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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
January 31, 2014 - Service Expectations and “ALWAYS” Behaviors
Service … Expectations and
“ALWAYS” Behaviors
CHECK-IN
Service Expectations
Acknowledge patients‘ presence … Inform patients of anticipated
wait time
Ask if there are other questions
Associated “ALWAYS” Behaviors … “ALWAYS” Behaviors
HALLWAY
Service Expectations
Associated “ALWAYS” Behaviors
PHONE INTERACTIONS … ALWAYS” Behaviors
BEGINNING
MIDDLE
END
OTHER
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cds.ahrq.gov/taxonomy/term/11091
May 31, 2022 - Search All AHRQ Sites
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psnet.ahrq.gov/issue/disruptive-behaviors-among-physicians
August 14, 2014 - Commentary
Disruptive behaviors among physicians. … Disruptive behaviors among physicians. JAMA. 2014;312(21):2209-2210. doi:10.1001/jama.2014.10218. … This commentary spotlights concerns about physicians with disruptive behaviors and recommends strategies … author underscores the importance of an established culture of safety to help clinicians develop behaviors … Disruptive behaviors among physicians.
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psnet.ahrq.gov/issue/behaviors-undermine-culture-safety
April 24, 2024 - Sentinel Event Alerts
Behaviors that undermine a culture of safety. … Citation Text:
Behaviors that undermine a culture of safety. … This newly released sentinel event alert focuses on intimidating and disruptive behaviors and the role … policies, and clear processes for detecting, reporting, and documenting all instances of such unacceptable behavior … Hickson, MD
December 1, 2009
Disruptive clinician behavior: a persistent threat
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psnet.ahrq.gov/issue/tackling-disrespectful-unprofessional-provider-behaviors
January 13, 2021 - Newspaper/Magazine Article
Tackling disrespectful, unprofessional provider behaviors … Citation Text:
Tackling Disrespectful, Unprofessional Provider Behaviors. … individuals that could benefit from personalized coaching and training to manage their disruptive behaviors … Cite
Citation
Citation Text:
Tackling Disrespectful, Unprofessional Provider Behaviors
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
January 31, 2014 - Service Expectations and “ALWAYS” Behaviors
Service … Expectations and
“ALWAYS” Behaviors
CHECK-IN
Service Expectations
Acknowledge patients‘ presence … Inform patients of anticipated
wait time
Ask if there are other questions
Associated “ALWAYS” Behaviors … “ALWAYS” Behaviors
HALLWAY
Service Expectations
Associated “ALWAYS” Behaviors
PHONE INTERACTIONS … ALWAYS” Behaviors
BEGINNING
MIDDLE
END
OTHER
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effectivehealthcare-admin.ahrq.gov/sites/default/files/related_files/suicidal-thoughts-young-people-draft-protocol.pdf
March 14, 2024 - Management of Suicidal Thoughts and Behaviors in Youth
Evidence-based Practice Center Systematic … Review Protocol
Project Title: Management of Suicidal Thoughts and Behaviors in Youth
I. … (i.e., suicide attempt or self-
injurious behavior, including self-directed
deliberate injury or potential … A brain-centric model of suicidal behavior. … Efficacy of Dialectical Behavior Therapy for
Adolescents at High Risk for Suicide: A Randomized Clinical
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effectivehealthcare-admin.ahrq.gov/sites/default/files/related_files/suicidal-thoughts-young-people-amendement.pdf
February 05, 2025 - Management of Suicidal Thoughts and Behaviors in Youth
Evidence-based Practice Center Systematic Review … Protocol
Project Title: Management of Suicidal Thoughts and Behaviors in Youth
Initial publication … (i.e., suicide attempt or self-
injurious behavior, including self-directed
deliberate injury or potential … A brain-centric model of suicidal behavior. … Efficacy of Dialectical Behavior Therapy for
Adolescents at High Risk for Suicide: A Randomized Clinical
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psnet.ahrq.gov/perspective/how-identify-and-manage-problem-behaviors
December 01, 2009 - How to Identify and Manage Problem Behaviors
Alan H. … In our survey tool, we defined disruptive behavior as "any inappropriate behavior, confrontation, or … Or are these behaviors learned over time? … When individuals think about disruptive behavior, they think in terms of aggressive or bullying behaviors … But disruptive behavior represents any behavior that impacts the ability of the team to achieve the intended
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www.ahrq.gov/teamstepps/officebasedcare/handouts/mutual.html
November 01, 2015 - Mutual Support Behaviors
TeamSTEPPS Primary Care Version Participant Handouts
Directions: … In your group, identify types of behavior that might constitute mutual support or team backup behavior … Generate a list of as many of these behaviors as you can in 5 minutes.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-sept2015.pdf
January 01, 2015 - Seeking the Right Balance: Addressing Behaviors That Undermine a Culture of Safety
9/9/2015
Seeking … the Right Balance:
Addressing Behaviors that Undermine a
Culture of Safety
September 9, 2015 … Research and Organizational Behavior. 2006;27:175-222. … Balance Beam
Studer Group and Vanderbilt Center for Patient and Professional Advocacy, Unprofessional Behavior … Slide 36
Reports of Unprofessional Behavior
Anesth: Dr. __ rushed…said to team setting up for surgery
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psnet.ahrq.gov/issue/surgical-team-behaviors-and-patient-outcomes
April 08, 2011 - Study
Classic
Surgical team behaviors and patient outcomes … Surgical team behaviors and patient outcomes. … a recognized problem in the operating room, this study is one of the first to directly link team behavior … Surgical team behaviors and patient outcomes.
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psnet.ahrq.gov/issue/promoting-professionalism-addressing-behaviors-undermine-culture-safety
April 01, 2021 - Published April 1, 2021
Promoting Professionalism: Addressing Behaviors … Facebook
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Disruptive behaviors … This virtual workshop will outline a three-step process to identify professionals with problematic behaviors
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psnet.ahrq.gov/primer/disruptive-and-unprofessional-behavior
September 07, 2019 - of tolerance and indifference to intimidating and disruptive behaviors in health care." … While most patient safety problems are attributable to underlying systems issues, disruptive behaviors … , as it calls for disciplinary action for individuals who willfully engage in unsafe behaviors. … remediate such clinicians, and mitigate these behaviors to avoid institutional disruption. … and a process for managing such behaviors.
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psnet.ahrq.gov/issue/disrespectful-behaviors-part-1-and-part-2
June 10, 2018 - Newspaper/Magazine Article
Disrespectful behaviors—part 1 and part 2. … Citation Text:
Disrespectful behaviors—part 1 and part 2. ISMP Medication Safety Alert! … The first article of this series reports the results of a survey investigating disruptive behaviors … The second article explores why behaviors like bullying and intimidation exist and outlines recommendations … Copy URL
Cite
Citation
Citation Text:
Disrespectful behaviors—part
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/6.html
December 01, 2017 - "Change in Behavior Types From Prior Week" if the behaviors recorded during the current report week … Behaviors ≥3
CNA documentation of resident behaviors
If behavior completeness is <75% for the current … The behavior only has to be documented once during a shift to be included in the count of unique behavior … Store the different behavior types. … Compare the behavior types from the current week to the prior week.
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psnet.ahrq.gov/issue/cost-disruptive-and-unprofessional-behaviors-health-care
August 04, 2021 - Commentary
The cost of disruptive and unprofessional behaviors in health care. … The cost of disruptive and unprofessional behaviors in health care. … This commentary evaluates how disruptive physician behavior may affect safety, hospital costs, and … The cost of disruptive and unprofessional behaviors in health care.
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psnet.ahrq.gov/issue/triggers-contributing-health-care-clinicians-disruptive-behaviors
June 24, 2020 - Study
Triggers contributing to health care clinicians' disruptive behaviors. … Triggers contributing to health care clinicians' disruptive behaviors. … All three types of triggers were significantly related to disruptive behavior among nurses; intrapersonal … and interpersonal triggers were significantly related to disruptive behavior among clinicians. … Triggers contributing to health care clinicians' disruptive behaviors.
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psnet.ahrq.gov/issue/managing-disruptive-behaviors-health-care-setting-focus-obstetrics-services
February 03, 2010 - Managing disruptive behaviors in the health care setting: focus on obstetrics services. … Download Citation
Related Resources From the Same Author(s)
Disruptive behavior … February 3, 2010
Impact and implications of disruptive behavior in the perioperative … September 28, 2010
Disruptive behavior affects hospital financial health. … September 24, 2010
Invited article: Managing disruptive physician behavior: impact on
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psnet.ahrq.gov/issue/leadership-behaviors-attitudes-and-characteristics-support-culture-safety
August 03, 2022 - Study
Leadership behaviors, attitudes and characteristics to support a culture of … Leadership behaviors, attitudes and characteristics to support a culture of safety. … Results reveal several behaviors (e.g., exhibiting patient safety behavior), beliefs (e.g., fair and … Leadership behaviors, attitudes and characteristics to support a culture of safety.