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Showing results for "behaviors".

21. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - The following list identifies behaviors to help clinicians build partnerships with patients and families … Throughout the hospital stay Invitation behaviors: Invite patients and families to engage Supportive … behaviors: Support patients and families as they engage Include the patient and family as members … patient and family to use the white board Throughout encounter Throughout encounter Invitation behaviors … condition Used “teach back” Found out how much the patient and family members wanted to know Supportive behaviors

22. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - far more unpleasant activities, such as responding to complaints and managing unsatisfactory staff behavior … Another problem with developing standards is that some of the behaviors are hard to describe. … Use these guidelines to identify job-specific behaviors. … Crystallize these behaviors into scripts and protocols. (Read about the use of talking points.) … Puts words to your behaviors.

23. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (doc file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
    April 30, 2013 - staff as well the organizational policies and procedures that support these behaviors. … The strategy supports behavior change through individual tools. … Keep in mind that taking on new behaviors will be challenging. … Although information is necessary, it is not sufficient to support behavior change. … behavior, providing feedback, and practicing skills.21 If your hospital is implementing more than

24. Module 2: Obtaining Organizational Buy-in and Support | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes2.html
    August 01, 2022 - In a punitive culture that does not strive to understand potential underlying reasons for behaviors, … Slide 9 Say: To improve outcomes, human error, at-risk behavior, and reckless behavior should … to verify the system encourages healthy, risk-reducing behaviors. … It is critical to reinforce behaviors that will reduce risk and deter behaviors that increase risk. … Individual staff must recognize when they are engaging in at-risk behavior and how their behavior might

25. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
    April 30, 2013 - staff as well the organizational policies and procedures that support these behaviors. … The strategy supports behavior change through individual tools. … Keep in mind that taking on new behaviors will be challenging. … Although information is necessary, it is not sufficient to support behavior change. … behavior, providing feedback, and practicing skills.21 Guide Resources Tool 5: Overview of

26. TeamSTEPPS Limited English Proficiency Module: Implementation Slide Handouts (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/impslhandouts.pdf
    July 25, 2012 - Planning, Training, Implementing  Goals and desired outcomes  Measures  Processes to change  Behaviors … Processes Activities Practices Behaviors Attitudes LEP Implementation

27. Leveraging Cultural Change to Reduce Urinary Catheter Use | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
    December 01, 2017 - Culture is made up of the values, beliefs, underlying assumptions, attitudes and behaviors shared by … but are not reflected in observed behavior.” … (Schein, 2010, pp. 24, 27) Image: Pyramid with the top level saying Behaviors, middle level Beliefs … Desired Behavior: Round to assess catheter appropriateness Observed Behavior: Do not participate … Sense-making of patient safety events and high reliability result from an explicit plan to engineer behaviors

28. TeamSTEPPS Limited English Proficiency Module, Train-the-Trainer Session: Implementation (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepslimp.pdf
    July 26, 2012 - : Planning, Training, Implementing  Goals and desired outcomes  Measures  Processes to change  Behaviors … Processes Activities Practices Behaviors Attitudes LEP Implementation™ Why Evaluate  Answers

29. TeamSTEPPS Fundamentals Course: Module 4. Leading Teams | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/teamstepps/instructor/fundamentals/module4/igleadership.html
    March 01, 2019 - Modeling appropriate behavior and reinforcing and rewarding appropriate behavior when it is exhibited … Reinforcement of what went well and how the team can repeat the behavior or plan the next time. … Reinforced team behaviors and successes with the team.   … In addition to conflict, other disruptive behaviors can affect the effectiveness of teams. … Role model and effectively cue team members to use prescribed teamwork behaviors and skills.

30. TeamSTEPPS 2.0 Readiness Assessment | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/teamstepps/readiness/index.html
    August 01, 2015 - important for leaders to understand their role in sponsoring, evaluating, enabling, or modifying the behaviors … necessary to shape and maintain the targeted safety or teamwork behavior changes. … Be able to effect changes in work patterns, behaviors, and the environment. … Will your institution be able to reinforce and reward positive teamwork behaviors and improvements in … To become accepted practice, positive teamwork behaviors and improvements in processes and outcomes need

31. Slide 1 (ppt file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/simslides-update-62819.ppt
    January 30, 2006 - Proper scenario design Focus on learning objectives Provide more than one opportunity to practice team behaviors … Accurate measurement Include process and outcome measures Capture behaviors Debriefing Learning … Learning Objectives Learning objectives should be explicit and measurable Focus on specific TeamSTEPPS behaviors … * Simulation Trauma Example Pre-Hospital/Transport Trauma Phase Event Set Triggers Expected Team Behaviors … 05.2 Page * Page * Simulation Trauma Example Primary Survey Trauma Phase Trigger Expected Team Behaviors

32. Previous TeamSTEPPS Webinars: 2015 | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/teamstepps/webinars/previous-webinars-2015.html
    September 01, 2017 - September Webinar: Addressing Behaviors that Undermine a Culture of Safety, Reliability and Accountability … University Medical Center, focused on the issue of and challenges associated with team members whose behaviors … Describe the consequences of failure to address undermining behaviors. … Discuss strategies for addressing undermining behaviors. … March Webinar: Coaching Teamwork Behaviors: Strategies to Reinforce TeamSTEPPS Skills In this webinar

33. Section 2: Explanation of Mutual Support Key Concepts and Tools | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
    June 01, 2023 - Mutual support, which is commonly referred to as "backup behavior" in the teamwork literature, is critical … Patient/family Repeat expressions of concern to other team members about unusual behaviors of a patient … Exerted through assertive and advocacy behaviors when patient safety is threatened. … Enhanced by leaders who encourage and model mutually supportive behaviors.

34. TeamSTEPPS 2.0: Module 9. Coaching Workshop | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/teamstepps/instructor/fundamentals/module9/slcoaching.html
    March 01, 2014 - Effective coaching in TeamSTEPPS further aims to achieve: Successful integration of teamwork behaviors … Return to Contents Slide 7: The Role of a TeamSTEPPS Coach   Role model behavior. … Return to Contents Slide 8: The Coach as a Role Model Demonstrates effective use of teamwork behaviors … As a respected member of the team, reinforces acceptance of behavior through performance. … Acknowledge desired teamwork behaviors and skills through feedback.

35. TeamSTEPPS Fundamentals Course: Module 6. Mutual Support | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
    March 01, 2019 - It should be about behavior. … Respectful and related to behavior? Yes. … Disruptive behavior among staff should be actively discouraged. … , reporting, and managing behaviors that cause disruption to patient safety. … Resources are available to help address disruptive behavior.

36. Module 1: Using the Comprehensive Long-Term Care Safety Modules: Applying Safety Principles: Facilitator Notes | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
    March 01, 2017 - human behavior. … How were these at-risk behaviors handled? 1. Griffith S. … reckless behavior should each be managed differently. … that the system encourages healthy, risk-reducing behaviors, and coach team members to know what is … the chances the behavior will reoccur.

37. TeamSTEPPS Limited English Proficiency Module: Goals and Outcomes (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepgoals.pdf
    July 25, 2012 - Processes Activities Practices Behaviors Attitudes LEP

38. What Is Patient Safety Culture? | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/sops/about/patient-safety-culture.html
    March 01, 2022 - healthcare practitioners and other staff throughout the organization that influence their actions and behaviors … Patient safety culture can be measured by determining the values, beliefs, norms, and behaviors related

39. Facilitator's Notes | Agency for Healthcare Research and Quality
    cahps.ahrq.gov/teamstepps/simulation/traininggd.html
    July 01, 2016 - Explain that “skills&##8221; refers to the categories of behavior for which they may want to provide … They should include the following information: Performance—Specifies the behavior that is the focus … Condition(s)—Specifies the conditions under which the behavior occurs. … Each slide presents triggers and expected team behaviors of the same event set. … Review the triggers and expected team behaviors with participants.

40. Training Guide: Using Simulation in TeamSTEPPS Training (pdf file)
    cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/traininggd-update.pdf
    February 01, 2011 - Condition(s)—Specifies the conditions under which the behavior occurs. … triggers and expected team behaviors of the same event set. … Review the triggers and expected team behaviors with participants. … Measuring these behaviors starts with identifying the purpose. … these behaviors when necessary.