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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-0242-technicalspecs.pdf
February 04, 2020 - include a note indicating the date and at
least one of the following:
• Discussion of current nutrition behaviors … (e.g., eating habits, dieting
behaviors)
• Checklist indicating nutrition was addressed
• Counseling … materials on nutrition
• Anticipatory guidance for nutrition
• Discussion of current physical activity behaviors
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_ig_coaching.pdf
May 03, 2017 - of
performance of the behavior to the team members, but also
highlight the acceptance of the behavior … improve and then reinforce those behaviors. … Coaches should provide feedback when the behavior
is still fresh in the team member’s mind. … Feedback from coaches should be about behavior,
not about an individual. … Coaches should describe behavior in a specific,
objective way and not be judgmental.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-implementation-slides.pptx
February 28, 2022 - Learning Benchmarks
Team Performance Observation Tool
Teamwork Perceptions Questionnaire (T-TPQ)
Behavior … process measures
AHRQ Surveys on Patient Safety Culture
Patient Safety Indicators
16
Level III: Behavior … Level III Behavior:
4. Level IV Results:
33
Step 6. … Model the expected behaviors.
Value resisters. … Provide tools and training to reinforce new behaviors.
Reinforce and reward the new behaviors.
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www.ahrq.gov/sops/about/patient-safety-culture.html
June 01, 2024 - healthcare practitioners and other staff throughout the organization that influence their actions and behaviors … Patient safety culture can be measured by determining the values, beliefs, norms, and behaviors related
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www.ahrq.gov/hai/cusp/modules/apply/sl-cusp.html
December 01, 2012 - Systems and Behaviors Work Together To Improve Outcomes
Slide 9. Accountability
Slide 10. … Engineering System Design to Support Behavior Choices
Slide 11. … Manage through:
Removal of incentives for at-risk behaviors. … Creation of incentives for healthy behaviors.
Situational awareness. … Systems and Behaviors Work Together To Improve Outcomes 1
System Design.
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www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex516.html
March 01, 2013 - to at least one community resource that provided assistance with one or more of the four unhealthy behaviors … Patient-specific health behavior and demographic information was entered by the CHERL based on self-report … eligible patients (those identified by the clinician as needing improvement in one or more unhealthy behavior … patient was identified by the clinician as needing improvement in one or more of the four unhealthy behaviors … community health educator referral liaison (CHERL): A primary care practice role for promoting healthy behaviors
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
February 22, 2014 - ROLE MODELING BEHAVIOR
SAY:
Effective coaches must role model the behavior they intend to … performance of the behavior to the team members, but also
highlight the acceptance of the behavior … Coaches should provide feedback when the behavior
is still fresh in the team member’s mind. … Feedback from coaches should be about behavior,
not about an individual. … Coaches should describe behavior in a specific,
objective way and not be judgmental.
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www.ahrq.gov/patient-safety/capacity/index.html
April 01, 2019 - By understanding patient safety concepts and how team and individual behaviors and attitudes influence
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www.ahrq.gov/topics/behavioral-health.html
March 01, 2022 - Behavioral Health
Behavioral health problems, which include mental health and substance use disorders, are among the most common conditions seen in primary care settings. AHRQ provides data to quantify these challenges, tools and resources for screening and treatment, and funding for behavioral he…
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www.ahrq.gov/teamstepps/simulation/traininggd1.html
July 01, 2016 - Measurement is the only means of determining actual changes in behavior resulting from simulation-based … Measuring these behaviors starts with identifying the purpose. … On such a scale, the rater marks the degree to which he or she observes the targeted behavior. … Tell participants that measurement can help during this phase because it describes human behavior in … these behaviors when necessary.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/carnahan.pdf
January 01, 2014 - Improving
anti-psychotic agent use in nursing homes: development of an algorithm for treating problem behaviors … Responding to challenging behaviors in dementia: the IA-ADAPT project. … Responding to challenging behaviors in dementia: the IA-ADAPT project.
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamilyapa.html
July 01, 2018 - (Probe for specific behaviors and actions)
What facilitates or challenges those behaviors? … (Probe for specific behaviors and actions)
What facilitates or challenges those behaviors? … What behaviors do health care professionals need to do to support patient and family engagement in safety … What facilitates or challenges those behaviors? … What are the best ways to educate and change the behaviors of health care professionals?
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-vbac-ab-pain.html
July 01, 2023 - Clinical Context, Triggers, Distractors, and Expected Behaviors for the Simulation Facilitator. … The Expected Behaviors offer a list of ideal actions that the clinical team might take in response to … Expected behavior/performance (not in any particular order) :
Nurse introduces self to the patient … Expected behavior/performance (not in any particular order):
Nurse turns patient on left side, increases … Expected behavior/performance (not in any particular order):
Team provides reassurance and information
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - The following list identifies behaviors to help clinicians build partnerships with patients and families … Throughout the hospital stay
Invitation behaviors:
Invite patients and families to engage
Supportive … behaviors:
Support patients and families as they engage
Include the patient and family as members … patient and family to use the white board
Throughout encounter
Throughout encounter
Invitation behaviors … condition
Used “teach back”
Found out how much the patient and family members wanted to know
Supportive behaviors
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www.ahrq.gov/teamstepps/instructor/fundamentals/module8/slchangemgmt.html
March 01, 2014 - Leading the process of:
Translating values into expected behaviors. … Model the expected behaviors. … Provide tools and training to reinforce new behaviors.
Reinforce and reward the new behaviors. … Create systems and structures that reinforce new behaviors.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/apply/applycusp.pptx
August 18, 2011 - Human Behavior1
Human Error: Inadvertently completing the wrong action; slip, lapse, mistake
At-Risk Behavior … choice: risk believed insignificant or justified
Manage through:
Removal of incentives for at-risk behaviors … Creation of incentives for healthy behaviors
Situational awareness
Coach
Reckless Behavior
Conscious … and unjustifiable risk
Manage through:
Remedial action
Punitive action
Punish
7
Systems and Behaviors … and accountability and supports improved outcomes by emphasizing both robust systems and appropriate behaviors
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/erepguide.html
April 01, 2016 - Has there been followup to a potential change in behavior? What is the underlying cause? … Three or more different behaviors (an increase in behaviors or change in types of behaviors from the … Behavior only has to be documented once per shift to be included in the count. … Behavior. … Note: In some facilities, nursing assistants do not document behaviors, so the behavior section may
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
April 30, 2013 - staff as well the organizational policies and procedures that support these behaviors. … The strategy supports behavior change through individual tools. … Keep in mind that taking on new behaviors will be challenging. … Although information is necessary, it is not sufficient to support behavior change. … behavior, providing feedback, and practicing skills.21
If your hospital is implementing more than
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_slides_coaching.pptx
February 03, 2006 - Effective coaching in TeamSTEPPS further aims to achieve:
Successful integration of teamwork behaviors … TEAMSTEPPS 05.2
Mod 9 LTC 2.0 Page ‹#›
Coaching Workshop
The Role of a TeamSTEPPS Coach
Role model behavior … 2.0 Page ‹#›
Coaching Workshop
7
The Coach as a Role Model
Demonstrates effective use of teamwork behaviors … , tools, or strategies
As a respected member of the team, reinforces acceptance of behavior through performance … Page ‹#›
Coaching Workshop
9
The Coach as a Motivator
Helps team members see the bridge between new behaviors
-
www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - far more unpleasant activities, such as responding to complaints and managing unsatisfactory staff behavior … Another problem with developing standards is that some of the behaviors are hard to describe. … Use these guidelines to identify job-specific behaviors. … Crystallize these behaviors into scripts and protocols. (Read about the use of talking points.) … Puts words to your behaviors.