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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
October 01, 2017 - CAHPS Survey Administration: What We Know and Potential Research Questions
CAHPS Survey Administration … Importantly, however, literature on both the CAHPS Hospital Survey and non-CAHPS surveys has found
that … There is limited and conflicting CAHPS research
comparing these two approaches, but current AHRQ CAHPS … In-Person Interviews
The only CAHPS surveys that recommend in-person interviews are the CAHPS Nursing … In-Person Distribution—CAHPS guidelines do not recommend in-person distribution of CAHPS
surveys
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - CAHPS American Indian Survey
CAHPS American Indian Survey Adult Questionnaire
CAHPS® American … Indian Survey
Version: Adult
Language: English
For assistance with this survey, please contact the CAHPS … The CAHPS team’s recommendations include the following:
· If feasible, insert blank pages as needed … that tells you what question to answer next, like this:
|X| Yes If Yes, go to #1 on page 1
|_| No
CAHPS … | Some college or 2-year degree
7|_| 4-year college graduate
8|_| More than 4-year college degree
CAHPS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.pdf
March 04, 2009 - CAHPS American Indian Survey
CAHPS® American Indian Survey
Version: Adult
Language: English
For … assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or
cahps1@westat.com … File name: american-indian-eng-851.docx
Last updated: March 4, 2009
mailto:cahps1@westat.com
CAHPS … The CAHPS team’s recommendations include the following:
• If feasible, insert blank pages as needed … 1 Yes
2 No
CAHPS American Indian Survey
5
24.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-eng20-1451a.docx
October 01, 2011 - CAHPS Surgical Care Survey
CAHPS Surgical Care Survey
CAHPS® Surgical Care Survey
Version: 2.0 … Population: Adult
Language: English
For assistance with this survey, please contact the CAHPS Help … The CAHPS team’s recommendations include the following:
· If feasible, insert blank pages as needed … that tells you what question to answer next, like this:
|X| Yes If Yes, go to #1 on page 1
|_| No
CAHPS … 1|_| Male
2|_| Female
CAHPS Surgical Care Survey
3
1
42.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-sp20-1451b.docx
January 25, 2012 - CAHPS Surgical Care Survey
CAHPS Surgical Care Survey
CAHPS® Surgical Care Survey
Version: 2.0 … Population: Adult
Language: Spanish
For assistance with this survey, please contact the CAHPS Help … The CAHPS team’s recommendations include the following:
· If feasible, insert blank pages as needed … 1|_| Hombre
2|_| Mujer
CAHPS Surgical Care Survey
3
6
42. … CAHPS Surgical Care Survey
7
Gracias.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
Development and Testing of
the CAHPS Elicitation Protocol
Mark … Schlesinger
Yale School of Public Health
www.ahrq.gov/cahps
Goals for narrative elicitation: specifics … informed by
considerations for field implementation
151
• Aspirations: Protocol that can augment CAHPS … “gold standard” interviews
• Total of 332 elicitations;
• 20% by phone, 80% by web
• 50% before CAHPS … testing
www.ahrq.gov/cahps16
Applying goals for narrative elicitation
www.cahps.ahrq.gov17
CAHPS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
Collection of Statewide Patient
Comments in Massachusetts
Barbra … Innovations
MHQP conducted a pilot study with CHPI in 2015, pilot
included feasibility testing of the 5Q CAHPS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
Implementation of the
CAHPS Elicitation Protocol
Lise Rybowski … The Severyn Group
www.ahrq.gov/cahps
Two Options for Administration
• As part of the Clinician … www.ahrq.gov/cahps
CAHPS Sampling Methodology
• Recommendation: Follow guidance in Fielding the
CAHPS … in using the CAHPS
Patient Narrative Elicitation Protocol? … CAHPS Elicitation Protocol
Two Options for Administration
Using the Protocol as Part of CG-CAHPS: Key
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
Introducing a Protocol To Obtain
Patient Comments Using the CAHPS … – 2:00 pm EST
www.ahrq.gov/cahps
CAHPS Webcast Series
• Consumer Assessment of Healthcare Providers … Develops standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys … & Group Survey
(CG-CAHPS):
CAHPS Patient Narrative Elicitation Protocol
• Review the development … • Use Q&A feature to ask for help.
8
www.ahrq.gov/cahps
To Ask a Question
9
www.ahrq.gov/cahps
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
www.ahrq.gov/cahps
To Ask a Question
54
www.ahrq.gov/cahps … Wrap-Up
• Review the guidance document: About the CAHPS
Patient Narrative Elicitation Protocol … about_patient_narratives_elicitation_protocol_cg30_2315.pdf
mailto:cahps1@westat.com
www.ahrq.gov/cahps … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
56
mailto:cahps1 … @westat.com
http://www.ahrq.gov/cahps/
To Ask a Question
Wrap-Up
Questions or comments?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/dental-plan-adult-eng-751.pdf
February 10, 2009 - CAHPS Dental Plan Survey
CAHPS® Dental Plan Survey
Version: Adult
Language: English
For assistance … with this survey, please contact the CAHPS Help Line at 800-492-9261 or
cahps1@westat.com. … File name: dental-plan-adult-eng-751.doc
Last updated: February 10, 2009
mailto:cahps1@westat.com
CAHPS … 1 Never
2 Sometimes
3 Usually
4 Always
CAHPS Dental Plan Survey
5
9. … 1 Never
2 Sometimes
3 Usually
4 Always
CAHPS Dental Plan Survey
6
14.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/dental-plan-adult-eng-751.doc
February 10, 2009 - CAHPS Dental Plan Survey
CAHPS® Dental Plan Survey
Version:
Adult
Language: English
For assistance … with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1@westat.com. … The CAHPS team’s recommendations include the following:
· If feasible, insert blank pages as needed
-
ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/research/index.html
March 01, 2024 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … Announcements
Contact CAHPS
Research on Improving Patient Experience … Review all citations for quality improvement in the CAHPS bibliography . … Research Team : RAND
Use of CAHPS survey data and CAHPS PCMH items during PCMH transformation … Using CAHPS® Patient Experience Data for Patient-Centered Medical Home Transformation.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys.pdf
January 01, 2020 - Recent Insights into CAHPS Survey Modes and Response Rates
Understanding CAHPS Surveys: A Primer … , learn about CAHPS surveys
and their purpose, hear how CAHPS surveys are developed and administered … like to welcome you to what is now a yearly CAHPS primer or CAHPS 101. … All of the CAHPS developed supplemental items
are also available on the AHRQ CAHPS website. … surveys and CAHPS
results?
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/surgical/index.html
February 01, 2018 - Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … No CAHPS supplemental items were developed for the Surgical Care Survey. … Learn more in the CAHPS Ambulatory Care Improvement Guide . … Review CAHPS Surgical Care Survey Measures . … an official CAHPS product in early 2010.
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/dental/index.html
March 01, 2018 - ®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician … Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Results to Consumers … Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … They submitted this survey to the CAHPS Consortium, which adopted it as a CAHPS product in December 2006 … https://www.ahrq.gov/cahps/surveys-guidance/dental/index.html
Back
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/news/index.html
February 01, 2024 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS Announcements … The CAHPS® Database will accept all survey data collected between Jan. – Dec. 2023. … test web-first administration modes for Medicare CAHPS and Hospice CAHPS. … Database are now available on AHRQ’s CAHPS Data Tools website.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
May 01, 2024 - FAQs
Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS … care from specialists in the last 6 months
(5)
Browse Supplemental Items for CAHPS … Surveys
Users of standardized CAHPS surveys may incorporate supplemental items in order to meet … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
February 01, 2024 - Improving Patient Experience
CAHPS Announcements
Contact CAHPS
CAHPS … Like other CAHPS surveys, this questionnaire focuses on aspects of pediatric inpatient care that are … Read about quality improvement strategies in the CAHPS Child Hospital Survey Toolkit . … surveys into other languages
Analyzing CAHPS survey data
For assistance, contact the CAHPS Help … Aggregated Results for the CAHPS Child Hospital Survey Database
The CAHPS Child Hospital Survey Database
-
ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/index.html
April 01, 2024 - ®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … , and support survey sponsors and vendors in using CAHPS instruments and data. … Improving response rates and the representativeness of CAHPS survey data. … Participating in the 2021 CAHPS Home and Community-Based Services (HCBS CAHPS) Survey Database: What