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www.cpsi.ahrq.gov/teamstepps/officebasedcare/handouts/mutual.html
November 01, 2015 - Curriculum Materials
TeamSTEPPS® for Office-Based Care Version
Mutual Support Behaviors … Course
Research/Evidence Base
TeamSTEPPS® Webinars
Mutual Support Behaviors … In your group, identify types of behavior that might constitute mutual support or team backup behavior … Generate a list of as many of these behaviors as you can in 5 minutes. … November 2015
Page originally created November 2015
Internet Citation: Mutual Support Behaviors
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www.cpsi.ahrq.gov/teamstepps-program/curriculum/implement/activity/coach.html
June 01, 2023 - Modeling Desired Behavior
Effective coaches must model the behavior they intend to reinforce. … Modeling the teamwork behaviors being trained and reinforced will not only demonstrate the behaviors … Coaches should provide feedback when the behavior is still fresh in the team member’s mind. … Feedback from coaches should be about behavior, not about an individual. … Coaches should describe behavior in a specific, objective way and not be judgmental.
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www.cpsi.ahrq.gov/talkingquality/distribute/promote/clarify.html
November 01, 2018 - Affect the behaviors of health care consumers. … unless it influences specific behaviors. … Here are the important behaviors for a promotional campaign to focus on:
Accessing the report. … So driving these behaviors has to be a primary goal of your campaign. … So you have to keep the last three “use” behaviors in mind as you design your promotional efforts.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
June 03, 2013 - The following list identifies behaviors to help clinicians build partnerships with patients and families … Guide to Patient and Family Engagement :: 2
Throughout the hospital stay
Invitation behaviors: … Invite patients and families to engage
Supportive behaviors:
Support patients and families as they … patient and family to use the white
board
Throughout encounter Throughout encounter
Invitation behaviors … Used “teach back”
Found out how much the patient and family
members wanted to know
Supportive behaviors
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www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-about-cusp-fac-guide.html
July 01, 2023 - for understanding risk and human behavior. … How were these at-risk behaviors handled? … How were these reckless behaviors handled? … the chances the behavior will reoccur. … It is critical to reinforce behaviors that will reduce risk and deter behaviors that increase risk.
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www.cpsi.ahrq.gov/funding/grantee-profiles/grtprofile-schoenthaler.html
March 01, 2024 - Associate Director of the Center for Healthful Behavior Change
New York University Langone Health … Interventions to support self-management behaviors among patients with chronic conditions are essential … Antoinette Schoenthaler, Ed.D., associate director of the Center for Healthful Behavior Change at New … congregation-specific dashboards, and helped them provide counseling and health education to motivate behavior … paper index cards, but her web-based platform helped LHWs see changes to blood pressure readings and behavior
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-facilitator-guide.docx
May 01, 2017 - How were these at-risk behaviors handled? … How were these reckless behaviors handled? … Slide 15
SAY:
To improve outcomes, human error, at-risk behavior, and reckless behavior each should … the chances the behavior will reoccur. … It is critical to reinforce behaviors that will reduce risk and deter behaviors that increase risk.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp-facilitator-guide.pdf
May 01, 2017 - How were these reckless behaviors
handled? … SAY:
To improve outcomes, human error, at-risk
behavior, and reckless behavior each should
be managed … to verify the
system encourages healthy, risk-reducing
behaviors. … eliminate the chances the behavior will
reoccur. … It is critical to reinforce
behaviors that will reduce risk and deter
behaviors that increase risk.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module8/ts2-0ltc_module8_slides_chmgmt.pptx
January 31, 2006 - of these values and evaluating the culture
Leading the process of:
Translating values into expected behaviors … you know―and what you don’t know
Acknowledge concerns, perceived losses, and anger
Model the expected behaviors … people have left behind
Develop long-term goals and plans
Provide tools and training to reinforce new behaviors … Reinforce and reward the new behaviors
Create systems and structures that reinforce new behaviors
Prepare
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www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-about-cusp-slides.html
July 01, 2023 - Reckless behavior is a choice to consciously disregard a substantial and unjustifiable risk. … Console
At-Risk Behavior
A choice: risk believed insignificant or justified . … Manage through:
Removal of incentives for at-risk behaviors. … Creation of incentives for healthy behaviors.
Situational awareness. … Coach
Reckless Behavior
Conscious disregard of substantial and unjustifiable risk .
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt.pptx
January 20, 2006 - of these values and evaluating the culture
Leading the process of:
Translating values into expected behaviors … you know―and what you don’t know
Acknowledge concerns, perceived losses, and anger
Model the expected behaviors … people have left behind
Develop long-term goals and plans
Provide tools and training to reinforce new behaviors … Reinforce and reward the new behaviors
Create systems and structures that reinforce new behaviors
Prepare
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module8/ts2-0ltc_module8_slides_chmgmt.pdf
July 11, 2017 - values and
evaluating the culture
• Leading the process of:
• Translating values into expected behaviors … know―and what you don’t know
• Acknowledge concerns, perceived losses, and anger
• Model the expected behaviors … people together toward the vision
• Acknowledge what people have left behind
Mod 8 LTC 2.0 Page 10
behaviors … • Develop long-term goals and plans
• Provide tools and training to reinforce new behaviors
• Reinforce … and reward the new behaviors
• Create systems and structures that reinforce new
• Prepare people
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp.pptx
May 01, 2017 - To Improve Outcomes3
17
Learn About CUSP
AHRQ Safety Program for Perinatal Care
17
Systems and Behaviors … To Improve Outcomes3
18
Learn About CUSP
AHRQ Safety Program for Perinatal Care
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Systems and Behaviors … To Improve Outcomes3
19
Learn About CUSP
AHRQ Safety Program for Perinatal Care
19
Systems and Behaviors … To Improve Outcomes3
20
Learn About CUSP
AHRQ Safety Program for Perinatal Care
20
Systems and Behaviors … Learn About CUSP
AHRQ Safety Program for Perinatal Care
22
Engineering System Design
To Support Behavior
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_ig_coaching.pdf
May 03, 2017 - of
performance of the behavior to the team members, but also
highlight the acceptance of the behavior … improve and then reinforce those behaviors. … Coaches should provide feedback when the behavior
is still fresh in the team member’s mind. … Feedback from coaches should be about behavior,
not about an individual. … Coaches should describe behavior in a specific,
objective way and not be judgmental.
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www.cpsi.ahrq.gov/teamstepps/readiness/informationitems.html
April 01, 2016 - necessary to shape and maintain the targeted safety or teamwork behavior changes. … Be able to effect changes in work patterns, behaviors, and the environment. … measures needed for sustaining continuous improvement of processes and fostering positive teamwork behaviors … Will your institution be able to reinforce and reward positive teamwork behaviors and improvements in … To become accepted practice, positive teamwork behaviors and improvements in processes and outcomes need
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
February 22, 2014 - ROLE MODELING BEHAVIOR
SAY:
Effective coaches must role model the behavior they intend to … performance of the behavior to the team members, but also
highlight the acceptance of the behavior … Coaches should provide feedback when the behavior
is still fresh in the team member’s mind. … Feedback from coaches should be about behavior,
not about an individual. … Coaches should describe behavior in a specific,
objective way and not be judgmental.
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www.cpsi.ahrq.gov/teamstepps/simulation/simulationslides/simslides.html
June 01, 2019 - Accurate measurement
Include process and outcome measures
Capture behaviors
Debriefing … Contexts should be appropriate for eliciting the team behavior of interest. … Provides more than one opportunity to demonstrate behaviors.
Creates reliability. … Overt actions or errors versus failing to demonstrate a particular behavior. … The event sets or behavior categories can be used to structure discussion.
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www.cpsi.ahrq.gov/talkingquality/distribute/promote/social-marketing.html
June 01, 2019 - applied extensively, and with considerable success, in efforts to encourage/discourage specific health behaviors … Starting With Behaviors
Applying social marketing to the promotion (and even the design) of comparative … In the context of health behaviors, there is a defined behavior that is defined as desirable (getting … The behaviors you are trying to influence are subtler:
Accessing the report. … Applying Social Marketing in Health Care: Communicating Evidence to Change Consumer Behavior.
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www.cpsi.ahrq.gov/teamstepps/readiness/abouttips.html
April 01, 2016 - This ties the new team behaviors to an existing initiative. … Identify ways that the TeamSTEPPS behaviors can be incorporated into existing work processes within the … For example, TeamSTEPPS behaviors can be used during normally occurring handoffs to enhance information … Ask them to help launch the effort, agree to followup on progress, reinforce key behaviors, and exhibit … the behaviors themselves.