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261. Introducing the CAHPS Cancer Care Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-intro-fry.pdf
     June 13, 2017 - Introducing the CAHPS Cancer Care Survey Introducing the CAHPS® Cancer Care Survey A Webcast Presented … by the AHRQ CAHPS User Network June 13, 2017 12:30 – 2:00 p.m. … www.ahrq.gov/cahps2 https://www.ahrq.gov/cahps www.ahrq.gov/cahps Agenda • Welcome and Webcast Overview … • Overview of CAHPS • Overview of CAHPS Cancer Care Survey • Q&A • Sampling, Administration, and … • Use Q&A feature to ask for help. 5 www.ahrq.gov/cahps To Ask a Question 6 www.ahrq.gov/cahps

262. Developing Invitation Messages That Increase CAHPS Survey Response Rates | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-091019.html
     November 01, 2019 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … and Quality AHRQ's CAHPS Program (PDF, 875 KB)   Jack Fowler, Ph.D. … https://www.ahrq.gov/cahps/news-and-events/events/webinar-091019.html  

263. Development of the CAHPS Health Information Technology Item Set | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html
     July 01, 2022 - ®) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Improving Patient Experience CAHPS Announcements Contact CAHPS Development … To assess the impact of these technologies on patients, AHRQ asked the CAHPS Consortium to develop an … The CAHPS team conducted focus groups with health IT users. … In 2011, AHRQ released the CAHPS Health Information Technology Item Set for use with the original CAHPS

264. Supplemental Items for the CAHPS Clinician & Group Adult Survey: Communication Barriers | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-communication-barriers-cg30-adult.html
     December 01, 2023 - ®) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Improving Patient Experience CAHPS Announcements Contact CAHPS Supplemental … : Adult Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-communication-barriers-cg30-adult.html

265. Using CAHPS Health Plan Survey Data | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/improve/index.html
     July 01, 2022 - & Group Dental Plan Emergency Department Health Plan Using CAHPS Health Plan … Improving Patient Experience CAHPS Announcements Contact CAHPS Using … CAHPS Health Plan Survey Data A version of the CAHPS Health Plan Survey is conducted in almost … Monitor and Reward Health Plan Performance Many organizations use CAHPS Health Plan Survey data to … The CAHPS Ambulatory Care Improvement Guide The CAHPS Ambulatory Care Improvement Guide is a comprehensive

266. CAHPS Patient Narrative Item Sets (webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-111621.html
     December 01, 2021 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … They also previewed Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

267. Introducing the CAHPS Child Hospital Survey (Child HCAHPS) Database (Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-032322.html
     May 01, 2022 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Introducing the CAHPS Child Hospital Survey (Child HCAHPS) Database (Webcast) … The CAHPS Database will accept all survey data collected between January–December 2021.

268. Supplemental Items for the CAHPS Clinician & Group Adult Survey: Perceived Bias | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-perceived-bias-cg30-adult.html
     December 01, 2023 - ®) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Surveys CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers … Improving Patient Experience CAHPS Announcements Contact CAHPS Supplemental … Items for the CAHPS Clinician & Group Adult Survey: Perceived Bias Population version: Adult … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-perceived-bias-cg30-adult.html

269. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
     January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Item Set Steven Martino, PhD Senior Behavioral Scientist RAND Why Gather Patient Narratives on a CAHPS … captured in composite measures o Distal: Domains of care important to patients but not included in CAHPS … gathered via standardized surveys are more representative of the full range of patient experiences • CAHPS … Narrative Item Sets have been developed for the CAHPS Clinician & Group Survey, CAHPS Health Plan Survey

270. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
     December 01, 2022 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview OVERVIEW OF THE CHILD HCAHPS … and comfort ► Hospital environment ► Hospital rating • For more information: https://www.ahrq.gov/cahps … /surveys- guidance/hospital/about/child_hp_survey.html 12 https://www.ahrq.gov/cahps/surveys-guidance … /hospital/about/child_hp_survey.html https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html

271. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary: Assessing Patient Experience for Insights into Enhancing Equity in Healthcare (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-virtual-research-meeting-summary_2022.pdf
     January 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary … Insights into Enhancing Equity in Healthcare Consumer Assessment of Healthcare Providers and Systems (CAHPS … , Federal partners, and the CAHPS Consortium attended. … The CAHPS Hospice Care Survey is an effective tool for assessing the care experience. … Data presented were from the 2021 Medicare CAHPS Survey.

272. How Are CAHPS® Survey Results Used? (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-how-are-cahps-surveys-used.pdf
     January 01, 2021 - How Are CAHPS® Survey Results Used? HOW ARE CAHPS SURVEY RESULTS USED? Dale Shaller, M.P.A. … Ambulatory Care Improvement Guide 33 CAHPS Database • Databases are for selected CAHPS surveys … ► CAHPS Health Plan (HP) Survey (Medicaid and CHIP) ► CAHPS Home and Community-Based Services (HCBS) … of Patient Experience Improvement Using CAHPS Surveys To Improve Patient Experience CAHPS Ambulatory … Care Improvement Guide CAHPS Database CAHPS Database Products AHRQ Data Tools 2021 Health Plan Survey

273. Why Use a CAHPS Survey To Assess Patient Experience? | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/podcasts/ginsberg-podcast.html
     September 01, 2016 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … Patient Experience CAHPS Announcements Contact CAHPS Why Use a CAHPS … In this podcast, Caren Ginsberg, director of the CAHPS program at AHRQ, explains how CAHPS surveys ask … with Caren Ginsberg, who is the director of AHRQ’s CAHPS program. … You can download and listen to a variety of podcasts about CAHPS on our Web site at www.ahrq.gov/cahps

274. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
     January 01, 2015 - Introducing the CAHPS Child Hospital Survey_Transcript Introducing the CAHPS Child Hospital Survey … It’s presented by the AHRQ CAHPS User Network. … CAHPS surveys don’t measure satisfaction, per se. … And that’s all available on the CAHPS Web site. … I’d like to thank our speakers and the CAHPS User Network, and I welcome you to join us at a future CAHPS

275. Introducing the CAHPS Cancer Care Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
     June 13, 2017 - Introducing the CAHPS Cancer Care Survey Q&A and Wrap-Up “Introducing the CAHPS® Cancer Care Survey … ” Webcast Presented by the AHRQ CAHPS User Network June 13, 2017 12:30 – 2:00 p.m. … ET To Ask a Question www.ahrq.gov/cahps50 https://www.ahrq.gov/cahps www.ahrq.gov/cahps Wrap-Up … • Contact us with any questions. 51 www.ahrq.gov/cahps Questions or comments? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 52 mailto:cahps1

276. 2012 Chartbook: What Patients Say About Their Health Care Providers and Clinics (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/compare/CAHPS-Database-2013-HP-Chartbook.pdf
     January 01, 2013 - The CAHPS program at the U.S. … AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered the CAHPS … • Medicare Data: Each year, the CAHPS Database receives the CAHPS Medicare Managed Care survey data … CAHPS Database The CAHPS Database is the repository for data from selected CAHPS surveys. … The CAHPS Database currently contains 15 years of data from the CAHPS Health Plan Survey.

277. Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
     January 01, 2014 - Participation: All nurses were required to participate • Survey of patients about care experiences using the CAHPS … Clinician & Group Visit Survey (CG-CAHPS) and PCMH Supplemental Item Set, mailed to a random sample … Measuring Implementation And Contextual Factors • Implementation: Office visit frequency ► CG-CAHPS

278. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
     November 01, 2006 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg AHRQ’S CAHPS … ® PROGRAM Caren Ginsberg, Ph.D., CPXP, Director, CAHPS & SOPS Center for Quality Improvement & Patient … Program • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the … Consortium – AHRQ, Yale University, RAND Corporation, Westat 8 CAHPS Research and Products • … Surveys • CAHPS surveys are the gold standard for patient experience measurement

279. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
     July 01, 2023 - ®) About CAHPS Surveys and Guidance Supplemental Items Browse All Items … Improving Patient Experience CAHPS Announcements Contact CAHPS Development … of the CAHPS Clinician & Group Narrative Item Set The first CAHPS Narrative Item Set was designed … Narrative Items for adults and children in English and Spanish, the CAHPS team refined the CG-CAHPS Narrative … Research Articles Published by the CAHPS Team Grob R, Schlesinger M, Parker AM, et al.

280. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/20140115_DB/webcast_01_15_14_cg.html
     July 01, 2018 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … CAHPS survey data .   … Database Web site Read CAHPS Database Overview Brief ( PDF [126.68 KB] )   CAHPS Database Online … Reporting System Read CAHPS Clinician & Group Survey (CG-CAHPS) Chartbook (PDF, 373 KB) Read