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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/WorkplaceSafetyForNursingHomes-Spanish.docx
January 01, 2023 - Transferring, or Lifting Residents (3 items) (Cronbach’s alpha = 0.84)
· Addressing Inappropriate Resident Behavior
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - Complexity, public reporting, and choice of
doctors: a look inside the blackest box of consumer behavior
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
January 01, 2012 - expanded definition moves beyond providing just a static
explanation and can more serve as kind of a behavior
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talkingquality.ahrq.gov/news/newsroom/case-studies/index.html?page=7
January 01, 2016 - Skip to main content
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-II.pdf
January 01, 2023 - (Item B8) 94% 93% 93% 92% 91%
% Strongly Disagree/Disagree
Our facility allows disrespectful behavior … 91% 92% 93% 94% 92% 94% 90% 93%
% Strongly Disagree/Disagree
Our facility allows disrespectful behavior … 99% 97% 99% 96% 92% 88% 85% 85%
% Strongly Disagree/Disagree
Our facility allows disrespectful behavior … (Item B8) 98% 93% 90% 93%
% Strongly Disagree/Disagree
Our facility allows disrespectful behavior
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
August 24, 2012 - processes of the CUSP team, the team’s outputs effect a change in staff performance, attitudes, and behaviors
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
May 01, 2017 - improve team performance
and effectiveness through lessons learned and reinforcement of positive behaviors … And so, he modeled
the new behaviors by initiating huddles and debriefs during
and after a cesarean … This time around, WPHWB used in situ
simulation to hardwire TeamSTEPPS into the behavior of
staff members … Additional video-based tools featuring local
staff and role playing of correct and incorrect behaviors
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
May 01, 2017 - improve team performance
and effectiveness through lessons learned and reinforcement of positive behaviors … And so, he modeled
the new behaviors by initiating huddles and debriefs during
and after a cesarean … This time around, WPHWB used in situ
simulation to hardwire TeamSTEPPS into the behavior of
staff members … Additional video-based tools featuring local
staff and role playing of correct and incorrect behaviors
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/implementation-guide-making-informed-consent-informed-choice.pdf
January 01, 2017 - Making Informed Consent an Informed Choice Training Modules
■ Leading implementation by modeling new behaviors … Modules
Reinforce the Training
Taking one online training module is unlikely to result in widespread behavior … Figure out if there are key behaviors that will be
indicative that the mindset of informed choice is … ■ Ask you about your experiences, to capture how learning and strategy
implementation affected behavior
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalresourcelist.pdf
January 01, 2019 - Culture of Operating Room Safety Using Crew Resource Management
• Chain of Command: When Disruptive Behavior … Raising-and-Responding-to-Concerns
Staff willingness to speak up when they are concerned about unsafe behaviors … While checklists can be used effectively to
reduce the risk of errors where standardizing behavior is
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
May 01, 2017 - constructive positive approach to emphasize “what is right, not who is right”:
· D: Describe the specific behavior
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talkingquality.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar02/spcslides.html
July 01, 2013 - Obvious cyclical behavior.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4n_combo_iqi-mortalityreview-bestpractices.pdf
May 20, 2016 - enforce policy/protocol, absence of policy/protocol, understaffing,
poor prioritization, inappropriate behavior
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/tool_safe-e-fetal-monitoring.docx
May 01, 2017 - constructive positive approach to emphasize “what is right, not who is right”:
· D: Describe the specific behavior
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-section-6a.pdf
July 27, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Open Access Scheduling for Routine and Urgent Appointments
The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.A. Open A…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-resources.pdf
May 01, 2023 - The Professional Conduct Toolkit is designed to help healthcare teams eliminate
behaviors that undermine
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
September 01, 2019 - (A11) 86% 70% 16%
Major wording
change
There is a problem with disrespectful
behavior by those … 86% 70% 16%
+/- 2%
[14% to 18%]
Major
wording
change
There is a problem with disrespectful
behavior
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-intro-methods-cx061721.pdf
December 01, 2020 - 2019 National Healthcare Quality and Disparities Report Introduction and Methods
2019
NATIONAL
HEALTHCARE
QUALITY &
DISPARITIES
REPORT
2019
Introduction and Methods
This document is in the public domain and may be used and reprinted without
permission. Citation of the source is appreciated.
Suggested c…
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module3/module3_fall-prevention.docx
January 01, 2013 - The nurse identifies potential fall risk and behaviors that increase the risk of a patient fall.
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_shoulder-dystocia.docx
May 01, 2017 - constructive positive approach to emphasize “what is right, not who is right”:
· D: Describe the specific behavior