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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/primarycare/handouts/pcmutual.pdf
January 15, 2013 - TeamSTEPPS Primary Care Instructor Guide Handout: Mutual Support Behaviors
9
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preventiveservices.ahrq.gov/talkingquality/distribute/promote/clarify.html
November 01, 2018 - Affect the behaviors of health care consumers. … unless it influences specific behaviors. … Here are the important behaviors for a promotional campaign to focus on:
Accessing the report. … So driving these behaviors has to be a primary goal of your campaign. … So you have to keep the last three “use” behaviors in mind as you design your promotional efforts.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
June 03, 2013 - The following list identifies behaviors to help clinicians build partnerships with patients and families … Guide to Patient and Family Engagement :: 2
Throughout the hospital stay
Invitation behaviors: … Invite patients and families to engage
Supportive behaviors:
Support patients and families as they … patient and family to use the white
board
Throughout encounter Throughout encounter
Invitation behaviors … Used “teach back”
Found out how much the patient and family
members wanted to know
Supportive behaviors
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preventiveservices.ahrq.gov/funding/grantee-profiles/grtprofile-schoenthaler.html
March 01, 2024 - Associate Director of the Center for Healthful Behavior Change
New York University Langone Health … Interventions to support self-management behaviors among patients with chronic conditions are essential … Antoinette Schoenthaler, Ed.D., associate director of the Center for Healthful Behavior Change at New … congregation-specific dashboards, and helped them provide counseling and health education to motivate behavior … paper index cards, but her web-based platform helped LHWs see changes to blood pressure readings and behavior
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_6-coaching.pptx
July 01, 2023 - performance of the behavior to the team members, but also highlight the acceptance of the behavior in … Feedback from coaches should be about behavior, not about an individual. … Coaches should describe behavior in a specific, objective way and not be judgmental. … Acknowledge desired teamwork behaviors and skills through feedback. … Its primary purpose is to reinforce desired behaviors and modify undesired behavior.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_6-coaching.pptx
July 01, 2023 - performance of the behavior to the team members, but also highlight the acceptance of the behavior in … Feedback from coaches should be about behavior, not about an individual. … Coaches should describe behavior in a specific, objective way and not be judgmental. … Acknowledge desired teamwork behaviors and skills through feedback. … Its primary purpose is to reinforce desired behaviors and modify undesired behavior.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_6-coaching-speaker-notes.pdf
July 01, 2023 - of performance of the behavior to the team members, but also
highlight the acceptance of the behavior … Feedback from coaches should be about behavior, not about an
individual. … Coaches should describe behavior in a specific, objective way and
not be judgmental. … • Acknowledge desired teamwork behaviors and skills through feedback. … • Its primary purpose is to reinforce desired behaviors and modify undesired
behavior.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_6-coaching-speaker-notes.pdf
July 01, 2023 - of performance of the behavior to the team members, but also
highlight the acceptance of the behavior … Feedback from coaches should be about behavior, not about an
individual. … Coaches should describe behavior in a specific, objective way and
not be judgmental. … • Acknowledge desired teamwork behaviors and skills through feedback. … • Its primary purpose is to reinforce desired behaviors and modify undesired
behavior.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruprev/erepguide_slides.pptx
December 01, 2014 - Meal Intake Weight
Loss ≥5% in Prior 30 Days Urine Bowel# Bed Mobility Transfer Toileting Change in Behavior … * An asterisk will display next to the number of behaviors if the behaviors recorded during the current … The resident has not had behaviors documented previously
The behaviors required medication intervention … Two or more behaviors for the report week were different from behaviors documented the prior week
None … Change Report for a resident who triggered for High-Risk Nutrition but has incomplete bladder and behavior
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-3-readiness-form.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … Will your institution be able to reinforce and reward positive teamwork behaviors and
improvements in … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
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preventiveservices.ahrq.gov/teamstepps-program/curriculum/mutual/tools/conflict.html
July 01, 2023 - Disruptive behavior among staff should be actively discouraged. … Almost all organizations have guidelines for acceptable behaviors to assist staff in better identifying … , reporting, and managing behaviors that cause disruption. … Types of disruptive behavior include condescending language or voice intonation, impatience with questions … Although these behaviors are not always intentional, they are still disruptive.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - The following list identifies behaviors to help clinicians build partnerships with patients and families … Throughout the hospital stay
Invitation behaviors:
Invite patients and families to engage
Supportive … behaviors:
Support patients and families as they engage
Include the patient and family as members … patient and family to use the white board
Throughout encounter
Throughout encounter
Invitation behaviors … condition
Used “teach back”
Found out how much the patient and family members wanted to know
Supportive behaviors
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preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - far more unpleasant activities, such as responding to complaints and managing unsatisfactory staff behavior … Another problem with developing standards is that some of the behaviors are hard to describe. … Use these guidelines to identify job-specific behaviors. … Crystallize these behaviors into scripts and protocols. (Read about the use of talking points.) … Puts words to your behaviors.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
April 30, 2013 - staff as well the organizational policies and procedures that support these behaviors. … The strategy supports behavior change through individual tools. … Keep in mind that taking on new behaviors will be challenging. … Although information is necessary, it is not sufficient to support behavior change. … behavior, providing feedback, and practicing skills.21
If your hospital is implementing more than
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes2.html
August 01, 2022 - In a punitive culture that does not strive to understand potential underlying reasons for behaviors, … Slide 9
Say:
To improve outcomes, human error, at-risk behavior, and reckless behavior should … to verify the system encourages healthy, risk-reducing behaviors. … It is critical to reinforce behaviors that will reduce risk and deter behaviors that increase risk. … Individual staff must recognize when they are engaging in at-risk behavior and how their behavior might
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
April 30, 2013 - staff as well the organizational
policies and procedures that support these behaviors. … The strategy supports
behavior change through individual tools. … Keep in mind that taking on
new behaviors will be challenging. … Although information is necessary, it is not sufficient to support behavior
change. … behavior, providing
feedback, and practicing skills.21
Guide Resources
Tool 5: Overview of
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preventiveservices.ahrq.gov/healthsystemsresearch/hspc-research-study/appendix-d.html
June 01, 2020 - Personal Behaviors and Preferences
Patient understanding of consent
There is a lack of … Personal Behaviors and Preferences
Biometrics on patient engagement
There is an increased … Equity and disparities
Cost and Utilization
Impact of cost on personal behaviors
There is … done on the impact of increased costs through cost sharing and higher insurance premiums on patient behaviors … various trends in the health care system, including the impact of incentives on patient and provider behavior
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preventiveservices.ahrq.gov/teamstepps/readiness/index.html
August 01, 2015 - important for leaders to understand their role in sponsoring, evaluating, enabling, or modifying the behaviors … necessary to shape and maintain the targeted safety or teamwork behavior changes. … Be able to effect changes in work patterns, behaviors, and the environment. … Will your institution be able to reinforce and reward positive teamwork behaviors and improvements in … To become accepted practice, positive teamwork behaviors and improvements in processes and outcomes need
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preventiveservices.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Mutual support, which is commonly referred to as "backup behavior" in the teamwork literature, is critical … Patient/family
Repeat expressions of concern to other team members about unusual behaviors of a patient … Exerted through assertive and advocacy behaviors when patient safety is threatened. … Enhanced by leaders who encourage and model mutually supportive behaviors.
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preventiveservices.ahrq.gov/sops/about/patient-safety-culture.html
March 01, 2022 - healthcare practitioners and other staff throughout the organization that influence their actions and behaviors … Patient safety culture can be measured by determining the values, beliefs, norms, and behaviors related