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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-intro-fry.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
Introducing the CAHPS® Cancer Care
Survey
A Webcast Presented … by the AHRQ CAHPS User Network
June 13, 2017
12:30 – 2:00 p.m. … www.ahrq.gov/cahps2
https://www.ahrq.gov/cahps
www.ahrq.gov/cahps
Agenda
• Welcome and Webcast Overview … • Overview of CAHPS
• Overview of CAHPS Cancer Care Survey
• Q&A
• Sampling, Administration, and … • Use Q&A feature to ask for help.
5
www.ahrq.gov/cahps
To Ask a Question
6
www.ahrq.gov/cahps
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-091019.html
November 01, 2019 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Research Meetings
Reporting Results … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … and Quality AHRQ's CAHPS Program (PDF, 875 KB)
Jack Fowler, Ph.D. … https://www.ahrq.gov/cahps/news-and-events/events/webinar-091019.html
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html
July 01, 2022 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Development … To assess the impact of these technologies on patients, AHRQ asked the CAHPS Consortium to develop an … The CAHPS team conducted focus groups with health IT users. … In 2011, AHRQ released the CAHPS Health Information Technology Item Set for use with the original CAHPS
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-communication-barriers-cg30-adult.html
December 01, 2023 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Supplemental … : Adult
Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-communication-barriers-cg30-adult.html
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/improve/index.html
July 01, 2022 - & Group
Dental Plan
Emergency Department
Health Plan
Using CAHPS Health Plan … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Using … CAHPS Health Plan Survey Data
A version of the CAHPS Health Plan Survey is conducted in almost … Monitor and Reward Health Plan Performance
Many organizations use CAHPS Health Plan Survey data to … The CAHPS Ambulatory Care Improvement Guide
The CAHPS Ambulatory Care Improvement Guide is a comprehensive
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-111621.html
December 01, 2021 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Research Meetings
Reporting Results … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … They also previewed Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-032322.html
May 01, 2022 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Databases
Webcasts & Recent Events
Research Meetings
Reporting Results … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … Introducing the CAHPS Child Hospital Survey (Child HCAHPS) Database (Webcast) … The CAHPS Database will accept all survey data collected between January–December 2021.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-perceived-bias-cg30-adult.html
December 01, 2023 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Supplemental … Items for the CAHPS Clinician & Group Adult Survey: Perceived Bias
Population version: Adult … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-perceived-bias-cg30-adult.html
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Item Set
Steven Martino, PhD
Senior Behavioral Scientist
RAND
Why Gather Patient Narratives on a CAHPS … captured in composite
measures
o Distal: Domains of care important to patients but not included in CAHPS … gathered via standardized surveys are more representative of the full
range of patient experiences
• CAHPS … Narrative Item Sets have been developed for the CAHPS Clinician &
Group Survey, CAHPS Health Plan Survey
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
December 01, 2022 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview
OVERVIEW OF THE
CHILD HCAHPS … and comfort
► Hospital environment
► Hospital rating
• For more information: https://www.ahrq.gov/cahps … /surveys-
guidance/hospital/about/child_hp_survey.html
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https://www.ahrq.gov/cahps/surveys-guidance … /hospital/about/child_hp_survey.html
https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-virtual-research-meeting-summary_2022.pdf
January 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary … Insights into Enhancing Equity in Healthcare
Consumer Assessment of Healthcare Providers and
Systems (CAHPS … , Federal partners, and the CAHPS Consortium attended. … The CAHPS Hospice Care
Survey is an effective tool for assessing the care experience. … Data presented were from the 2021 Medicare CAHPS Survey.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-how-are-cahps-surveys-used.pdf
January 01, 2021 - How Are CAHPS® Survey Results Used?
HOW ARE CAHPS SURVEY
RESULTS USED?
Dale Shaller, M.P.A. … Ambulatory Care
Improvement Guide
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CAHPS Database
• Databases are for selected CAHPS surveys … ► CAHPS Health Plan (HP) Survey (Medicaid and CHIP)
► CAHPS Home and Community-Based Services (HCBS) … of Patient Experience Improvement
Using CAHPS Surveys To Improve Patient Experience
CAHPS Ambulatory … Care Improvement Guide
CAHPS Database
CAHPS Database Products
AHRQ Data Tools
2021 Health Plan Survey
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/podcasts/ginsberg-podcast.html
September 01, 2016 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … Patient Experience
CAHPS Announcements
Contact CAHPS
Why Use a CAHPS … In this podcast, Caren Ginsberg, director of the CAHPS program at AHRQ, explains how CAHPS surveys ask … with Caren Ginsberg, who is the director of AHRQ’s CAHPS program. … You can download and listen to a variety of podcasts about CAHPS on our Web site at www.ahrq.gov/cahps
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
January 01, 2015 - Introducing the CAHPS Child Hospital Survey_Transcript
Introducing the CAHPS Child Hospital Survey … It’s presented by the AHRQ CAHPS User Network. … CAHPS surveys don’t measure satisfaction, per se. … And that’s all available on the CAHPS Web site. … I’d like to thank our speakers and the CAHPS User Network, and I welcome you to join us at a future CAHPS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
Q&A and Wrap-Up
“Introducing the CAHPS® Cancer Care Survey … ” Webcast Presented by the
AHRQ CAHPS User Network
June 13, 2017
12:30 – 2:00 p.m. … ET
To Ask a Question
www.ahrq.gov/cahps50
https://www.ahrq.gov/cahps
www.ahrq.gov/cahps
Wrap-Up … • Contact us with any questions.
51
www.ahrq.gov/cahps
Questions or comments? … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
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mailto:cahps1
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/compare/CAHPS-Database-2013-HP-Chartbook.pdf
January 01, 2013 - The CAHPS program at the U.S. … AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered
the CAHPS … • Medicare Data: Each year, the CAHPS Database receives the CAHPS Medicare Managed
Care survey data … CAHPS Database
The CAHPS Database is the repository for data from selected CAHPS surveys. … The CAHPS Database currently contains 15 years of data from the CAHPS Health Plan Survey.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
January 01, 2014 - Participation: All nurses were required to participate
• Survey of patients about care experiences using the CAHPS … Clinician &
Group Visit Survey (CG-CAHPS) and PCMH Supplemental Item Set, mailed
to a random sample … Measuring Implementation And
Contextual Factors
• Implementation: Office visit frequency
► CG-CAHPS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
November 01, 2006 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg
AHRQ’S CAHPS … ® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS & SOPS
Center for Quality Improvement & Patient … Program
• CAHPS = Consumer Assessment of Healthcare
Providers and Systems
• Program advancing the … Consortium – AHRQ, Yale University, RAND
Corporation, Westat
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CAHPS Research and Products
• … Surveys
• CAHPS surveys are the gold standard for patient
experience measurement
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
July 01, 2023 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
Development … of the CAHPS Clinician & Group Narrative Item Set
The first CAHPS Narrative Item Set was designed … Narrative Items for adults and children in English and Spanish, the CAHPS team refined the CG-CAHPS Narrative … Research Articles Published by the CAHPS Team
Grob R, Schlesinger M, Parker AM, et al.
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/20140115_DB/webcast_01_15_14_cg.html
July 01, 2018 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … CAHPS survey data . … Database Web site
Read CAHPS Database Overview Brief ( PDF [126.68 KB] )
CAHPS Database Online … Reporting System
Read CAHPS Clinician & Group Survey (CG-CAHPS) Chartbook (PDF, 373 KB)
Read