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psnet.ahrq.gov/node/36644/psn-pdf
July 10, 2008 - Reporting and disclosing medical errors: pediatricians'
attitudes and behaviors. … Reporting and disclosing medical errors: pediatricians' attitudes
and behaviors. … https://psnet.ahrq.gov/issue/reporting-and-disclosing-medical-errors-pediatricians-attitudes-and-behaviors … https://psnet.ahrq.gov/issue/reporting-and-disclosing-medical-errors-pediatricians-attitudes-and-behaviors
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psnet.ahrq.gov/issue/walking-plank-experimental-paradigm-investigate-safety-voice
January 18, 2023 - This psychological experiment sought to measure speaking-up behaviors of medical students and the general … public, using a masked experiment rather than asking participants to report their behaviors or comfort … also found differences in participants' reported willingness to speak up compared to their observed behavior … July 28, 2021
Stakeholders in safety: patient reports on unsafe clinical behaviors distinguish
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psnet.ahrq.gov/node/47014/psn-pdf
July 02, 2019 - Multisource evaluation of surgeon behavior is associated
with malpractice claims. … Multisource Evaluation of Surgeon Behavior Is Associated With
Malpractice Claims. … surgeons' 360-degree reviews, in which
team members evaluate a range of professional attributes and behaviors … Surgeons in the highest 10% for
the negative behaviors of snapping at or talking down to others also … The authors suggest
that addressing negative behaviors among surgeons could mitigate malpractice risk
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
October 08, 2013 - when
staff are having side conversations or are on non-work
related phone calls)
Actions
• Behaviors … emphasized during customer service
orientation for new employees
• Behaviors emphasized during customer … and webinars
• Presentation to managers who supervise clerks and
receptionists on importance of behaviors … shadowed at 3 months and again at 12
to 15 months of employment
• Based on service best practice behaviors
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www.ahrq.gov/ncepcr/tools/self-mgmt/why.html
February 01, 2016 - Self-Management Support
Managing chronic illness and changing behavior are challenging and take time … transcript
Evidence
There is evidence that self-management support improves patients' health-related behaviors … information given by the physician, more participatory decision making, enhanced self-efficacy, healthier behaviors … improve outcomes and reduce costs. 3
Helping patients to make good choices and sustain healthy behaviors
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psnet.ahrq.gov/issue/health-care-risk-managers-consensus-management-inappropriate-behaviors-among-hospital-staff
June 16, 2021 - Study
Health care risk managers' consensus on the management of inappropriate behaviors … Health care risk managers' consensus on the management of inappropriate behaviors among hospital staff … Disruptive and unprofessional behavior creates an unhealthy institutional culture and leads to patient … hospital risk managers developed a set of consensus recommendations for how to manage unprofessional behavior … Health care risk managers' consensus on the management of inappropriate behaviors among hospital staff
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psnet.ahrq.gov/issue/using-modified-a3-lean-framework-identify-ways-increase-students-reporting-mistreatment
May 25, 2010 - Using a modified A3 lean framework to identify ways to increase students' reporting of mistreatment behaviors … Using a Modified A3 Lean Framework to Identify Ways to Increase Students' Reporting of Mistreatment Behaviors … Using a Modified A3 Lean Framework to Identify Ways to Increase Students' Reporting of Mistreatment Behaviors … April 11, 2018
Same behavior, different provider: American medical students' attitudes … toward reporting risky behaviors committed by doctors, nurses, and classmates.
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psnet.ahrq.gov/node/38100/psn-pdf
July 02, 2009 - Surgical team behaviors and patient outcomes. … Surgical team behaviors and patient outcomes. … https://psnet.ahrq.gov/issue/surgical-team-behaviors-and-patient-outcomes
Direct observation of teamwork … is a recognized problem in the operating room, this study is one of the
first to directly link team behavior … https://psnet.ahrq.gov/issue/surgical-team-behaviors-and-patient-outcomes
https://psnet.ahrq.gov/issue
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meps.ahrq.gov/data_files/publications/st165/stat165.pdf
March 01, 2007 - Statistical Brief #165: Personal Health Behaviors for Heart Disease Prevention among the U.S. … Medical Expenditure Panel Survey
Agen
Res
5
March 2007
Personal Health Behaviors … The likelihood of adhering to the recommended behaviors to reduce the risk of developing heart disease … Smoking behavior also varied substantially by age. … Personal Health Behaviors for Heart Disease Prevention among the U.S.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/leveraging-cultural-change-080814.pptx
January 01, 2013 - 5
Culture is made up of the values, beliefs, underlying assumptions, attitudes and behaviors shared by … but are not reflected in observed behavior.” … (Schein, 2010, pp. 24, 27)
Desired Behavior:
Round to assess catheter appropriateness Observed Behavior … , feeling
Espoused beliefs and values
Observed behavior
14
Behaviors
Beliefs & Values
Underlying … Flexible – A flexible culture is one that adopts team behaviors such as those taught in the TeamSTEPPS
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
June 02, 2025 - The following list identifies behaviors to help clinicians build partnerships with patients and families … Throughout the hospital stay
Invitation behaviors:
Invite patients and families to engage
Supportive … behaviors:
Support patients and families as they engage
Include the patient and family as members … patient and family to use the white board
Throughout encounter
Throughout encounter
Invitation behaviors … condition
Used “teach back”
Found out how much the patient and family members wanted to know
Supportive behaviors
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psnet.ahrq.gov/issue/enculturation-unsafe-attitudes-and-behaviors-student-perceptions-safety-culture
October 31, 2012 - Study
Enculturation of unsafe attitudes and behaviors: student perceptions of safety … Enculturation of unsafe attitudes and behaviors: student perceptions of safety culture. … Enculturation of unsafe attitudes and behaviors: student perceptions of safety culture. … 2023
Implementation of an online reporting system to identify unprofessional behaviors
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psnet.ahrq.gov/issue/hospital-staff-reports-coworker-positive-and-unprofessional-behaviours-across-eight-hospitals
May 01, 2024 - Unprofessional behaviors among health care workers can impede safety culture and harm patients and … In this study, researchers examined 2,504 reports of positive and unprofessional coworker behavior over … The most commonly reported positive behaviors included non-technical skills, values-driven behavior, … Frequently reported unprofessional behaviors included being rude, humiliating or ridiculing others, and
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-implementation-slides.pptx
June 02, 2025 - Learning Benchmarks
Team Performance Observation Tool
Teamwork Perceptions Questionnaire (T-TPQ)
Behavior … process measures
AHRQ Surveys on Patient Safety Culture
Patient Safety Indicators
16
Level III: Behavior … Level III Behavior:
4. Level IV Results:
33
Step 6. … Model the expected behaviors.
Value resisters. … Provide tools and training to reinforce new behaviors.
Reinforce and reward the new behaviors.
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psnet.ahrq.gov/issue/speaking-extension-socio-cultural-dynamics-hospital-settings-study-staff-experiences-speaking
May 19, 2021 - Speaking up behaviors among healthcare workers is indicative of psychological safety and a culture … healthcare staff working at seven sites across one hospital network in Australia found that speaking up behaviors … “I’m concerned”: a multi-site assessment of emergency medicine resident speaking up behaviors
-
psnet.ahrq.gov/issue/speaking-about-traditional-and-professionalism-related-patient-safety-threats-national-survey
November 20, 2015 - Although unprofessional behavior was more frequently observed, fewer trainees raised concerns about … Even when respondents perceived the unprofessional behavior as having high potential for adverse patient … The authors recommend specifically measuring tolerance for unprofessional behaviors as a part of safety … May 9, 2018
Same behavior, different provider: American medical students' attitudes toward … reporting risky behaviors committed by doctors, nurses, and classmates.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruprev/pruprev-handouts.pdf
March 22, 2014 - Prior Week
Change Within 7 Days
Nutrition Risk
Increase in
Incontinence ADL Decline# ≥3 Behaviors … Weight
Loss ≥5%
in Prior30
Days Urine Bowel#
Bed
Mobility Transfer Toileting
Change in
Behavior … for a resident were documented during the current week, then the number of behaviors will display. … An asterisk (*) will display next to the number of behaviors if the behaviors recorded during the current … report week are different from behaviors
recorded during the prior week
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www.ahrq.gov/hai/cauti-tools/archived-webinars/connecting-dots-transcript.html
December 01, 2017 - Behavior changes slowly. … or between less structured behaviors and more structured behaviors within the composites, then these … David Marks' approach to behavior, whether it's human error, negligence, or reckless behavior and decision-making … We want to make our decisions on discipline based on behavior and not outcomes. … You reinforce those behaviors.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-transcript.doc
October 08, 2013 - Behavior changes slowly. … or between less structured behaviors and more structured behaviors within the composites, then these … David Marks' approach to behavior, whether it's human error, negligence, or reckless behavior and decision-making … We want to make our decisions on discipline based on behavior and not outcomes. … You reinforce those behaviors.
-
www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex518.html
March 01, 2013 - Measure 18: Rate of patients that were ready to improve a targeted behavior
Previous Page … perform elements of the 5A's that are feasible in busy practice settings (i.e., asking about health behaviors … and were advised by clinician to change their behavior (A1-A2)
Numerator:
Number of patients … to the 5A's of health behaviors. … An electronic linkage system for health behavior counseling effect on delivery of the 5A's.