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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
January 31, 2014 - Service Expectations and “ALWAYS” Behaviors
Service … Expectations and
“ALWAYS” Behaviors
CHECK-IN
Service Expectations
Acknowledge patients‘ presence … Inform patients of anticipated
wait time
Ask if there are other questions
Associated “ALWAYS” Behaviors … “ALWAYS” Behaviors
HALLWAY
Service Expectations
Associated “ALWAYS” Behaviors
PHONE INTERACTIONS … ALWAYS” Behaviors
BEGINNING
MIDDLE
END
OTHER
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ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/handouts/mutual.html
November 01, 2015 - Curriculum Materials
TeamSTEPPS® for Office-Based Care Version
Mutual Support Behaviors … Course
Research/Evidence Base
TeamSTEPPS® Webinars
Mutual Support Behaviors … In your group, identify types of behavior that might constitute mutual support or team backup behavior … Generate a list of as many of these behaviors as you can in 5 minutes. … November 2015
Page originally created November 2015
Internet Citation: Mutual Support Behaviors
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-sept2015.pdf
January 01, 2015 - Seeking the Right Balance: Addressing Behaviors That Undermine a Culture of Safety
9/9/2015
Seeking … the Right Balance:
Addressing Behaviors that Undermine a
Culture of Safety
September 9, 2015 … Research and Organizational Behavior. 2006;27:175-222. … Balance Beam
Studer Group and Vanderbilt Center for Patient and Professional Advocacy, Unprofessional Behavior … Slide 36
Reports of Unprofessional Behavior
Anesth: Dr. __ rushed…said to team setting up for surgery
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/primarycare/handouts/pcmutual.pdf
January 15, 2013 - TeamSTEPPS Primary Care Instructor Guide Handout: Mutual Support Behaviors
9
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ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/implement/activity/coach.html
June 01, 2023 - Modeling Desired Behavior
Effective coaches must model the behavior they intend to reinforce. … Modeling the teamwork behaviors being trained and reinforced will not only demonstrate the behaviors … Coaches should provide feedback when the behavior is still fresh in the team member’s mind. … Feedback from coaches should be about behavior, not about an individual. … Coaches should describe behavior in a specific, objective way and not be judgmental.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/19-perioperative-teams.docx
June 01, 2023 - Domain 1: Assembling a Team
Behaviors
Examples of How To Incorporate Behaviors Into Practice
Develop … Domain 2: Managing a Team
Behaviors
Examples of How To Incorporate Behaviors Into Practice
Collaborate … Domain 5: Expanding Team Boundaries
Behaviors
Examples of How To Incorporate Behaviors Into Practice … Each case study highlights one behavior, but leading successful teams requires a combination of many … Domain 3 Example: Give Them a Voice[footnoteRef:2] [2: Behavior linked to Domain 3]
A critical behavior
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ce.effectivehealthcare.ahrq.gov/talkingquality/distribute/promote/clarify.html
November 01, 2018 - Affect the behaviors of health care consumers. … unless it influences specific behaviors. … Here are the important behaviors for a promotional campaign to focus on:
Accessing the report. … So driving these behaviors has to be a primary goal of your campaign. … So you have to keep the last three “use” behaviors in mind as you design your promotional efforts.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
June 03, 2013 - The following list identifies behaviors to help clinicians build partnerships with patients and families … Guide to Patient and Family Engagement :: 2
Throughout the hospital stay
Invitation behaviors: … Invite patients and families to engage
Supportive behaviors:
Support patients and families as they … patient and family to use the white
board
Throughout encounter Throughout encounter
Invitation behaviors … Used “teach back”
Found out how much the patient and family
members wanted to know
Supportive behaviors
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
July 01, 2021 - in CA
• To improve patient experience, AltaMed needed to
identify and target modifiable provider behaviors … Captured in Patient Experience Surveys
• Half of recommendations encouraged existing
behaviors, other … half identified new behaviors
• Recommendations mapped to behaviors identified
in CAHPS & Press Ganey … providers’ efforts
• But needs to be supplemented with tangible, actionable
recommendations to encourage behavior … change
► Items are not always specific enough for tangible behavior
change recommendations
• Focus
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily3.html
July 01, 2018 - Patients, family members, and health professionals' experiences with and attitudes about behaviors … Possible facilitators and barriers to those behaviors and roles. … , along with a few self-reports of actual behaviors. … We found little observational research to provide evidence about behaviors that patients and families … the authors found that patients contributed more to the visit when physicians displayed "facilitating behavior
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-about-cusp-fac-guide.html
July 01, 2023 - for understanding risk and human behavior. … How were these at-risk behaviors handled? … How were these reckless behaviors handled? … the chances the behavior will reoccur. … It is critical to reinforce behaviors that will reduce risk and deter behaviors that increase risk.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/2024-01/fernandez-rosenman-report.pdf
January 01, 2024 - behaviors to the clinical setting. … Table 3 describes the effect of training on all components of
leadership behavior.
Table 3. … % respondents who
use this behavior
50
Percentage of
Respondents (N=23)
Aim 3: Determine … When evaluating subsets of leadership behavior, trained
subjects demonstrated significant improvement … Information sharing One point for each component of information sharing
behavior:
4
Summary
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/King.pdf
January 01, 2002 - and expectations; (4) monitor and coach to sustain behaviors; and (5) align and
integrate the behaviors … illustrates a teamwork systems model that provides detailed actions concrete
enough to change individual behavior … Monitoring and coaching to sustain behaviors; and
5. … Aligning and integrating behaviors (Delivery Phase III). … New staff
members are trained in teamwork behavior skills during their orientation to the
facility
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-0242-tables1-3.pdf
February 04, 2020 - include a note indicating the date and at least one of
the following:
Discussion of current nutrition behaviors … (e.g., eating habits, dieting behaviors)
Checklist indicating nutrition was addressed
Counseling or … materials on nutrition
Anticipatory guidance for nutrition
Discussion of current physical activity behaviors
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ce.effectivehealthcare.ahrq.gov/hai/cusp/modules/apply/ac-cusp.html
December 01, 2012 - understanding risk and human behavior. … How were these at-risk behaviors handled? … behavior each should be managed appropriately. … the chances the behavior will reoccur … It is critical to reinforce behaviors that will reduce risk and deter behaviors that increase risk.
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ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/team/implement/teach-coach.html
February 01, 2024 - In discussing Slide 49, “The Coach as a Role Model,” point out that effective coaches must model the behavior … Modeling the teamwork behaviors being trained and reinforced will not only demonstrate the behavior to … the team members, but also highlight the acceptance of the behavior in the environment. … in sustaining the behaviors in daily practice. … Effective coaches have integrated team behaviors into their own practice and coach by example.
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ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/connecting-dots-transcript.html
December 01, 2017 - Behavior changes slowly. … or between less structured behaviors and more structured behaviors within the composites, then these … David Marks' approach to behavior, whether it's human error, negligence, or reckless behavior and decision-making … based on outcomes versus behaviors. … You reinforce those behaviors.
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ce.effectivehealthcare.ahrq.gov/funding/grantee-profiles/grtprofile-schoenthaler.html
March 01, 2024 - Associate Director of the Center for Healthful Behavior Change
New York University Langone Health … Interventions to support self-management behaviors among patients with chronic conditions are essential … Antoinette Schoenthaler, Ed.D., associate director of the Center for Healthful Behavior Change at New … congregation-specific dashboards, and helped them provide counseling and health education to motivate behavior … paper index cards, but her web-based platform helped LHWs see changes to blood pressure readings and behavior
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ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module9/igcoaching.html
March 01, 2014 - These include:
Role modeling behavior.
Observing performance and providing feedback. … Return to Contents
Role Modeling Behavior
Say:
Effective coaches must role model the behavior … performance of the behavior to the team members, but also highlight the acceptance of the behavior in … Feedback from coaches should be about behavior, not about an individual. … Coaches should describe behavior in a specific, objective way and not be judgmental.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-facilitator-guide.docx
May 01, 2017 - How were these at-risk behaviors handled? … How were these reckless behaviors handled? … Slide 15
SAY:
To improve outcomes, human error, at-risk behavior, and reckless behavior each should … the chances the behavior will reoccur. … It is critical to reinforce behaviors that will reduce risk and deter behaviors that increase risk.