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www.ahrq.gov/hai/cusp/modules/apply/alt-text.html
March 01, 2013 - Creation of incentives for healthy behaviors
Situational awareness
Coach
Reckless Behavior … are human error, at-risk behavior and reckless behavior. … This behavior is best managed through removing incentives for at-risk behaviors, creating incentives … for healthy behaviors, and increasing situational awareness. … Coaching is the best response to at-risk behavior.
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www.ahrq.gov/hai/cauti-tools/archived-webinars/connecting-dots-transcript.html
December 01, 2017 - Behavior changes slowly. … or between less structured behaviors and more structured behaviors within the composites, then these … David Marks' approach to behavior, whether it's human error, negligence, or reckless behavior and decision-making … We want to make our decisions on discipline based on behavior and not outcomes. … You reinforce those behaviors.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Cunningham_11.pdf
January 29, 2008 - safety incidents could be
caused by a number of factors, Leape’s taxonomy reflects specific problem behaviors … Additionally, nontargeted precautionary behaviors increased as a
result of the intervention, including … Geller and Johnson31 propose using a list of
behavior-based expectations to specifically target behaviors … Patient rating data gained from
discharge surveys may also lead to pinpointing caregiver behaviors in … OBM can increase and maintain
desirable behavior, but it is necessary to define the behaviors that need
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www.ahrq.gov/sites/default/files/2024-01/fernandez-rosenman-report.pdf
January 01, 2024 - behaviors to the clinical setting. … Table 3 describes the effect of training on all components of
leadership behavior.
Table 3. … % respondents who
use this behavior
50
Percentage of
Respondents (N=23)
Aim 3: Determine … When evaluating subsets of leadership behavior, trained
subjects demonstrated significant improvement … Information sharing One point for each component of information sharing
behavior:
4
Summary
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/handouts.html
April 01, 2016 - Weight > Loss ≥5% in Prior 30 Days
Urine
Bowel#
Bed Mobility
Transfer
Toilet- ing
Change in Behavior … Resident 7
243
4
X
Note:
If three or more behaviors … for a resident were documented during the current week, then the number of behaviors will display. … An asterisk (*) will display next to the number of behaviors if the behaviors recorded during the current … report week are different from behaviors recorded during the prior week
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruprev/erepguide_slides.pptx
December 01, 2014 - Meal Intake Weight
Loss ≥5% in Prior 30 Days Urine Bowel# Bed Mobility Transfer Toileting Change in Behavior … * An asterisk will display next to the number of behaviors if the behaviors recorded during the current … The resident has not had behaviors documented previously
The behaviors required medication intervention … Two or more behaviors for the report week were different from behaviors documented the prior week
None … Change Report for a resident who triggered for High-Risk Nutrition but has incomplete bladder and behavior
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www.ahrq.gov/hai/tools/perinatal-care/modules/teamwork/learn-about-cusp-slides.html
May 01, 2017 - Reckless behavior is a choice to consciously disregard a substantial and unjustifiable risk. … Console
At-Risk Behavior
A choice: risk believed insignificant or justified . … Manage through:
Removal of incentives for at-risk behaviors. … Creation of incentives for healthy behaviors.
Situational awareness. … Coach
Reckless Behavior
Conscious disregard of substantial and unjustifiable risk .
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www.ahrq.gov/health-literacy/professional-training/lepguide/chapter3.html
September 01, 2020 - This tool centers on a set of team behaviors and structured communication tools to improve patient care … Identifying Language Needs
Team behavior:
Front desk staff effectively assess preferred language … Calling for Interpreter and Interpreter Present for the Entire Encounter
Team behavior:
The care … Empowering Interpreter To Be a Member of the Primary Care Team
Team behavior:
The interpreter uses … Addressing Interpreter Shortages
Team behavior:
Team members raise concerns about interpreter shortages
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www.ahrq.gov/teamstepps/readiness/informationitems.html
April 01, 2016 - important for leaders to understand their role in sponsoring, evaluating, enabling, or modifying the behaviors … necessary to shape and maintain the targeted safety or teamwork behavior changes. … Be able to effect changes in work patterns, behaviors, and the environment. … Will your institution be able to reinforce and reward positive teamwork behaviors and improvements in … To become accepted practice, positive teamwork behaviors and improvements in processes and outcomes need
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/coaching/lepslcoaching.pdf
July 26, 2012 - information to teammates and the
patient/family efficiently and effectively
Demonstrate desired behaviors … team orientation
Request clarification or additional information as needed
Make adjustments to behaviors … and skills
Encourage and provide feedback for improvement
Acknowledge and reinforce desired behaviors … :
Avoids terms such as “good” and “bad”
Helps people understand and accept the effects of their behavior … on others
Limited:
Does not include team member’s decision to change behavior
11
TEAMSTEPPS
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/coachslhandouts.pdf
July 25, 2012 - information to teammates and the
patient/family efficiently and effectively
Demonstrate desired behaviors … team orientation
Request clarification or additional information as needed
Make adjustments to behaviors … and skills
Encourage and provide feedback for improvement
Acknowledge and reinforce desired behaviors … Avoids terms such as ―good‖ and ―bad‖
Helps people understand and accept the effects of their behavior … on others
Limited:
Does not include team member’s decision to change behavior
11
TEAMSTEPPS
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www.ahrq.gov/teamstepps/instructor/fundamentals/module9/igcoaching.html
March 01, 2014 - These include:
Role modeling behavior.
Observing performance and providing feedback. … Return to Contents
Role Modeling Behavior
Say:
Effective coaches must role model the behavior … performance of the behavior to the team members, but also highlight the acceptance of the behavior in … Feedback from coaches should be about behavior, not about an individual. … Coaches should describe behavior in a specific, objective way and not be judgmental.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp-facilitator-guide.pdf
May 01, 2017 - How were these reckless behaviors
handled? … SAY:
To improve outcomes, human error, at-risk
behavior, and reckless behavior each should
be managed … to verify the
system encourages healthy, risk-reducing
behaviors. … eliminate the chances the behavior will
reoccur. … It is critical to reinforce
behaviors that will reduce risk and deter
behaviors that increase risk.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
October 08, 2013 - when
staff are having side conversations or are on non-work
related phone calls)
Actions
• Behaviors … emphasized during customer service
orientation for new employees
• Behaviors emphasized during customer … and webinars
• Presentation to managers who supervise clerks and
receptionists on importance of behaviors … shadowed at 3 months and again at 12
to 15 months of employment
• Based on service best practice behaviors
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-3-readiness-form.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … Will your institution be able to reinforce and reward positive teamwork behaviors and
improvements in … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/leveraging-cultural-change-080814.pptx
January 01, 2013 - 5
Culture is made up of the values, beliefs, underlying assumptions, attitudes and behaviors shared by … but are not reflected in observed behavior.” … (Schein, 2010, pp. 24, 27)
Desired Behavior:
Round to assess catheter appropriateness Observed Behavior … , feeling
Espoused beliefs and values
Observed behavior
14
Behaviors
Beliefs & Values
Underlying … Flexible – A flexible culture is one that adopts team behaviors such as those taught in the TeamSTEPPS
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/22458-Rosenman-report.pdf
October 01, 2018 - behaviors to the clinical setting. … Table 3 describes the effect of training on all components of
leadership behavior.
Table 3. … % respondents who
use this behavior
50
Percentage of
Respondents (N=23)
Aim 3: Determine … When evaluating subsets of leadership behavior, trained
subjects demonstrated significant improvement … Information sharing One point for each component of information sharing
behavior:
4
Summary
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www.ahrq.gov/topics/index.html
October 01, 2008 - Patient and Family Engagement A set of behaviors by patients, family members, and health professionals
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www.ahrq.gov/topics/index.html?page=0
October 01, 2008 - Patient and Family Engagement A set of behaviors by patients, family members, and health professionals