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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
April 01, 2018 - ®)
Using CAHPS Surveys
CAHPS Surgical Care Survey Measures … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Survey Design and Administration
Analyzing CAHPS Survey Data
Modifying and Naming … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases … Announcements
Contact CAHPS
CAHPS Surgical Care Survey Measures
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/index.html
August 01, 2017 - ®)
Using CAHPS Surveys
Planning a CAHPS Survey Project … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Survey Design and Administration
Analyzing CAHPS Survey Data
Modifying and Naming … CAHPS Surveys
Translating Surveys and Other Materials
Planning a CAHPS Survey Project … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
May 01, 2017 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Measures … From the CAHPS Health Literacy Item Sets
Health Literacy Items for Clinicians & Groups
How … Patient was given enough time to fill out forms
Please note: The CAHPS Health Literacy Item Set for
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
April 01, 2018 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … Dental Plan Survey Measures
For more information: Patient Experience Measures for the CAHPS … https://www.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/nh/about/survey-measures.html
April 01, 2018 - ®)
Surveys and Guidance
Nursing Home
CAHPS Nursing Home Family Member Survey … ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … https://www.ahrq.gov/cahps/surveys-guidance/nh/about/survey-measures.html
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/cancer/develop-cancer-surveys.html
March 01, 2017 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Survey … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Development … of the CAHPS Cancer Care Survey
The CAHPS ® Cancer Care Survey was developed and tested in … and approved by AHRQ for the CAHPS trademark in 2016.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
May 01, 2018 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … ECHO Survey Measures
For more information: Reporting Measures from the CAHPS ® ECHO Survey … https://www.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/pcmh/measures.html
May 01, 2017 - ®)
Supplemental Items
Patient-Centered Medical Home
Measures From the CAHPS … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Measures … From the CAHPS Patient-Centered Medical Home Item Set
Adult Version
Talking With You About
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
January 01, 2022 - Clinician & Group Survey (CG-CAHPS) Narrative Item Set ........ 14
Concurrent Session 2: CAHPS Health … Balance between closed-ended CAHPS survey questions and the narrative item set: The
CAHPS team sees … Improvement ideas span both CAHPS and
non-CAHPS domains, and both idea types are negatively associated … with CAHPS scores. … Narrative Item Sets
CONCURRENT SESSION 1: CAHPS CLINICIAN & GROUP SURVEY (CG-CAHPS) NARRATIVE ITEM
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
July 01, 2021 - Pay-for-Performance (P4P) Efforts to
Improve Patient-Provider Interactions
Using the Clinician and Group CAHPS … identify and target modifiable provider behaviors
• July 2012:
► Administered Clinician and Group CAHPS … trend Press Ganey items
• October 2014:
► Provided P4P incentives based on Clinician and
Group CAHPS … every 6 months
27
AltaMed’s Shadow Coaching
• Identified “medium performers” based on CG-CAHPS … Performance and
Incentive Payment Data
• CG-CAHPS performance data
► First phase: July 2012 - June
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
September 23, 2019 - Developing Invitation Messages that Increase Survey Response Rates - Ginsberg
AHRQ’S CAHPS® PROGRAM … Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS Division
Center for Quality Improvement & Patient Safety … Research
• The CAHPS program … … Surveys: Patient Focus
• CAHPS surveys are the gold standard for patient experience
measurement … AHRQ’S CAHPS®PROGRAM
AHRQ’s Core Competencies
The AHRQ CAHPS Program
CAHPS Research
CAHPS Surveys
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
January 01, 2015 - Introducing the CAHPS Child Hospital Survey_Transcript
Introducing the CAHPS Child Hospital Survey … It’s presented by the AHRQ CAHPS User Network. … CAHPS surveys don’t measure satisfaction, per se. … And that’s all available on the CAHPS Web site. … I’d like to thank our speakers and the CAHPS User Network, and I welcome you to join us at a future CAHPS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
Q&A and Wrap-Up
“Introducing the CAHPS® Cancer Care Survey … ” Webcast Presented by the
AHRQ CAHPS User Network
June 13, 2017
12:30 – 2:00 p.m. … ET
To Ask a Question
www.ahrq.gov/cahps50
https://www.ahrq.gov/cahps
www.ahrq.gov/cahps
Wrap-Up … • Contact us with any questions.
51
www.ahrq.gov/cahps
Questions or comments? … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
52
mailto:cahps1
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-survey-results-used-shaller-webinar.pdf
January 31, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 39-47
How Are Survey Results Used? … Dale Shaller
Principal
Shaller Consulting Group
www.ahrq.gov/cahps
How Are Survey Results Used? … resources for research:
CAHPS Database Research Files
CMS Data Sets for CAHPS surveys
SEER (Surveillance … , Epidemiology, and End Results)
and Medicare CAHPS Linked Dataset
46
www.ahrq.gov/cahps
CAHPS … Database
• Databases for selected CAHPS surveys
CAHPS Health Plan (HP) Survey
CAHPS Clinician &
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-what-you-should_know-shaller-webinar.pdf
January 31, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 25-31
What You Should Know About All … CAHPS Surveys
Dale Shaller, MPA
Principal
Shaller Consulting Group
www.ahrq.gov/cahps
CAHPS Surveys … Focus groups
Cognitive interviews
Patient and consumer advocacy group input
26
www.ahrq.gov/cahps … Database available for selected surveys
30
www.ahrq.gov/cahps
CAHPS Surveys: What You Should Know … Surveys
CAHPS Surveys: What You Should Know
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
March 01, 2015 - Proposed Changes to the CAHPS Clinician & Group Survey
Proposed Changes to the CAHPS Clinician & Group … to the CAHPS Clinician & Group (CG-CAHPS) Survey and the
Patient-Centered Medical Home (PCMH) Item … CG-CAHPS items
Current CG-CAHPS
measures
Proposed measure
changes for CG-CAHPS
Access
Q6 … CG-CAHPS
measures
Proposed measure
changes for CG-CAHPS
Communication
Q14. … CG-CAHPS items
(*indicates a skip pattern) CAHPS Proposed changes
Q1.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
July 01, 2023 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Development … of the CAHPS Clinician & Group Narrative Item Set
The first CAHPS Narrative Item Set was designed … Narrative Items for adults and children in English and Spanish, the CAHPS team refined the CG-CAHPS Narrative … Research Articles Published by the CAHPS Team
Grob R, Schlesinger M, Parker AM, et al.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
June 19, 2017 - Fielding the CAHPS Child Hospital Survey
CAHPS® Child Hospital Survey and Instructions
Fielding the … CAHPS Child Hospital Survey
Document No. 93
Fielding the CAHPS® Child Hospital
Survey
Sampling … Fielding the CAHPS Child Hospital
Survey
• Sample Notification Letters and Emails
for the CAHPS … https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html
mailto:cahps1@westat.com … for the
CAHPS Hospital Survey.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/fielding-cancer-53.pdf
July 14, 2017 - Fielding the CAHPS Cancer Care Survey
CAHPS® Cancer Care Survey and Instructions
Fielding the … CAHPS Cancer Care Survey
Fielding the CAHPS® Cancer Care
Survey
Document No. 53
Updated 7/14/2017 … Key Questions from the CAHPS Cancer Care Survey ......................... 27
CAHPS® Cancer Care … from the
CAHPS Cancer Care Survey
Available for all CAHPS surveys:
• Analyzing CAHPS Survey Data … /index.html
CAHPS® Cancer Care Survey and Instructions
Fielding the CAHPS Cancer Care Survey
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/3_barbara_burke.pdf
June 09, 2012 - Introducing the CAHPS Child Hospital Survey
Child HCAHPS
Barbara Burke, Administrator, Patient … Child HCAHPS
• Research driven
• Specific to pediatric population
• Approved by AHRQ, CMS and CAHPS