-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp-facilitator-guide.pdf
May 01, 2017 - How were these reckless behaviors
handled? … SAY:
To improve outcomes, human error, at-risk
behavior, and reckless behavior each should
be managed … to verify the
system encourages healthy, risk-reducing
behaviors. … eliminate the chances the behavior will
reoccur. … It is critical to reinforce
behaviors that will reduce risk and deter
behaviors that increase risk.
-
www.ahrq.gov/sites/default/files/2024-01/fernandez-rosenman-report.pdf
January 01, 2024 - behaviors to the clinical setting. … Table 3 describes the effect of training on all components of
leadership behavior.
Table 3. … % respondents who
use this behavior
50
Percentage of
Respondents (N=23)
Aim 3: Determine … When evaluating subsets of leadership behavior, trained
subjects demonstrated significant improvement … Information sharing One point for each component of information sharing
behavior:
4
Summary
-
www.ahrq.gov/hai/cauti-tools/archived-webinars/connecting-dots-slides.html
December 01, 2017 - reflected in observed behavior.” … (Schein, 2010, pp. 24, 27)
Image: Pyramid with Behaviors on the top, Beliefs & Values in the middle … Desired Behavior:
Round to assess catheter appropriateness
Observed Behavior:
Do not participate … BEHAVIOR 50%
3. … Disruptive and Unprofessional Behavior. Available at: http://psnet.ahrq.gov/primer.aspx?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
October 08, 2013 - when
staff are having side conversations or are on non-work
related phone calls)
Actions
• Behaviors … emphasized during customer service
orientation for new employees
• Behaviors emphasized during customer … and webinars
• Presentation to managers who supervise clerks and
receptionists on importance of behaviors … shadowed at 3 months and again at 12
to 15 months of employment
• Based on service best practice behaviors
-
www.ahrq.gov/ncepcr/tools/self-mgmt/why.html
February 01, 2016 - Self-Management Support
Managing chronic illness and changing behavior are challenging and take time … transcript
Evidence
There is evidence that self-management support improves patients' health-related behaviors … information given by the physician, more participatory decision making, enhanced self-efficacy, healthier behaviors … improve outcomes and reduce costs. 3
Helping patients to make good choices and sustain healthy behaviors
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/leveraging-cultural-change-080814.pptx
January 01, 2013 - 5
Culture is made up of the values, beliefs, underlying assumptions, attitudes and behaviors shared by … but are not reflected in observed behavior.” … (Schein, 2010, pp. 24, 27)
Desired Behavior:
Round to assess catheter appropriateness Observed Behavior … , feeling
Espoused beliefs and values
Observed behavior
14
Behaviors
Beliefs & Values
Underlying … Flexible – A flexible culture is one that adopts team behaviors such as those taught in the TeamSTEPPS
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
June 02, 2025 - The following list identifies behaviors to help clinicians build partnerships with patients and families … Throughout the hospital stay
Invitation behaviors:
Invite patients and families to engage
Supportive … behaviors:
Support patients and families as they engage
Include the patient and family as members … patient and family to use the white board
Throughout encounter
Throughout encounter
Invitation behaviors … condition
Used “teach back”
Found out how much the patient and family members wanted to know
Supportive behaviors
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-implementation-slides.pptx
June 02, 2025 - Learning Benchmarks
Team Performance Observation Tool
Teamwork Perceptions Questionnaire (T-TPQ)
Behavior … process measures
AHRQ Surveys on Patient Safety Culture
Patient Safety Indicators
16
Level III: Behavior … Level III Behavior:
4. Level IV Results:
33
Step 6. … Model the expected behaviors.
Value resisters. … Provide tools and training to reinforce new behaviors.
Reinforce and reward the new behaviors.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruprev/pruprev-handouts.pdf
March 22, 2014 - Prior Week
Change Within 7 Days
Nutrition Risk
Increase in
Incontinence ADL Decline# ≥3 Behaviors … Weight
Loss ≥5%
in Prior30
Days Urine Bowel#
Bed
Mobility Transfer Toileting
Change in
Behavior … for a resident were documented during the current week, then the number of behaviors will display. … An asterisk (*) will display next to the number of behaviors if the behaviors recorded during the current … report week are different from behaviors
recorded during the prior week
-
www.ahrq.gov/hai/cauti-tools/archived-webinars/connecting-dots-transcript.html
December 01, 2017 - Behavior changes slowly. … or between less structured behaviors and more structured behaviors within the composites, then these … David Marks' approach to behavior, whether it's human error, negligence, or reckless behavior and decision-making … We want to make our decisions on discipline based on behavior and not outcomes. … You reinforce those behaviors.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-transcript.doc
October 08, 2013 - Behavior changes slowly. … or between less structured behaviors and more structured behaviors within the composites, then these … David Marks' approach to behavior, whether it's human error, negligence, or reckless behavior and decision-making … We want to make our decisions on discipline based on behavior and not outcomes. … You reinforce those behaviors.
-
www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-ex518.html
March 01, 2013 - Measure 18: Rate of patients that were ready to improve a targeted behavior
Previous Page … perform elements of the 5A's that are feasible in busy practice settings (i.e., asking about health behaviors … and were advised by clinician to change their behavior (A1-A2)
Numerator:
Number of patients … to the 5A's of health behaviors. … An electronic linkage system for health behavior counseling effect on delivery of the 5A's.
-
www.ahrq.gov/topics/index.html?page=1
January 01, 2012 - Patient and Family Engagement A set of behaviors by patients, family members, and health professionals
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-0242-technicalspecs.pdf
June 02, 2025 - include a note indicating the date and at
least one of the following:
• Discussion of current nutrition behaviors … (e.g., eating habits, dieting
behaviors)
• Checklist indicating nutrition was addressed
• Counseling … materials on nutrition
• Anticipatory guidance for nutrition
• Discussion of current physical activity behaviors
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-100813.ppt
January 01, 2013 - Do we believe that we discipline behaviors that increase the risk of HAIs? … in observed behavior.” … behavior and more structured behavior … behaviors? … (A11)
BEHAVIOR
-
www.ahrq.gov/topics/behavioral-health.html
March 01, 2022 - Behavioral Health
Behavioral health problems, which include mental health and substance use disorders, are among the most common conditions seen in primary care settings. AHRQ provides data to quantify these challenges, tools and resources for screening and treatment, and funding for behavioral he…
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/engaging-physicians.pdf
April 01, 2022 - resident) to have an informal 3- to 5-minute “cup of coffee” conversation with
the physician to support behavior … “Cup of Coffee” Conversations’ Strong Role in Changing Behaviors. Apr 29, 2019. … news-and-multimedia/blogs/dateline%20tjc/2019/04/cup-of-coffee-conversations-strong-role-in-changing-behaviors … news-and-multimedia/blogs/dateline%20tjc/2019/04/cup-of-coffee-conversations-strong-role-in-changing-behaviors … news-and-multimedia/blogs/dateline%20tjc/2019/04/cup-of-coffee-conversations-strong-role-in-changing-behaviors
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp.pptx
May 01, 2017 - To Improve Outcomes3
17
Learn About CUSP
AHRQ Safety Program for Perinatal Care
17
Systems and Behaviors … To Improve Outcomes3
18
Learn About CUSP
AHRQ Safety Program for Perinatal Care
18
Systems and Behaviors … To Improve Outcomes3
19
Learn About CUSP
AHRQ Safety Program for Perinatal Care
19
Systems and Behaviors … To Improve Outcomes3
20
Learn About CUSP
AHRQ Safety Program for Perinatal Care
20
Systems and Behaviors … Learn About CUSP
AHRQ Safety Program for Perinatal Care
22
Engineering System Design
To Support Behavior
-
www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-17.html
October 01, 2013 - Measure 18: Rate of patients that were ready to improve a targeted behavior
A-22. … patient was identified by the clinician as needing improvement in one or more of the four unhealthy behaviors … Patient-specific health behavior and demographic information was entered by the CHERL based on self-report … eligible patients (those identified by the clinician as needing improvement in one or more unhealthy behaviors … patient was identified by the clinician as needing improvement in one or more of the four unhealthy behaviors
-
www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-18.html
October 01, 2013 - Measure 18: Rate of patients that were ready to improve a targeted behavior
A-22. … patient was identified by the clinician as needing improvement in one or more of the four unhealthy behaviors … Patient-specific health behavior and demographic information was entered by the CHERL based on self-report … eligible patients (those identified by the clinician as needing improvement in one or more unhealthy behaviors … patient was identified by the clinician as needing improvement in one or more of the four unhealthy behaviors