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421. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
     November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs The CAHPS … Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/cahps-database/ … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/results-enrollee-population.html … The CAHPS Ambulatory Care Improvement Guide 6.P. SERVICE RECOVERY PROGRAMS 6.P.1.

422. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
     November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The CAHPS … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … Results of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health … The CAHPS Ambulatory Care Improvement Guide 6.Q. STANDARDS FOR CUSTOMER SERVICE 6.Q.1.

423. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Questions and … Answers www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question and Answer …  Select Q&A  Type question in the box that opens Type question here 53 www.ahrq.gov/cahps Get … CAHPS News and Announcements • Want to stay up to date on all things CAHPS? … mailto:cahps1@westat.com https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html

424. HCBS CAHPS Survey Database: What You Need to Know - INTRO (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-intro.pdf
     May 18, 2023 - HCBS CAHPS Survey Database: What You Need to Know - INTRO Participating in the 2022 CAHPS® Home and … Community-Based Services (HCBS CAHPS) Survey Database: What You Need to Know A Webcast Presented … by the AHRQ CAHPS User Network May 18, 2023 12:30 – 1:30 pm ET 2 Webcast Technical Info • Audio … , MD • Kathleen Woodward, M.S.P.H., The Lewin Group, Falls Church, VA • Michael Corrothers, HCBS CAHPS … Survey ►HCBS CAHPS Database • Questions and Answers Participating in the 2022 CAHPS®Home and Community-Based

425. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/1_Dale_Shaller_Intro_slides_1-11.pdf
     January 15, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance Using the CAHPS … facility-based care 3 CAHPS Consortium AHRQ Grantees RAND Yale CAHPS User Network Westat … Health Plan Survey Database CG-CAHPS Survey Database Questions and Answers CAHPS Database Schedule … Database Overview National repository of data for selected CAHPS surveys CAHPS Health Plan Survey … CAHPS Clinician & Group Survey (CG-CAHPS) Two major applications: Comparative data for assessing

426. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
     March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Excelling on CAHPS: … Comparison Data • CAHPS comparison scores come from the CAHPS Database • Free service open on a … voluntary basis to all users of the CAHPS Health Plan and CG-CAHPS Surveys • Comparative results … : Lessons from Top-Performing Medicaid and CHIP Health Plans CAHPS Webcast Series CAHPS Family of Surveys … To Ask a Question Accessing Presentations Accessing Event Materials CAHPS Health Plan Survey CAHPS

427. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - Administering the CAHPS Child Hospital Narrative Item Set Administering the CAHPS® Child Hospital … Like all CAHPS supplemental items, these narrative items are optional; they are not part of the core … • obtain ongoing feedback when the CAHPS survey is not being administered. … https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html http://www.ahrq.gov/cahps … -93.pdf Administering the CAHPS® Child Hospital Narrative Item Set Page 4 • Cost.

428. Useful Online Tools for CAHPS Survey Users - HAYS (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-hays.pdf
     January 01, 2022 - Useful Online Tools for CAHPS Survey Users - HAYS Introduction to “Your CAHPS Survey Tool” Ron D. … Hospital Survey - Adult CAHPS Hospital Survey - Child CAHPS® Cancer Care Drug Therapy Survey CAHPS … ® Cancer Care Radiation Therapy Survey CAHPS® Cancer Care Surgery Survey CAHPS® Clinician & Group … Tool” CAHPS patient experience surveys Customizing Your CAHPS Survey Your CAHPS Survey Tool Webpage … CAHPS® Clinician & Group Survey 3.0 Webpage CAHPS® Clinician & Group Survey 3.0 -Adult Webpage CAHPS

429. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/1_Carla_Zema_Intro_slides_1-23.pdf
     October 08, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement Myth Busting: Using the CG-CAHPS … – – – 6 The CAHPS Family of Surveys Ambulatory Care Surveys CAHPS Clinician & Group (C&G) Survey … CAHPS Health Plan Survey CAHPS Surgical Care Survey ECHO® Survey CAHPS Dental Plan Survey CAHPS … Surveys CAHPS Clinician & Group Core Questionnaire* CAHPS Supplemental Items Customized … CAHPS Consortium The CAHPS Family of Surveys Clinician & Group Surveys (CG-CAHPS) CAHPS Surveys

430. Questions and Answers About the CAHPS Cancer Care Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/questions-and-answers-about-cancer-care-survey.pdf
     September 12, 2017 - Questions and Answers About the CAHPS Cancer Care Survey 1 Questions and Answers About the CAHPS® … Q: How are the CAHPS Cancer Care Survey and the CAHPS Clinician & Group Survey related? … Given the alignment with the CAHPS Clinician & Group Survey, is the CAHPS Cancer Care Survey designed … If your organization is administering the CAHPS Hospital Survey (HCAHPS) or any other mandated CAHPS … Q: How are the CAHPS Cancer Care Survey and the CAHPS Clinician & Group Survey related? Q.

431. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
     January 01, 2013 - CAHPS Consortium The CAHPS Family of Surveys Clinician & Group Surveys (CG-CAHPS) CAHPS Surveys … CG-CAHPS Core Measures CG-CAHPS Survey Versions Factors to Consider in Selection Profile of … Survey Results Actions CG-CAHPS Results - Providers CG-CAHPS Data Questions Using CG-CAHPS … To Ask a Question CAHPS E-mail Updates 2013 CG-CAHPS Database Comparative Data Available After … Slide 10.pdf CG-CAHPS Survey Versions

432. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-intro.pdf
     October 03, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Implementing the … New CAHPS® Protocol for Obtaining Patient Comments About Their Care A Webcast Presented by the AHRQ … CAHPS User Network October 3, 2018 1:00 – 2:00 pm ET www.ahrq.gov/cahps Need Help? …  Use Q&A feature to ask for help 2 www.ahrq.gov/cahps Using the Webcast Console to Submit Questions … Today’s Speakers Caren Ginsberg, Ph.D., Director, CAHPS Division, Center for Quality Improvement

433. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/20140603_QI/webcast_06_03_14_qi.html
     July 01, 2018 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Speakers and PowerPoint Slides Dale Shaller, MPA Managing Director, CAHPS Database Shaller … https://www.ahrq.gov/cahps/news-and-events/events/20140603_QI/webcast_06_03_14_qi.html  

434. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? Webinar presentation (Audio/Video item) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/20140603_QI/060314webinarvideo.html
     July 01, 2018 - FAQs Home Consumer Assessment of Healthcare Providers and Systems (CAHPS … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … https://www.ahrq.gov/cahps/news-and-events/events/20140603_QI/060314webinarvideo.html  

435. Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
     January 01, 2017 - Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol QUESTIONS & ANSWERS The CAHPS … Updated February 2017 | www.ahrq.gov/cahps mailto:CAHPS1@westat.com Questions & Answers: The CAHPS … /cahps/surveys-guidance/item-sets/elicitation/development/index.html Questions & Answers: The CAHPS … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS Survey? … Can I use the Elicitation Protocol with the CAHPS Survey for ACOs or the CAHPS for PQRS Survey?

436. The CAHPS Ambulatory Care Improvement Guide: Are You Ready To Improve? (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/3-are-you-ready/cahps-ambulatory-care-guide-section-3.pdf
     May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve? … The CAHPS Ambulatory Care Improvement Guide 3. Are You Ready To Improve?

437. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-introduction.pdf
     December 17, 2020 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Intro Introducing the CAHPS Clinician … & Group Visit Survey 4.0 (beta) A Webcast Presented by the AHRQ CAHPS User Network December 17, 2020 … 1:00 – 2:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • AHRQ’s response to COVID- … 19 • CAHPS Team approach to assessing patient experience amid changing healthcare landscape • Development … and overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta) • Comparison of the 3.0 and 4.0

438. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
     April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A Webcast Presented by the AHRQ CAHPS User Network April 13, 2016 12:00 – 1:00 pm … ET www.cahps.ahrq.gov CAHPS Webcast Series • Consumer Assessment of Healthcare Providers and … standardized surveys and related products, including the CAHPS Database • CAHPS Surveys • Assess … Health Plan Survey Scores CAHPS Webcast Series CAHPS Family of Surveys CAHPS Health Plan Survey

439. Patient Experience Measures from the CAHPS Clinician & Group Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
     June 01, 2017 - the CAHPS Clinician & Group Survey CAHPS® Clinician & Group Survey and Instructions Patient … & Group Survey Available for all CAHPS surveys • Analyzing CAHPS Survey Data: Free programs for … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … Measures from the CAHPS Clinician & Group Survey Document No. 2309 Page 1 CAHPS® Clinician & … Types of Measures Like all CAHPS surveys, the CAHPS Clinician & Group Survey generates three types

440. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-ginsberg.pdf
     December 19, 2019 - AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg AHRQ’S CAHPS® Program … track and improve performance and evaluate progress of the US healthcare system. 8 9 The AHRQ CAHPS … ® Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … experiences with their healthcare • Initiated and funded by AHRQ since 1995 https://www.ahrq.gov/cahps … https://www.ahrq.gov/cahps CAHPS Program Activities • Conducting research to further… ► our understanding