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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/4_zoe_vecchio_and_sandra_schultz.pdf
February 11, 2015 - Introducing the CAHPS Child Hospital Survey
48
CAHPS Webcast
CHOC Children’s Hospital, Orange … information to manage the gaps
53
Data Trend during Shadowing Intervention
54
Ongoing CAHPS … Patient Experience efforts
1.CAHPS Inpatient Key Drivers will be available to us in mid-
January … CAHPS Webcast
Agenda
CHOC’s Choice to Transition to Child HCAHPS
Our Approach to Physician Engagement … Our Approach to Physician Engagement - Diagram
Data Trend During Shadowing Intervention
Ongoing CAHPS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/2_mark_schuster.pdf
January 22, 2015 - Introducing the CAHPS Child Hospital Survey
Child HCAHPS:
A New Experience of Care Survey
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/1_carla_zema_intro.pdf
January 22, 2015 - Introducing the CAHPS Child Hospital Survey
Introducing the CAHPS Child
Hospital Survey
A Webcast … Presented by the AHRQ CAHPS User Network
January 22, 2015
1:00 – 2:00 pm EST
What is CAHPS? … • Consumer Assessment of Healthcare Providers
and Systems (CAHPS) Program
• Funded primarily by the … Child Hospital Survey
What is CAHPS? … Core CAHPS Design Principles
CAHPS Family of Surveys
CAHPS Consortium
Child HCAHPS Survey Development
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/5_carla_zema_closing.pdf
February 11, 2015 - Introducing the CAHPS Child Hospital Survey
To Ask a Question
www.cahps.ahrq.gov 57
www.cahps.ahrq.gov … www.cahps.ahrq.gov
Child HCAHPS Survey and Guidance
Available on the CAHPS Web site:
https:// … /cahps.ahrq.gov/surveys-guidance/hospital/instructions/hospinstructions.html
www.cahps.ahrq.gov
CAHPS … Hospital, Orange,
CA
• Zoë Vecchio, MA, CHOC Children’s Hospital,
Orange, CA
• Carla Zema, PhD, CAHPS … cahps1@westat.com
https://www.cahps.ahrq.gov/
To Ask a Question
Child HCAHPS Survey and Guidance
CAHPS
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
December 01, 2023 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Development … of the CAHPS Child Hospital Narrative Item Set
The CAHPS Child Hospital Narrative Item Set enables … In March 2023, the CAHPS Consortium approved the use of the final item set for use with the CAHPS Child … Research Articles Published by the CAHPS Team
Martino SC, Reynolds KA, Grob R, et al.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/helpful-resources/translating/index.html
June 01, 2023 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Survey Design and Administration
Analyzing CAHPS Survey Data
Modifying and Naming … CAHPS Surveys
Translating Surveys and Other Materials
Planning a CAHPS Survey Project … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases … All CAHPS surveys are available in Spanish, as are some of the CAHPS supplemental items .
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-improving-care-hp-adult.html
December 01, 2018 - ®)
Supplemental Items
Supplemental Items for the CAHPS Health Plan Adult Survey … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Supplemental … : Adult
Download these items: English (Word, 25 KB)
Users of the CAHPS ® Health Plan Survey … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-improving-care-hp-adult.html
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-improving-care-hp-child.html
December 01, 2018 - ®)
Supplemental Items
Supplemental Items for the CAHPS Health Plan Child Survey … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Supplemental … : Child
Download these items: English (Word, 27 KB)
Users of the CAHPS ® Health Plan Survey … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-improving-care-hp-child.html
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-improvingcare-cg30-adult.html
December 01, 2018 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Supplemental … version: Adult
Download these items: English (Word, 26 KB)
Users of the CAHPS ® Clinician & … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-improvingcare-cg30-adult.html
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-improvingcare-cg30-child.html
December 01, 2018 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Supplemental … version: Child
Download these items: English (Word, 28 KB)
Users of the CAHPS ® Clinician & … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-improvingcare-cg30-child.html
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-ahrq.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey … - GINSBERG
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP
Director, CAHPS and Surveys on Patient … • CAHPS = Consumer Assessment of Healthcare Providers and
Systems
• CAHPS Program advances the understanding … data
−Informative reporting of CAHPS data
−Quality improvement using CAHPS data
►Develops surveys and … survey data
10
CAHPS Surveys: Gold standard for patient
experience measurement
CAHPS Surveys:
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-survey-database.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey-CORROTHERS … CAHPS HOME AND COMMUNITY-BASED
SERVICES SURVEY
DATABASE
Michael Corrothers
HCBS CAHPS Database … Lead,
Westat
24
CAHPS Database Overview
• Central repository of data for selected CAHPS surveys … o CAHPS Health Plan (HP) Survey
o CAHPS Clinician & Group (CG) Survey
o NEW: CAHPS Home and Community-Based … CAHPS HOME AND COMMUNITY-BASED SERVICES SURVEY DATABASE
CAHPS Database Overview
HCBS CAHPS Database
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1
CAHPS Clinician & Group Survey
Version: 3.1
Population … : Child
Language: English
Notes
• Release of 3.1 version: The CAHPS team updated this survey in … Learn
more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
December 01, 2020 - CAHPS Clinician & Group Adult Survey 3.1
CAHPS Clinician & Group Survey
Version: 3.1
Population … Learn
more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … /cahps/surveys-guidance/item-sets/search.html. … /cahps/surveys-guidance/item-sets/index.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html … 1 Male
2 Female
CAHPS Clinician & Group Adult Survey 3.1
5
27.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh-2352a.docx
October 30, 2020 - CAHPS Clinician & Group Adult Survey 3.0
CAHPS® Clinician & Group Survey with Patient-Centered … Please visit the CAHPS Web site to review supplemental items developed by the CAHPS Consortium and descriptions … For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1@westat.com … The CAHPS team’s recommendations include the following:
· If feasible, insert blank pages as needed … 1|_| Male
2|_| Female
CAHPS Clinician & Group Adult Survey 3.0 with PCMH Questions
5
33.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-technical-assistance.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey-WOODWARD … HCBS CAHPS Technical
Assistance (TA)
Kathleen Woodward, MSPH
Managing Consultant
The Lewin Group … 22
Helpful Resources
• AHRQ CAHPS Guidance: https://www.ahrq.gov/cahps/surveys-
guidance/hcbs/index.html … • CMS HCBS CAHPS Survey and TA Materials (Materials will be updated
on the Medicaid.gov website in … /cahps-home-and-community-based-services-survey-10-
english.pdf
• HCBS CAHPS TA Guide for Survey Administration
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-quality-measures.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey … - BROWN
Looking Forward: HCBS
Quality Measures Alignment
and HCBS CAHPS® Survey
Melanie Brown, PhD … The Technical Assistance Guide for Administration of HCBS CAHPS Survey expands use of the
HCBS CAHPS … Development aligned with CAHPS
4. Survey sponsor can determine frequency of use
5. … CMS HCBS Quality Strategy Elements
HCBS Quality Initiatives: HCBS CAHPS Survey
HCBS CAHPS Survey
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-intro.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey … - INTRO
Participating in the 2021 CAHPS® Home and
Community-Based Services (HCBS CAHPS)
Survey Database … : What You Need to Know
A Webcast Presented by the AHRQ CAHPS User Network
April 21, 2021
1:30 – 2: … for Healthcare Research and Quality Home
and Community-Based Services Initiative
• Discuss the HCBS CAHPS … Survey
• Discuss the HCBS CAHPS Database
2
Need Help?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-closing.pdf
January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey … question in the box
that opens
► Make sure “All Panelists” is
selected
34
Type Question
Here
CAHPS … Contact the HCBS CAHPS Database
E-mail: HCBSCAHPSDatabase@westat.com
Phone: 1-855-580-4657
Website
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
January 01, 2015 - Clinician & Group (CG-CAHPS) Survey. … The CG-CAHPS survey is a product of the CAHPS
program, which is funded and administered by AHRQ. … The combination of the core CG–CAHPS Survey with the PCMH
Item Set constitutes the CAHPS PCMH Survey … ,
throughout this process to achieve alignment with the CAHPS Survey for ACOs and the CAHPS
for PQRS … –472–4746 or the PQRS CAHPS team at pqrscahps@hcqis.org.