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401. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The CAHPS Narrative … use with the CAHPS Clinician & Group Survey (CG- CAHPS) … Cerully. 14 www.ahrq.gov/cahps 5-Question Elicitation Protocol 1. … /cahps Frequency of Actionable Narrative Content: By Key Actors 20 www.ahrq.gov/cahps Implementation … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html The CAHPS Narrative Elicitation

402. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
     February 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Fry WHAT IS PATIENT EXPERIENCE AND HOW DOES … CAHPS MEASURE IT? … Survey Content CAHPS Core Questionnaire CAHPS Supplemental Items Customized CAHPS Survey … Patient Satisfaction Correlation with Other Key Outcomes CAHPS Survey Principles CAHPS Core Surveys … : Some Examples CAHPS Survey Content Examples of CAHPS Measures Examples of CAHPS Supplemental Items

403. Understanding CAHPS® Surveys: A Primer for New Users - Shaller (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
     February 06, 2020 - resources for research: ► CAHPS Database Research Files ► CMS Data Sets for CAHPS surveys ► SEER ( … Surveillance, Epidemiology, and End Results) and Medicare CAHPS Linked Dataset 37 Trend in CAHPS … Database Overview • Databases are for selected CAHPS surveys ► CAHPS Health Plan (HP) Survey ► CAHPS … Using CAHPS Surveys To Improve Patient Experience CAHPS Ambulatory Care Improvement Guide Use of Survey … Health Plan Survey ScoresAdult Medicaid Population, 2009-2019 CAHPS Database Overview CAHPS Database

404. Preparing Data from CAHPS Surveys for Analysis (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/preparing-data-for-analysis.pdf
     May 15, 2017 - Preparing Data from CAHPS Surveys for Analysis Preparing Data from CAHPS® Surveys for Analysis Contents … / http://www.ahrq.gov/cahps/ Preparing Data from CAHPS Surveys for Analysis May 15, 2017 Page 1 … that can be analyzed using either the CAHPS Analysis Program for SAS (known as the CAHPS macro) or … in CAHPS surveys: Table 2. … Overview of the CAHPS Analysis Program The CAHPS Analysis Program was developed by AHRQ’s CAHPS Consortium

405. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
     April 24, 2018 - About the CAHPS Patient Narratives Elicitation Protocol CAHPS® Clinician & Group Survey and Instructions … & Group Survey Available for all CAHPS surveys • Analyzing CAHPS Survey Data: Free programs for … http://www.ahrq.gov/cahps/ http://www.ahrq.gov/cahps/ mailto:cahps1@westat.com https://www.ahrq.gov/cahps … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … ://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/translating/index.html CAHPS® Clinician &

406. Sample Notification Letters CAHPS Child Hospital Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-notification-letters.pdf
     April 07, 2017 - Sample Notification Letters CAHPS Child Hospital Survey CAHPS® Child Hospital Survey and Instructions … for the CAHPS Child Hospital Survey • Sample Telephone Script for the CAHPS Child Hospital Survey … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … http://www.ahrq.gov/cahps/ http://www.ahrq.gov/cahps/ mailto:cahps1@westat.com http://www.ahrq.gov/cahps … On average, the CAHPS Child Hospital Survey takes about CAHPS® Child Hospital Survey and Instructions

407. Preparing Data from CAHPS Surveys for Analysis (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
     May 15, 2017 - Preparing Data from CAHPS Surveys for Analysis Preparing Data from CAHPS® Surveys for Analysis Contents … / http://www.ahrq.gov/cahps/ Preparing Data from CAHPS Surveys for Analysis May 15, 2017 Page 1 … that can be analyzed using either the CAHPS Analysis Program for SAS (known as the CAHPS macro) or … in CAHPS surveys: Table 2. … Overview of the CAHPS Analysis Program The CAHPS Analysis Program was developed by AHRQ’s CAHPS Consortium

408. CAHPS Clinician & Group Survey Version 3.0 Overview (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
     January 01, 2015 - CAHPS Clinician & Group Survey Version 3.0 Overview 6/17/2015 www.cahps.ahrq.gov Page 1 CAHPS … Survey The CAHPS Clinician & Group Survey (CG-CAHPS) include standardized questionnaires and optional … , including CMS’s ACO CAHPS Survey and the CAHPS Survey for the Physician Quality Reporting System ( … • CG-CAHPS Visit Survey 2.0. … In order to promote consistency across versions of the CG-CAHPS Survey, including CMS’s CAHPS surveys

409. CAHPS Nursing Home Survey: Family Member Instrument (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument CAHPS® Nursing Home Survey Version: Family Member … Language: English Response Scale: 4 points For assistance with this survey, please contact the CAHPS … File name: nhfamily-eng-1652a.doc Last updated: September 1, 2011 mailto:cahps1@westat.com CAHPS … The CAHPS team’s recommendations include the following: • If feasible, insert blank pages as needed … 1 Yes 2 No CAHPS Nursing Home Survey Family Member Survey 3 18.

410. CAHPS Nursing Home Survey: Family Member Instrument (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument CAHPS® Nursing Home Survey Version: Family Member … : September 1, 2011 Response Scale: 4 points For assistance with this survey, please contact the CAHPS … The CAHPS team’s recommendations include the following: · If feasible, insert blank pages as needed

411. What's Available for the CAHPS Child Hospital Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/whats-available.pdf
     March 20, 2017 - What's Available for the CAHPS Child Hospital Survey CAHPS® Child Hospital Survey and Instructions … for the CAHPS Child Hospital Survey • Sample Telephone Script for the CAHPS Child Hospital Survey … Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing … https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com … Data Analysis Programs and Guidelines To support consistent analyses of CAHPS surveys, AHRQ’s CAHPS

412. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdf
     February 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Fry HOW ARE CAHPS SURVEYS ADMINISTERED? … SAS macro 27 CAHPS Resources AHRQ CAHPS Web site: www.ahrq.gov/cahps • Surveys • Survey administration … methods • CAHPS Analysis Macro • FAQs and answers • Bibliography • CAHPS Ambulatory Care Improvement … Guide Technical Assistance AHRQ CAHPS Database TalkingQuality: www.ahrq.gov/talkingquality 28 … http://www.ahrq.gov/cahps http://www.ahrq.gov/talkingquality

413. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care AHRQ and AHRQ’ … s CAHPS® Program Caren Ginsberg, Ph.D. … Director, CAHPS Division, Center for Quality Improvement and Patient Safety Agency for Healthcare … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys The CAHPS program is committed … CAHPS surveys are the gold standard for patient experience measurement.

414. CAHPS Child Hospital Survey: Overview of the Questionnaire (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
     March 20, 2017 - CAHPS Child Hospital Survey: Overview of the Questionnaire CAHPS® Child Hospital Survey and Instructions … for the CAHPS Child Hospital Survey • Sample Telephone Script for the CAHPS Child Hospital Survey … Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing the … https://www.ahrq.gov/cahps/index.html mailto:cahps1@westat.com http://www.ahrq.gov/cahps/surveys-guidance … /index.html CAHPS® Child Hospital Survey and Instructions CAHPS Child Hospital Survey: Overview of

415. Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid: Technical Specifications (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-0237-technicalspecs.pdf
     February 12, 2020 - Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid: Technical … Specifications Appendix – Measure Specification Reporting of CAHPS Data Regarding Availability … on Medicaid Description This measure assesses the proportion of states that collect and report CAHPS … Definitions CAHPS Consumer Assessment of Healthcare Providers and Systems. … CAHPS is a program of the U.S. Agency for Healthcare Research and Quality (AHRQ).

416. CAHPS QI The Case for Improving Patient Experience (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
     January 01, 2011 - CAHPS QI The Case for Improving Patient Experience The Case for Improving Patient Experience … Director of Quality Improvement, Stillwater Medical Group Moderator Carla Zema, PhD, Consultant, CAHPS … Vincent College and consultant to the CAHPS User Network. I’m here today with Dr. … the CAHPS helpline at 1-800-492-9261 or via e-mail at cahps1@ahrq.gov. … That’s CAHPS, the number 1, at [@] ahrq.gov [cahps1@ahrq.gov].

417. A Breakthrough Approach to Improving CAHPS Communication Performance (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/communication_2012_04_01_transcript.pdf
     January 01, 2012 - A Breakthrough Approach to Improving CAHPS Communication Performance A Breakthrough Approach … to Improving CAHPS Communication Performance April 2012  Podcast Speaker Wendy Leebov, Ed.D., CEO … Now Wendy is going to use examples for the CAHPS Hospital Survey. … The CAHPS User Network also offers free technical assistance and can be reached by calling the CAHPS … That’s CAHPS, c-a-h-p-s, the number 1, at [@] a-h-r-q.g-o-v [cahps1@ahrq.gov].

418. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/1_dale_shaller_intro.pdf
     October 22, 2014 - A Webcast Presented by the CAHPS User Network October 22, 2014 1:00 – 2:00 pm EDT CAHPS Webcast … Comparison Data • CG-CAHPS comparison scores come from the national CAHPS Database • Free service … open to all users of CG-CAHPS and CAHPS Health Plan Surveys on a voluntary basis • Comparative results … Core Measures: Lessons from Top-Performing Medical Practices CAHPS Webcast Series CAHPS Family of … CG-CAHPS Survey CG-CAHPS Comparison Data CG-CAHPS Percentile Distribution 2013 Adult Visit Version

419. Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children on Medicaid : Measure Specifications (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-0238-technicalspecs.pdf
     October 01, 2019 - Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children … on Medicaid : Measure Specifications Appendix: Measure Specification Reporting of Supplemental CAHPS … Definitions CAHPS Consumer Assessment of Healthcare Providers and Systems. … CAHPS is a program of the U.S. Agency for Healthcare Research and Quality (AHRQ). … Item Set This is an extensive set of supplemental items for the CAHPS Health Plan Survey.

420. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Questions and … Answers www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question and Answer …  Select Q&A  Type question in the box that opens Type question here 53 www.ahrq.gov/cahps Get … CAHPS News and Announcements • Want to stay up to date on all things CAHPS? … mailto:cahps1@westat.com https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html