adjournment Useful Online Tools for CAHPS Survey Users Need Help?

447. Comparability of Results for the 2.0 and 3.0 Versions of the CAHPS Clinician & Group Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
     July 01, 2015 - Clinician & Group Survey (CG-CAHPS). … Key Findings About Comparability The CAHPS Consortium’s analyses of CG-CAHPS 2.0 data from the 2014 … Learn more about the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg … Download the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg/instructions … /cahps/surveys-guidance/cg/index.html http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions/index.html

448. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
     April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A p r i l 1 3 , 2 0 1 6 “Strategies for Improving CAHPS Health Plan Survey Scores … • CAHPS Proxy mirror CAHPS • Gain deeper insight • Understand member feedback at a deeper … level Develop • CAHPS is directional; CAHPS Proxy’s is insightful • Can understand “why” … Health Plan Survey Scores CareSource CAHPS Strategies CAHPS Proxy Health Partner Insight Consumer

449. Understanding CAHPS® Surveys: A Primer for New Users Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdf
     January 19, 2022 - Understanding CAHPS® Surveys: A Primer for New Users Webcast Understanding CAHPS® Surveys: A Primer … for New Users A Webcast Presented by the AHRQ CAHPS User Network January 19, 2022 1:00 – 2:00 pm ET … program • Define CAHPS surveys and their purpose • Describe how CAHPS surveys are developed and administered … • Review how CAHPS survey results can be used to improve patient experience • Provide answers to … your questions 5 Today’s Speakers • Caren Ginsberg, Ph.D., CPXP, Director CAHPS & SOPS, Center

450. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-GINSBERG (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-ginsburg.pdf
     January 01, 1995 - Introduction to CAHPS VI Caren Ginsberg, PhD Director, CAHPS & SOPS Programs, AHRQ AHRQ’s CAHPS … Department of Health and Human Services ► Since 1995, AHRQ’s CAHPS Program has advanced the science … • AHRQ is interested in updates to CAHPS Health Plan, CAHPS Clinician and Group surveys. 12 Area … Supporting dissemination and promotion activities of the CAHPS Program 16 http://www.ahrq.gov/cahps … /news-and-events/research-meetings Introduction to CAHPS VI AHRQ’s CAHPS® Program Background The

451. Understanding CAHPS® Surveys: A Primer for New Users - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-intro.pdf
     January 22, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Intro Understanding CAHPS® Surveys: A Primer … for New Users A Webcast Presented by the AHRQ CAHPS User Network January 22, 2020 1:00 – 2:00 pm ET … box that opens Type question here 3 Today’s Speakers • Caren Ginsberg, Ph.D., CPXP, Director, CAHPS … Fry, Senior Study Director, Westat 4 Our Focus Today • Present a comprehensive overview of the CAHPS … program • Discuss what the CAHPS surveys are and what their purpose is • Describe how CAHPS surveys

452. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
     October 01, 2015 - About the CAHPS® Health Literacy Item Set for Hospitals CAHPS® Adult Hospital Survey: Supplemental … 10/01/2015 Page 1 Introduction The CAHPS Hospital Survey (HCAHPS) and other CAHPS surveys are … The purpose of the CAHPS Health Literacy Item Set for Hospitals is to enhance the capacity of the CAHPS … Similar item sets are available to supplement the CAHPS Clinician & Group Survey and the CAHPS Health … http://www.hcahpsonline.org/ CAHPS® Adult Hospital Survey: Supplemental Items About the CAHPS Health

453. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
     March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey CAHPS® Child Hospital Survey and … for the CAHPS Child Hospital Survey • Sample Telephone Script for the CAHPS Child Hospital Survey … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of

454. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
     March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey CAHPS® Child Hospital Survey and … for the CAHPS Child Hospital Survey • Sample Telephone Script for the CAHPS Child Hospital Survey … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of

455. About the CAHPS Patient-Centered Medical Home (PCMH) Item Set (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/about-pcmh-item-set-cg20.pdf
     May 22, 2014 - About the CAHPS Patient-Centered Medical Home (PCMH) Item Set CAHPS® Clinician & Group Surveys and … 1 What’s in the CAHPS PCMH Item Set? … Letters for the CAHPS Clinician & Group Surveys • Sample Telephone Script for the CAHPS Clinician … • CAHPS Analysis Program (SAS) • Preparing and Analyzing Data from the CAHPS Clinician & Group … What’s in the CAHPS PCMH Item Set?

456. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_intro.pdf
     September 17, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 Introducing the New CAHPS Clinician & Group … Survey 3.0 A Webcast Presented by the AHRQ CAHPS User Network September 17, 2015 1:00 – 2:30 pm … EDT www.cahps.ahrq.gov CAHPS Webcast Series • Consumer Assessment of Healthcare Providers and … standardized surveys and related products, including the CAHPS Database • CAHPS Surveys • Assess … Clinician & Group Survey 3.0 CAHPS Webcast Series CAHPS Family of Surveys Our Focus Today Today

457. HCBS CAHPS Survey Database: What You Need to Know - BROWN (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-brown.pdf
     June 21, 2023 - HCBS CAHPS Survey Database: What You Need to Know - BROWN Looking Forward: HCBS Quality Measures Alignment … and HCBS CAHPS® Survey Melanie Brown, PhD, Technical Director Division of Community Systems Transformation … Development aligned with CAHPS 4. Survey sponsor can determine frequency of use 5. … HCBS CAHPS is publicly available for voluntary use in HCBS programs as part of quality assurance and … CMS HCBS Quality Strategy Elements HCBS CAHPS Survey Key Features of HCBS CAHPS Survey Sample Design

458. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
     September 01, 2015 - Preparing a Questionnaire Using the CAHPS Clinician & Group Survey Preparing a Questionnaire Using … the CAHPS Clinician & Group Survey Document No. 2032 Updated 9/1/2015 CAHPS® Clinician & Group … and Emails for the CAHPS Clinician & Group Survey • Sample Telephone Script for the CAHPS Clinician … & Group Survey • Translating CAHPS Surveys Data Analysis Program and Guidelines • CAHPS Analysis … Also see the FAQs on the CAHPS Web site: https://cahps.ahrq.gov/apps/FAQ.aspx.

459. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_closing.pdf
     October 01, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans www.cahps.ahrq.gov … 35 http://www.cahpsdatabase.ahrq.gov/ www.cahps.ahrq.gov 2014 CAHPS Health Plan Survey Chartbook … 36 www.cahps.ahrq.gov CAHPS Database 2015 Schedule • Health Plan Database Submission & Reporting … Health Plan Survey Comparative Results 2014 CAHPS Health Plan Survey Chartbook CAHPS Database 2015 … Schedule CAHPS Health Plan Survey�Data Submission Site CAHPS E-mail Updates Thank You!

460. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/2_Janice_Ricketts_slides_12-28.pdf
     January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance CAHPS Database … Online Reporting System 12 CAHPS Database 13 • The CAHPS Database receives data voluntarily … through online Data Submission systems • Submission & Online Reporting Systems located on the CAHPS … respondents – Adult and Child Medicaid/CHIP, Medicare • CAHPS Clinician & Group Survey Database … Database Online Reporting System CAHPS Database Components of the CAHPS Database Online Reporting