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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-ginsberg.pdf
December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Ginsberg
Welcome from AHRQ
Caren Ginsberg, Ph.D … Director, SOPS and CAHPS Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - CAHPS Narrative Item Set for the Clinician & Group Survey
Narrative Item Set
for the Clinician … measured
by CAHPS
surveys
Learn More:
• Grob R, Schlesinger M, Barre LR, et al. … /cahps/surveys-guidance/item-sets/
elicitation/index.html
AHRQ Pub. … No. 21-0048
June 2021 | ahrq.gov
https://www.ahrq.gov/cahps/index.html
https://www.ahrq.gov/cahps/index.html … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
https://www.ahrq.gov/cahps
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/031516/webcast-video-031516.html
June 01, 2016 - ®)
Webcasts & Recent Events
Strategies for Improving CAHPS Clinician & Group (CG-CAHPS … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Webcast … Clinician & Group (CG-CAHPS) Survey Scores .
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/news/archive/index.html
November 01, 2023 - ®)
CAHPS Announcements
Archived Announcements About CAHPS Surveys … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Analysis Program, commonly known as the CAHPS macro, allows survey users to conduct the analyses … The CG-CAHPS Chartbooks .
The CG-CAHPS research datasets . … program, has been expanding its use of CAHPS surveys, including the CG-CAHPS Surveys.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
January 28, 2021 - Lessons From Healthcare Organizations
on Improving Patient Experience
A Webcast Presented by the AHRQ CAHPS … User Network
January 28, 2021
2:00 – 3:00 pm ET
Our Focus Today
• Overview of AHRQ’s CAHPS program … health plan customer service
► Improving patient-provider interactions in a large medical group
• CAHPS … Director, CAHPS & SOPS Programs
Agency for Healthcare Research and Quality
• Lisa Franchetti, MA, CPHQ
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-closing.pdf
February 11, 2021 - question in the box
that opens
► Make sure “All Panelists”
is selected
Type Question
Here
42
CAHPS … Improvement Resources
• CAHPS Improvement
Guide
• Reports and case
studies
www.ahrq.gov/cahps … 43
http://www.ahrq.gov/cahps
CAHPS Updates
Sign up for email updates
44
Questions or Comments … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps
45
mailto:cahps1@ … westat.com
http://www.ahrq.gov/cahps
Thank you!
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
October 01, 2023 - ®)
Using CAHPS Surveys
CAHPS Survey Design and Administration … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Survey Design and Administration
Analyzing CAHPS Survey Data
Modifying and Naming … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases … Announcements
Contact CAHPS
CAHPS Survey Design and Administration
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
May 01, 2020 - ®)
Using CAHPS Surveys
Modifying and Naming CAHPS Surveys … ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … CAHPS Survey Design and Administration
Analyzing CAHPS Survey Data
Modifying and Naming … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases … Announcements
Contact CAHPS
Modifying and Naming Your CAHPS Survey
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-closing.pdf
February 05, 2024 - CAHPS Program: Improving Response Rates and Representativeness - Closing
Q&A
?
? … 55
CAHPS Updates
• Sign up for email updates
56
Questions or Comments? … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
57
mailto:cahps1 … @westat.com
http://www.ahrq.gov/cahps/
THANK YOU! … PLEASE COMPLETE THE WEBCAST
EVALUATION
58
Q&A
CAHPS Updates
Questions or Comments?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-intro.pdf
February 05, 2024 - CAHPS Program: Improving Response Rates and Representativeness - Introduction
AHRQ’s CAHPS Program: … Representativeness—An Overview of Web-First
and Other Strategies
A Webcast Presented by the AHRQ CAHPS … Connection
• Use Q&A: For Questions and communication
• Event Website: https://events.westat.com/cahps … Program
• Trends in Survey Response Rates
• HCAHPS Survey Mode Experiment
• CAHPS Medicare and CAHPS … Hospice Surveys
• CAHPS Surveys at the Centers for Medicare and Medicaid Services (CMS)
• Questions
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
January 01, 2012 - 2012 CAHPS Clinician & Group Survey Database Chartbook
THE CAHPS DATABASE
2012 CAHPS Clinician & Group … (CG-CAHPS). … the CAHPS Clinician &
Group (CG-CAHPS) Survey are submitting their survey results to the CAHPS Database … CAHPS Database
The CAHPS Database is the repository for data from selected CAHPS surveys. … CAHPS Clinician & Group Survey Database
The CAHPS Clinician & Group Survey (CG-CAHPS) Database is the
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-webcast.pdf
October 01, 2017 - CAHPS Moving Forward: Innovations in Tools and Research
CAHPS® Moving Forward: Innovations in Tools … Ginsberg, Slide 13
So the oversight body for the CAHPS program is the CAHPS Consortium consisting of … Ron Hays
Well, there's CAHPS guidance on translations on the Web site, the CAHPS Web site. … I was going to say that we may be looking at that idea in
this version of CAHPS, CAHPS V. … October 2017 www.ahrq.gov/cahps | 22 of 22
https://www.ahrq.gov/cahps/index.html
CAHPS® Moving Forward
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ask-question-webinar.pdf
January 31, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Closing
www.ahrq.gov/cahps
To Ask a Question … www.ahrq.gov/cahps
Wrap-Up
• Complete the evaluation survey at the end of the
Webcast. … • Contact us with any questions.
49
www.ahrq.gov/cahps
CAHPS GovDelivery Listserv
• Want to stay … up to date on all things CAHPS? … @westat.com
https://www.ahrq.gov/cahps/index.html
To Ask a Question
Wrap-Up
CAHPS GovDelivery Listserv
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ginsberg-ahrq-program.pdf
January 31, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 8-13
AHRQ’s CAHPS® Program
Caren Ginsberg … , PhD
Director, CAHPS Division
Center for Quality Improvement & Patient Safety
www.ahrq.gov/cahps … What is CAHPS? … CAHPS is committed to capturing the patient’s voice.
11
www.ahrq.gov/cahps
Uses of CAHPS Surveys … CAHPS Surveys
Uses of CAHPS Surveys
Patient Experience of Care Research at AHRQ
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-yost.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
©2017 MFMER | slide-32
CAHPS Cancer Care Survey
Sampling … Cancer Surgery
• See the document “Fielding the CAHPS® Cancer Care
Survey” for specific algorithms … • Hospitals eligible for the CAHPS Hospital Survey
(HCAHPS) and surgery centers eligible for the … CAHPS Outpatient and Ambulatory Survey (OAS
CAHPS) must follow rules established by the
Centers for … Mixed-mode
• mail and telephone
• email and mail
• email and telephone
• Target response rate ≥ 40%
CAHPS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-evensen.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
Overview of CAHPS Cancer Care
Survey
Christian Evensen, … Cavazos
Tamika Cowans
Elizabeth Frentzel
Steve Garfinkel
Kourtney Ikeler
San Keller
22
CAHPS … for Cancer Care is Unique
Among CAHPS Surveys
1st time AHRQ co-sponsored a CAHPS
survey with a NIH … institute (NCI)
1st disease-specific CAHPS survey
spanning comprehensive treatment and
covering … Overview of CAHPS Cancer Care Survey
Acknowledgements – AIR Team
CAHPS for Cancer Care is Unique
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-smith.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
CAHPS for Cancer Care:
Setting the Stage to Assess Quality … patient-centered
care in oncology is needed
1999
2001 2003 2005
2008
2007
2010
2011 2013 2013
20
CAHPS … Instruments developed in concert with clinical partners in
oncology settings and stemming from other CAHPS … adopt these surveys, we at NCI
and AHRQ are interested in the application and uses of the data
CAHPS … for Cancer Care: Setting the Stage to Assess Quality of Carefrom and for Cancer Patients
CAHPS® for
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-transcript.pdf
June 01, 2017 - Introducing the CAHPS Cancer Care Survey" Transcript
Introducing the CAHPS® Cancer Care Survey … And
the CAHPS Consortium is really the oversight body for the CAHPS program. … of the CAHPS
Consortium. … This CAHPS for Cancer Care Survey is unique
among CAHPS surveys for a few reasons. … http://www.ahrq.gov/cahps
http://www.ahrq.gov/cahps
Introducing the CAHPS® Cancer Care Survey
Speakers
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-ginsberg.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
AHRQ’s CAHPS® Program
Caren Ginsberg
Director, CAHPS Division … Center for Quality Improvement & Patient Safety
June 13, 2017
www.ahrq.gov/cahps
CAHPS = Consumer … 13
CAHPS
Core Survey
Supplemental
Items
CAHPS Customized
Survey
www.ahrq.gov/cahps
CAHPS Design … Examples
CAHPS Supplemental Item Sets: Some Examples
CAHPS Design Principles
Uses of CAHPS Surveys … AHRQ CAHPS Database
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
August 01, 2023 - ®)
Using CAHPS Surveys
Analyzing CAHPS Survey Data … Hiring a CAHPS Survey Vendor
Managing a CAHPS Survey Project
CAHPS Databases … Announcements
Contact CAHPS
Analyzing CAHPS Survey Data
Users of … CAHPS Analysis Program in SAS
The CAHPS Analysis Program—often referred to as the CAHPS macro—is a … AHRQ’s CAHPS Consortium developed the CAHPS Analysis Program to work with all CAHPS surveys.