-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp-facilitator-guide.pdf
May 01, 2017 - How were these reckless behaviors
handled? … SAY:
To improve outcomes, human error, at-risk
behavior, and reckless behavior each should
be managed … to verify the
system encourages healthy, risk-reducing
behaviors. … eliminate the chances the behavior will
reoccur. … It is critical to reinforce
behaviors that will reduce risk and deter
behaviors that increase risk.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp-facilitator-guide.pdf
May 01, 2017 - How were these reckless behaviors
handled? … SAY:
To improve outcomes, human error, at-risk
behavior, and reckless behavior each should
be managed … to verify the
system encourages healthy, risk-reducing
behaviors. … eliminate the chances the behavior will
reoccur. … It is critical to reinforce
behaviors that will reduce risk and deter
behaviors that increase risk.
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp-facilitator-guide.pdf
May 01, 2017 - How were these reckless behaviors
handled? … SAY:
To improve outcomes, human error, at-risk
behavior, and reckless behavior each should
be managed … to verify the
system encourages healthy, risk-reducing
behaviors. … eliminate the chances the behavior will
reoccur. … It is critical to reinforce
behaviors that will reduce risk and deter
behaviors that increase risk.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp-facilitator-guide.pdf
May 01, 2017 - How were these reckless behaviors
handled? … SAY:
To improve outcomes, human error, at-risk
behavior, and reckless behavior each should
be managed … to verify the
system encourages healthy, risk-reducing
behaviors. … eliminate the chances the behavior will
reoccur. … It is critical to reinforce
behaviors that will reduce risk and deter
behaviors that increase risk.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp-facilitator-guide.pdf
May 01, 2017 - How were these reckless behaviors
handled? … SAY:
To improve outcomes, human error, at-risk
behavior, and reckless behavior each should
be managed … to verify the
system encourages healthy, risk-reducing
behaviors. … eliminate the chances the behavior will
reoccur. … It is critical to reinforce
behaviors that will reduce risk and deter
behaviors that increase risk.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
October 08, 2013 - when
staff are having side conversations or are on non-work
related phone calls)
Actions
• Behaviors … emphasized during customer service
orientation for new employees
• Behaviors emphasized during customer … and webinars
• Presentation to managers who supervise clerks and
receptionists on importance of behaviors … shadowed at 3 months and again at 12
to 15 months of employment
• Based on service best practice behaviors
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-3-readiness-form.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … Will your institution be able to reinforce and reward positive teamwork behaviors and
improvements in … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-3-readiness-form.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … Will your institution be able to reinforce and reward positive teamwork behaviors and
improvements in … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.