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221. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - Healthcare Organizations on Improving Patient Experience webcast-Franchetti Lessons on Improving CAHPS … ® Scores CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ). … Agenda • How does CAHPS fit into Neighborhood’s quality improvement (QI) efforts? … Common challenges • Opportunity identification • Interventions • Results • Ongoing QI efforts 14 CAHPS … (53%) • Medicaid: ‘Excellent’ NCQA Accreditation status for 19 consecutive years (2001 – 2019) • CAHPS

222. Understanding CAHPS Surveys: A Primer for New Users (January 2020) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-012220.html
     December 01, 2023 - ®) Webcasts & Recent Events Understanding CAHPS Surveys: A Primer for New Users … ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … CAHPS Databases Webcasts & Recent Events Research Meetings Reporting Results … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … and Quality Rockville, MD AHRQ's CAHPS Program (PDF, 734 KB)   Dale Shaller, M.P.A.

223. Using CAHPS Health Plan Survey Data | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/improve/index.html
     July 01, 2022 - & Group Dental Plan Emergency Department Health Plan Using CAHPS Health Plan … Improving Patient Experience CAHPS Announcements Contact CAHPS Using … CAHPS Health Plan Survey Data A version of the CAHPS Health Plan Survey is conducted in almost … Monitor and Reward Health Plan Performance Many organizations use CAHPS Health Plan Survey data to … The CAHPS Ambulatory Care Improvement Guide The CAHPS Ambulatory Care Improvement Guide is a comprehensive

224. Participating in the 2021 CAHPS Home and Community-Based Services (HCBS CAHPS) Survey Database: What You Need To Know (AHRQ-CMS Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-042121.html
     May 01, 2021 - ®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Participating in the 2021 CAHPS Home and Community-Based Services (HCBS CAHPS) Survey … (HCBS CAHPS) Survey Database . … Michael Corrothers Research Analyst, HCBS CAHPS Database Lead Westat Rockville, MD CAHPS HCBS Survey

225. CAHPS Program: Improving Response Rates and Representativeness - Trends in Survey Response Rates (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-brown.pdf
     January 01, 2000 - CAHPS Program: Improving Response Rates and Representativeness - Trends in Survey Response Rates Trends … 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 CPS NHIS MEPS (HC) 14 Historic Response Rates: CAHPS … Response Rates Are Declining Historic Response Rates: National Surveys Historic Response Rates: CAHPS

226. Understanding CAHPS® Surveys: A Primer for New Users (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-experience-fry-webinar.pdf
     January 01, 2014 - Understanding CAHPS® Surveys: A Primer for New Users What Is Patient Experience and How Does CAHPS … /about-cahps/patient-experience/index.html https://www.ahrq.gov/cahps/about-cahps/patient-experience … it matters to patients and families. 19 www.ahrq.gov/cahps CAHPS Survey Content CAHPS Core Questionnaire … CAHPS Supplemental Items Customized CAHPS Survey 20 www.ahrq.gov/cahps CAHPS Core Questionnaires … Outcomes CAHPS Survey Content CAHPS Core Questionnaires CAHPS Supplemental Items CAHPS Core Surveys

227. Understanding CAHPS® Surveys: A Primer for New Users - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-primer-webcast.pdf
     January 11, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Intro Understanding CAHPS® Surveys: A Primer … for New Users A Webcast Presented by the AHRQ CAHPS User Network January 11, 2018 1:00 – 2:00 pm ET … www.ahrq.gov/cahps Our Focus Today • Present a comprehensive overview of the CAHPS program • … Discuss what the CAHPS surveys are and what their purpose is • Describe how CAHPS surveys are developed … 2 www.ahrq.gov/cahps Today’s Speakers 3 • Caren Ginsberg, PhD, Director, CAHPS Division, Center

228. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-closing-slides.pdf
     October 18, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast www.ahrq.gov/cahps Wrap-Up • Complete … • Contact us with any questions. 56 www.ahrq.gov/cahps CAHPS GovDelivery Listserv • Want to stay … up to date on all things CAHPS? …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 58 mailto:cahps1 … @westat.com https://www.ahrq.gov/cahps/index.html Wrap-Up CAHPS GovDelivery Listserv Questions or

229. Understanding CAHPS Surveys: A Primer For New Users Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-webcast-transcript.pdf
     January 01, 2018 - Understanding CAHPS Surveys: A Primer For New Users Webcast Transcript Understanding CAHPS Surveys: … AHRQ CAHPS Web site. … of CAHPS items. … of CAHPS. … www.ahrq.gov/cahps https://www.ahrq.gov/cahps/index.html Understanding CAHPS Surveys: A Primer for

230. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-cleary-slides.pdf
     March 01, 2010 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast The Value and Impact of CAHPS Paul … Yale School of Public Health www.ahrq.gov/cahps Reported Patient Experiences are Related to other … Medical Care Research & Review. 71(5):522-54. 32 www.ahrq.gov/cahps Patient Experience and Patient … Can CAHPS Scores Be Improved? … Ambulatory Care Improvement Guide Can CAHPS Scores Be Improved?

231. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
     October 12, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast AHRQ’s CAHPS® Program Caren Ginsberg … design principles to earn trademark 10 www.ahrq.gov/cahps The AHRQ CAHPS Program • Underlying … tools • Supporting CAHPS users 11 www.ahrq.gov/cahps CAHPS Program • To accomplish the work … AHRQ CAHPS Program CAHPS Program CAHPS Consortium Uses of CAHPS Surveys Things to know about the … AHRQ CAHPS Program

232. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
     October 01, 2017 - University Of California – Los Angeles and RAND Health Program www.ahrq.gov/cahps CAHPS Family of … 19 www.ahrq.gov/cahps Updates and Additions to CAHPS Survey Suite • CG-CAHPS 3.0 https://www.ahrq.gov … /cahps/surveys-guidance/cg/index.html • Cancer Care https://www.ahrq.gov/cahps/surveys-guidance/cancer … /cancer/index.html https://www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html www.ahrq.gov/cahps … https://www.ahrq.gov/cahps/surveys-guidance/item- sets/search.html • “Your CAHPS” tool • Web-based

233. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-intro-slides.pdf
     October 12, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast CAHPS® Moving Forward: Innovations … in Tools and Research A Webcast Presented by the AHRQ CAHPS User Network October 12, 2017 12:30 – … 2:00 pm ET www.ahrq.gov/cahps Our Focus Today • Present a comprehensive overview of the CAHPS program … • Highlight key accomplishments during the past 5 years • Discuss how the CAHPS program is advancing … 2 www.ahrq.gov/cahps Today’s Speakers 3 • Caren Ginsberg, Ph.D., Director, CAHPS Division, Center

234. Suppl-Access Items Cg-Cahps-Child-Survey 2358-1A (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-child-survey_2358-1a.docx
     March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Access Population Version: Child Supplemental … Access Items for the CAHPS® Clinician & Group Survey 3.0 Population Version: Child Language: English … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to … Usually 4|_| Always After AC9 Note: Use with AC9 3/7/2016 Page 1 Document No. 2358-1a www.ahrq.gov/cahps … 3/7/2016 Page 2 Document No. 2358-1a www.ahrq.gov/cahps

235. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
     January 01, 2017 - CAHPS program. … CAHPS is funded by the Agency for Healthcare Research and Quality, or AHRQ, and the CAHPS program develops … As shown here, the CAHPS family of surveys includes HCAHPS for hospitals as well as CAHPS for dialysis … You'll see there're things that CAHPS composites already measure, and a number of areas that CAHPS does … It is available on the AHRQ CAHPS site in a document called “About the CAHPS Patient Narrative Elicitation

236. Introducing the CAHPS Cancer Care Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-analysis-evensen.pdf
     June 26, 2017 - Introducing the CAHPS Cancer Care Survey Analysis of Results Chris Evensen 43 Scoring Use the … CAHPS macro version 4.1 for the scoring • The macro is an analysis program developed in SAS by CAHPS … grantees • Macro been updated throughout the years • Specifically designed to analyze CAHPS data • … Macro is available here: https://www.ahrq.gov/cahps/surveys- guidance/helpful-resources/analysis/index.html … Macro is static Users customize a control program to execute the macro 44 https://www.ahrq.gov/cahps

237. Suppl-Access Items Cg-Cahps-Adult-Survey 2357-1A (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-adult-survey_2357-1a.docx
     March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Access Population Version: Adult Supplemental … Access Items for the CAHPS® Clinician & Group Survey 3.0 Population Version: Adult Language: English … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to … Usually 4|_| Always After AC9 Note: Use with AC9 3/7/2016 Page 1 Document No. 2357-1a www.ahrq.gov/cahps … 3/7/2016 Page 2 Document No. 2357-1a www.ahrq.gov/cahps

238. Suppl Pcmh-Items Cg-Cahps-Adult-Survey 2357-2A (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
     March 11, 2016 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Patient-Centered Medical Home Population Version … : Adult Supplemental Patient-Centered Medical Home Items for the CAHPS® Clinician & Group Survey … Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to meet … 1|_| Yes 2|_| No After PCMH5 3/7/2016 Page 1 Document No. 2357-2a www.ahrq.gov/cahps 3/7/2016 Page … 2 Document No. 2357-2a www.ahrq.gov/cahps

239. Introducing the CAHPS Cancer Care Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-intro-fry.pdf
     June 13, 2017 - Introducing the CAHPS Cancer Care Survey Introducing the CAHPS® Cancer Care Survey A Webcast Presented … by the AHRQ CAHPS User Network June 13, 2017 12:30 – 2:00 p.m. … www.ahrq.gov/cahps2 https://www.ahrq.gov/cahps www.ahrq.gov/cahps Agenda • Welcome and Webcast Overview … • Overview of CAHPS • Overview of CAHPS Cancer Care Survey • Q&A • Sampling, Administration, and … • Use Q&A feature to ask for help. 5 www.ahrq.gov/cahps To Ask a Question 6 www.ahrq.gov/cahps

240. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Introduction (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-intro.pdf
     January 17, 2024 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - Introduction The CAHPS Child Hospital … Using Database Results and New Narrative Items to Guide Improvement A Webinar Presented by the AHRQ CAHPS … Connection • Use Q&A: For Questions or Other Problems • Event Website: https://events.westat.com/cahps … Shaller, MPA Principal Shaller Consulting Group Moderator Jonathan Bakdash, PhD Social Science Analyst, CAHPS … Officer/SVP Boston Children’s Hospital Associate Professor, Harvard Medical School Teresa Dodson, MA CAHPS