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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
January 31, 2014 - Service Expectations and “ALWAYS” Behaviors
Service … Expectations and
“ALWAYS” Behaviors
CHECK-IN
Service Expectations
Acknowledge patients‘ presence … Inform patients of anticipated
wait time
Ask if there are other questions
Associated “ALWAYS” Behaviors … “ALWAYS” Behaviors
HALLWAY
Service Expectations
Associated “ALWAYS” Behaviors
PHONE INTERACTIONS … ALWAYS” Behaviors
BEGINNING
MIDDLE
END
OTHER
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cds.ahrq.gov/taxonomy/term/11091
May 31, 2022 - Search All AHRQ Sites
Careers
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psnet.ahrq.gov/issue/disruptive-behaviors-among-physicians
July 30, 2014 - Commentary
Disruptive behaviors among physicians. … Disruptive behaviors among physicians. JAMA. 2014;312(21):2209-2210. doi:10.1001/jama.2014.10218. … This commentary spotlights concerns about physicians with disruptive behaviors and recommends strategies … Disruptive behaviors among physicians. … September 11, 2019
Pediatric trainees' speaking up about unprofessional behavior and
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psnet.ahrq.gov/issue/behaviors-undermine-culture-safety
April 24, 2024 - Sentinel Event Alerts
Behaviors that undermine a culture of safety. … Citation Text:
Behaviors that undermine a culture of safety. … This newly released sentinel event alert focuses on intimidating and disruptive behaviors and the role … policies, and clear processes for detecting, reporting, and documenting all instances of such unacceptable behavior … Linkedin
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Citation
Citation Text:
Behaviors
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psnet.ahrq.gov/issue/tackling-disrespectful-unprofessional-provider-behaviors
November 08, 2023 - Newspaper/Magazine Article
Tackling disrespectful, unprofessional provider behaviors … Citation Text:
Tackling Disrespectful, Unprofessional Provider Behaviors. … October 28, 2020
How to "DEAL" with disruptive physician behavior. … October 22, 2014
Development and validation of the Johns Hopkins Disruptive Clinician Behavior … Development of a professionalism committee approach to address unprofessional medical staff behavior
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
January 31, 2014 - Service Expectations and “ALWAYS” Behaviors
Service … Expectations and
“ALWAYS” Behaviors
CHECK-IN
Service Expectations
Acknowledge patients‘ presence … Inform patients of anticipated
wait time
Ask if there are other questions
Associated “ALWAYS” Behaviors … “ALWAYS” Behaviors
HALLWAY
Service Expectations
Associated “ALWAYS” Behaviors
PHONE INTERACTIONS … ALWAYS” Behaviors
BEGINNING
MIDDLE
END
OTHER
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psnet.ahrq.gov/perspective/how-identify-and-manage-problem-behaviors
December 01, 2009 - How to Identify and Manage Problem Behaviors
Alan H. … In our survey tool, we defined disruptive behavior as "any inappropriate behavior, confrontation, or … Or are these behaviors learned over time? … When individuals think about disruptive behavior, they think in terms of aggressive or bullying behaviors … But disruptive behavior represents any behavior that impacts the ability of the team to achieve the intended
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www.ahrq.gov/teamstepps/officebasedcare/handouts/mutual.html
November 01, 2015 - Mutual Support Behaviors
TeamSTEPPS Primary Care Version Participant Handouts
Directions: … In your group, identify types of behavior that might constitute mutual support or team backup behavior … Generate a list of as many of these behaviors as you can in 5 minutes.
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psnet.ahrq.gov/issue/promoting-professionalism-addressing-behaviors-undermine-culture-safety
April 01, 2021 - Published April 1, 2021
Promoting Professionalism: Addressing Behaviors … Facebook
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Disruptive behaviors … This virtual workshop will outline a three-step process to identify professionals with problematic behaviors
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psnet.ahrq.gov/issue/surgical-team-behaviors-and-patient-outcomes
April 27, 2005 - Study
Classic
Surgical team behaviors and patient outcomes … Surgical team behaviors and patient outcomes. … a recognized problem in the operating room, this study is one of the first to directly link team behavior … Surgical team behaviors and patient outcomes. … July 19, 2006
Negligent care and malpractice claiming behavior in Utah and Colorado.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-sept2015.pdf
January 01, 2015 - Seeking the Right Balance: Addressing Behaviors That Undermine a Culture of Safety
9/9/2015
Seeking … the Right Balance:
Addressing Behaviors that Undermine a
Culture of Safety
September 9, 2015 … Research and Organizational Behavior. 2006;27:175-222. … Balance Beam
Studer Group and Vanderbilt Center for Patient and Professional Advocacy, Unprofessional Behavior … Slide 36
Reports of Unprofessional Behavior
Anesth: Dr. __ rushed…said to team setting up for surgery
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psnet.ahrq.gov/primer/disruptive-and-unprofessional-behavior
September 07, 2019 - A survey of the impact of disruptive behaviors and communication defects on patient safety. … of tolerance and indifference to intimidating and disruptive behaviors in health care." … , as it calls for disciplinary action for individuals who willfully engage in unsafe behaviors. … remediate such clinicians, and mitigate these behaviors to avoid institutional disruption. … and a process for managing such behaviors.
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psnet.ahrq.gov/issue/disrespectful-behaviors-part-1-and-part-2
November 19, 2014 - Newspaper/Magazine Article
Disrespectful behaviors—part 1 and part 2. … March 22, 2006
Disrespectful behavior in healthcare...have we made any progress in the … behavior are key to a just culture. … July 1, 2020
Disrespectful behavior in healthcare: has it improved? … March 15, 2022
Disrespectful behavior in healthcare: has it improved?
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psnet.ahrq.gov/issue/leadership-behaviors-attitudes-and-characteristics-support-culture-safety
October 05, 2022 - Leadership behaviors, attitudes and characteristics to support a culture of safety. … Results reveal several behaviors (e.g., exhibiting patient safety behavior), beliefs (e.g., fair and … Leadership behaviors, attitudes and characteristics to support a culture of safety. … August 17, 2022
Professional behavior and value erosion: a qualitative study of physicians … October 27, 2021
Leadership behavior associations with domains of safety culture, engagement
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psnet.ahrq.gov/issue/cost-disruptive-and-unprofessional-behaviors-health-care
August 04, 2021 - Commentary
The cost of disruptive and unprofessional behaviors in health care. … The cost of disruptive and unprofessional behaviors in health care. … This commentary evaluates how disruptive physician behavior may affect safety, hospital costs, and … The cost of disruptive and unprofessional behaviors in health care. … July 1, 2015
A model of disruptive surgeon behavior in the perioperative environment.
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psnet.ahrq.gov/issue/impact-incident-disclosure-behaviors-medical-malpractice-claims
September 27, 2023 - Study
The impact of incident disclosure behaviors on medical malpractice claims. … The Impact of Incident Disclosure Behaviors on Medical Malpractice Claims. … The Impact of Incident Disclosure Behaviors on Medical Malpractice Claims. … August 25, 2010
Multisource evaluation of surgeon behavior is associated with malpractice … May 30, 2018
Multisource evaluation of surgeon behavior is associated with malpractice
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/primarycare/handouts/pcmutual.pdf
January 15, 2013 - TeamSTEPPS Primary Care Instructor Guide Handout: Mutual Support Behaviors
9
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psnet.ahrq.gov/did-you-know/impact-opennotes-patients-knowledge-and-behaviors
January 01, 2018 - Impact of OpenNotes on patients' knowledge and behaviors. … risks through patient engagement: what 10,000 patients and families say about safety-related knowledge, behaviors
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effectivehealthcare.ahrq.gov/sites/default/files/related_files/disruptive-behavior-disorder_executive.pdf
October 01, 2015 - based on characteristics of the disorder, including specific
disruptive behavior or disruptive behavior … Behavior
outcomes include aggressive behavior; violent behavior;
delinquent behavior; fighting, property … • Violent behavior
• Delinquent behavior
• Fighting, property
destruction, and rule
violations
• … Antisocial behavior: more enduring than changeable? … Handbook of Disruptive Behavior Disorder.
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psnet.ahrq.gov/issue/triggers-contributing-health-care-clinicians-disruptive-behaviors
October 07, 2015 - Study
Triggers contributing to health care clinicians' disruptive behaviors. … Triggers contributing to health care clinicians' disruptive behaviors. … and interpersonal triggers were significantly related to disruptive behavior among clinicians. … Triggers contributing to health care clinicians' disruptive behaviors. … September 7, 2022
Simulation-based education enhances patient safety behaviors during