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pcmh.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Mutual support, which is commonly referred to as "backup behavior" in the teamwork literature, is critical … Patient/family
Repeat expressions of concern to other team members about unusual behaviors of a patient … Exerted through assertive and advocacy behaviors when patient safety is threatened. … Enhanced by leaders who encourage and model mutually supportive behaviors.
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pcmh.ahrq.gov/teamstepps/webinars/previous-webinars-2015.html
September 01, 2017 - September Webinar: Addressing Behaviors that Undermine a Culture of Safety, Reliability and Accountability … University Medical Center, focused on the issue of and challenges associated with team members whose behaviors … Describe the consequences of failure to address undermining behaviors. … Discuss strategies for addressing undermining behaviors. … March Webinar: Coaching Teamwork Behaviors: Strategies to Reinforce TeamSTEPPS Skills
In this webinar
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pcmh.ahrq.gov/sops/about/patient-safety-culture.html
March 01, 2022 - healthcare practitioners and other staff throughout the organization that influence their actions and behaviors … Patient safety culture can be measured by determining the values, beliefs, norms, and behaviors related
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
February 22, 2014 - ROLE MODELING BEHAVIOR
SAY:
Effective coaches must role model the behavior they intend to … performance of the behavior to the team members, but also
highlight the acceptance of the behavior … Coaches should provide feedback when the behavior
is still fresh in the team member’s mind. … Feedback from coaches should be about behavior,
not about an individual. … Coaches should describe behavior in a specific,
objective way and not be judgmental.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/carnahan.pdf
January 01, 2014 - Improving
anti-psychotic agent use in nursing homes: development of an algorithm for treating problem behaviors … Responding to challenging behaviors in dementia: the IA-ADAPT project. … Responding to challenging behaviors in dementia: the IA-ADAPT project.
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pcmh.ahrq.gov/teamstepps/readiness/index.html
August 01, 2015 - important for leaders to understand their role in sponsoring, evaluating, enabling, or modifying the behaviors … necessary to shape and maintain the targeted safety or teamwork behavior changes. … Be able to effect changes in work patterns, behaviors, and the environment. … Will your institution be able to reinforce and reward positive teamwork behaviors and improvements in … To become accepted practice, positive teamwork behaviors and improvements in processes and outcomes need
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - The following list identifies behaviors to help clinicians build partnerships with patients and families … Throughout the hospital stay
Invitation behaviors:
Invite patients and families to engage
Supportive … behaviors:
Support patients and families as they engage
Include the patient and family as members … patient and family to use the white board
Throughout encounter
Throughout encounter
Invitation behaviors … condition
Used “teach back”
Found out how much the patient and family members wanted to know
Supportive behaviors
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pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module9/slcoaching.html
March 01, 2014 - Effective coaching in TeamSTEPPS further aims to achieve:
Successful integration of teamwork behaviors … Return to Contents
Slide 7: The Role of a TeamSTEPPS Coach
Role model behavior. … Return to Contents
Slide 8: The Coach as a Role Model
Demonstrates effective use of teamwork behaviors … As a respected member of the team, reinforces acceptance of behavior through performance. … Acknowledge desired teamwork behaviors and skills through feedback.
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pcmh.ahrq.gov/teamstepps/officebasedcare/handouts/readiness.html
December 01, 2015 - For the latter type of challenge, think about how this concern manifests itself in the behavior of … the implementation of TeamSTEPPS, ensure their continuing support by coaching and supporting their behavior … the desired behaviors themselves. … Be able to effect changes in work patterns, behaviors, and environments. … The initial training may generate behavior change, but the reinforcement provided by positive feedback—and
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
April 30, 2013 - staff as well the organizational
policies and procedures that support these behaviors. … The strategy supports
behavior change through individual tools. … Keep in mind that taking on
new behaviors will be challenging. … Although information is necessary, it is not sufficient to support behavior
change. … behavior, providing
feedback, and practicing skills.21
Guide Resources
Tool 5: Overview of
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/impslhandouts.pdf
July 25, 2012 - Planning, Training, Implementing
Goals and desired outcomes
Measures
Processes to change
Behaviors … Processes
Activities
Practices
Behaviors
Attitudes
LEP
Implementation
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pcmh.ahrq.gov/teamstepps-program/curriculum/mutual/overview/index.html
July 01, 2023 - Key Concepts
Mutual Support
Also called "backup behavior," mutual support involves team members assisting … Timely— given soon after the target behavior has occurred. … Respectful— focused on behaviors, not personal attributes. … Specific— related to a specific task or behavior that requires correction, improvement, or reinforcement … Patient focused— addresses impact of team behaviors on the patient's well-being.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepslimp.pptx
February 03, 2006 - Phase II:
Planning, Training, Implementing
Goals and desired outcomes
Measures
Processes to change
Behaviors … Processes
Activities
Practices
Behaviors
Attitudes
LEP Implementation
™
Why Evaluate
Answers
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pcmh.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
December 01, 2017 - Culture is made up of the values, beliefs, underlying assumptions, attitudes and behaviors shared by … and unwritten - rules for working together
Slide 6
Clinical Culture
The set of attitudes and behaviors … but are not reflected in observed behavior.” … (Schein, 2010, pp. 24, 27)
Image: Pyramid with the top level saying Behaviors, middle level Beliefs … Desired Behavior:
Round to assess catheter appropriateness
Observed Behavior:
Do not participate
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pcmh.ahrq.gov/teamstepps-program/curriculum/situation/tools/safe.html
June 01, 2023 - Attempting to “fix” behaviors of others without an awareness of the factors that may be causing them … I’M SAFE calls attention to underlying causes that may explain concerning behaviors or provide alerts
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pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module4/igleadership.html
March 01, 2019 - Modeling appropriate behavior and reinforcing and rewarding appropriate behavior when it is exhibited … Reinforcement of what went well and how the team can repeat the behavior or plan the next time. … Reinforced team behaviors and successes with the team.
… In addition to conflict, other disruptive behaviors can affect the effectiveness of teams. … Role model and effectively cue team members to use prescribed teamwork behaviors and skills.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepslimp.pdf
July 26, 2012 - :
Planning, Training, Implementing
Goals and desired outcomes
Measures
Processes to change
Behaviors … Processes
Activities
Practices
Behaviors
Attitudes
LEP
Implementation™
Why Evaluate
Answers
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pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - It should be about behavior. … Respectful and related to behavior?
Yes. … Disruptive behavior among staff should be actively discouraged. … , reporting, and managing behaviors that cause disruption to patient safety. … Resources are available to help address disruptive behavior.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/readiness.pdf
August 01, 2005 - For the latter type of challenge, think about how this concern manifests itself in the
behavior of office … the implementation of
TeamSTEPPS, ensure their continuing support by coaching and supporting their behavior … Ask them to help launch the effort, agree to follow up on progress, reinforce key behaviors,
and model … the desired behaviors themselves.
6. … The initial training may generate
behavior change, but the reinforcement provided by positive feedback—and
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pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
December 01, 2022 - Recognize particular behaviors that inhibit effective communication (e.g., talking too fast, using medical … Measure the effect of behaviors that promote effective communication (e.g., confirming understanding