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ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/implement/pre/measure.html
January 01, 2024 - If training does not change behavior, it was not successful. … If you don't see changes in behavior, ask staff why. … Taking time to understand why training isn't changing behaviors shows that key leaders are listening, … If teaching TeamSTEPPS to fix specific problems, ask:
What behaviors do we want to change? … How will we know whether those behaviors have changed?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-89-adhd-behavior-references.pdf
August 12, 2012 - ADHD Behavior Therapy References
References
Acevedo-Garcia, D., Children Left Behind: How Metropolitan … More than the terrible twos: the nature and severity of behavior
problems in clinic-referred preschool
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_6-coaching.pptx
July 01, 2023 - performance of the behavior to the team members, but also highlight the acceptance of the behavior in … Feedback from coaches should be about behavior, not about an individual. … Coaches should describe behavior in a specific, objective way and not be judgmental. … Acknowledge desired teamwork behaviors and skills through feedback. … Its primary purpose is to reinforce desired behaviors and modify undesired behavior.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_6-coaching.pptx
July 01, 2023 - performance of the behavior to the team members, but also highlight the acceptance of the behavior in … Feedback from coaches should be about behavior, not about an individual. … Coaches should describe behavior in a specific, objective way and not be judgmental. … Acknowledge desired teamwork behaviors and skills through feedback. … Its primary purpose is to reinforce desired behaviors and modify undesired behavior.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_6-coaching-speaker-notes.pdf
July 01, 2023 - of performance of the behavior to the team members, but also
highlight the acceptance of the behavior … Feedback from coaches should be about behavior, not about an
individual. … Coaches should describe behavior in a specific, objective way and
not be judgmental. … • Acknowledge desired teamwork behaviors and skills through feedback. … • Its primary purpose is to reinforce desired behaviors and modify undesired
behavior.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_6-coaching-speaker-notes.pdf
July 01, 2023 - of performance of the behavior to the team members, but also
highlight the acceptance of the behavior … Feedback from coaches should be about behavior, not about an
individual. … Coaches should describe behavior in a specific, objective way and
not be judgmental. … • Acknowledge desired teamwork behaviors and skills through feedback. … • Its primary purpose is to reinforce desired behaviors and modify undesired
behavior.
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ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/connecting-dots-slides.html
December 01, 2017 - reflected in observed behavior.” … (Schein, 2010, pp. 24, 27)
Image: Pyramid with Behaviors on the top, Beliefs & Values in the middle … Desired Behavior:
Round to assess catheter appropriateness
Observed Behavior:
Do not participate … BEHAVIOR 50%
3. … Disruptive and Unprofessional Behavior. Available at: http://psnet.ahrq.gov/primer.aspx?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruprev/erepguide_slides.pptx
December 01, 2014 - Meal Intake Weight
Loss ≥5% in Prior 30 Days Urine Bowel# Bed Mobility Transfer Toileting Change in Behavior … * An asterisk will display next to the number of behaviors if the behaviors recorded during the current … The resident has not had behaviors documented previously
The behaviors required medication intervention … Two or more behaviors for the report week were different from behaviors documented the prior week
None … Change Report for a resident who triggered for High-Risk Nutrition but has incomplete bladder and behavior
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp-facilitator-guide.pdf
May 01, 2017 - How were these reckless behaviors
handled? … SAY:
To improve outcomes, human error, at-risk
behavior, and reckless behavior each should
be managed … to verify the
system encourages healthy, risk-reducing
behaviors. … eliminate the chances the behavior will
reoccur. … It is critical to reinforce
behaviors that will reduce risk and deter
behaviors that increase risk.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
October 08, 2013 - when
staff are having side conversations or are on non-work
related phone calls)
Actions
• Behaviors … emphasized during customer service
orientation for new employees
• Behaviors emphasized during customer … and webinars
• Presentation to managers who supervise clerks and
receptionists on importance of behaviors … shadowed at 3 months and again at 12
to 15 months of employment
• Based on service best practice behaviors
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … To become accepted practice, positive teamwork behaviors and improvements in processes and
outcomes … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-3-readiness-form.pdf
August 01, 2005 - necessary to shape and maintain
the targeted safety or teamwork behavior changes. … • Be able to effect changes in work patterns, behaviors, and the environment. … Will your institution be able to reinforce and reward positive teamwork behaviors and
improvements in … This ties the new team behaviors to an existing initiative. … the behaviors themselves.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/leveraging-cultural-change-080814.pptx
January 01, 2013 - 5
Culture is made up of the values, beliefs, underlying assumptions, attitudes and behaviors shared by … but are not reflected in observed behavior.” … (Schein, 2010, pp. 24, 27)
Desired Behavior:
Round to assess catheter appropriateness Observed Behavior … , feeling
Espoused beliefs and values
Observed behavior
14
Behaviors
Beliefs & Values
Underlying … Flexible – A flexible culture is one that adopts team behaviors such as those taught in the TeamSTEPPS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Cunningham_11.pdf
January 29, 2008 - safety incidents could be
caused by a number of factors, Leape’s taxonomy reflects specific problem behaviors … Additionally, nontargeted precautionary behaviors increased as a
result of the intervention, including … Geller and Johnson31 propose using a list of
behavior-based expectations to specifically target behaviors … Patient rating data gained from
discharge surveys may also lead to pinpointing caregiver behaviors in … OBM can increase and maintain
desirable behavior, but it is necessary to define the behaviors that need
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module8/ts2-0ltc_module8_slides_chmgmt.pptx
January 31, 2006 - of these values and evaluating the culture
Leading the process of:
Translating values into expected behaviors … you know―and what you don’t know
Acknowledge concerns, perceived losses, and anger
Model the expected behaviors … people have left behind
Develop long-term goals and plans
Provide tools and training to reinforce new behaviors … Reinforce and reward the new behaviors
Create systems and structures that reinforce new behaviors
Prepare
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/slchangemgmt.pptx
January 31, 2006 - of these values and evaluating the culture
Leading the process of:
Translating values into expected behaviors … you know―and what you don’t know
Acknowledge concerns, perceived losses, and anger
Model the expected behaviors … people have left behind
Develop long-term goals and plans
Provide tools and training to reinforce new behaviors … Reinforce and reward the new behaviors
Create systems and structures that reinforce new behaviors
Prepare
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-transcript.doc
October 08, 2013 - Behavior changes slowly. … or between less structured behaviors and more structured behaviors within the composites, then these … David Marks' approach to behavior, whether it's human error, negligence, or reckless behavior and decision-making … We want to make our decisions on discipline based on behavior and not outcomes. … You reinforce those behaviors.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule9.pptx
April 10, 2006 - It's all those active, just-in-time things that reinforce a new behavior. … Modeling the teamwork behaviors being trained and reinforcing the desired behaviors demonstrates the … performance of the behavior to the team members, but it also highlights the acceptance of the behavior … Feedback from coaches should be about behavior, not about judging an individual. … Coaches should describe behavior in a specific, objective way and not be judgmental.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-100813.ppt
January 01, 2013 - Do we believe that we discipline behaviors that increase the risk of HAIs? … in observed behavior.” … behavior and more structured behavior … behaviors? … (A11)
BEHAVIOR
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ce.effectivehealthcare.ahrq.gov/health-literacy/professional-training/lepguide/chapter3.html
September 01, 2020 - This tool centers on a set of team behaviors and structured communication tools to improve patient care … Identifying Language Needs
Team behavior:
Front desk staff effectively assess preferred language … Calling for Interpreter and Interpreter Present for the Entire Encounter
Team behavior:
The care … Empowering Interpreter To Be a Member of the Primary Care Team
Team behavior:
The interpreter uses … Addressing Interpreter Shortages
Team behavior:
Team members raise concerns about interpreter shortages