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psnet.ahrq.gov/node/41970/psn-pdf
July 02, 2014 - Transformative learning in a professional development
course aimed at addressing disruptive physician
behavior: a composite case study.
July 2, 2014
Samenow CP, Worley LLM, Neufeld R, et al. Transformative learning in a professional development course
aimed at addressing disruptive physician behavior: a composite …
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psnet.ahrq.gov/node/44392/psn-pdf
August 12, 2015 - Petty, dangerous, disruptive doctors: watch out!
August 12, 2015
Crane ME. Medscape Business of Medicine. July 23, 2015.
https://psnet.ahrq.gov/issue/petty-dangerous-disruptive-doctors-watch-out
Disruptive behavior among clinicians is a recognized problem that can hinder teamwork and detract from a
culture of safe…
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psnet.ahrq.gov/node/45223/psn-pdf
September 27, 2017 - Hospital safety climate and safety behavior: a social
exchange perspective.
September 27, 2017
Ancarani A, Di Mauro C, Giammanco MD. Hospital safety climate and safety behavior: A social exchange
perspective. Health Care Manage Rev. 2017;42(4):341-351. doi:10.1097/HMR.0000000000000118.
https://psnet.ahrq.gov/issue…
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psnet.ahrq.gov/node/39721/psn-pdf
September 20, 2011 - Physicians' perceptions, preparedness for reporting, and
experiences related to impaired and incompetent
colleagues.
September 20, 2011
DesRoches CM, Rao SR, Fromson J, et al. Physicians' perceptions, preparedness for reporting, and
experiences related to impaired and incompetent colleagues. JAMA. 2010;304(2):187-…
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psnet.ahrq.gov/node/42231/psn-pdf
June 18, 2013 - Identification of doctors at risk of recurrent complaints: a
national study of healthcare complaints in Australia.
June 18, 2013
Bismark M, Spittal MJ, Gurrin LC, et al. Identification of doctors at risk of recurrent complaints: a national
study of healthcare complaints in Australia. BMJ Qual Saf. 2013;22(7):532-40…
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psnet.ahrq.gov/node/45052/psn-pdf
June 08, 2016 - Mean girls of the ER: the alarming nurse culture of
bullying and hazing.
June 8, 2016
Robbins A. Good Housekeeping. May 20, 2016.
https://psnet.ahrq.gov/issue/mean-girls-er-alarming-nurse-culture-bullying-and-hazing
Disruptive behaviors are receiving increased attention as a cultural factor that contributes to med…
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psnet.ahrq.gov/node/45530/psn-pdf
October 19, 2016 - As a critical behavior to improve quality and patient
safety in health care: speaking up!
October 19, 2016
Nacioglu A. As a critical behavior to improve quality and patient safety in health care: speaking up!. Safety
in Health. 2016;2(1). doi:10.1186/s40886-016-0021-x.
https://psnet.ahrq.gov/issue/critical-behavio…
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psnet.ahrq.gov/node/44976/psn-pdf
February 14, 2017 - Do patients' disruptive behaviours influence the accuracy
of a doctor's diagnosis? A randomised experiment.
February 14, 2017
Schmidt HG, Van Gog T, Schuit SC, et al. Do patients' disruptive behaviours influence the accuracy of a
doctor's diagnosis? A randomised experiment. BMJ Qual Saf. 2017;26(1):19-23. doi:10.11…
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psnet.ahrq.gov/node/34704/psn-pdf
December 24, 2008 - Negligent care and malpractice claiming behavior in Utah
and Colorado.
December 24, 2008
Studdert DM, Thomas EJ, Burstin HR, et al. Negligent care and malpractice claiming behavior in Utah and
Colorado. Med Care. 2000;38(3):250-60.
https://psnet.ahrq.gov/issue/negligent-care-and-malpractice-claiming-behavior-utah-…
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psnet.ahrq.gov/node/36644/psn-pdf
July 10, 2008 - Reporting and disclosing medical errors: pediatricians'
attitudes and behaviors.
July 10, 2008
Garbutt J, Brownstein DR, Klein EJ, et al. Reporting and disclosing medical errors: pediatricians' attitudes
and behaviors. Arch Pediatr Adolesc Med. 2007;161(2):179-85.
https://psnet.ahrq.gov/issue/reporting-and-disclos…
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psnet.ahrq.gov/node/46372/psn-pdf
September 13, 2017 - Impact of a successful speaking up program on health-
care worker hand hygiene behavior.
September 13, 2017
Linam MW; Honeycutt MD; Gilliam CH; Wisdom CM; Deshpande JK.
https://psnet.ahrq.gov/issue/impact-successful-speaking-program-health-care-worker-hand-hygiene-
behavior
Improving hand hygiene in health care f…
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psnet.ahrq.gov/node/33798/psn-pdf
January 01, 2015 - Accountability in Patient Safety
January 1, 2015
Moriates C, Wachter R. Accountability in Patient Safety. PSNet [internet]. 2015.
https://psnet.ahrq.gov/perspective/accountability-patient-safety
Annual Perspective 2015
The tension between the no-blame culture espoused in the early years of the safety movement and …
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psnet.ahrq.gov/node/37574/psn-pdf
February 27, 2008 - Patient safety: the synergy of technology and behavior.
February 27, 2008
Yarbrough C, Rypkema S. Patient Saf Qual Healthc. January/February 2008.
https://psnet.ahrq.gov/issue/patient-safety-synergy-technology-and-behavior
This article describes how one Veterans Affairs hospital employed teamwork, checklists, and t…
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psnet.ahrq.gov/node/42940/psn-pdf
February 12, 2014 - Medical disrespect.
February 12, 2014
Yurkiewicz I. Aeon Magazine. January 29, 2014.
https://psnet.ahrq.gov/issue/medical-disrespect
Disruptive behavior is a well-known and pervasive issue in health care. Describing disrespectful behaviors
that clinicians face, such as sarcasm and intimidation, this magazine artic…
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psnet.ahrq.gov/node/40422/psn-pdf
December 21, 2014 - Persistent next-day effects of excessive alcohol
consumption on laparoscopic surgical performance.
December 21, 2014
Gallagher AG, Boyle E, Toner P, et al. Persistent next-day effects of excessive alcohol consumption on
laparoscopic surgical performance. Arch Surg. 2011;146(4):419-26. doi:10.1001/archsurg.2011.67.
…
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psnet.ahrq.gov/node/38321/psn-pdf
June 17, 2014 - No bad apples.
June 17, 2014
Thrall TH. No bad apples. Hospitals & health networks. 2008;82(12):42-4, 1.
https://psnet.ahrq.gov/issue/no-bad-apples
This article provides context on a recent study and Joint Commission alert regarding how disruptive
behavior may affect patient safety and describes steps hospitals ca…
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psnet.ahrq.gov/node/46108/psn-pdf
December 21, 2017 - Speaking up about traditional and professionalism-related
patient safety threats: a national survey of interns and
residents.
December 21, 2017
Martinez W, Lehmann LS, Thomas EJ, et al. Speaking up about traditional and professionalism-related
patient safety threats: a national survey of interns and residents. BMJ…
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psnet.ahrq.gov/node/43113/psn-pdf
April 09, 2014 - Transforming the health care environment collaborative.
April 9, 2014
Burgess C, Curry MP. Transforming the health care environment collaborative. AORN J. 2014;99(4):529-
39. doi:10.1016/j.aorn.2014.01.012.
https://psnet.ahrq.gov/issue/transforming-health-care-environment-collaborative
This commentary examines the…
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psnet.ahrq.gov/node/45721/psn-pdf
June 28, 2017 - Rude providers jeopardize patient safety. So stop it.
June 28, 2017
Thew J. HealthLeaders Media. June 14, 2017.
https://psnet.ahrq.gov/issue/rude-providers-jeopardize-patient-safety-so-stop-it
Rudeness can affect teamwork and hinder safe, transparent care. This news article reports on one
hospital's approach to ma…
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psnet.ahrq.gov/node/49546/psn-pdf
October 17, 2007 - Do Not Disturb!
October 1, 2007
Duffy DF, Cassel C. Do Not Disturb!. PSNet [internet]. 2007.
https://psnet.ahrq.gov/web-mm/do-not-disturb
Case Objectives
Define professionalism.
Discuss behaviors associated with lack of professionalism.
Outline steps one should take if a significant breach of professionalism is …