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www.ahrq.gov/sites/default/files/2024-05/sarcevic-report.pdf
January 01, 2024 - Results: Four contexts affected checking and note-taking behaviors on the digital checklist: (1)
team … behaviors. … was not checked and corresponding task was not performed) were considered
measures of a compliant behavior … The noncompliant behaviors included (Table 2): false
checks (item was checked but the corresponding … In addition, new checklist designs should also
support retrospective checking behaviors.
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - far more unpleasant activities, such as responding to complaints and managing unsatisfactory staff behavior … Another problem with developing standards is that some of the behaviors are hard to describe. … Use these guidelines to identify job-specific behaviors. … Crystallize these behaviors into scripts and protocols. (Read about the use of talking points.) … Puts words to your behaviors.
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www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex518.html
March 01, 2013 - Measure 18: Rate of patients that were ready to improve a targeted behavior
Previous Page … perform elements of the 5A's that are feasible in busy practice settings (i.e., asking about health behaviors … and were advised by clinician to change their behavior (A1-A2)
Numerator:
Number of patients … to the 5A's of health behaviors. … An electronic linkage system for health behavior counseling effect on delivery of the 5A's.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_slides_coaching.pptx
February 03, 2006 - Effective coaching in TeamSTEPPS further aims to achieve:
Successful integration of teamwork behaviors … TEAMSTEPPS 05.2
Mod 9 LTC 2.0 Page ‹#›
Coaching Workshop
The Role of a TeamSTEPPS Coach
Role model behavior … 2.0 Page ‹#›
Coaching Workshop
7
The Coach as a Role Model
Demonstrates effective use of teamwork behaviors … , tools, or strategies
As a respected member of the team, reinforces acceptance of behavior through performance … Page ‹#›
Coaching Workshop
9
The Coach as a Motivator
Helps team members see the bridge between new behaviors
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www.ahrq.gov/topics/behavioral-health.html
March 01, 2022 - Behavioral Health
Behavioral health problems, which include mental health and substance use disorders, are among the most common conditions seen in primary care settings. AHRQ provides data to quantify these challenges, tools and resources for screening and treatment, and funding for behavioral he…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
April 30, 2013 - staff as well the organizational
policies and procedures that support these behaviors. … The strategy supports
behavior change through individual tools. … Keep in mind that taking on
new behaviors will be challenging. … Although information is necessary, it is not sufficient to support behavior
change. … behavior, providing
feedback, and practicing skills.21
Guide Resources
Tool 5: Overview of
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www.ahrq.gov/healthsystemsresearch/hspc-research-study/appendix-b.html
June 01, 2020 - Personal Preferences and Behaviors. … Personal Preferences and Behaviors. … study, since examining HIV risk factors probably includes examining personal behaviors. … ) preferences or behaviors. … Behaviors.
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www.ahrq.gov/healthsystemsresearch/hspc-research-study/appendix-d.html
June 01, 2020 - Personal Behaviors and Preferences
Patient understanding of consent
There is a lack … Personal Behaviors and Preferences
Biometrics on patient engagement
There is an increased … Equity and disparities
Cost and Utilization
Impact of cost on personal behaviors
There … done on the impact of increased costs through cost sharing and higher insurance premiums on patient behaviors … various trends in the health care system, including the impact of incentives on patient and provider behavior
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_postop-csection.docx
May 01, 2017 - The Expected Behaviors offer a list of ideal actions that the clinical team might take in response to … Expected behavior/performance (not in any particular order):
· Nurse introduces self to the patient … Expected behavior/performance (not in any particular order):
· Nurse reassures patient and partner. … Expected behavior/performance (not in any particular order):
· Nurse calls for additional help, provider … Expected behavior/performance (not in any particular order):
· Provider speaks to patient and support
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/spot-coaching.pdf
April 01, 2022 - Making It Work Tip Sheet: Spot Coaching To Support Behavior Change
AHRQ Safety Program for Intensive … Care Units:
Preventing CLABSI and CAUTI
Making It Work Tip Sheet
Spot Coaching To Support Behavior … colleagues, staff, patients, and others in a way that inspires insight and shifts habits toward effective
behaviors … requires a partnering mindset in which the solution rests with those who are seeking to change
their own behaviors … understanding, asking questions to build insight and identify actions, and building on strengths
and behaviors
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/26069-France-draft-1.pdf
March 29, 2022 - Description of Team Behavior
(one of many shown for each)
Example of an
Observed Behavior
Preoccupation … for the SOS to
facilitate concordance analysis of perceived versus observed behaviors. … Research in Organizational Behavior. Greenwich, CT: JAI Press, Inc; 1999:81-123.
5. Weick KE SK. … Research in Organizational Behavior. 1999(21):81-123.
18. Vogus TJ, Sutcliffe KM. … Improving actual handover
behavior with a simulation-based training intervention.
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/26069-France-report.pdf
March 29, 2022 - Description of Team Behavior
(one of many shown for each)
Example of an
Observed Behavior
Preoccupation … for the SOS to
facilitate concordance analysis of perceived versus observed behaviors. … Research in Organizational Behavior. Greenwich, CT: JAI Press, Inc; 1999:81-123.
5. Weick KE SK. … Research in Organizational Behavior. 1999(21):81-123.
18. Vogus TJ, Sutcliffe KM. … Improving actual handover
behavior with a simulation-based training intervention.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-shoulder-dystocia.html
July 01, 2023 - Clinical Context, Triggers, Distractors, and Expected Behaviors for the Simulation. … Expected behavior/performance:
Nurse introduces self to the patient and begins assessment. … Expected behavior/performance:
Provider informs everyone of suspected shoulder dystocia and calls for … Expected behavior/performance:
Leader calls team huddle. … Expected behavior/performance:
Provider announces baby has been delivered and calls out time.
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www.ahrq.gov/teamstepps/simulation/simulationslides/simslides.html
June 01, 2019 - Accurate measurement
Include process and outcome measures
Capture behaviors
Debriefing … Contexts should be appropriate for eliciting the team behavior of interest. … Provides more than one opportunity to demonstrate behaviors.
Creates reliability. … Overt actions or errors versus failing to demonstrate a particular behavior. … The event sets or behavior categories can be used to structure discussion.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-mg-toxicity.html
July 01, 2023 - Clinical Context, Triggers, Distractors, and Expected Behaviors for the Simulation. … Expected behavior/performance (not in any particular order):
Nurse introduces self to the patient and … Expected behavior/performance:
Nurse reassures patient and support person. … Expected behavior/performance (not in any particular order):
Nurse calls for additional help, provider … "
Expected behavior/performance (not in any particular order):
Team initiates appropriate clinical
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www.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt.html
September 01, 2015 - Leading the process of:
Translating values into expected behaviors. … Model the expected behaviors. … Provide tools and training to reinforce new behaviors.
Reinforce and reward the new behaviors. … Create systems and structures that reinforce new behaviors.
Prepare people for the next change.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-ut-tachysystole.html
July 01, 2023 - Clinical Context, Triggers, Distractors, and Expected Behaviors for the Simulation. … Expected behavior/performance (not in any particular order):
Nurse introduces self to the patient and … Expected behavior/performance:
Nurse reassures patient and support person. … Expected behavior/performance (not in any particular order):
Nurse reassesses maternal and fetal status … Expected behavior/performance (not in any particular order):
Clinical management for tachysystole.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/impslhandouts.pdf
July 25, 2012 - Planning, Training, Implementing
Goals and desired outcomes
Measures
Processes to change
Behaviors … Processes
Activities
Practices
Behaviors
Attitudes
LEP
Implementation
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-postpart-hemorrhage.html
July 01, 2023 - Clinical Context, Triggers, Distractors, and Expected Behaviors for the Simulation. … Expected behavior/performance (not in any particular order):
Nurse introduces self to the patient and … Expected behavior/performance (not in any particular order):
Nurse assesses vital signs, uterine status … Expected behavior/performance (not in any particular order):
Team requests nursery staff come and take … Expected behavior/performance (not in any particular order):
Team continues appropriate clinical response
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-antepart-hemorrhage.html
July 01, 2023 - Clinical Context, Triggers, Distractors, and Expected Behaviors for the Simulation. … Expected behavior/performance (not in any particular order):
Nurse introduces self to the patient and … Expected behavior/performance (not in any particular order):
Nurse assesses vital signs, uterine status … Expected behavior/performance (not in any particular order):
Nurse calls for additional help, provider … Expected behavior/performance (not in any particular order):
Provider speaks to patient and support