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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
April 30, 2013 - staff as well the organizational policies and procedures that support these behaviors. … The strategy supports behavior change through individual tools. … Keep in mind that taking on new behaviors will be challenging. … Although information is necessary, it is not sufficient to support behavior change. … behavior, providing feedback, and practicing skills.21
If your hospital is implementing more than
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healthcare411.ahrq.gov/teamstepps-program/curriculum/mutual/tools/conflict.html
July 01, 2023 - Disruptive behavior among staff should be actively discouraged. … Almost all organizations have guidelines for acceptable behaviors to assist staff in better identifying … , reporting, and managing behaviors that cause disruption. … Types of disruptive behavior include condescending language or voice intonation, impatience with questions … Although these behaviors are not always intentional, they are still disruptive.
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healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - far more unpleasant activities, such as responding to complaints and managing unsatisfactory staff behavior … Another problem with developing standards is that some of the behaviors are hard to describe. … Use these guidelines to identify job-specific behaviors. … Crystallize these behaviors into scripts and protocols. (Read about the use of talking points.) … Puts words to your behaviors.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
April 30, 2013 - staff as well the organizational
policies and procedures that support these behaviors. … The strategy supports
behavior change through individual tools. … Keep in mind that taking on
new behaviors will be challenging. … Although information is necessary, it is not sufficient to support behavior
change. … behavior, providing
feedback, and practicing skills.21
Guide Resources
Tool 5: Overview of
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/impslhandouts.pdf
July 25, 2012 - Planning, Training, Implementing
Goals and desired outcomes
Measures
Processes to change
Behaviors … Processes
Activities
Practices
Behaviors
Attitudes
LEP
Implementation
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes2.html
August 01, 2022 - In a punitive culture that does not strive to understand potential underlying reasons for behaviors, … Slide 9
Say:
To improve outcomes, human error, at-risk behavior, and reckless behavior should … to verify the system encourages healthy, risk-reducing behaviors. … It is critical to reinforce behaviors that will reduce risk and deter behaviors that increase risk. … Individual staff must recognize when they are engaging in at-risk behavior and how their behavior might
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healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module4/igleadership.html
March 01, 2019 - Modeling appropriate behavior and reinforcing and rewarding appropriate behavior when it is exhibited … Reinforcement of what went well and how the team can repeat the behavior or plan the next time. … Reinforced team behaviors and successes with the team.
… In addition to conflict, other disruptive behaviors can affect the effectiveness of teams. … Role model and effectively cue team members to use prescribed teamwork behaviors and skills.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/simslides-update-62819.ppt
January 30, 2006 - Proper scenario design
Focus on learning objectives
Provide more than one opportunity to practice team behaviors … Accurate measurement
Include process and outcome measures
Capture behaviors
Debriefing
Learning … Learning Objectives
Learning objectives should be explicit and measurable
Focus on specific TeamSTEPPS behaviors … *
Simulation
Trauma Example
Pre-Hospital/Transport
Trauma Phase
Event Set Triggers Expected Team
Behaviors … 05.2 Page *
Page *
Simulation
Trauma Example
Primary Survey
Trauma Phase Trigger Expected Team
Behaviors
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healthcare411.ahrq.gov/teamstepps/readiness/index.html
August 01, 2015 - important for leaders to understand their role in sponsoring, evaluating, enabling, or modifying the behaviors … necessary to shape and maintain the targeted safety or teamwork behavior changes. … Be able to effect changes in work patterns, behaviors, and the environment. … Will your institution be able to reinforce and reward positive teamwork behaviors and improvements in … To become accepted practice, positive teamwork behaviors and improvements in processes and outcomes need
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healthcare411.ahrq.gov/teamstepps/webinars/previous-webinars-2015.html
September 01, 2017 - September Webinar: Addressing Behaviors that Undermine a Culture of Safety, Reliability and Accountability … University Medical Center, focused on the issue of and challenges associated with team members whose behaviors … Describe the consequences of failure to address undermining behaviors. … Discuss strategies for addressing undermining behaviors. … March Webinar: Coaching Teamwork Behaviors: Strategies to Reinforce TeamSTEPPS Skills
In this webinar
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healthcare411.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Mutual support, which is commonly referred to as "backup behavior" in the teamwork literature, is critical … Patient/family
Repeat expressions of concern to other team members about unusual behaviors of a patient … Exerted through assertive and advocacy behaviors when patient safety is threatened. … Enhanced by leaders who encourage and model mutually supportive behaviors.
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healthcare411.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
December 01, 2017 - Culture is made up of the values, beliefs, underlying assumptions, attitudes and behaviors shared by … but are not reflected in observed behavior.” … (Schein, 2010, pp. 24, 27)
Image: Pyramid with the top level saying Behaviors, middle level Beliefs … Desired Behavior:
Round to assess catheter appropriateness
Observed Behavior:
Do not participate … Sense-making of patient safety events and high reliability result from an explicit plan to engineer behaviors
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healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module9/slcoaching.html
March 01, 2014 - Effective coaching in TeamSTEPPS further aims to achieve:
Successful integration of teamwork behaviors … Return to Contents
Slide 7: The Role of a TeamSTEPPS Coach
Role model behavior. … Return to Contents
Slide 8: The Coach as a Role Model
Demonstrates effective use of teamwork behaviors … As a respected member of the team, reinforces acceptance of behavior through performance. … Acknowledge desired teamwork behaviors and skills through feedback.
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healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - It should be about behavior. … Respectful and related to behavior?
Yes. … Disruptive behavior among staff should be actively discouraged. … , reporting, and managing behaviors that cause disruption to patient safety. … Resources are available to help address disruptive behavior.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepgoals.pdf
July 25, 2012 - Processes
Activities
Practices
Behaviors
Attitudes
LEP
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healthcare411.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
March 01, 2017 - human behavior. … How were these at-risk behaviors handled?
1. Griffith S. … reckless behavior should each be managed differently. … that the system encourages healthy, risk-reducing behaviors, and coach team members to know what is … the chances the behavior will reoccur.
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healthcare411.ahrq.gov/teamstepps/simulation/traininggd.html
July 01, 2016 - Explain that “skills#8221; refers to the categories of behavior for which they may want to provide … They should include the following information:
Performance—Specifies the behavior that is the focus … Condition(s)—Specifies the conditions under which the behavior occurs. … Each slide presents triggers and expected team behaviors of the same event set. … Review the triggers and expected team behaviors with participants.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/traininggd-update.pdf
February 01, 2011 - Condition(s)—Specifies the conditions under which the behavior occurs. … triggers and expected team behaviors of the same event set. … Review the triggers and expected team behaviors with
participants. … Measuring these behaviors starts with identifying
the purpose. … these behaviors when necessary.
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healthcare411.ahrq.gov/sops/about/patient-safety-culture.html
March 01, 2022 - healthcare practitioners and other staff throughout the organization that influence their actions and behaviors … Patient safety culture can be measured by determining the values, beliefs, norms, and behaviors related
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healthcare411.ahrq.gov/teamstepps-program/curriculum/mutual/overview/index.html
July 01, 2023 - Key Concepts
Mutual Support
Also called "backup behavior," mutual support involves team members assisting … Timely— given soon after the target behavior has occurred. … Respectful— focused on behaviors, not personal attributes. … Specific— related to a specific task or behavior that requires correction, improvement, or reinforcement … Patient focused— addresses impact of team behaviors on the patient's well-being.